Sociable travelers will appreciate the large lobby space with a bar and communal tables, which offer multiple spaces to interact with other guests. Room décor is purposefully sparse, but spacious.
Smoke free premises. 135 units. 4 stories, interior corridors. Bath: shower only. Accessibility (Call).
valet and coin laundry, area transportation-within 5 mi.
Terms
pets accepted.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 9 guests
Showing reviews 1 - 5 of 50
10.0
Ciarra
Exceptional
young couple
09-02-2016
Pros: Everything was phenomenal,Z THANK YOU!
Cons:
8.3
Joshua
Very Good
review category group of friends
08-31-2016
Pros: Comfortable bed, pillows. The location works perfect for my wife and I on weekend getaways for concerts and activities around Cleveland.
Cons: No issues with anything.
7.5
Nicole
Good
solo traveller
08-30-2016
Pros: The staff was very nice and facility was clean
Cons: The breakfast was really expensive
9.2
Susan
Wonderful
young couple
08-23-2016
Pros: Great staff, great breakfast, great free wifi and printing. Perfect for our purposes (24 hours trip for a wedding).
Cons: Shower could have used some more light, and the door to the shower kept slamming. Other than that, the amenities were good.
7.0
Verified Hotel Guest
Good
08-19-2016
Pros: Staff was pleasant and efficient. Many guests were enjoying the fun and comfortable amenities of the lobby - pool table, board games, bar, areas to relax alone or together. The decor was a cheerful change from usual hotel style. Good coffee.
Cons: Too high ceilings did not feel restful or cozy after a long day of travel. Cannot turn shower on without getting wet. Decorative pillows torn and broken zipper. Pillowcases too small. Coffeepot in bath area. Toiletries missing. Three page !!! dog waiver.
2.0
Verified Hotel Guest
Poor
Family with Young Children
08-16-2016
Pros: Location
Cons: Shower did not work and ran all night
10.0
Anonymous
Exceptional
mature couple
08-15-2016
Pros: The bed the room the shower everything was nice the whole hotel, I love the beds nice and comfortable
Cons: The walls are thin I could hear the people next door and over my head
6.3
Jaqueline
Pleasant
solo traveller
08-13-2016
Pros:
Cons: Manager and staff is rude threating customers with no respect bad look for spg family will never stay at this location again terrible management
6.3
Jason
Pleasant
family with older children
08-09-2016
Pros: Very clean
Cons: Very, very noisy from both the band downstairs and other guests well into the night. Then, we were woken up at 2:30 am from talking, noise and a strange thumping noise. The bed was very uncomfortable and both me and my son got a horrible night of sleep.
8.0
Eric
Very Good
08-02-2016
Pros: Hotel staff was great. Bar area and entertainment was excellent. Having a pool table and vintage games were a plus.
Cons: Kind of pricey. Pay for breakfast which is higher than the room. Rooms are a little small but doable.
9.6
Gerald
Exceptional
mature couple
07-30-2016
Pros: Receptionist was personable and very friendly.
Cons: Locked out of our room due to a double reservation.
7.1
Angel
Good
family with older children
07-28-2016
Pros: The modernness of the hotel and the location.
Cons: Staff was just ok, not too friendly being in the customer service field and the face of the company. I didn't like that my coffee pot had and old, I mean old coffee bag in the coffee maker. For the hotel cost breakfast should be free. Probably, a reflection of housekeeping only available until 5pm. You have to go to the front desk to get what you need. There should be one house keeper on site. No room service for an upscale hotel.
10.0
Myjorie
Exceptional
Solo Traveler
07-19-2016
Pros: The hotel was bright, modern and extremely welcoming! It looked more like a luxury apartment than a hotel. The neighborhood was great as well and the staff were helpful and very attentive.
Cons: The high prices for snacks as well as no free breakfast but there are some good restaurants nearby.
10.0
Lm
Exceptional
mature couple
07-12-2016
Pros: Clean, comfortable, with excellent service from the front desk staff. Can't ask for more regardless of the excellent price.
Cons: Nothing.
6.3
Anonymous
Pleasant
mature couple
07-10-2016
Pros: The room offered nice amenities.
Cons: The staff seemed to be having a party when I arrived, my room key would not actually open my door when I got up to the room. When I reported this to the staff she became annoyed with me as if it was my fault that I was given a room key that did not work.
8.8
Gerald
Excellent
mature couple
07-06-2016
Pros: The open spaces were fantastic and the reception personnel are top notch.
Cons: Because we had 2 reservations back to back, our room was skipped for cleaning. Need to find a fix for this.
6.0
David
Pleasant
Business Traveler
07-01-2016
Pros: Location
Cons: Noisey
9.0
Jeffery
Wonderful
Business Traveler
06-30-2016
Pros: Very modern, very streamlined. Lots of blond wood, deep rich earth tones, and brushed stainless steel accents everywhere. It felt like you were staying in a giant IKEA bookshelf. Nicer than I make that sound.
