Convenient to the stadiums and theater district, this hotel's guest rooms feature stylish décor with comfortable white bedding, large desks and an easy chair. A few one-bedroom suites are available that have two queen beds and a pull-out sofa, which is great for families. The lobby café serves breakfast and dinner daily.
Smoke free premises. 240 units. 3 stories, interior corridors. Accessibility (Call).
Pros: The staff was incredibly friendly and helpful and the food at the restaurant was delicious and very reasonably priced.
Cons: Several times when trying to enter/leave the elevator, there were groups of rambunctious kids wet from the pool blocking the way. The elevators were between the front door and the lobby, so it made a bad first impression when I had difficulty getting in.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was excellent, room did the job and the beds were comfy, nice few, convenient location.
Cons: Outdated, could use a remodel. Parking was sort of expensive
9.0
Anonymous
Wonderful
08-11-2017
Pros: Close to Progressive field and within walking distance to restaurants and even the Casino.
Cons: Across the street from a substance abuse center
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel staff was extremely great. My wife is pregnant, and so had several requests throughout our stay. Each time they went out of their way to accommodate her and never a hesitation.
Cons: I suppose with any major city parking downtown is an issue, but we didn't realize the hotel charged $16/day to use their parking lot.
8.0
Anonymous
Very Good
08-11-2017
Pros: Coffee,proximity to agora venue, kind and friendly staff.
Cons: Swimming pool hours expensive parking although it was safe. And the misadvertisement for complmentary breakfast although it was really a breakfast buffet at 11.50$ a piece. the free coffee bar and hot tub were great during open hours.
3.0
Anonymous
Poor
08-11-2017
Pros: the location
Cons: The staff was very unfriendly. Desk clerk was rude and didn't acknowledge customers
9.0
Anonymous
Wonderful
08-11-2017
The staff was very friendly and the free breakfast (a $30 deal) was a nice way to make things right. The pool in the picture on the web site looked NOTHING like the pool at the hotel. It was much smaller at the hotel. Not the same pool at all. And the fact that we had to pay $16.00 to park was outrageous! When you stay at the hotel, parking should be free!
Pros: our bed was too hard. no one told us there was a controller on the side, so they gave us a free breakfast in the morning because we were unhappy with the bed!
Cons: they gave us a smoking room and we don't smoke. the smell of smoke was heavy in the room.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Excellent customer service, free shuttle, whirlpool, and the fact that I was able to check in hours before the official check-in time.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Staff was very pleasant.
Cons: Worst mattresses I have ever experienced in a hotel! Extremely uncomfortable.
10.0
Anonymous
Exceptional
08-11-2017
Pros: It was a very nice hotel, right off the freeway in downtown. It had a great view, was very clean, and staff was very friendly!
Cons: It cost $16 to park overnight, but I thought it wasn't a horrible price being downtown
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very quiet and clean. The Front Desk Manager was a true PROFESSIONAL.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very clean, updated room with large king size bed. Room was quiet and comfortable.
Cons: Breakfast offered was over priced for type of food. Front desk mix up with one of our rooms but quickly fixed problem with an upgrade.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean
Cons: Had to pay extra for parking 16$
9.0
Anonymous
Wonderful
08-11-2017
Pros: Convenient to the highway and within a mile or so to all downtown has to offer. Comfortable queen size beds, fairly quiet location for sleeping, decent workout room and pool/hot tub.
Cons: Traffic congestion outside the hotel on game days made it so that you didn't want to venture out by car. Across the street from a "Treatment Center" (methadone?)--never bothered by anyone, but not particularly aesthetically pleasing.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was great. Bed was comfy.
Cons: Rooms need a little updated.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Nice location and great staff. The amenities were a plus.
Cons: Bathroom shower head was dirty.
1.0
Anonymous
Very Poor
08-11-2017
Pros:
Cons: The bed was horrible. Hard and old! Will not be returning to a Hilton Garden No free wifi
4.0
Anonymous
Disappointing
08-11-2017
Pros: Hotel was located close to activities which we were in town for. Lobby was nice, rooms just ok.
Cons: Checked in prior to Cavaliers game, but not able to make it to the room until after game. Returned at 11:30 that night. TV did not work, one light did not work and fire alarm in our room went off @ 12:20 for about 30 min. Not a great experience.
3.0
Anonymous
Poor
08-11-2017
Pros: It had bed bugs
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The front desk was so helpful and nice. He deserves a raise.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: The hotel was laid out well. It has a large entry way and the breakfast (which you have to pay for) was served buffet style with a cook to prepare eggs for you just the way you like them. Room was clean. Great location and view of the downtown area.
