Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This sprawling resort complex features a series of buildings set on a cliff overlooking a peaceful bay. The recently updated guest rooms feature ocean views; many have terraces. Both all-inclusive and European plans are offered.
Meets AAA guest room security requirements. 494 units. 3 stories (no elevator), exterior corridors. Bath: shower only.
valet laundry, airport transportation, room service, child care, area transportation-centro.
2-4 night minimum stay - seasonal and/or weekends, 15 day cancellation notice-fee imposed.
OVERALL GUEST SCORE
Based on Ratings from 132 guests
Showing reviews 1 - 5 of 27
Pros: I loved everything about the place! its a perfect Vacation spot!
Cons: The Mexican restaurant on the premises does not have good cuisine
Great service and facilities!
Pros: I really enjoyed my stay.
The rooms are very clean and comfortable.
The staff is very welcoming and nice.
It has all types of sports including basketball, voleyball, yoga, tennis and even snorkeling.
Cons: Its a little uncomfortable to have to travel from/to your room to the pool, beach and restaurants area in little buses because the rooms are up in the mountain, even so the hotel has this logistic perfectly covered.
A lovely place for a...
Pros: The staff were great, always friendly and helpful and the choice of restaurants was very good. The site is interesting with lovely beaches and not at all like your typical hotel.
Cons: There was no shuttle bus from the hotel as I believe was announced by booking.com. There was alternative transport though.
We weren't very happy with the bar, the barman who attended us wasn't up to scratch, neither the cocktails. This was a pity, but no big deal.
Pros: The good: we got a free upgrade for our room which gave us a separate bedroom and a balcony. We could not see the ocean from there but we had a view of the jungle and mountains behind, prety sweet. The beaches are nice, the grounds are fantastic with lots of places to discover. If you like walking like me its great. Very very big and spread out. Lots of birds and wildlife around. We did not go all inclusive we had breakfast only and it was a good thing.
Cons: When we arrived we were early by 3 hours for check in so we were invited to leave our bags in a secure lock up and go and enjoy the hotel grounds. We were told by the desk staff to come back in two hrs to see if our room was ready, we did and after a lot of phoning and talking she said it would be another 25 min. We went back and sat under a palm tree to wait and when we returned 25 min later the same lady then made us wait another 15 min then we finnaly got our room. The food: The buffets all seemed to have the same food and the same food every day. The quality of the food was 5 out of 10. The chicken I tried was way over cooked. Other food items were cold when they should be hot and warm when they should be cold. Some of the restaurants are open air and the food is left out to have all the bugs, sneezes and coughs land on them. The staff are slow to take away empty plates and to ask you if you want anything. The sidewalks and stairs are uneven in places which poses a tripping hazard. The cars they use to shuttle people around are loud and stink of exaust. We were getting exaust in our room when they came by our room at night. These cars are ripping around all day and late into the night be carefull you dont get run over. Minibar, I told the minibar guy to remove all the stuff out of the fridge on the firs day and he did so only on the first day. When we left they tried to charge us 650 pessos in minibar charges of which i only drank 130 pessos. Whatch out for this scam if you are not all inclusive. Over all im not happy because of the problems. The only thing i will say i liked is the grounds and beaches.
They claim to be for the enviornment then get rid of the gas carts and go electric. The place is looking a little old and tired its time for some reno.
Lovely time & would return...
Pros: Beautiful scenery, staff, ocean & some restaurants.
Cons: Lots of hills & steep stairs. Carts were needed to access property for seniors like myself.
Pros: The snorkeling at one of their three beaches was fantastic! The live nightly entertainment at the lobby bar was great and created a good environment for dancing.
Cons: The food at the buffet and the three restaurants that we tried was not very good. Very poor selection of fish, shrimp and beef dishes, and those that they had were not very good. Been to quite a few resorts in Mexico and the Caribbean, and we rated this one having the worst food we have encountered thus far.
Great resort with the best...
Pros: Loved the water sports available for use at the beach.
Cons: Alacart food not so good. Buffets excellent.
Our visit was relaxing, exciting...
Pros: The beds were extremely comfy & service all over the resort was very friendly & helpful. The restrooms were very clean & the attendants diligent with their work. We recommend this resort to all.
Cons: The only improvement
we would recommend would be more engilish speaking attendees in Reception (front desk) as some of our questions did not fit into their usual dialogue.
If you plan a stay...
Pros: The view was absolutely awesome, loved every minute of the stay, Staff was extremely helpful, live music, shows where awesome !!
Cons: need to check with service about up coming events, it would have been better if they gave a listing of events they have on hand, we found this out afterwards while strolling at night
Pros: Very gracious staff and beautiful environment
Relaxing corner of paradise
Pros: Everything! Fabulous buffets, perfect beach, top notch service.
Cons: Only thing that was below average was the food at the dinner restaurants . The buffet restaurant was always great (you can eat dinner there too) but the 3 'special' restaurants were extremely mediocre at best.
Pros: las playas y las activided
Cons: The cost of my room was too high
Cons: La comida del room service terrible
Pros: Excelente location and hotel amenities. We enjoyed the beaches.
Cons: Our room was dirty. With dirty glasses and the air conditioning was not working 100% Food sucks.