Located in the heart of downtown, this conference hotel offers expansive meeting facilities and is adjacent to the convention center. Rooms with a king bed are popular with business travelers for the plump bedding, large workspace and easy chair, a perfect perch for relaxing in front of the TV. The on-site restaurant presents creative fare crafted from fresh, local ingredients. The indoor pool, capped by overhead windows, is a big attraction for the kids.
Smoke free premises. 315 units. 17 stories, interior corridors. Accessibility (Call).
Cons: The Web site said free parking but they do charge daily for parking. The even charged me a day even though I checked out early.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Room size, cleanliness, furnishings, decor. Friendliness of employees. Easy check in. Location near downtown restaurants. Quiet hours policy. Great shower head!
Cons: Long waits at other times for front desk service. Seated for breakfast at restaurant, but never received a menu, and left without ordering. Free coffee and flavored water offered, but no tea for non-coffee drinkers.
2.0
Anonymous
Poor
07-21-2017
It is a very old hotel.The retro fits and updates are poor.No microwave in room .The pool needs to be reglazed .It was a clean hotel but lacking in everyway when I compare to other 3 star hotels I have stayed in.You will also have to pay for valet parking . There is a large parking lot at the back of hotel but only for valet. I do not mind paying for parking in a large city ,but Winston Salem is not NYC
Pros: Location
Cons: I really did not like anything
9.0
Anonymous
Wonderful
07-21-2017
Pros: Everything was fine We enjoyed our time together.
Cons:
8.0
Anonymous
Very Good
07-21-2017
Pros: Excellent staff & very helpful.
Cons: The halls were badly in need of a vacuum and I had to pay an additional $9 charge for parking.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The staff is always congenial and helpful, the location is ideal, the rooms are spacious and comfortable
Cons: Wish they had free on-site parking, but the parking, while a little pricey, is very convenient.
2.0
Anonymous
Poor
07-21-2017
Pros:
Cons: Not only will guest pay a flat rate of $9 for overnight (24 hrs) parking, which is not really 24 hrs (lie), but you will also pay extra for every hour past 6am even though check-out is not until noon!
10.0
Anonymous
Exceptional
07-21-2017
Pros: The overall experience was great. The rooms were modern,very comfortable and the staff was probably the best I have experienced at any hotel.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Only hotel I would stay while in there. I go there every 2-3 months for business purpose.
Cons: None.
7.0
Anonymous
Good
07-21-2017
Pros: I would only recommend this hotel because of its location to the venue I was attending.
Cons: The ceilings, floors, and sink where damaged. The bed sheets and towels where not very clean. It looked as if someone had used them to blow their nose. The pool was barely existent. Breakfast was not provided instead cost though the nose to be delivered.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The hotel was very nice and the location can't be beaten. But all of the hotel staff we encountered made our stay exceptional! Every single interaction with the hotel employees was marvelous. They were helpful, friendly and efficient. Wonderful!
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location, very clean, excellent front desk staff
Cons: No
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location was awesome, within walking distance to many dinging options and attractions.
Cons: I didn't like the fact that we had to pay $15.00 per day to park.
8.0
Anonymous
Very Good
07-21-2017
Pros: Overall just a nice place to stay.
Cons: Downtown
9.2
Anonymous
Wonderful
07-10-2017
Perfect spot to stay for...
Pros: The service was fantastic. The bed was very comfortable. The lobby area is very attractive. The location was perfect for enjoying downtown nightlife, we walked everywhere!
I was traveling with girlfriends to explore the downtown area and have a little fun, it was perfect for that. I did not feel like there were children everywhere. No offense to people who have kids, but they can quickly spoil the vibe of a hotel stay when you are out with the girls.
I have to say that the hotel exceeded my expectations for the price. I would absolutely stay at this Marriott again.
Cons: The pool was a little disappointing, it did not seem very clean and was not well kept. It is indoors and there is not a place to lounge by it. The pool room was also very muggy and a little stale.
The parking situation is convenient, but expensive, so be prepared for that. We spent $20 for one night on parking. I felt like it should have been included since we did not valet.
5.0
Anonymous
Fair
07-10-2017
Nice hotel, bad stay
Pros: Bed was comfortable, room was nice, hotel atmosphere was nice, high end.
Cons: You have to pay for parking by either Valet or across the street in the parking garage. The ticket dispenser didn't work at public parking leaving my husband and I to drive around for 20 minutes looking for parking. When we walked into our room the front hallway carpet was wet like water had spilled and wasn't cleaned up. We were so tired we just went straight to bed. When we woke up to take showers, the shower didn't work. . .at all. Didn't turn on, not even a sputter of water from the faucet. We were so done we just wanted to check out. When we told the front test, they replied "Did you call engineering?" Ummmm, no. We checked out and left as fast as possible. While our night might have been a rare occasion for this particular hotel, we were not impressed.
7.9
Anonymous
Good
07-09-2017
Stay was relaxing and enjoyable.
Pros: The atmosphere was was pleasant. Nice view of the city.
Cons: Noise from construction. The sink was stopped up. The water was luke warm.
7.5
Anonymous
Good
07-06-2017
Good
Pros: loved the bed
Cons: shower rod was broken
7.5
Anonymous
Good
06-25-2017
Not bad, not great
Pros: The bed was nice, staff was friendly, and hotel was clean.
Cons: Parking is paid by the day and our reservation was incorrect *they did upgrade us* King room was small for the price we paid, plus we had $17 worth of taxes/night
6.3
Anonymous
Pleasant
04-24-2017
uncomfortabloe.
