Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This hotel features spacious guest rooms with comfortable bedding, large desks and an easy chair. Some rooms with a king bed have a pull-out sofa. The lobby café serves breakfast and dinner daily. The tiny exercise room adjacent to the indoor pool is equipped with a few cardio machines and a small rack of free weights.
Smoke free premises. 168 units. 7 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 226 guests
Showing reviews 1 - 5 of 50
10.0
Anne
Exceptional
Senior Traveler
09-15-2017
Pros: the restaurant availability with quality menu.....perfect Rooms .......large..clean...comfortable......again....perfect THANK YOU....
Cons: NO
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
09-15-2017
Pros: everything was fine. I would revisit again next time I'm in Cleveland
Cons: no... all good
9.0
William
Wonderful
Business Traveler
09-15-2017
Pros: Just an overall nice & comfortable place
Cons: After being at an exhibit hall all day (till 10pm) it would have been nice to have a drink and relax with friends at the bar but it closed at 10pm
10.0
Verified Hotel Guest
Exceptional
Group Traveler
09-15-2017
Pros: Nice garden restaurant/breakfast area. Room was excellent. Beds comfortable/feather pillows. We requested extra toilet paper and towels, they delivered. Transport to airport was on time.
Cons: I highly recommend it.
10.0
Edward
Exceptional
Business Traveler
09-15-2017
Pros: Location is convenient to hopkins airport
Cons:
6.0
Verified Hotel Guest
Pleasant
Business Traveler
09-15-2017
Pros: Check in/out was quick.
Cons: No food included with my stay. When I did go to order food at their restaurant, I was not treated respectfully. As I was ordering the staff interrupted me and began chatting with another patron. I simply walked away. Room was very average.
7.0
Hilary
Good
Traveling as Couple
09-15-2017
Pros: Proximity to the highway and places we were visiting while in town.
Cons: We were disappointed in the cleaning staff the morning of checkout. They were very loud coming in and out of rooms with their walkies turned up. Didn't help our only opportunity to sleep in for the week.
9.6
Anonymous
Exceptional
solo traveller
03-08-2016
A fine experience at an...
Pros: Very friendly and accommodating staff. Consistent Hilton Garden quality. Onsite restaurant with excellent tomato basil bisque.
Cons: No complaints.
9.6
Anonymous
Exceptional
mature couple
03-07-2016
Exceptional
Pros: Comfortable bed. Very quiet. Friendly, helpful staff. Nice to have coffee available in the lobby while waiting for an early morning shuttle to the airport.
Cons: Thought the price should be the same whether you left your car while you traveled or not. It was the same price a few years back if I remember correctly.
10.0
Anonymous
Exceptional
review category group of friends
02-19-2016
Exceptional
Pros: The hot shower and fluffy yet firm pillows were just what I needed to end the long day. Everyone was so friendly and helpful and they even had water in the fridge when I checked in.
Cons:
7.5
Anonymous
Good
family with young children
01-20-2016
Good hotel.
Pros: Clean room
Cons: Not very easy to access from high way.
8.8
Anonymous
Excellent
young couple
12-01-2015
Close to airport, food mediocre
Pros: The location is very close to the airport, which was perfect for our needs.
Cons: I had dinner in the hotel and had an upset stomach all night afterwards. Something about the food didn't sit right with me...
10.0
Anonymous
Exceptional
mature couple
09-18-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
07-23-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
07-17-2017
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
young couple
05-10-2017
Good
Pros:
Cons:
8.8
Anonymous
Excellent
family with young children
04-05-2017
Fabulous
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
11-10-2016
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
young couple
09-15-2016
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
solo traveller
08-31-2016
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
review category group of friends
08-23-2016
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
family with young children
08-23-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
03-08-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
03-04-2016
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
mature couple
02-19-2016
Exceptional
Pros:
Cons:
8.3
Anonymous
Very Good
mature couple
12-31-2015
Very good
Pros:
Cons:
10.0
Michael
Exceptional
solo traveller
08-25-2017
Exceptional
Pros: Everything was very nice
Cons:
10.0
Yetty
Exceptional
family with young children
08-08-2017
I will come back soon
Pros: I didn't have breakfast since i had to go for Mass.Bed was nice
Cons: No connection with the phone, when Itried to call my family in another room
7.5
Justin
Good
solo traveller
08-05-2017
Good
Pros: Close to the airport and nice faculty.
Cons: I felt that the price could have been $80 cheaper. I only paid $200 due to a cancelled flight.
9.2
Pamela
Wonderful
young couple
08-03-2017
We'll stay here again
Pros: We were tired from driving - so it was great to have beautiful spaces in the lobby area to relax in, the small lounge where we could have a drink, and being able to have a nice dinner in the restaurant right on site.