Cons:
8.3
Dwayne
Very Good
solo traveller
06-30-2016
Pros: the bed was extremely comfortable, seeing that was the reason for my stay was rest/relaxation from a long work week.
Cons: room did not have a television remote upon arrival?
5.8
Bruce
Okay
family with young children
06-28-2016
Pros: Nice atmosphere
Cons: For the money breakfast should have been included we feel that's a little tacky we reserved a room for 3 and received two air mattresses for our kids Really not happy
7.9
Laura
Good
review category group of friends
06-28-2016
Pros: Different and fun always had a fresh smell in the lobby like citrus very nice.
Cons:
9.2
Anonymous
Wonderful
review category group of friends
06-28-2016
Pros:
Cons: Unable to pay with. Cash even though you have a credit card on file
7.5
Kymaleka
Good
young couple
06-26-2016
Pros: The room and common areas are very modern. There were games available in the lobby area.The location is very close to most of the things you need/want.The staff was really quite pleasant.
Cons: Nothing,in particular.
It quite be nice to know that they hold "incedentals" money on your card. While reading the terms on the site that I booked on it read clearly that was the cost I paid was it...
2.5
Ernest
Poor
solo traveller
06-25-2016
Pros:
Cons: Staff rude and uneducated not professional from management down terrible needs to be fire not a good look for spg family
7.0
Verified Hotel Guest
Good
Business Traveler
06-23-2016
Pros:
Cons: Poor bar service. Bartender Distracted and not attentive.
9.6
Harry
Exceptional
solo traveller
06-23-2016
Pros: Room was spacious and Bed was large and soft
Cons:
10.0
Navona
Exceptional
06-22-2016
Pros: It was very nice and modern
Cons: No
8.3
Anonymous
Very Good
mature couple
06-21-2016
Pros: The location was nice ! The room was clean the bed was great! I especially like the outside patio!!!!
Cons:
9.2
Anonymous
Wonderful
mature couple
06-21-2016
Pros: Shower and free wi fi. Good connection.
Cons: Room small.
10.0
James
Exceptional
family with young children
05-26-2016
Pros: The staff was friendly facilities were clean and the rooms were very nice
Cons:
8.0
Verified Hotel Guest
Very Good
Business Traveler
05-11-2016
Pros: The bed was so comfortable that I did not want to check out. The room was clean and I love the walk in shower.
Cons:
10.0
Christina
Exceptional
05-06-2016
Pros: Very well planned and laid out rooms. Very modern hip feel.
Cons: No
7.9
Brittania
Good
mature couple
04-26-2016
Pros: So have free breakfast
Cons: Free food very clean and bed was very cozy
7.9
Stephanie
Good
mature couple
03-27-2016
Pros: Everything was nice and heat
Cons: The do not disturb sign was under a pillow, which makes me think the sheets were not changed
10.0
Verified Hotel Guest
Exceptional
Group Traveler
02-15-2016
Pros: Rooms are nice and clean. We liked the ability to control window shades and room lights. Lobby area is nice. Housekeepers are friendly.
Cons: Reception or Guest Service. We tried to get information from front desk and called from our room. They put us on hold and it took forever, so we had to hang up the phone and to call again. And they gave us wrong information that put us in trouble.
8.0
Verified Hotel Guest
Very Good
Business Traveler
02-13-2016
Pros: The GM was awesome; he was helping under-prepared guests clean the snow off of their vehicles after a large overnight snowfall.
Cons: They totally failed to service my room between two nights stay - no "Do Not Disturb" issues, just missed it...
4.0
Chivon
Disappointing
Traveling as Couple
02-09-2016
Pros: The appearance was nice and clean
Cons: Deadbolt didn't lock on door. My first room the key card wouldn't work had yo go back and forth to front desk. New room smelled like weed. To noisy dogs were barking, there was people arguing in the hallways. It's sad because I heard this hotel was nice
9.6
Anonymous
Exceptional
mature couple
01-16-2016
Pros: Courteous staff
Location to our event
Room design and decor
Cons:
9.0
Verified Hotel Guest
Wonderful
Business Traveler
01-15-2016
Pros: The hotel location in reference to major highways. The hotel was exceptionally clean and I loved the TV channel listings.
Cons: I thought breakfast was a little pricey.
9.2
Dejaniera
Wonderful
mature couple
12-13-2015
Pros: That it was clean
Cons: Nothing
4.0
Mark
Disappointing
Business Traveler
11-22-2015
Pros: Staff members were upbeat and very friendly and welcoming. Unfortunately I needed help upon check in...my remote was not "Compatible" with the tv in my room. Within 5 minutes a gentlemen came to my aide and fixed the problem.
Cons: Not my cup of tea. It mimics a loft in NYC. High ceilings, cheap carpet, no decorations in hallways. The clock was still an hour off,No furniture, remote not compatible w tv. at 4 AM the cordless phone that didnt work beeped and kept me up. clean tho
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