Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Housed in an 1895 bank and office building, this hotel features spacious guest rooms with unique features, like vintage hardwood floors and high ceilings, coupled with modern décor and amenities. Studio suites include a mini-fridge and microwave oven; a few have a jetted bathtub. Complimentary hot breakfast is served daily on the mezzanine level. The small game room features a pool table and a few arcade games. If you enter from Euclid Avenue through the vintage revolving door, you will be awed by the stunning rosette ceiling. The front desk is directly ahead. The mosaic tile and hardwood-floor hallways are gorgeous, but they also act as an echo chamber. So be mindful of your fellow guests and keep hallway conversations to a hush.
Smoke free premises. 141 units. 16 stories, interior corridors. Accessibility (Call).
Pros: I love this modern hotel nestled amongst the older areas of downtown Cleveland. I especially like the wood floors and the spaciousness of the rooms!
Cons: What's not to like???
10.0
Anonymous
Exceptional
07-21-2017
Pros: Very neat hotel. Older bank building remodeled into a hotel. Tall ceilings in the rooms and hardwood floors in the rooms and halls. Within walking distance of the convention center and very close to 4th Str restaurants and bars. Breakfast was great.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The nice large rooms, tall ceilings, location, free continental breakfast, very friendly & helpful staff
Cons: $15 per day parking fee
9.0
Anonymous
Wonderful
07-21-2017
Pros: Great location, breakfast buffet much better than competitors, evening reception also good
Cons: No complaints
9.0
Anonymous
Wonderful
07-21-2017
Pros: Friendly staff. Huge rooms.
Cons: Nope, everything was great.
10.0
Anonymous
Exceptional
07-21-2017
Pros: We travel a lot and thought this was one of our best experiences. The hotel room was beautiful and the beds/pillows were very comfortable. The staff were very accommodating especially when we had a few minutes to drop off all our luggage.
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: the size of the bldg. it's history. nice hardwood floors. breakfast was good.
Cons: no
9.0
Anonymous
Wonderful
07-21-2017
Pros: Location was perfect and staff very helpful
Cons: No
9.0
Anonymous
Wonderful
07-21-2017
Pros: Great staff...Nice Room...great Breakfast
Cons: They forgot my wake up call
9.0
Anonymous
Wonderful
07-21-2017
Pros: Like the big rooms and high ceilings. View from rooms are very nice of the city.
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: I love the old bank building it is in. Just about anything you need is in walking distance
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Rooms were huge plenty of room to stretch out. Very moderately priced and right in the heart of downtown Cleveland easy walking distance to all venues, restaurants and other points of interest.
Cons: Nothing it was a 10 from valet parking all the way through to checkout. Very happy with this hotel.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Nice rooms,wonderful staff,good breakfast
Cons: Bed was a little on the hard side
4.0
Anonymous
Disappointing
07-21-2017
Pros: Proximity to quicken loans arena and the bars restaurants
Cons: No exhaust fan in bathroom, smelled sterile like a hospital, no safe in the room, just not the greatest room I've ever stayed in. Free breakfast but they ran out of hot water for tea and oatmeal and noone there to replenish it. Not worth my money
10.0
Anonymous
Exceptional
07-21-2017
Pros: The free breakfast was awesome. It had a lot of choices and the rooms were bigger than I expected.
Cons: They didn't have a mini fridge but this was my first time ever being in a hotel so I don't know if that's normal
10.0
Anonymous
Exceptional
07-21-2017
Pros: I love this hotel. It is in an old bank building. The bank was founded in 1845. The building is so historic and the architecture is wonderful. The rooms are remodeled with beautiful hardwood floors. It is adjacent to the oldest indoor shopping mall.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The reuse of original hardware and decor. The high ceilings the location was in close proximity to everywhere we wanted to visit. We thought the breakfast was ok...too many carbs
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: Large room clean
Cons: Air conditioning is loud
1.0
Verified AAA Guest
Very Poor
08-03-2016
It was in a convenient location. We valeted our car, so we were able to walk around to many retaurants and tourist sites. Everyone we spoke with was very pleasant and couldn't do enough for us. The room was huge and very comfortable. The bathroom was very clean.
Pros: Good location to a lot of sites within walking distance. Price for valet parking was reasonable for a large city.Front desk was most accommodating.
Cons:
9.0
Verified AAA Guest
Wonderful
10-13-2016
This is the second time we stayed here. The location is perfect; right in downtown and within walking distance to all sports venues, the Rock and Roll Hall of Fame, Lake Erie and other downtown sites. The hotel is a former bank building and you can definitely feel that vibe. The rooms are HUGH with nice high ceilings and windows, hardwood floors and very, very clean. My only complaint is that the air conditioning was hard to control. One night the room was stuffy, the next time a little too cold. This is definitely our "go-to" place when travelling to Cleveland!
Pros: Location; room size; hotel appearance
Cons: Hard to regulate the air conditioning in the room
7.5
Anonymous
Good
07-17-2017
Good
Pros: Pancake machine
Cons: Juice was watered down
8.3
Anonymous
Very Good
07-17-2017
Two thumbs up
Pros: I loved the room size. Very spacious!!!
Cons:
8.3
Anonymous
Very Good
07-15-2017
Very good
Pros: nice place
Cons: all was good
8.8
Anonymous
Excellent
07-13-2017
Good location, nearby to many...
Pros: The bathroom was fine. But the shower was terrible. That was because water leaked out from under the flimsy plastic shower liner. Need a larger plastic cover or glass doors. That is my major complaint, otherwise it was good.
Cons: See above. Sorry I put my complaint in the wrong box.
