Courtyard by Marriott Winston-Salem Hanes Mall

AAA Inspector Rating

8.7

Excellent

65 Guest Ratings

1600 Westbrook Plaza Dr

Winston-Salem, NC 27103- Map It

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AAA Inspector Rating Details (scale 1-5)

3.2

Overall

Room3.3

Bath3.1

Public Areas3.3

AAA Inspector Notes

Spacious rooms feature stylish décor in vibrant shades of red. Each room has a large workspace and pillow-top bedding. Rooms with king beds have pull-out sofas. Some rooms have balconies. If you have a lot of heads to put in beds, ask if one of the rooms with two queen beds and a pull-out sofa is available. The lobby bistro serves breakfast and light dinner fare, and there's a sundry shop stocked with snacks and drinks too. Smoke free premises. 122 units. 4 stories, interior corridors. Accessibility (Call).

More about Winston-Salem, NC More Hotels in Winston-Salem, NC

Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Hotel

Location

I-40 exit 189 (Stratford Rd), 0.5 mi n, just w, then 0.4 mi s. 1600 Westbrook Plaza Dr 27103.

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Pool

outdoor.

Dining & Entertainment

nearby, full bar.

Business Services

Available on premises

Room Amenities

refrigerators, coffeemakers, wireless Internet. Some: microwaves.

Sports & Recreation

exercise room.

Guest Services

valet and coin laundry, boarding pass kiosk.

Guest Ratings

OVERALL GUEST SCORE

Excellent

Based on Ratings from 65 guests

Showing reviews 1 - 5 of 50

10.0

Anonymous

Exceptional

07-21-2017

Pros: Quiet room, comfy bed, great location.

Cons: Nothing.

10.0

Anonymous

Exceptional

07-21-2017

Pros: Nice common areas. Well designed room. Quality materials.

Cons: Room was a bit small.

9.0

Anonymous

Wonderful

07-21-2017

Pros:

Cons: pool was closed

10.0

Anonymous

Exceptional

07-21-2017

Pros: The staff!!! Outstanding

Cons:

10.0

Anonymous

Exceptional

07-21-2017

Pros: How nice it was for the price I got it for

Cons: No free breakfast

9.0

Anonymous

Wonderful

07-21-2017

Pros: Staff was great and so was the location. Bed was good. Having a coffee bar was great and the selection of Naked Juice as well.

Cons:

10.0

Anonymous

Exceptional

07-21-2017

Pros: Room size, cleanliness and location!

Cons: Not applicable

8.0

Anonymous

Very Good

07-21-2017

Pros: Clean and nice staff

Cons: not really. for the price it was a very nice hotel

10.0

Anonymous

Exceptional

07-21-2017

Pros: Great gym, excellent staff

Cons: We were excited to see the nice seating area out back, but quickly realized that this is used a smoking area, and the smell had permeated all of the furniture.

8.0

Anonymous

Very Good

07-21-2017

Pros: The water near the front desk

Cons: The hours of the restaurant was limited.

10.0

Anonymous

Exceptional

07-21-2017

Pros: Comfort

Cons: Coffee maker was very outdated.

10.0

Anonymous

Exceptional

07-21-2017

Pros: Location

Cons:

9.0

Anonymous

Wonderful

07-21-2017

Pros: This hotel was a great value.

Cons:

7.0

Anonymous

Good

07-21-2017

Pros: Location

Cons: Bed had a stain on the bed skirt

9.0

Anonymous

Wonderful

07-21-2017

Pros: The room was clean and spacious.

Cons: It was hard getting the room temperature to be comfortable. It would have been nice to have a thermastat.

8.0

Anonymous

Very Good

07-21-2017

Pros: The hotel was just as advertised.....staff was very helpful d friendly

Cons:

9.0

Anonymous

Wonderful

07-21-2017

Pros: Convenience

Cons: No continental breakfast

10.0

Anonymous

Exceptional

07-21-2017

Pros: Beautifully clean and newly updated room; incredibly hospitable young man at the front desk

Cons:

8.0

Anonymous

Very Good

07-21-2017

Pros: It was close to a lot of restaurants and stores.

Cons: No free breakfast. Didn't even see free coffee in the lobby.

3.0

Anonymous

Poor

07-21-2017

Pros: Location

Cons: We arrived after one in the morning and were given a key to a room that was already occupied. Not a good experience for us and for the poor people we walked in on at 1:30am.

10.0

Anonymous

Exceptional

07-21-2017

Pros: Location and nice rooms

Cons: No

6.0

Anonymous

Pleasant

07-21-2017

Pros: My room had a balcony.

Cons: The walls were super thin. I could clearly hear conversations taking place in the room next door which went on all night long.

8.0

Anonymous

Very Good

07-21-2017

Pros: Courteous staff especially at the front desk

Cons: Slow service at the bistro

10.0

Anonymous

Exceptional

07-21-2017

Pros: Great location, clean room, nice pool, very friendly staff.

