Located in the heart of downtown, this conference hotel offers expansive meeting facilities and is adjacent to the convention center. Rooms with a king bed are popular with business travelers for the plump bedding, large workspace and easy chair, a perfect perch for relaxing in front of the TV. The on-site restaurant presents creative fare crafted from fresh, local ingredients. The indoor pool, capped by overhead windows, is a big attraction for the kids.
Smoke free premises. 315 units. 17 stories, interior corridors. Accessibility (Call).
Cons: Pool was being fixed. Inconvenient to use pool at hotel next door with young children.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
07-30-2016
Pros: The hotel was very nice and the location can't be beaten. But all of the hotel staff we encountered made our stay exceptional! Every single interaction with the hotel employees was marvelous. They were helpful, friendly and efficient. Wonderful!
Cons:
2.9
Anonymous
Poor
mature couple
07-17-2016
Pros: Nice view, room. Cleaning lady was very friendly. Accommodating.
Cons: Man worked in the garage was very rude and hateful, I left in tears asking how to work checkout machine in garage. Needed extra toiletries and they only brought us hand lotion. Tried to make up for rude attendant by offering free valet parking after we had already parked ourselves and we were checking out following morning. So it was useless and they knew it would be. Very upset about that. Room service food was cold and brought very late.
8.0
Verified Hotel Guest
Very Good
Solo Traveler
07-11-2016
Pros: The location! Walked to Old Salem from the hotel.
Cons: A bit of updating in the rooms might make it more appealing.
8.0
Verified Hotel Guest
Very Good
Family with Teens
06-21-2016
Pros: Location and the staff.
Cons:
7.5
John
Good
mature couple
05-31-2016
Pros: GOOD VALUE, GOOD LOCATION
Cons: COULD USE SOME UPGRADES TO ROOM. KIND OF OUTDATED, SHOWER WAS GROSS
10.0
Jacqueline
Exceptional
solo traveller
05-30-2016
Pros: I left a wallet in the drawer. I returned to the hotel about 2 hours after I had checked out. The room had been cleaned and the wallet was given to security. I truly appreciate that my forgotten items were so well taken care of and the staff was very helpful. ( :
Cons:
7.1
Elizabeth
Good
solo traveller
05-03-2016
Pros: Comfy bed
Cons: Located too far from parking
8.8
Betsy
Excellent
mature couple
04-18-2016
Pros: The staff was exceptional. The view was great. There were good restaurants within walking distance. Free coffee and tea in the morning in the lobby. No breakfast, but we didn't expect that in a downtown hotel.
Cons: The duvet was very thick. In order to get the room cool enough to sleep comfortably under it, we had to turn the thermostat way down, which resulted in frigid air pouring into the room for a long time. Parking was expensive.
6.3
Judy
Pleasant
mature couple
04-11-2016
Pros: Cleanliness
Cons: We were not advised when checking in that we would be in a handicap room which was not our preference.t
10.0
Debashish
Exceptional
Solo Traveler
03-22-2016
Pros: All good, can't get any better
Cons: Maybe a microwave oven in the room.
10.0
Vanessa
Exceptional
solo traveller
03-10-2016
Pros: The location. Staff from valet, bellman, front desk, and housekeeping were excellent. I work in the service industry and these guys are awesome. Keep up the good workZ
Cons: Everything was great!
9.2
Melissa
Wonderful
family with older children
02-29-2016
Pros: Employees were very helpful and friendly. Dining was great! Rooms were very comfortable and clean!
Cons: One elevator was broken, which was a huge deal with hotel almost at capacity. Stairs weren't accessible, some stairwell doors were locked.
9.6
Roger
Exceptional
mature couple
02-10-2016
Pros:
Cons: House keeping knocking on the door at 9:30am Sunday
8.3
Lori
Very Good
family with older children
01-19-2016
Pros:
Cons: We needed 2 queen beds, and I had made my reservation many months in advance, but I was told there was only 1 room left that had a king bed and we would have to use a roll away cot.
10.0
Debashish
Exceptional
Business Traveler
01-13-2016
Pros: Only hotel I would stay while in there. I go there every 2-3 months for business purpose.
Cons: None.
