Convenient to downtown and Old Salem attractions, the hotel offers stylish rooms with comfortable bedding, large desks and spacious bathrooms. All rooms with king beds have walk-in showers. Studio suites feature king beds, pull-out sofas and two TVs. A few one-bedroom suites are available, featuring a dedicated living room with a pull-out sofa. Complimentary hot breakfast is served daily, and the lobby café offers a menu of light dinner fare. Lounge seating is arranged around an outdoor fireplace on the patio, the perfect spot to relax with a cocktail at the end of the day.
Smoke free premises. 110 units. 5 stories, interior corridors. Accessibility (Call).
Pros: They had the same mattress that is in my house. The best mattress I've ever had. The woman that checked me in was wonderful. Not only personable but helped me out with a problem. Very accommodating.
Cons: Parking was rough but that's normal in a city.
7.5
Brandy
Good
young couple
09-12-2016
Pros: Nice hotel, could have used a pool or had more things to do.
Cons: the parking was weird & it was to close to the other building.
10.0
Carol
Exceptional
young couple
09-05-2016
Pros: The room was clean, bathroom was clean (which is a must) complimentary breakfast, nice bar on site and I loved the infused water that was available all the time!!!
Cons: Nothing
10.0
Angie
Exceptional
review category group of friends
08-31-2016
Pros: Located right off the interstate. Comfy beds. Great breakfast. Welcoming staff.
Cons:
7.9
Cindy
Good
solo traveller
08-31-2016
Pros: The room was very comfortable & spacious. I liked the bar/meals available until 11pm.
Cons: There weren't a lot of restaurants close enough to walk to. You had to drive.
8.3
Denise
Very Good
family with young children
08-29-2016
Pros: Location to old Salem, the children's museum and downtown was wonderful.
Cons: I was disappointed that we only had a shower and no tub. And, that they didn't have a pool.
10.0
Joseph
Exceptional
family with older children
08-26-2016
Pros: Everything was great! By far the best value in a hotel I have ever had. They even have a washer and dryer so I left with clean clothes. While they charge a nominal fee to use the washer and dryer, they gave me free detergent at the front desk.
The complimentary breakfast was good and the staff were very nice.
The parking is across the street in a garage but there is no charge.
If I am ever back in this area, this is where I am staying.
Cons:
10.0
Torgie
Exceptional
mature couple
08-25-2016
Pros: The gentlemen at the front desk was wonderful with dinner suggestions, remembered where we'd gone and asked about it when we came back. Everyone was very pleasant and helpful.
Cons:
8.8
Denise
Excellent
family with older children
08-21-2016
Pros: The rooms are laid out nicely and are a good size. The staff is very friendly.
Cons: Our room was cleaned very well. The hotel shows signs of wear...carpets need cleaning, walls need a good scrubbing and bathrooms need a deep cleaning.
10.0
Patrick
Exceptional
mature couple
08-15-2016
Pros: Everything was very nice
Cons: I don't recall seeing a pool
9.2
Kevin
Wonderful
mature couple
08-10-2016
Pros: Great breakfast, nice room and comfortable bed...
Cons:
5.8
Robert
Okay
family with older children
08-03-2016
Pros:
Cons: At 169.00 it was overpriced.
9.2
Janet
Wonderful
family with older children
08-01-2016
Pros: Front desk staff were amazing, exercise room well equipped, breakfast really good
Cons: Parking is difficult to get in and out of aside from being across a dark street when we arrived after 8 P.M. and the housekeeping staff barged into the room while I was showering even though we were leaving within the hour.
8.8
Elaine
Excellent
family with older children
07-30-2016
Pros: the food was delicious and the staff were very friendly and helpful
Cons: the hotel is a little dated and worn
9.6
Charles
Exceptional
family with older children
07-26-2016
Pros: The room was spotless, modernly decorated and in good repair.
Cons: Hallways were slightly musty but clean.
9.2
Roberta
Wonderful
family with young children
07-25-2016
Pros: Staff friendly and accomodating
Cons: No swimming pool
10.0
Obrad
Exceptional
family with young children
07-21-2016
Pros: Great stay over on our way to myrtle beach. We always stay at this hotel.
Cons: Nothing
8.8
Mag
Excellent
mature couple
07-12-2016
Pros: Extra comfy bed.
Cons: Thought it was closer to actually being down town. We had to drive there
10.0
Paula
Exceptional
review category group of friends
07-11-2016
Pros: The beds were SO comfy and breakfast was really good
Cons:
9.2
Eric
Wonderful
mature couple
07-06-2016
Pros: The A/C was QUIET! Our room was great...size and clean matters.
Cons: Could not adjust brightness on the TV...it was very dark and hard to see at times.
7.5
Charles
Good
mature couple
07-03-2016
Pros: Food quality was very good, fresh and tasty. Room was comfortable.
Cons: Parking was very inconvenient; I booked online and unable to use AAA or AARP.
9.2
Harold
Wonderful
family with young children
06-27-2016
Pros: The staff was awesome
Cons: Very basic breakfast very little variation
10.0
Amy
Exceptional
family with older children
06-23-2016
Pros: We arrived late and had to park across the street in the garage. The security guard walked over and waited for us to make sure we got in safely. We had the best nights sleep. Beds were amazingly comfortable and the breakfast was delicious and plenty to pick from.
Cons: Everything was amazing.
5.8
Colleen
Okay
family with older children
06-21-2016
Pros: The beds were queen size and comfortable but they only have 3 pillows per bed so we borrowed from our kids.
