All rooms throughout this bright hotel offer beds with adjustable mattresses, ergonomic desk chairs and an easy chair or sofa bed for relaxation. A TV in the lobby features updated flight information. The guest rooms offer ample space to roam about and feature handmade Amish Mission-style furniture, a refrigerator and a microwave. Rooms also feature flat-panel televisions and clock radios with MP3 jacks. The exercise room offers a few cardio machines and free weights.
Smoke free premises. 168 units. 7 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 161 guests
Showing reviews 1 - 5 of 50
7.5
Walter
Good
solo traveller
09-19-2016
Pros: Room was clean and staff was accommodating and friendly
Cons: The AC unit in my room was very loud, making it difficult for light sleepers
9.6
Brad
Exceptional
young couple
09-16-2016
Pros: Very clean. Cookies in the lobby were AWESOME
Cons: Restaurant in hotel was pretty expensive, but good.
9.2
Newlyweds
Wonderful
family with young children
09-06-2016
Pros:
Cons: The bed could have been more comfortable. And the pool could have been warmer. It was freezing. Better padding on the floors above us could hear everything.
7.5
Maureen
Good
solo traveller
09-01-2016
Pros: Location was ideal.
Cons: Drapes in room didn't offer privacy or ability to block out exterior lighting.
Bathroon wasn't clean (coffee? on door, toothpaste on ceiling, black mold on shower head).
Hair dryer had little oomph even on high setting.
I was charged enough to expect better.
I did get a free breakfast and a sincere apology.
9.2
Jason
Wonderful
family with young children
08-23-2016
Pros: Friendly and helpful staff, free shuttle provided on-site.
Cons: Pool was much smaller than portrayed in the pictures.
9.2
Baldwin
Wonderful
family with older children
08-12-2016
Pros: Very clean.
Cons:
7.5
Gary
Good
solo traveller
08-08-2016
Pros:
Cons: No free breakfast.
8.3
Oswald
Very Good
young couple
08-07-2016
Pros: Good deal. Close to highway. Clean, very nice lobby.
Cons: No free breakfast, pool facilities a little messy, slow outdated elevators.
10.0
Ergin
Exceptional
mature couple
08-06-2016
Pros: Rooms were large and comfortable, staff were very welcoming and helpful. We found out that we left something after we left, the staff found the item and we picked it up the next day.
Cons: Bath towels were not restocked on our second day.
10.0
Donnalou
Exceptional
mature couple
08-03-2016
Pros: Everything was outstanding!
Cons: Everything was outstanding!
6.3
Preston
Pleasant
solo traveller
08-02-2016
Pros: The hot water, high powered shower!
Cons: The rude, arrogant night manager, Bill. By far the worst Hilton employee I have ever come across in 20+ years.
10.0
Robert
Exceptional
mature couple
08-02-2016
Pros: The shower & mattress were to die for. Excellent room & service. Great location. We will be back.
Cons:
10.0
Debra
Exceptional
mature couple
08-01-2016
Pros: A few miles down the highway there are several restaurants, along with a mall and theater. Hit the Bob Evans off of Lorain rd - excellent breakfast. Hotel has local map to help get around to the restaurants.
Cons:
9.6
Tammy
Exceptional
mature couple
07-31-2016
Pros: The bed was super comfortable! Staff was friendly and the room was very clean.
Cons:
10.0
Mary
Exceptional
Senior Traveler
07-27-2016
Pros: When there was a misunderstanding about what "local transportation" included, the front desk staff tried offering alternatives, and give us vouchers for free breakfasts for our entire stay.
Cons: I dropped the wrapper from a bandaid on the floor bet side my bed. It was still there 2 days later.
10.0
Carol
Exceptional
Family with Young Children
07-27-2016
Pros: The staff were all very cheerful, friendly & eager to help with any questions I had. It's been a long time since I had a friendly front desk representative!
Cons: The shower head.
10.0
Dan
Exceptional
mature couple
07-26-2016
Pros: it was great. staff was super
Cons: nothing
9.6
Norma
Exceptional
solo traveller
07-19-2016
Pros: Closeness to relatives
Cons:
7.5
Theatre
Good
solo traveller
07-19-2016
Pros: The staff was really nice and helpful. The location was near all the things I wanted to see (Near West theater, Cleveland Zoo). The room was nice.
Cons: I found a used bottle of body wash among my "clean" towels when I arrived, causing some stains. That was a little gross.
10.0
Edward
Exceptional
Business Traveler
07-18-2016
Pros: Location is convenient to hopkins airport
Cons:
9.2
Phong
Wonderful
solo traveller
07-17-2016
Pros:
Cons: The gym not enough equipment. Would nit call it a workout room
9.6
Michael
Exceptional
review category group of friends
07-13-2016
Pros: I love the value of the cost for such a good room. The rooms are always clean and fresh.
The staff, especially at the front desk, were excellent.
Cons: We did not like that the breakfast buffet was prepared by the staff for us. If it's a buffet, why can't I get my own food?
9.0
Rick
Wonderful
mature couple
07-13-2016
Pros: An overall pleasing experience
Cons: no continental breakfast
10.0
Megan
Exceptional
young couple
07-12-2016
Pros:
Cons: The only thing I wish was that our window had a curtain on it that pulled closed!! It was very bright in the morning !!!
8.8
Susan
Excellent
solo traveller
07-12-2016
Pros: Nice sized room and bathroom. Hot, strong shower, comfortable bed, tea/coffee making equipment.