10.0
Gail
Exceptional
solo traveller
01-03-2016
Pros: The staff was very cordial and prompt. I liked the option of having different levels of wine pours in the bar. Nice choice of wines, too.
Cons: No bad experience, but food in Graze restaurant left a lot to be desired. The room didn't have a cozy feeling to it . Very sterile. Mattress was not comfortable. Lumpy.
10.0
Wande
Exceptional
Solo Traveler
12-15-2015
Pros: The overall experience was great. The rooms were modern,very comfortable and the staff was probably the best I have experienced at any hotel.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
11-22-2015
Pros: Staff was very friendly
Cons: No
10.0
Frank
Exceptional
Traveling as Couple
11-16-2015
Pros: The staff is always congenial and helpful, the location is ideal, the rooms are spacious and comfortable
Cons: Wish they had free on-site parking, but the parking, while a little pricey, is very convenient.
8.8
Jacqueline
Excellent
mature couple
11-05-2015
Pros: I loved the customer service of the staff,, the location, cleanliness
Cons: price was an issue, but then it was homecoming weekend
10.0
Rachel
Exceptional
solo traveller
10-19-2015
Pros: The view was amazing!
Cons: No complaints!
8.0
Susan
Very Good
Family with Teens
09-29-2015
Pros: Excellent staff & very helpful.
Cons: The halls were badly in need of a vacuum and I had to pay an additional $9 charge for parking.
9.0
Betty
Wonderful
Senior Traveler
09-15-2015
Pros: Everything was fine We enjoyed our time together.
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
09-08-2015
Pros: It was an overall nice hotel, staff was very friendly & helpful!
Cons: The smell of the room was very off putting when we first got there & I noticed it every time we retuned to the room. Yuk!
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
09-01-2015
Pros: Room size, cleanliness, furnishings, decor. Friendliness of employees. Easy check in. Location near downtown restaurants. Quiet hours policy. Great shower head!
Cons: Long waits at other times for front desk service. Seated for breakfast at restaurant, but never received a menu, and left without ordering. Free coffee and flavored water offered, but no tea for non-coffee drinkers.
8.0
Verified Hotel Guest
Very Good
Family with Teens
08-22-2015
Pros:
Cons: Refrigerator make noise like a drippy faucet. Meant to report but forgot to do so.
10.0
John
Exceptional
Traveling as Couple
08-18-2015
Pros: Friendly, polite staff; good restaurant; good location.
Cons: Nothing.
10.0
Bob
Exceptional
solo traveller
08-12-2015
Pros: Staff was very friendly. Property was great. Location great
Cons: Nothing
7.9
Pamela
Good
mature couple
08-11-2015
Pros: Location
Cons: No micro fridge or coffee pot...no free coffee on the premises. Pool area is small and enclosed. Would have enjoyed sitting at poolside to enjoy a lovely garden and cocktail...
8.3
Anonymous
Very Good
solo traveller
08-11-2015
Pros: Very friendly staff
Cons: No late check-out
10.0
A J
Exceptional
Business Traveler
07-27-2015
Pros:
Cons: Nothing
10.0
Mike
Exceptional
mature couple
06-29-2015
Pros: We have stayed in many hotels, but the staff at this hotel is friendliest staff we have ever encountered. They truly care about meeting each and every need their clientele ask for.
Cons:
10.0
Susan
Exceptional
young couple
05-26-2015
Pros: Love the on site restaurant -Graze . Friendly staff ,great atmosphere try the Okra nachos - really better than it sounds
Cons: Wish I could have stayed longer
10.0
Pamela
Exceptional
family with older children
03-25-2015
Pros: Very friendly staff, fun lobby bar
Cons: I wish there was a better coffee pot in the room and a mirror over the desk or dresser. There's always one person trying to do hair and makeup in the room while someone else is in the shower. More electrical outlets would be good.
7.1
Anonymous
Good
solo traveller
03-24-2015
Pros:
Cons: did not work. Couldn't use my phone the whole time
9.6
Anonymous
Exceptional
family with older children
03-08-2015
Pros: Staff was friendly and helpful, quick to solve any problem that arose.
Cons: Had problems with getting locked out of room and stayed in 2 different rooms. Extra's are a bit pricey. Movies, snacks, taxes added for room service.
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