Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Housed in an 1895 bank and office building, this hotel features spacious guest rooms with unique features, like vintage hardwood floors and high ceilings, coupled with modern décor and amenities. Studio suites include a mini-fridge and microwave oven; a few have a jetted bathtub. Complimentary hot breakfast is served daily on the mezzanine level. The small game room features a pool table and a few arcade games. If you enter from Euclid Avenue through the vintage revolving door, you will be awed by the stunning rosette ceiling. The front desk is directly ahead. The mosaic tile and hardwood-floor hallways are gorgeous, but they also act as an echo chamber. So be mindful of your fellow guests and keep hallway conversations to a hush.
Smoke free premises. 141 units. 16 stories, interior corridors. Accessibility (Call).
This is the second time we stayed here. The location is perfect; right in downtown and within walking distance to all sports venues, the Rock and Roll Hall of Fame, Lake Erie and other downtown sites. The hotel is a former bank building and you can definitely feel that vibe. The rooms are HUGH with nice high ceilings and windows, hardwood floors and very, very clean. My only complaint is that the air conditioning was hard to control. One night the room was stuffy, the next time a little too cold. This is definitely our "go-to" place when travelling to Cleveland!
Pros: Location; room size; hotel appearance
Cons: Hard to regulate the air conditioning in the room
1.0
Verified AAA Guest
Very Poor
Couple
08-03-2016
It was in a convenient location. We valeted our car, so we were able to walk around to many retaurants and tourist sites. Everyone we spoke with was very pleasant and couldn't do enough for us. The room was huge and very comfortable. The bathroom was very clean.
Pros: Good location to a lot of sites within walking distance. Price for valet parking was reasonable for a large city.Front desk was most accommodating.
Cons:
6.7
Martha
Pleasant
solo traveller
10-17-2017
Enjoyable and would definitely do...
Pros: It was a beautiful and quiet room. Staff was wonderful. Parking made the stay somewhat inconsciente because it was valet, having to unload on a busy street. The valet attendants were helpful though. I didn’t realize my room rate would have been less because I was staying there to go to Cleveland Clinic. I didn’t know that when I booked with Booking .com
Cons: Unloading on the busy street was stressful, but the valet attendant was helpful.
10.0
Angie
Exceptional
family with young children
10-14-2017
Great time
Pros: Beautiful rooms, kind staff
Cons: Just wished there was a hotel pool
10.0
Latashia
Exceptional
young couple
10-14-2017
Exceptional
Pros:
Cons:
10.0
Marie
Exceptional
Traveling as Couple
10-13-2017
Pros: The rooms are nice and big with high ceilings. Their hospitality welcome apps & drinks are a nice touch & the breakfast was good.
Cons: no
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros: We were going to the Rock and Roll Hall of Fame and the location was perfect for that.
Cons: While we were there, two of the three elevators were not working. That made getting to and from our a little difficult and frustrating at times. However, it was not a situation that would keep us from staying there again.
10.0
Joan E
Exceptional
Group Traveler
10-13-2017
Pros: The location was perfect for downtown Cleveland activities.
Cons: No.
9.0
Alberto
Wonderful
Traveling as Couple
10-13-2017
Pros: Friendly staff. Huge rooms.
Cons: Nope, everything was great.
9.0
Noah
Wonderful
Group Traveler
10-13-2017
Pros: Location
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Teens
10-13-2017
Pros: We travel a lot and thought this was one of our best experiences. The hotel room was beautiful and the beds/pillows were very comfortable. The staff were very accommodating especially when we had a few minutes to drop off all our luggage.
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-13-2017
Pros: the size of the bldg. it's history. nice hardwood floors. breakfast was good.
Cons: no
9.0
Katera
Wonderful
Traveling as Couple
10-13-2017
Pros: Valet parking
Cons:
9.0
Daniel
Wonderful
Business Traveler
10-13-2017
Pros: The room was amazing. The design and layout was very cool. Free breakfast was very nice.
Cons: It is not a fitness room, it is a fitness closet.
9.0
Zachary
Wonderful
10-13-2017
Pros: Great staff...Nice Room...great Breakfast
Cons: They forgot my wake up call
9.0
Stephen
Wonderful
Traveling as Couple
10-13-2017
Pros: Great Hotel stay, 2nd time. The room was great, hospitality great. Highly Recommended to any one.
Cons: Was not told about validation for parking. It cost twice as much in the end. Very expensive parking if you do not get you parking stub validated.
Pros: Rooms were huge plenty of room to stretch out. Very moderately priced and right in the heart of downtown Cleveland easy walking distance to all venues, restaurants and other points of interest.
Cons: Nothing it was a 10 from valet parking all the way through to checkout. Very happy with this hotel.
8.0
Debra
Very Good
Traveling as Couple
10-13-2017
Pros: The room was huge .. Hardwood floors, very comfortable. Staff was very friendly, and car valet was very informative (outside contractor)
Cons: The free continental breakfast did not have a great selection. I would pay the little extra and have breakfast at the on site diner.