Cons: We found leftover food in the fridge from the previous guest. One of the elevators didn't go to my floor despite me pushing the button several times.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location - easy access to highway
Cons: No
4.0
Anonymous
Disappointing
08-11-2017
Pros: Perfect location for attending games next door.
Cons: Was given a sub-par room, and the first attempt at rectifying that was dismal. Another staffer stepped in and gave us a much better room.
6.0
Anonymous
Pleasant
08-11-2017
Pros: The staff was very nice and helpful.
Cons: The rooms were clean but outdated. The mattress was not comfortable at all.
8.0
Anonymous
Very Good
08-11-2017
Pros: located near the ball park and within walking distance of many sites
Cons: A comp breakfast would have been nice.
6.0
Anonymous
Pleasant
08-11-2017
Pros:
Cons: Non smoking room was very Smokey. Television didn't work.
8.0
Anonymous
Very Good
08-11-2017
Pros: We were going to a game at Progressive Field and it's right across the street! Staff was very helpful.
Cons: No complimentary breakfast in the am like many other Hilton's we've stayed at. We booked a room with a King bed and when we arrived they only had rooms with 2 fulls available.
5.0
Anonymous
Fair
08-11-2017
Pros: Being downtown
Cons: Rooms could be nicer
8.0
Anonymous
Very Good
08-11-2017
Pros: The location is central to many things to do in Cleveland. The staff here were pleasant and helpful.
Cons: The rooms where clean enough, but need some updating. Tha parking lot can be a bit of a hassle to navigate.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was very nice, answered any questions that I had. Very professional
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location is awesome...right next to baseball field and a few blocks from Wolstein Center.
Cons: No
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great room with a great view of Cleveland skyline. The staff was very helpful. Fantastic location for going to Progressive Field, The Q, or even Play House Square, a little further walk to other parts of downtown.
Cons: Nothing.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Excellent customer service
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros: Location
Cons: Charged for parking, charged for breakfast, and my door was knocked on 3 different times by housekeeping an hour or so before checkout while the do not disturb was on my door
6.0
Anonymous
Pleasant
08-11-2017
Pros: It was at a great location. It was only two blocks away from Quicken Loans Arena. However, across the street is a rehab/treatment center, which was quite busy at this time of year.
Cons: When we arrived the pool was under maintenance and we were told it wouldn't be ready until after 6 PM. We had tickets to the CAVS game so we couldn't swim. The next morning was Christmas eve so we didn't have time to swim.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The service was great and loved the free shuttle downtown.
Cons: No
8.0
Anonymous
Very Good
08-11-2017
Pros: Close to the Arena - to attend a basketball game.
Cons: Yes- paid top price and swimming pool and fitness ctr were out of service Do to remodeling. Very important- but disappointed this was not noted.
8.0
Anonymous
Very Good
08-11-2017
Pros: Staff was very friendly. They had a free shuttle to take you downtown which was nice.
Cons: It was very hard to keep a steady temperature in the room. It was really warm or really cold. Hard to regulate.
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: Construction in front of hotel
6.0
Anonymous
Pleasant
08-11-2017
Pros: The location was great. The staff was friendly.
Cons: The parking was $18 a day. There was garbage in the trash bins. The room was cold.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Friendly staff!! Wow! Great stay at a great price.
Cons: Parking was expensive.
10.0
Anonymous
Exceptional
08-11-2017
Pros: It was clean and comfortable
Cons: No
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location!!! Staff was great, very helpful and friendly.
Cons: Had to a at $18 a day for parking!!!
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location
Cons: Charge for parking
9.0
Anonymous
Wonderful
08-11-2017
Pros: The main draw of this hotel is the propinquity to The Indians Ball Park and the parking. It is however, pretty bare bones for a Hilton.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel was located directly across the street from Progressive Field where we were attending the baseball game. All attractions like the Rock and Roll Hall of Fame and Lake Erie are within a mile of the hotel.
Cons: No
5.0
Anonymous
Fair
08-11-2017
Pros: This is a great location! Close to Progressive Field, but still close enough to explore places outside of downtown such as Tremont. All of the staff were helpful too!
Cons: My room was okay. There were holes in the bedspread that were there already. The drain in the tub was clogged so every time I took a shower, the water would rise up to about my ankles. The A/C wasn't working well either; it just blew out lukewarm air.
8.0
Anonymous
Very Good
08-11-2017
Pros: Close to tProgressive Field
Cons: Our room smelled like a pack of cigarettes
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was very nice and helpful. The location was within walking distance to Q and many other sites. The hotel location was easy to get in and out of.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Staff was awesome. Check-in to a little help with a room issue and Check-out - All good interactions
Cons: Room smelled strongly of mildew. Ran the fan nonstop to circulate air. the staff changed out the shower curtain upon request and it helped somewhat
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