In a location convenient to the interstate, the airport and the International Exposition Center (the I-X), this small hotel offers comfortable rooms and good-size bathrooms with updated décor. Complimentary hot breakfast is served daily in the small lobby.
Smoke free premises. 64 units, some efficiencies. 3 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, area transportation-within 2 mi.
Terms
check-in 4 pm, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 192 guests
Showing reviews 1 - 5 of 50
9.0
Becky
Wonderful
Family with Young Children
06-23-2017
Pros: Newly remodeled, clean.
Cons:
1.0
Verified Hotel Guest
Very Poor
Senior Traveler
06-23-2017
Pros: Nothing
Cons: Suite with no pans, utensils, plates. My car was vandalized in the lot where lights were out, management was no help; elevator broken; security doors propped open b/c of elevator, lousy breakfast, insufficient staff, rude manager, ceiling in room damaged
3.0
Kim
Poor
Group Traveler
06-23-2017
Pros:
Cons: Elevator broke, trash in hallways, dumster right outside door
5.0
John
Fair
Business Traveler
06-23-2017
Pros:
Cons: Elevator was broken the entire week.
3.0
Sarah
Poor
06-23-2017
Very disgusted by this hotel. Will never stay there again.
Pros: Location
Cons: No hot tub as specified in description, room didn't include a sofa bed as specified in description, broken elevators both stays, fruit flies all over in the breakfast room, toilet in room ran constantly.
4.0
Amber
Disappointing
Traveling as Couple
06-23-2017
Pros: Room was clean.
Cons: Staff was not available to help with anything. No one was ever at the front desk. Cops swarmed hotel for a fight. Pillows were the size of throw pillows. Toiletries provided were garbage.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: Near to Airport and check in was easy
Cons: Water could be complimentary
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: shuttle service to the airport
Cons: nope
10.0
Verified Hotel Guest
Exceptional
Business Traveler
06-23-2017
Pros: The staff as wonderful very clean and very accomadating
Cons: None
9.0
Verified Hotel Guest
Wonderful
06-23-2017
Pros: Short notice booking.
Cons: No entrance from the main road.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: The pool was fun!! The beds were soft, and comfy. Breakfast was AWESOME!!! Definitely would stay here, again!!!
Cons:
8.0
Gail
Very Good
Traveling as Couple
06-23-2017
Pros: The staff - doing construction and the drink machine was unavailable so they just gave us a Diet Coke. When we returned to the hotel late at night they had two sodas on ice waiting for us. The airport shuttle was great and timely.
Cons: Construction which we didn't know about
9.0
Verified Hotel Guest
Wonderful
06-23-2017
Pros: location
Cons: good :)
8.0
Gary
Very Good
Group Traveler
06-23-2017
Pros: Everyone was very friendly and courteous , I also thought the shuttle service was outstanding & very helpful !
Cons: No everything was what I had hoped for and expected !!
6.0
Rakita R
Pleasant
Family with Young Children
06-23-2017
Pros: Breakfast was great!
Cons: Not having a hot tub!
2.0
Jennifer
Poor
Traveling as Couple
06-23-2017
Pros: The location
Cons: The hotel was not clean. The staff seemed uninterested in the dirty lobby floor and dirty elevator floor. The shuttle van was parked directly in front of the entry door. All side entry doors were disabled so to enter or leave you walked around the van.
10.0
Sean
Exceptional
Family with Young Children
06-23-2017
Pros: There were many things I liked about the hotel. It was very clean, the location comma and the staff was very friendly
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-23-2017
Pros: The hotel was nice
Cons: NO HOT TUB
10.0
Stacy
Exceptional
Family with Young Children
06-23-2017
Pros: It was very nice
Cons: N/a
7.9
Anonymous
Good
solo traveller
06-02-2017
Pros:
Cons: I like pool outside not inside
10.0
Anonymous
Exceptional
young couple
05-31-2017
Pros: Was not what is thought it would be...WOW very clean an bright and it had a kitchen yeah felt like i was at home.