Cons: N/A

10.0

Anonymous

Exceptional

07-21-2017

Pros: Everything

Cons: Nothing

8.0

Anonymous

Very Good

07-21-2017

Pros: I liked the friendly staff, the clean rooms

Cons: Couldn't close the curtains

8.0

Anonymous

Very Good

07-21-2017

Pros: Nice facility

Cons: toilet needed some work

9.8

Verified AAA Guest

Exceptional

01-16-2017

Very good.

Pros: Staff was very nice.

Cons: Temp inside room

6.3

Anonymous

Pleasant

07-24-2017

Pleasant

Pros:

Cons: No complimentary breakfast....

9.2

Anonymous

Wonderful

07-24-2017

Superb

Pros: Facilities seemed clean and room was comfortable

Cons: The guest laundry facilities were very old. The dryer didn't work well. Bistro was very pricey and service seemed slow.

7.9

Anonymous

Good

07-24-2017

A bit noisy

Pros: We only stayed one night, so did not use all the facilities. We chose the hotel based on the location in the proximity to the clinic where we had a very early appointment. The staff was friendly. Breakfast had good range of options and was inexpensive (we booked it together with the room, I think it could be more expensive if booked on-site).

Cons: Be aware that the hotel is next to the highway and depending where you room is facing, the noise can be heard in the room. The air-conditioning is also quite noisy.

9.6

Anonymous

Exceptional

07-12-2017

Exceptional

Pros:

Cons: The prices at the breakfast bar were very high.

7.5

Anonymous

Good

04-05-2017

Good

Pros: Room was nice

Cons: Don't like starbucks

9.6

Anonymous

Exceptional

10-04-2016

Will stay again

Pros: Quiet and clean. Friendly staff. Loved the laundry availability

Cons: Not much.

9.6

Anonymous

Exceptional

09-15-2016

Exceptional

Pros:

Cons: Slight musty smell in the room.

10.0

Anonymous

Exceptional

09-06-2016

Great hotel

Pros: Nice clean friendly hotel

Cons:

10.0

Anonymous

Exceptional

09-06-2016

Great hotel

Pros:

Cons: Free breakfast

7.5

Anonymous

Good

09-02-2016

Good

Pros: Bed was very comfortable and staff was friendly

Cons:

4.6

Anonymous

Disappointing

08-31-2016

Late check in equals small...

Pros: Room was clean and comfortable

Cons: I purchased a king bed room and it was given away. Very disappointed that I finally get time alone with my husband and to be presented without any other choice. I even told them it was going to be a late check in.

10.0

Anonymous

Exceptional

08-28-2016

Exceptional

Pros: The staff were top class esp Bridget & Joe.... As Arnold would say --- " I'll be back " !!!!

Cons:

10.0

Anonymous

Exceptional

08-09-2016

Great hotel

Pros: It was a very nice comfortable bed and clean friendly staff.

Cons: If I was told about extra $21.91 holding fee.

10.0

Anonymous

Exceptional

08-08-2016

Best hotel staff we have...

Pros: The staff was very helpful and friendly. Hotel was very clean. It is our favorite Courtyard Hotel so far. Thanks so much.

Cons:

6.3

Anonymous

Pleasant

07-18-2016

Look elsewhere

Pros: The rooms were quiet which cannot be said about the elevators.

Cons: Food was overpriced and not good at all. Drinks left a lot to be questioned. I had a whiskey and coke for $10 and change and watched a gentlemen order a glass of wine and 6 onze pour of the same whiskey for $26. Not sure how this happens. Will not be going back

7.5

Anonymous

Good

07-16-2016

Good

Pros: Comfy bed. Good location

Cons: Something on bathroom floor tile. Seemed like wax. I could scrap it with my fingernail. Not sure why it was not cleaned up. More towels in BR Some stains noted by sink No tea bags by coffee pot

7.9

Anonymous

Good

07-14-2016

Winner in Winston-Salem

Pros: Staff were extremely welcoming

Cons: Pool was dirty

10.0

Anonymous

Exceptional

07-03-2016

Would stay again

Pros: Staff was wonderful, location was great! Very clean!

Cons:

9.2

Anonymous

Wonderful

06-28-2016

Great Hotel

Pros: Location & staff were awesome. The room and the hotel were very clean

Cons:

9.2

Anonymous

Wonderful

06-27-2016

Great place to rest.

Pros: It was a quiet place, which was so appreciated. It was centrally located to many restaurants and shopping. Starbucks in the cafe is a great feature.

Cons: The cleaning staff could be more thorough in vacuuming and removing dirty glasses from the room. Also, I missed having a microwave in the room. Items in the Market seemed to be slightly over priced.

7.1

Anonymous

Good

06-21-2016

Worked for what we needed.

Pros: The staff was nice, The lobby was very nice and looked like it was redone. The rooms were nice as well. The hotel was very close to the location we needed to be at and it was centrally located to all the stops we made.

Cons: The pool needs some work. The handle going into the pool was not very secure and the overall pool was bit dirty. The bathroom wallpaper was peeling from the wall above the shower.

9.6

Anonymous

Exceptional

06-18-2016

Exceptional

Pros:

Cons: This may sound bizarre but the colors in the room were loud not calming and we were for a relaxing stay I think you should tone them down a lot other than that great.

Showing reviews 1 - 5 of 50