With a convenient location near wineries, fishing, beaches and bike trails, this property features large guest rooms with triple sheeted beds, refrigerators and microwaves.
Smoke free premises. 77 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Checkin-in was very friendly, the room excellent. They knew I was going to be leaving before the hot breakfast and they made sure it was ready early!
Cons: My coffee maker didn't work. There were about a dozen men hanging around in the parking lot (I am a female on business travel).
Pros: Decent place to sleep. Older and a little tired or dated.
Cons: When i arrived at the Holiday Inn Express at the Austinburg Ohio, i found my room smelled of heavy cigarette smoke. when I went to the front desk and complained to the manager, he said the hotel was full and he couldn't do anything. When I suggested he switch me to a room that was not occuppied yet, he told me I was not welcome at his hotel and cancelled my room. He told me he has the right to refuse service to anyone. He told me to leave his hotel with no help in booking a room. It was 6 PM in a remote area outside of Cleveland. Holiday Inn customer service was contacted and it appears they took the managers side. Poor customer service all around.
Pros: Staff was very polite and helpful.
Cons: Some cleanliness and waffle maker didn't work.
Pros: Best hotel we have ever stayed in. Felt like home. Thank you for your efforts