Cons: Did not honor the room rate booked on line. Blatant over charge for a reserved room 6 weeks in advance. Staff was very difficult to work with and now rather than honoring the price booked online we have to have our credit card company refuse payment and file a claim. Spent far too much time, in excess of 1.5 hours on phone trying to reach an agreement with the front desk manager Christine and she was stubborn, unwilling and snotty. would not accommodate and would not even honor the rate on the receipt. blatant overcharge
6.7
Roger
Pleasant
mature couple
06-18-2016
Pros: Convenient location, great breakfast buffet. In general clean and well maintained.
Cons: Room was not cleaned after first nights stay, no clean towels, beds were not made, trash not emptied. Front desk personnel would not bring towels to room, had to go get them ourselves. Service needs some to be improved upon.
10.0
Susan
Exceptional
family with older children
06-15-2016
Pros: Breakfast was fantastic!
Cons:
7.5
John
Good
mature couple
06-14-2016
Pros: I liked the staff , bed was to firm. Parking garage kinda far.
Cons:
6.3
Renita
Pleasant
family with older children
06-13-2016
Pros:
Cons: Didn't like location. Room was small
7.1
Antonine
Good
solo traveller
05-28-2016
Pros: The staff was great as well as rooms being very clean...
Cons: There was an odor emitting from the bathroom that smell like waste or sewage...
7.9
Susan
Good
mature couple
05-27-2016
Pros: Location to Old Salem was perfect .
Cons: Parking offsite
10.0
Theresa
Exceptional
mature couple
05-22-2016
Pros: Loved the rooms and staff was very helpful
Cons:
7.1
Peggy
Good
review category group of friends
05-16-2016
Pros: Convenience of hotel, staff were very friendly. Decent breakfast.
Cons: Parking, advertised a pool and Jacuzzi but they did not exist. Carpet in room needed vacuuming.
10.0
Karen
Exceptional
solo traveller
05-15-2016
Pros: Great attitude by all the staff. Quiet area. Great breakfast. Very clean comfortable room.
Cons: Everything was really great.
3.3
Matthew
Poor
solo traveller
05-10-2016
Pros:
Cons: Parking and the rude help
10.0
Hawa
Exceptional
solo traveller
05-03-2016
Pros: Bed was so comfy breakfast was awesome service was quick fast and friendly even at the bar my first night there
Cons: The noisy street from my room and not having an ice machine on my floor and having to go downstairs to get towels in the middle of the night
10.0
Geishia
Exceptional
mature couple
05-01-2016
Pros: Friendly staff, great food, beautiful room
Cons: Nothing
10.0
Rhea
Exceptional
mature couple
04-29-2016
Pros: I loved everything about the property. It was beautiful. The area was nice. I was somewhat familiar and I had friends that live close by.
Cons: I did not know our reservation could not be changed to apply apply military or AARP discounts due to being booked as a 3rd party reservation. We may have been able to save a little money?
10.0
Kim
Exceptional
review category group of friends
04-08-2016
Pros: Breakfast was fabulous, the room clean and beds very comfortable. The location was perfect, as there were several restaurants within walking distance and easy access to the coliseum for the Joyce Meyer conference. I love downtown Winston-Salem!
Cons: I wouldn't change a thing!
9.6
Kevin
Exceptional
review category group of friends
04-08-2016
Pros: Loved having a bar in the loby.
Cons:
9.2
Matt
Wonderful
mature couple
04-03-2016
Pros: Nice design of the lobby and room, very friendly and extreme helpful staff, very quiet
Cons:
10.0
Mickey
Exceptional
mature couple
03-28-2016
Pros: Workers attitudes were fantastic
Cons:
10.0
Lou
Exceptional
mature couple
03-27-2016
Pros: Friendly welcoming staff.
Comfortable clean rooms.
Very nice selection for breakfast.
Cons: Parking & distance from the ramp to the hotel was a little far & not so convenient. .... but understandable when in Old Salem. We should have unloaded & taken our luggage to our room, then parked. Next time we'll know.
9.6
Michelle
Exceptional
family with older children
03-22-2016
Pros: Beds were extra comfy! Location was very convenient to many things as well as very peaceful. Will definitely stay again when we are back in Winston Salem.
Cons: Refrigerator in the room didn't close properly so things didn't stay cold. A little noisy at night with doors slamming.
9.6
Dekievous
Exceptional
mature couple
03-08-2016
Pros: Bartender
Cons:
9.6
Linda
Exceptional
mature couple
02-21-2016
Pros:
Cons: The food menu in the evening was limited and tasted like just microwave. Breakfast was great!
10.0
Vanessa
Exceptional
mature couple
02-16-2016
Pros: The staff is courteous and professional. The hotel and rooms were clean and aesthetically pleasing, too. The best part is you get a nice place for a reasonable price and you are within a few blocks of everything happening in downtown!
Cons:
10.0
Kelley
Exceptional
family with older children
02-16-2016
Pros: The staff was extra helpful. I accidentally booked a handicap room and when I asked to be moved, the young man at the front desk did so quickly and was very friendly. Also, we dined in the bar and the cook and barmaid were just as friendly.
Cons: I didn't like having to park across the street in the garage. It was really cold out. I would have preferred valet service.
4.2
Theodora
Disappointing
solo traveller
02-16-2016
Pros: Location
Cons: the facilities are worn; the bed was uncomfortable, woke up with a sore back.
10.0
Anthony
Exceptional
young couple
02-16-2016
Pros: The bar had good pricing and strong drinks. The outdoor patio was really pretty.
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