Pros:
Cons: Rquested two queen beds. not available. Portable bed very uncomfortable needs topper.
I realize it is supply and demand, but I would not stay here again.
7.1
Anonymous
Good
02-14-2017
Great Location, customer service could...
Pros: The bed was extremely comfortable and the rooms were large
Cons: Thin walls, there was a lot of music playing, loud talking and children on my floor. I reported it to the staff but they were not concerned about addressing the issue.
8.3
Anonymous
Very Good
02-11-2017
Location location; needs some renovation
Pros: The staff was exceptionally nice. Every person. The location was perfect.
Cons: I woke up throughout the night to a whole array of noises, squeaks and creaks and whirs. My window didn't open at all. The sink had no water pressure. And the shower knob was half broken.
8.8
Anonymous
Excellent
02-01-2017
Fabulous
Pros:
Cons: Free breakfast
5.8
Anonymous
Okay
01-15-2017
Too pricey and the view...
Pros: Nothing really set this place apart.
Cons: The price of the room, Just a regular room was over 200 no AARP or other discount, really paying for the name and would have been happier at a Best Western
7.0
Anonymous
Good
01-02-2017
Wish I had a king...
Pros:
Cons: I had requested a king bed. Got to room and had two queens. We were on 12th floor and I know it was new yrs Eve but people were fighting and yelling in room next to us at 2:30 in the am. Not much sleep . We didn't complain just went with the flow . I was disappointed I didn't have a king bed though! Room 1220
8.3
Anonymous
Very Good
01-02-2017
Great hotel for a downtown...
Pros: The location is fantastic. Walking distance to so much downtown.
Cons: The shower didn't work well, and it made a really loud whistling noise. The shower in our friends room next door didn't work at all.
10.0
Anonymous
Exceptional
08-15-2016
Can We Take Your Staff...
Pros: Your Staff!!!
Over The Top Service
Cons:
7.5
Anonymous
Good
08-05-2016
Good
Pros: Friendly Staff .
Cons: Pool was being fixed. Inconvenient to use pool at hotel next door with young children.
7.5
Anonymous
Good
05-31-2016
AVERAGE! EXPECTED MORE!!!!!!!!!!!!!!
Pros: GOOD VALUE, GOOD LOCATION
Cons: COULD USE SOME UPGRADES TO ROOM. KIND OF OUTDATED, SHOWER WAS GROSS
10.0
Anonymous
Exceptional
05-30-2016
Great lost and found service!
Pros: I left a wallet in the drawer. I returned to the hotel about 2 hours after I had checked out. The room had been cleaned and the wallet was given to security. I truly appreciate that my forgotten items were so well taken care of and the staff was very helpful. ( :
Cons:
7.1
Anonymous
Good
05-03-2016
Good sleep
Pros: Comfy bed
Cons: Located too far from parking
8.8
Anonymous
Excellent
04-18-2016
An enjoyable night in Winston-Salem
Pros: The staff was exceptional. The view was great. There were good restaurants within walking distance. Free coffee and tea in the morning in the lobby. No breakfast, but we didn't expect that in a downtown hotel.
Cons: The duvet was very thick. In order to get the room cool enough to sleep comfortably under it, we had to turn the thermostat way down, which resulted in frigid air pouring into the room for a long time. Parking was expensive.
6.3
Anonymous
Pleasant
04-11-2016
Type of room
Pros: Cleanliness
Cons: We were not advised when checking in that we would be in a handicap room which was not our preference.t
10.0
Anonymous
Exceptional
03-10-2016
Exceptional
Pros: The location. Staff from valet, bellman, front desk, and housekeeping were excellent. I work in the service industry and these guys are awesome. Keep up the good workZ
Cons: Everything was great!
9.2
Anonymous
Wonderful
02-29-2016
Superb
Pros: Employees were very helpful and friendly. Dining was great! Rooms were very comfortable and clean!
Cons: One elevator was broken, which was a huge deal with hotel almost at capacity. Stairs weren't accessible, some stairwell doors were locked.
9.6
Anonymous
Exceptional
02-10-2016
Exceptional
Pros:
Cons: House keeping knocking on the door at 9:30am Sunday
8.3
Anonymous
Very Good
01-19-2016
Very good
Pros:
Cons: We needed 2 queen beds, and I had made my reservation many months in advance, but I was told there was only 1 room left that had a king bed and we would have to use a roll away cot.
10.0
Anonymous
Exceptional
01-03-2016
Great location, great facility and...
Pros: The staff was very cordial and prompt. I liked the option of having different levels of wine pours in the bar. Nice choice of wines, too.
Cons: No bad experience, but food in Graze restaurant left a lot to be desired. The room didn't have a cozy feeling to it . Very sterile. Mattress was not comfortable. Lumpy.
8.8
Anonymous
Excellent
11-05-2015
Thumbs up
Pros: I loved the customer service of the staff,, the location, cleanliness
Cons: price was an issue, but then it was homecoming weekend
10.0
Anonymous
Exceptional
10-19-2015
Happy Camper
Pros: The view was amazing!
Cons: No complaints!
10.0
Anonymous
Exceptional
08-12-2015
Recommended in Winston-Salem
Pros: Staff was very friendly. Property was great. Location great
Cons: Nothing
7.9
Anonymous
Good
08-11-2015
Overall nice stay.
Pros: Location
Cons: No micro fridge or coffee pot...no free coffee on the premises. Pool area is small and enclosed. Would have enjoyed sitting at poolside to enjoy a lovely garden and cocktail...
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