10.0
Bonnie
Exceptional
Family with Teens
10-13-2017
Pros: Great old building in an excellent location that is updated and very clean. Very friendly staff and good breakfast with a nice bonus of evening snacks and cocktails. I really enjoyed Cleveland itself as well. The city was very clean with tons to do!
Cons: No
7.0
Mark
Good
Group Traveler
10-13-2017
Pros: The building had great character. paying extra for parking was a pain.
Cons: parking
8.0
Roger
Very Good
Traveling as Couple
10-13-2017
Pros: Very nice sized room. Location is awesome. Was clean & comfortable
Cons: Parking was too expensive as is all Cleveland hotels.
9.0
Michael
Wonderful
Business Traveler
10-13-2017
Pros: Large room clean
Cons: Air conditioning is loud
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros: It is situated in a great location, within walking distance to the downtown area. Staff are friendly.
Cons: Fitness facilites are lacking somewhat. They could use a pool as well. The Ice machines are not on the floors they tell you they are.
10.0
Steve
Exceptional
Traveling as Couple
10-13-2017
Pros: Location,staff,cleanliness
Cons:
9.6
Kurt
Exceptional
young couple
10-13-2017
Cool old building, close to...
Pros: Very cool funky old building.
Cons: Valet parking is a little awkward, but it was OK.
3.3
Toni
Poor
review category group of friends
10-11-2017
Night.are
Pros: Looked dingy and dirty. No ventilation, not enough towels, not happy. Not a 4☆! Helped ruin my trip. Shoukda spent the extra hundred and stayed at the hikton as planned. Wont make that mistake again. I didnt even want to fet under the covers.
Cons: Dingy
10.0
Roy
Exceptional
family with young children
10-10-2017
Exceptional
Pros: The view, high ceilings, location and accessibility to ball park, bars, and restaurants.
Cons: The shower had a frosted window that was facing towards the room itself. Rather odd and there was no privacy during shower
7.1
Anonymous
Good
solo traveller
10-10-2017
Good
Pros: the building itself, big comfortable room
Cons: It seems at night it is not a good area to go around
breakfast could be better, more fresh food, less sweets
10.0
Kelly
Exceptional
young couple
10-08-2017
Will come again and again!
Pros: Very cool building (an old bank). Great location to the top sights.
Cons:
7.9
James
Good
young couple
10-07-2017
Good
Pros:
Cons:
8.3
Anonymous
Very Good
young couple
10-06-2017
Very good
Pros:
Cons:
10.0
Luann
Exceptional
family with young children
10-03-2017
Had a wonderful time and...
Pros: Perfect location for the venues we went to. Right down the street from some very good restaurants. Within walking distance to a lot of things. We wanted something close to the convention center and it was a perfect walk.
Cons: Actually I can't think of a thing we didn't like.
10.0
Michael
Exceptional
young couple
10-03-2017
The hotel is within walking...
Pros: Great view from our room. Good continental breakfast.
Cons: The smell of the lobby.
10.0
Margaret
Exceptional
young couple
10-01-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
10-01-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
09-30-2017
Exceptional
Pros:
Cons:
5.4
Brian
Fair
solo traveller
09-29-2017
Passable
Pros: breakfast was great bed was comfy and you could walk to most of the events.
Cons: there was a bad smell in the facility. the toilet paper was far away from the toilet!!!!!! plus I did not like that you couldn't park your own car.
10.0
Karen
Exceptional
young couple
09-28-2017
Wonderful
Pros: Convenience to restaurants and downtown
Cons: Parking fee
7.9
Mike_from_arizona
Good
young couple
09-23-2017
Good
Pros:
Cons:
10.0
Michelle
Exceptional
solo traveller
09-20-2017
Exceptional
Pros: The room was huge and the windows were huge with a great view of downtown.
Cons: Every time the air conditioning kicked on the room smelled of sewer.
9.2
James
Wonderful
young couple
09-19-2017
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
review category group of friends
09-19-2017
Exceptional
Pros:
Cons:
9.6
Sue
Exceptional
young couple
09-18-2017
Exceptional
Pros:
Cons:
7.5
Chris
Good
solo traveller
09-18-2017
Good
Pros:
Cons:
10.0
Debby
Exceptional
family with young children
09-16-2017
Exceptional
Pros: Only 2 blocks from Clevelands ballpark
Cons: $25 for parking and it takes a while to get your car when you call
10.0
Anonymous
Exceptional
young couple
09-15-2017
Exceptional
Pros:
Cons:
6.3
Tamara
Pleasant
family with young children
09-14-2017
Pleasant
Pros: Location is great
Cons: Breakfast was really bad. In the morning they really want you to check out fast and will constantly be at the door, starting 20 min before check out time.
Hotel is very noisy.
7.5
Robert
Good
young couple
09-14-2017
Good
Pros:
Cons:
6.7
Jane
Pleasant
young couple
09-13-2017
Pleasant
Pros:
Cons: A very busy weekend in Cleveland therefore the rates soared.
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