Cons: nothing everything was great.
8.3
Donald
Very Good
solo traveller
05-29-2017
Pros: The staff was very helpful and polite
Cons:
7.1
Esther
Good
young couple
05-26-2017
Pros: Was in town for an overnight trip, room comfortable and suited our needs. Carpet could've used a cleaning, but all in all a good stay .
Cons:
5.0
Patricia
Fair
solo traveller
05-25-2017
Pros: Getting my boarding pass printed was easy.
Cons: When I pulled in the entrance to the parking lot and the lobby was nother clear. There was beer bottle on the ground.One of the guest had to take the stairs because the elavator wasn't malfunctioning.Additionally when they found themselves outside at the bottom of the stairs their key didn't work and they had to walk around the building.
7.1
Maura
Good
family with young children
05-22-2017
Pros: Liked the overall decor of the lobby and room. The indoor pool was nice! Large tv and bathroom was great! Also liked making waffles at breakfast in the morning.
Cons: The rooms seemed small. The bed was too firm; I only got 3 hours of sleep. There were not enough towels in our room and no towels in the pool area. I thought the price was a little high for the quality.
6.3
David
Pleasant
family with young children
04-06-2017
Pros: Comfy beds that are clean
Cons: The trash and dirt left in the hallway and elevator. We had to ask for towels and soap for our room
10.0
Landrea
Exceptional
family with young children
03-28-2017
Pros: The breakfast and the pool was excellent.
Cons: Needed to keep towels on hand in pool area
9.6
Rachael
Exceptional
family with young children
03-01-2017
Pros: Very nice
Cons: We were told that we would have a shuttle ride back to pick up our car that was parked at the hotel. When we returned and called for a shuttle we were told they no longer shuttle. The lady told us that we it's our responsibility to find our own way back to our car that was parked at the hotel. Now we used the shuttle to the airport from 3 days prior. That made us angry.
8.3
Niecy
Very Good
family with young children
02-22-2017
Pros: My kids loved the pool. Breakfast was great and the lady who cooks the breakfast very friendly and helpful.
Cons: Room smelled liked smoke when we first got there. Everything else was pleasantly good.
5.4
Nancy
Fair
family with young children
02-14-2017
Pros:
Cons: We signed up to use Park n Fly and paid more. got back late a week later and called for our shuttle for pick up at airport and was told they stopped the program and we had to pay for a cab back to get our car!
2.9
Aishia
Poor
family with young children
02-13-2017
Pros: The staff was nice.
Cons: The plumbing didn't work in the bathroom and the beds didn't have clean linens. The breakfast was horrible and there is no vending you have to purchase at the front counter with very little options
8.3
Patrick
Very Good
young couple
02-07-2017
Pros: Everything was very good.
Cons: Asked for room close to desk and elevator...didn,t get it. Staff not familiar with area. e,g, restaurants car washes etc.
5.0
Patricia
Fair
solo traveller
02-06-2017
Pros: Did not utilize. Left to catch a flight before available
Cons:
3.8
Heather
Poor
family with young children
02-01-2017
Pros:
Cons: The first night we arrived we found a condom on the floor. They switched us to another room only to find bed bugs. When I lifted the sheets to check for more I found a large spot of blood on mattress cover.
6.7
Anonymous
Pleasant
solo traveller
01-17-2017
Pros: Regular patron here at Brook Park Best Western..hotel staff is usually outstanding and accommodating, beds are comfortable, breakfast is good.
Cons: That the stairwell to the 2nd and 3rd floor are located outside the hotel. Had an issue with a staff member, called to discuss was told the hotel manager would contact me and she never did
8.8
Karen
Excellent
young couple
01-17-2017
Pros: My husband went to breakfast both days. Said the selection was pretty good. Not real hot 1 day.