Cons: I'm always a little sensitive to loud hotel air-conditioners.
10.0
Jose
Exceptional
young couple
08-01-2017
Great place and great value.
Pros: Comfortable bed, large room.
Cons: Restaurant closed early...around 9 pm...seems odd for a hotel serving the airport, with folks arriving at all hours...yes, they have a pantry where you can buy prepared microwave foods after hours but of middling quality. Room service would be nice after hours.
10.0
Sarah
Exceptional
review category group of friends
07-30-2017
Comfortable and easy airport access
Pros: Room/bed comfort and shuttle service to airport.
Cons:
10.0
Frank
Exceptional
young couple
07-30-2017
Nice Hotel - Excellent Price...
Pros: Did not eat at Hotel - not a great price value- Same menu as a Drury Inn has for free.
Went to West side Market and had local sampling of food less money better selection.
Maybe in our minds food/coffee weakest part of hotel. Everything else was excellent.
Cons: See above
10.0
Devon
Exceptional
solo traveller
07-30-2017
Great shuttle service
Pros: Shuttle is 24 hours which is very helpful! Very close to airport. Clean comfortable and good price!
Cons:
8.8
Tim
Excellent
young couple
07-24-2017
Fabulous
Pros: The staff was very friendly
Cons: No continental breakfast. And what they served did not meet what we have received at other hotels. It was a little pricey.
5.0
Lynda
Fair
review category group of friends
07-23-2017
Not a satisfied customer in...
Pros: The room was large and comfortable bed.
Cons: They did not clean my room on the second day. I had to call the front desk @ 9pm for towels and coffee. All the waste baskets were full and room my like we had left it at 10am, returning about 9pm. They did not bring enough coffee and no sugar, even after I called when we returned. I was very disappointed.
8.3
Sarah
Very Good
young couple
07-17-2017
Nice hot
Pros: Close to expressway, soft bed, pool and jacuzzi
Cons: Smell of onions nearby! Not hotel's fault, but permeated the air around the hotel. Even smelled like onions in the pool.
6.7
Angel
Pleasant
solo traveller
07-11-2017
Great place would use again...
Pros: Overall the place is fantastic.
Cons: My sink was stopped up. More food options needed lights went out for an hour. Back up generator. If i were shaving for a business meeting bad very bad.
7.1
Penny
Good
family with young children
07-05-2017
Call to check the price...
Pros: The front desk staff was friendly. The property was fairly easy to find. It's an easy drive to restaurants, etc, but you have to drive; there's not much close by.
Cons: The price was $20 or so more than I expected after booking through booking.com. The room price was correct, but total price was more than expected. When I asked the desk clerk, the answer was just a vague, "taxes". He didn't explain further, and my receipt wasn't itemized.
10.0
Edward
Exceptional
solo traveller
07-05-2017
Exceptional
Pros:
Cons: Bathroom sink was clogged
10.0
David
Exceptional
young couple
06-13-2017
Weekend Getaway
Pros: Wonderful Hotel, easy access on and off the highway, short drive to Cleveland. Very clean and well maintained. Excellent coffee in the morning.
Cons:
8.8
William
Excellent
young couple
06-12-2017
Fabulous
Pros: The front desk staff were outstanding.
Cons: Bed and pillows.
9.2
Oliver
Wonderful
family with young children
06-07-2017
Convenient location
Pros: Water pressure is very good in the shower
Cons: King size bed was not as big as the normal king size bed
10.0
Charles
Exceptional
family with young children
05-30-2017
Excellent as expected!
Pros: Great value and friendly staff! Great place to stop in our way through town!
Cons:
6.3
Q-man
Pleasant
young couple
05-22-2017
Pricey room rate
Pros:
Cons: The price of the room increased from December 2016 $15.00 even though it is not summer season, and breakfast is an additional cost per person.
5.4
Gayle
Fair
family with young children
05-03-2017
Ok, for a 1 night...
Pros: didn't spend much time in the room. Pool was ok according to my son.
Cons: the beds suck!! Terrible, couldn't sleep all night.
10.0
Jorge
Exceptional
solo traveller
04-18-2017
Excellent choice
Pros: Excellent location besides CLE airport.
Cons:
10.0
John
Exceptional
solo traveller
04-10-2017
Good choice
Pros: The entire staff was super friendly and helpful. This was my second stay there and I look forward to the next!
Cons:
9.6
John
Exceptional
young couple
04-06-2017
Exceptional
Pros: Though close to airport, no plane noise!
Cons: A little difficult to find the hotel entrance.
10.0
David
Exceptional
young couple
03-20-2017
a pleasnt and comfortable stay
Pros: Very clean rooms and the staff was very helpful and polite.
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