10.0
Anonymous
Exceptional
07-11-2017
Exceptional
Pros: It was beautiful! It is an old bank that is just unique and aesthetically pleasing to the eye! The staff were amazing and the location is the place to be!
Cons:
10.0
Anonymous
Exceptional
07-11-2017
Excellent hotel to stay for...
Pros: Everything , location, comfort, and the staff is super friendly
Cons: Nothing not to like about this hotel
10.0
Anonymous
Exceptional
07-08-2017
Exceptional
Pros: Very nice room and great work space.
Cons:
9.6
Anonymous
Exceptional
07-06-2017
I had a great weekend...
Pros: It is located in a great area. Lots of bars/restaurants and very close to the pro basketball arena and pro baseball stadium. The free breakfast was also awesome.
Cons: The price seemed a little high for a Holiday Inn Express.
5.0
Anonymous
Fair
07-04-2017
Passable
Pros: King bed
Cons: Disappointed with the room. I know it's an old historic building but the room could and should of been more up to date??? No frig...no microwave etc. Just seemed to lack a Wow factor! The breakfast OK but could of been better too!!! NO POOL. NO restaurant available when we wanted food in building. Just vending machines and a coke that exploded all over my good clothes!! They didn't give me my booking.Com 50.00 credit either. Too much money for what we got in return???
9.6
Anonymous
Exceptional
07-03-2017
Nice clean place!
Pros: The room was huge and nice.
Cons:
10.0
Anonymous
Exceptional
06-29-2017
Nice two day get away.
Pros: Location to rock n roll hall of fame, to the sports arenas, and clubs
Cons:
8.3
Anonymous
Very Good
06-28-2017
Very good
Pros: room size. friendly staff at desk and breakfast
Cons: i would like a firmer bed, another chair in room
7.1
Anonymous
Good
06-27-2017
Will not stay here again!
Pros:
Cons: Website did not tell you that you had to pay for parking - it only said "parking". That led us to believe that parking was included. Next time we will find a place that includes free parking. Also, forgot phone charger in room and NO ONE CAN FIND IT but found a smaller one in the hall on the same floor! Did someone switch mine with theirs? Called several times with promises to receive a call back but never did - had to recall there myself. Won't stay again!
10.0
Anonymous
Exceptional
06-25-2017
Exceptional
Pros: Liked the huge room
Cons: No ice on my floor
9.2
Anonymous
Wonderful
06-23-2017
Superb
Pros: Large room with high ceilings.
Free appetizers and drinks.
Good breakfast buffet.
Cons: The bed was a little squeaky.
7.5
Anonymous
Good
06-19-2017
Good
Pros:
Cons: Other guests were noisy. They came in at 3:00am and woke me up with their loud voices and laughter. No carpeting in the hallway causes sound to be amplified.
10.0
Anonymous
Exceptional
06-19-2017
Definitely would recommend
Pros: Staff was very helpful, the room was way bigger than expected, everything was in great condition, the bed was very very comfortable, convenient hotel location!
Cons:
5.8
Anonymous
Okay
06-18-2017
Okay
Pros:
Cons: Cleanliness
10.0
Anonymous
Exceptional
06-16-2017
Great proximity to many attractions
Pros: Location location location
Cons: Air conditioning a little loud
10.0
Anonymous
Exceptional
06-06-2017
excellent hotel well worth the...
Pros: rooms are real big
Cons: na
9.6
Anonymous
Exceptional
06-02-2017
Great hotel - would definitely...
Pros: Perfect downtown Location, friendly & helpful staff, large & beautiful rooms
Cons: High parking fees
10.0
Anonymous
Exceptional
05-31-2017
Exceptional
Pros: All of the experience
Cons:
10.0
Anonymous
Exceptional
05-28-2017
Excellent stay!
Pros: Loved the continental breakfast. Rooms were large and beds were very comfortable. Great experience!
Cons: No complaints.
7.1
Anonymous
Good
05-26-2017
Generally comfortable
Pros: Room is generally comfortable
Cons: Toilet bowl stain not cleaned. Topping up of amenities are not consistent. Some time no cup at all.
10.0
Anonymous
Exceptional
05-26-2017
Great location in downtown Cleveland
Pros: Nice breakfast buffet. The location being right in the heart of downtown Cleveland gave easy access to the Rock n Roll Hall of Fame and other sites.
Cons: I didn't like having to use the valet parking. It limited our coming and going using our car.
10.0
Anonymous
Exceptional
05-20-2017
Excellent value and location
Pros: There is valet parking but there is a parking garage half a block away. The hotel used to be a bank; it is a cool building, the rooms were big, clean, and quiet.
Cons:
7.1
Anonymous
Good
05-15-2017
Convenient location
Pros:
Cons: Valet parking was horrible. Said they would have our car in 20 minutes and it was over an hour
10.0
Anonymous
Exceptional
05-14-2017
Great place too stay when...
Pros: Happy hour was fantastic. Location is awesome. Everything was great. Rooms were huge , very comfortable
Cons: Parking could of been
Ightly cheaper for guests
8.3
Anonymous
Very Good
05-13-2017
Classy hotel
Pros: Very classy hotel building which was remodeled from a bank building built in 1845. Very roomy and have high ceiling. 2 free drink coupons.
Cons: When I turned on the shower, rusty water came out for about 5 seconds and then it was cleared. Other than that I enjoyed the stay.
6.3
Anonymous
Pleasant
05-05-2017
Not even a out house...
Pros:
Cons: The bathroom was dirty and the toilet didn't work.the repair was going to take to long ( we got there at 7 p.m. they didn't come to look at it till 8 p.m. and then said it would take a while before someone could come and fix it) and they didn't have another room...
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