Convenient to the stadiums and theater district, the hotel's rooms feature plenty of space to get work done and multi-function shower heads. The friendly staff is a great resource for information.
240 units. 3 stories (no elevator), interior corridors. Accessibility (Call).
1-7 night minimum stay, cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 243 guests
Showing reviews 1 - 5 of 50
5.4
Ted
Fair
mature couple
09-20-2016
Pros: Customer service once we arrived was good.
Cons: $25 parking added without being told, our friends said their rooms were great on the 4th & 5th floors, ours was worn out and dingy on the third floor.
7.5
Charlotte
Good
review category group of friends
09-20-2016
Pros: Generally all. Had a good stay.
Cons: Bed was swayback. Couldn't adjust.
9.6
Orlando
Exceptional
young couple
09-15-2016
Pros: We were so pleased with how friendly & courteous everyone was to us. From front desk to kitchen to housekeeping & everywhere in between!
Cons:
7.1
Michelle
Good
young couple
09-13-2016
Pros: I liked the cleanliness of the hotel and there was complimentary coffee.
Cons: I do not think guests should have to pay for parking at a hotel they are staying at especially when the hotel is not anything spectacular, if I knew I had to pay for parking before hand I would not have stayed there. The price for parking was extremely high as well.
5.4
Gregg
Fair
family with young children
09-09-2016
Pros: Restaurant was awesome
Cons: Pool light was hanging out side its socket on side of pool. This is very dangerous.
9.2
John
Wonderful
review category group of friends
09-08-2016
Pros: easy to the Q, Progressive Field, the RR HOF, off E 9th Good Access to 90. Pool, restaurant, gas station for beer on corner.
Cons:
7.1
William
Good
young couple
09-07-2016
Pros:
Cons: Waiting on breakfast
Noise in hallways was loud
6.7
Monica
Pleasant
young couple
09-07-2016
Pros: Location was great. Attended an Indians game and the stadium was across the street.
Cons: Over priced for a place to sleep, still had to pay for parking and breakfast doesn't come with the room. Could have driven 5 minutes and saved $100.00. Parking in front of the stadium was $20. I paid $18 for hotel parking. So a hotel for half the price with free continental breakfast five minutes away is by far a better value.
9.6
Marian
Exceptional
family with young children
09-06-2016
Pros: Easy access from lakefront attractions. Staff extremely pleasant and helpful. Amenities very good. Room large, comfortable and clean.
Cons:
10.0
John
Exceptional
review category group of friends
09-06-2016
Pros: Loved the location....close to Progressive Field and all major interstate highways. Great variety of restaurants nearby. Also, nice clean room and facilities.
Cons: Did not like the pillows...much too soft
8.8
Terri
Excellent
family with young children
09-06-2016
Pros: Nice, comfortable rooms. Friendly and helpful staff. Will stay again when we come back to town.
Cons:
8.8
Larry
Excellent
mature couple
09-05-2016
Pros: Room size, shower head, breakfast was good, location, staff was very pleasant
Cons: Had to pay for parking this time, did not like the pillows,
9.6
Ann
Exceptional
review category group of friends
09-04-2016
Pros: Comfy bed. spacious room. Quiet. Near to venues we travelled to. Easy to find, parking available. Even tho' the hot chocolate wasn't available on the coffee centre table at 1am, the desk clerk went out of her way to get me some!!!!!! :)))))
Cons:
9.2
Sara
Wonderful
family with young children
09-04-2016
Pros: surprisingly nice. great staff. the car service was very much appreciated - a great idea to help guests enjoy their stay in the city.
Cons: exterior of the hotel and its location made us initially question our selection, but once inside we were very pleased.
10.0
Joel
Exceptional
young couple
08-31-2016
Pros: Friendly staff, convenient to highway
Cons:
7.9
Jonathan
Good
family with young children
08-29-2016
Pros: Pool and room service
Cons: No breakfast included. Room service only til 10pm. Fridge in room smelled.
6.7
Karen
Pleasant
mature couple
08-28-2016
Pros: Servers were very nice and helpful.
Cons: Sink wouldn't drain, toilet didn't flush properly. Carpet was very dirty.
Pros: Good price and right across from progressive field. The room was nice.
Parking was reasonable. Good access to downtown Cleveland which was quite nice.
Cons: The air conditioning unit was very loud. Turned it down so it wouldn't cycle on and off so much but it was very disturbing when it ran.
9.2
Brandon
Wonderful
young couple
08-24-2016
Pros: coffee,location
Cons:
7.9
Breah
Good
review category group of friends
08-23-2016
Pros: Room was extra clean. Staff were very friendly.
Cons: Room was dimly lit.
5.0
Joyce
Fair
mature couple
08-21-2016
Pros: Location was great. Light dinner menu good and breakfast good
Cons: Staff not friendly or helpful. Asked for directions and a map. Their directions were hard to understand and no map available. Did not tell us how to get out of parking lot. Had to go back to check in to find out that you had to push silver button to get someone to open gate. Waitress could not understand the bonus points you get for eating on premise. Had to get front desk involved
7.1
Shawn
Good
mature couple
08-21-2016
Pros: Location near stadium good
Cons: Front desk staff. Never told of parking charge until check-out. Never given breakfast coupon, had to go back and ask for them next morning. Asked for a quiet room and was put in back of hotel. Heard highway traffic all night.
5.8
Brianna
Okay
review category group of friends
08-19-2016
Pros: The bar in the hotel.
Cons: The room was not worth the full price 313 a night we had stains on the floor and gum on the chair in our room it was not satisfing .