Cons:
4.6
Paula
Disappointing
young couple
01-17-2017
Pros: Decent room
Cons: The screaming kids at 10pm and the pizza boxes and dirty towels littering the hallway in the morning also the lack of concern when reported to the front desk staff
10.0
Anonymous
Exceptional
solo traveller
12-24-2016
Pros: Staff is exceptional.. have stayed here many times and always outstanding customer service
Cons: The only thing I do not like is the stairway access has to be opened by an employee and at outside
Cons: Room 201 Issues: Shelf above closet hadn't been dusted in a LONG time, Large stain in carpet in front of TV, Bathtub drain was VERY slow.
10.0
Matthew
Exceptional
young couple
10-29-2016
Pros: Room, front desk personnel, coffee in the breakfast area. Room on first floor.
Cons: No longer have smoking rooms, but that is my problem not the hotel. That's why the first floor was nice to have.
5.8
Jim
Okay
young couple
10-28-2016
Pros: Breakfast good. Well made
Cons: The parking was very hard to use. On one morning I had to wade through 6" of water to get to my car. Very bad soaking of my shoes and pants on a day I was going to be with my grandson. Very upsetting!
Also couldn't use main entry very well
10.0
Kathy
Exceptional
family with young children
10-25-2016
Pros: breakfast delicious; staff friendly and helpful; housekeepers were awesome; location is great;
Cons: nothing
8.3
Christopher
Very Good
family with young children
10-24-2016
Pros: the food was great and the rooms were very nice
Cons: the parking lot being under water made it hard but I am sure that is a temp problem
8.3
Douglas
Very Good
young couple
10-20-2016
Pros: Room was very clean. We had to catch shuttle to airport very early. Staff was setting up breakfast room before we left at 5:30am as we and another family were leaving and able to eat something.
Cons: No spa but did have pool.
8.8
Darkjedimaster
Excellent
family with older children
10-19-2016
Pros: Swimmimng pool, good internet speeds, very friendly and helpful staff.
Cons: Room was a little small, a little pricey too.
7.9
Deb
Good
review category group of friends
10-10-2016
Pros: The staff here was so patient and friendly with our group which included 3 kids who were just really excited to use the pool and my friend lost her keys and I lost a pillow I brought but they were very nice and helpful. The included breakfast was excellent.
Cons: It was hard to find where to check in because the entrance to the lobby was in the back of the building and there was some construction going on with the parking lot.
7.5
Jeni
Good
young couple
09-30-2016
Pros: The breakfast & breakfast staff were great. The location was great. Maintenance was great too.
Cons: If this had only been an overnight stay, I could have dealt with the very few inconveniences. The staff in general were helpful and courteous There were a few broken items undetectable at first, but then I was blamed for and billed for. My NURSE & I even went the extra mile to tidy up the room before the maids had to prepare it for someone else. The managerial staff is who I had a problem with. Saying I didn't report things I did, hanging up on my telephone calls, avoiding addressing the issues. I was highly uncomfortable. The excess in dust made it hard to breath at night. We did not require maid service the entire time. Like I said, most of the staff were very good and there were a few problems. They were great to my dogs, and because they were so good to my dogs I didn't want to complain, but the managerial staff made it a hotel I will never revisit & I have been to many different hotel chains. :(.
7.1
Sandra
Good
young couple
09-30-2016
Pros: Bed
Cons: Area and cold pool
8.3
Matthew
Very Good
young couple
09-28-2016
Pros: Close to the airport. Good place to stay when flying. Airport Shuttle. Good Breakfasts.
Cons:
9.6
Marie
Exceptional
solo traveller
09-26-2016
Pros: Have stayed at this Best Western a few times. The staff is always wonderful and very helpful. They have gone out of their way more than once to accommodate me. Beds and pillows are comfy, plenty of television stations, great wifi and I like the noon check out.
Cons: No indoor stair access to the 2nd and 3rd floors
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