This historic building offers unique features, including the antique painted ceiling in the lobby as well as hardwood floors and high ceilings in the rooms. Stadiums and Playhouse Square are nearby.
Smoke free premises. 141 units. 16 stories, interior corridors. Accessibility (Call).
It was in a convenient location. We valeted our car, so we were able to walk around to many retaurants and tourist sites. Everyone we spoke with was very pleasant and couldn't do enough for us. The room was huge and very comfortable. The bathroom was very clean.
Pros: Good location to a lot of sites within walking distance. Price for valet parking was reasonable for a large city.Front desk was most accommodating.
Cons:
6.7
Michelle
Pleasant
family with young children
09-21-2016
Pros: Dayshift employees were all extremely pleasant. The room was a good size and clean. The location was very convenient to a lot of restaurants and shops. Neighborhood is very walkable.
Cons: Night employees are a little lacking. You are basically forced into valet parking because the local garages are a rip off. This means you have to wait 45 minutes for your car. The breakfast is downright awful, but the staff member stocking it was an absolute delight. The arcade is all of 5 games.
9.2
Tammy
Wonderful
mature couple
09-16-2016
Pros: We love the location, the valet parking!! Always friendly staff!!!
Cons:
10.0
Justin
Exceptional
mature couple
09-15-2016
Pros: Great location downtown!
Cons: Parking.
8.3
Ed
Very Good
mature couple
09-15-2016
Pros: The character of the building was amazing. Beautiful high ceilings. Comfortable bed. Less than a 10 minute walk to the ballpark.
Cons:
8.8
Raymond
Excellent
family with older children
09-06-2016
Pros: The staff were very helpful and courteous
Cons: Closing of the breakfast at 9.30 am on a weekday. As a leisure traveler 10 am was good enough to close breakfast
9.6
Nelson
Exceptional
review category group of friends
09-06-2016
Pros: Overall great experience
Cons: Parking was expensive I feel like it should be rolled in to price of room no self park option valet only
5.8
Lana
Okay
family with older children
09-05-2016
Pros: The location was excellent. Front desk workers are very nice and helpful. Free WiFi.
Cons: Everything in this hotel is huge, cold and very uncomfortable. It didn't feel like a cozy and enjoyable place. I think it's in a need of a good interior designer. Mattresses are old and too soft. Old towels. The housekeeper didn't clean the room. Breakfast was disgusting. Park your cars across the street in the parking lot for half the price.
5.4
Dabriel
Fair
solo traveller
09-05-2016
Pros: The comfort of the room
Cons: The breakfast, the false advertisement of jacuzzi bathtub, the lady at front desk
10.0
Charles
Exceptional
review category group of friends
08-30-2016
Pros: Great location friendly staff. Huge rooms.
Cons:
7.9
Julie
Good
mature couple
08-27-2016
Pros: The staff was friendly and helpful. The breakfast was good with enough choices. The hotel is within walking distance to restaurants and the Rock and Roll Hall of Fame.
Cons:
7.5
Jo
Good
mature couple
08-26-2016
Pros: Staff was consistently friendly and helpful. Room very large and comfortable. Breakfast decent but not great. Location perfect. Shower great.
Cons: Feels like they haven't quite finished the transformation from offices to hotel rooms. Some of the finer touches still needed but a good value for the money.
6.3
Gene
Pleasant
mature couple
08-24-2016
Pros:
Cons: Parking fees.
8.8
Thomas
Excellent
family with older children
08-23-2016
Pros: Location was convenient to Progressive Field. Staff friendly and helpful. Room was spacious and bed was comfortable.
Cons: Breakfast was a bit lame. Eggs were tasteless and not much in the way of fruit.
7.5
John
Good
family with older children
08-22-2016
Pros: great location / help full staff / large rooms
Cons: Mild street noise, no fridge or microwave in room
10.0
Kevin
Exceptional
08-17-2016
Pros: Nice rooms,wonderful staff,good breakfast
Cons: Bed was a little on the hard side
5.8
Joseph
Okay
family with older children
08-17-2016
Pros: Room was nice
Cons: I had no access to my car
10.0
Jennifer
Exceptional
family with older children
08-16-2016
Pros: Great water pressure in the shower!
Cons: The shower head is too low. They're nice for those under 5'8" but when your whole party is 6', everyone has to do a backbend to rinse their hair.
5.8
John
Okay
family with older children
08-15-2016
Pros: Valet and front desk personnel were excellent
Cons: When we arrived to out room, there was only 3 towels so I called for 2 more. Upon returning to room later, I found 2 floor towels, not bath towels. I called down and explained the mistake, they agreed to bring 2 bathtowels to our room, they never showed up. Also there several teenagers runnung up and down stairs making a lot of noise in our hallways as late as 3am in the morning.
7.9
Veronica
Good
family with older children
08-11-2016
Pros: Faster service, friendly staff and cleanliness of the rooms.
Cons: The noisy cooler,
10.0
Serin
Exceptional
family with older children
08-11-2016
Pros: Clean rooms. Great location.