7.5
Becky
Good
mature couple
08-18-2016
Pros: Really enjoyed the location right across from progressive field hotel was clean staff friendly
Cons: The bed was horrible we ended up leaving after the first night because it was so hard and uncomfortable even though we couldn't cancel and get our money back we thought driving the 6 hours was better then sleeping in that bed again.
6.7
John
Pleasant
mature couple
08-16-2016
Pros:
Cons: Toilet clogged and overflowed 3 times
7.5
Jamie
Good
family with older children
08-16-2016
Pros: Staff very nice, room was clean.
Cons:
9.6
Dale
Exceptional
solo traveller
08-16-2016
Pros: Clean comfortable room, very friendly staff.
Cons: Can't really think of anything i didn't like
7.1
Sally
Good
family with older children
08-16-2016
Pros: Conveniece to Progressive Field is prime. Workout room !
Cons: Leftover food in the fridge.
Tub faucet leaked a lot of hot water
5.4
Girls
Fair
review category group of friends
08-14-2016
Pros: Close to progressive field and quicken arena.
Cons: Far from rock hall. Parking used for games so runs out. Needed more staff for breakfast and after ball game. Some people got free bottled water while others did not. Never applied my Hiltons card that I actually handed to them.
4.2
Heather
Disappointing
young couple
08-14-2016
Pros: Location was great because we attended the Indians game.
Cons: Water pouring out of bathroom across from front desk. The maintenance men pushed it out the front door. Also was charged $36 for parking in the hotel garage. We paid for the room and was still charged an ungodly amount. The carpet in our room was very sticky. Totally disgusting.
7.5
Mark
Good
review category group of friends
08-10-2016
Pros: The hotel was right across the street from Indians Stadium! The hotel has a nice bar. Very good hotel for the price.
Cons: The closest pubic transportation is over 5 blocks away.
9.6
Jess
Exceptional
young couple
08-08-2016
Pros: The location of this hotel is great for a ball game and access to all areas of downtown with a short walk. Tina was great at check-in. Staff seems very nice and helpful. The parking was great. Did have a problem getting out once we checked out but overall great.
Cons:
9.2
Robert
Wonderful
family with older children
08-07-2016
Pros: Location for the ball game
Cons: Parking.
9.6
Stephanie
Exceptional
mature couple
08-06-2016
Pros: Wanted to have a short walk to the stadium. The experience from start to finish was a pleasure.
Cons:
4.6
Sybille
Disappointing
mature couple
08-04-2016
Pros:
Cons: Big insect in bathroom
5.4
Krystal
Fair
solo traveller
08-04-2016
Pros: The hotel beds were comfortable and the breakfast was delicious.
Cons: This location of the hotel is in the dangerous side of town. Although close to the baseball stadium there are several homeless people that wander around the area.
The hotel is also far away from city attractions. The hotel states that there is shuttle service. But the shuttle service is often over booked and unavailable. One day during my stay i had to walk over a mile to get back to the hotel. Because I booked my hotel stay with Booking and not the Hilton they were unable to comp me one night for the inconvenience.
10.0
Tami
Exceptional
mature couple
08-02-2016
Pros: The eggs were great. and the Bed. If I could of taken it home I would of. Could you please give me the name of the mattress and did they have some kind of comfort motion on it. I needed the sleep. My husband said he could move the car and I open window and drop it five floors. we could do it Ha
Cons:
7.5
Robert
Good
family with older children
07-31-2016
Pros: Very good location whether you are going to the baseball game, Playhouse Square or to the Rock and Roll Hall of Fame. Nice view of Cleveland from the upper floors. Friendly courteous staff. Nice lobby area for sitting and relaxing. Hotel restaurant offered a good variety of well made and tasty food, open until 10 PM.
Cons: $18 parking fee for guests, breakfast not included.
7.9
Susan
Good
family with young children
07-31-2016
Pros: The staff was super friendly and helpful. The rooms were comfortable and clean.
Cons: Cleveland has a certain odor, which means the room had that certain odor too.
10.0
Tanya
Exceptional
family with older children
07-31-2016
Pros: Enjoyed everything about our stay. Liked the location as well!!
Cons:
4.6
Daniel
Disappointing
mature couple
07-31-2016
Pros:
Cons: Expensive parking..expensive food.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
07-29-2016
Pros: The staff were really friendly and helpful, especially, the night manager.
Cons: Our room faced the freeway and we had hoped to look out at the stadium or downtown.
8.8
Sherrie
Excellent
mature couple
07-29-2016
Pros: Location perfect for going to ballfame.
Cons: Mattress rolled you to the middle, uncomfortable.
8.3
Mark
Very Good
mature couple
07-28-2016
Pros: Staff was wonderful and helpful...rooms clean and quite comfortable. Very quiet.
Cons: Have to pay for parking even though the lot is adjacent to and has plenty of space for the hotel. Just include it in the price of the room instead of adding it on.
Also, who builds a bathroom with no FAN in it?
7.9
Robert
Good
family with older children
07-18-2016
Pros: I picked the hotel because it has a nice pool and a great location across from Progressive Field with easy parking.
Cons: The hotel was great but they need to buy good new mattresses. The ones in my room were cheap and worn out. Can't believe i paid almost $200 U.S. a night for a crappy bed.
6.7
Tracy
Pleasant
family with older children
07-17-2016
Pros: People were helpful. Dinner was good! Room was comfortable. Perfect location if you are going to an Indians game.
Cons: Not crazy about the location. $18 for parking is ridiculous.
10.0
Shawn
Exceptional
family with older children
07-10-2016
Pros: Perfect location. Friendly and helpful front desk staff.
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