Cons: Less noisy air conditioner.
5.8
James
Okay
family with young children
07-12-2016
Pros:
Cons: Manager on duty was not helpful and advised that she could not addextended parking to our stay because we, "did not book directlyfrom Hilton". Booking.com listing indicated, "complimentaryparking and extended parking available through hotel." When advisedthat airport parking and shuttle was the whole reason for our booking,she responded, "I understand if you need to cancel yourreservation." Gone are the days of customer service...I Will notreturn to this property.
8.8
Mary
Excellent
mature couple
07-11-2016
Pros: Friendly and helpful
Cons: Pillows
8.8
Gloria
Excellent
mature couple
07-08-2016
Pros: It was very close to the airport yet very quiet. The staff at the location were very friendly. The shuttle driver was not. The beds were very comfotable.
Cons:
9.6
Cynthia
Exceptional
solo traveller
07-07-2016
Pros:
Cons: I couldn't quite figure out the Sleep Number bed, but to be fair, I never contacted the desk about it.
9.6
Julie
Exceptional
family with older children
06-29-2016
Pros: I liked having the restaurant on property and the 24 hour availability of the little market shop by the front desk.
Cons:
6.7
Eric
Pleasant
family with young children
06-29-2016
Pros: Clean and nice
Cons: It was clearly stated that no meals were provided. Although this has come as a standard for so long so we were less than pleased when found out the morning of had to pay. We just assumed it was included
9.6
Sandra
Exceptional
mature couple
06-29-2016
Pros: The room was quiet, the bed was very comfortable, the shower was the best I've encountered in a hotel, the towels were nice, and the in-room coffee was good.
Cons: I can't really say there was anything I didn't like.
9.6
Donald
Exceptional
mature couple
06-28-2016
Pros: Great location, very clean. Free newspaper, coffee, water. Excellent value for money.
Cons:
8.3
Shawn
Very Good
family with older children
06-08-2016
Pros: Nice room, hotel new and very appealing, bar/restaurant in hotel.
Cons: Not much in walking distance, no free breakfast, room arrangement could have been better.
6.7
Joan
Pleasant
mature couple
06-05-2016
Pros: Appearance of property very nice
Cons: Bed uncomfortable, air conditioner very noisy
9.6
Lawrence
Exceptional
review category group of friends
05-25-2016
Pros: Clean, comfortable, convenient and reasonably priced
Cons:
10.0
Sean
Exceptional
Traveling as Couple
05-23-2016
Pros: Hotel was very clean. Pool and sauna temperature was perfect. Bed was very comfortable.
Cons: Restaurant menu very limited. elevator very slow
5.8
Ken
Okay
mature couple
05-17-2016
Pros: Location by main road and comfortable bed
Cons: To not here the staff complain about guests and being told at checkout that my reciept if I was able to get one wouldnt show anything. Printer was having problems.
7.1
Brian
Good
mature couple
05-17-2016
Pros: The hotel was very clean and quiet
Cons: The mattress was adjustable although we were not advised of this until we checked out and said something about it
8.3
Ann
Very Good
mature couple
05-17-2016
Pros:
Cons: The equipment in the exercise facility could use some attention
7.5
Kellie
Good
family with young children
05-04-2016
Pros: The food and staff were very nice and the hotel was clean. Also the pool was fun.
Cons:
10.0
Kathy
Exceptional
mature couple
05-03-2016
Pros: Bed was very comfortable
Cons: Eggs were generally cold
9.6
Alfonso
Exceptional
solo traveller
05-02-2016
Pros: The services are excellent and friendly
Cons: Needs to be a little more space for parking
5.8
Luis
Okay
mature couple
04-19-2016
Pros:
Cons: Bed was so uncomfortable
7.9
Daniel
Good
solo traveller
04-13-2016
Pros: Staff super friendly, they were accommodating when I arrived slightly early. Loved the niceness of having coffee and free water bottles in the fridge restocked every day. I asked for an ice scraper one morning when they didn't have them, and noticed the next day they bought some and had them ready at the front desk to borrow.
Cons: Rooms could use some slight updating, could tell it was a bit aged. Mine had loud buzzing lights in the bathroom. Could hear sound, both through vents from neighboring room and from people in the hallway but it wasn't distracting. Hotel is also hard to find, would be nice to have a direct driveway to a nearby street.
8.8
Ray
Excellent
solo traveller
04-13-2016
Pros: Convenient
Cons: Nothing
10.0
Eric
Exceptional
family with older children
04-08-2016
Pros: Staff gave me a blanket because I didn't like standard duve' bed cover the night before.
Cons: Bar closes at 10.
7.9
Eric
Good
mature couple
04-08-2016
Pros: The staff very friendly and helpful
Cons:
10.0
Heather
Exceptional
review category group of friends
04-05-2016
Pros: The staff were very nice, courteous and polite! The facilities were very clean and rooms spacious enough for us
Cons:
7.5
Gerri
Good
mature couple
03-30-2016
Pros: very clean
Cons: front desk personnel were not the best. Sunday morning person wasn't very quick and sat. service was fine
;detailController.handleFacebook('SEO','Hilton Garden Inn Cleveland Airport', '111477', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/111477H1.jpg', 'Cleveland', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Hilton Garden Inn Cleveland Airport', '111477', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/111477H1.jpg', 'Cleveland', '', '', '', '');){kind=link}