Conveniently located near wineries, fishing, beaches and bike trails, this hotel is a great home base for exploring the area. Guest rooms feature comfortable bedding with large desks. A few one-bedroom suites are available, featuring two queen beds, a pull-out sofa and a wet bar.
Smoke free premises. 77 units. 3 stories, interior corridors. Accessibility (Call).
Pros: I liked the location between Geneva and Conneaut. I liked the friendly and understanding check in staff. The General manager Devin was NOT UNDERSTANDING AT ALL. I was going to ask for a gift card to stay another day at the Holiday Inn Express.
Cons: The weather was raining and miserable the whole stay at the hotel. Nothing was open or any stores that were supposed to open at 4PM. The beaches were treacherous and very windy so we checked out early. The general manager, said NO REFUNDS orCREDIT
Pros: Checkin-in was very friendly, the room excellent. They knew I was going to be leaving before the hot breakfast and they made sure it was ready early!
Cons: My coffee maker didn't work. There were about a dozen men hanging around in the parking lot (I am a female on business travel).
Verified Hotel Guest
Family with Young Children
Pros: The staff is always amazing and remembers me from prior visits. It's nice to see the same faces and know that this place must truly have employees that enjoy working there.
Cons: No nothing negative to say about this place.
review category group of friends
Cons: When checked in the rate was different than what you quoted I told them but when I got bill we were charged more they were very good and honored the price said you didn't charge the right tax.
Pros: Decent place to sleep. Older and a little tired or dated.
Cons: When i arrived at the Holiday Inn Express at the Austinburg Ohio, i found my room smelled of heavy cigarette smoke. when I went to the front desk and complained to the manager, he said the hotel was full and he couldn't do anything. When I suggested he switch me to a room that was not occuppied yet, he told me I was not welcome at his hotel and cancelled my room. He told me he has the right to refuse service to anyone. He told me to leave his hotel with no help in booking a room. It was 6 PM in a remote area outside of Cleveland. Holiday Inn customer service was contacted and it appears they took the managers side. Poor customer service all around.
Pros: Staff was very polite and helpful.
Cons: Some cleanliness and waffle maker didn't work.
Pros: Best hotel we have ever stayed in. Felt like home. Thank you for your efforts