Cons:
7.1
Ronald
Good
mature couple
08-11-2016
Pros: Comfortable bed. Older but clean
Cons: No microwave. Dark bathroom
9.2
Dean
Wonderful
family with older children
08-09-2016
Pros: Rooms were clean. Greeting staff friendly. Great location. LOVED the hardwood floors. Awesome late day complimentary happy hour.
Cons: Business area and steps leading up to game area not tidy. Breakfast seats stained. Breakfast could offer more variety. Little details could make this place a ten.
9.6
Donald
Exceptional
mature couple
08-08-2016
Pros: Location was perfect
Cons: Parking. Probably should have used valet parking.
5.4
David
Fair
review category group of friends
08-07-2016
Pros: Beds were extra comfy.
Cons: Was charged an extra $30 with out being told why other than there was an extra charge on the room.
9.2
Timothy
Wonderful
young couple
08-05-2016
Pros: Bed was comfy room was amazing
Cons: The bathroom on the breakfast floor had vomit or something all over the seat and floor and it looked like someone broke into our room at some point the frame was bent
6.7
Frederick
Pleasant
solo traveller
08-04-2016
Pros: Most staff were friendly and nice size room
Cons: Not enough seats and tables for breakfast. went down twice but couldn't get seat, had to take food up to room. no real lobby conducive for meetings. Bed mattress wasn't that great. I also had the privacy sign on door at 11:15 as I was getting ready to leave and despite that they walked in and told me check out was 11 am.
10.0
Heidi
Exceptional
family with older children
08-04-2016
Pros: Very pleased with our stay
Cons: N A
10.0
Alexandra
Exceptional
young couple
08-03-2016
Pros: I liked how spacious the room was
Cons: Everything was perfect
9.6
Katherine
Exceptional
family with older children
08-02-2016
Pros: The location was very covenient for the activities we wanted to do in Cleveland.
Cons:
10.0
Bonnie
Exceptional
Family with Teens
08-01-2016
Pros: Great old building in an excellent location that is updated and very clean. Very friendly staff and good breakfast with a nice bonus of evening snacks and cocktails. I really enjoyed Cleveland itself as well. The city was very clean with tons to do!
Cons: No
8.0
Debra
Very Good
Traveling as Couple
07-29-2016
Pros: The room was huge .. Hardwood floors, very comfortable. Staff was very friendly, and car valet was very informative (outside contractor)
Cons: The free continental breakfast did not have a great selection. I would pay the little extra and have breakfast at the on site diner.
10.0
Deborah
Exceptional
family with older children
07-29-2016
Pros: The front-desk staff (especially Autumn) were enormously helpful, from restaurant recommendations to last-minute faxes to retrieving forgotten bags from the trunk of our car.
Cons: need more fruit
10.0
David
Exceptional
mature couple
07-27-2016
Pros: Staff was helpful and very friendly. Love the location of the hotel, close to great restaurants and bars.
Cons: No complaints
6.3
Jason
Pleasant
review category group of friends
07-26-2016
Pros: The beds were nice.
Cons: The room finish was very bad. In the bathroom there are missing trim pieces. Ready for a renovation. We will go down the road the next time we are in town.
8.3
Samantha
Very Good
young couple
07-22-2016
Pros: Room great size, bed so comfy, location was perfect!
Cons: Breakfast was okay but not terrible
10.0
Michael
Exceptional
mature couple
07-20-2016
Pros: Loved the location, everything was clean, enjoyed the common area.
Cons: Vending machines could include some snacks.
10.0
Bette
Exceptional
mature couple
07-18-2016
Pros: On 15th floor with a beautiful view of the lake, we had a very large room with hard wood floors (very classy). Bed and linens were above average.
Cons: Would have liked a microwave and mini refrigerator but they were not included in our "standard" room. Everything else was great.
9.6
Brandon
Exceptional
family with young children
07-18-2016
Pros: We stayed for a baseball game, walking distance to everything and bonuses being in the middle of the Cavs Championship parade. Outstanding Cleveland experience.
Cons: The parade prevented some staff from making it to work, but the remaining staff and management handled it like champs.
8.8
Gino
Excellent
mature couple
07-17-2016
Pros: Everyone was helpful an nice
Cons: The door close too hard an could wake up other people
10.0
Henry
Exceptional
review category group of friends
07-15-2016
Pros:
Cons: Housekeeping did not clean bathroom and replenish towels.
9.2
Joshua
Wonderful
family with older children
07-13-2016
Pros: breakfast bar was good
Cons: bed mattress were to soft
9.2
Richardrobinson
Wonderful
family with older children
07-13-2016
Pros: The personal were very helpful! They were professional! They made you feel at home! They made sure our stay was great!
Cons: The place could use a pool and hot tub! The levels of noise could have been a little quiet!
9.6
Thomas
Exceptional
family with older children
07-10-2016
Pros: Clean and great location
Cons: Booked a double queen with sleeper sofa. No sleeper sofa. Gave us a roll away bed
9.6
John
Exceptional
mature couple
07-10-2016
Pros: Excellent location and spacious room restored bank building
Cons:
10.0
Mari
Exceptional
mature couple
07-07-2016
Pros: Loved the room size! Very comfortable bed too!
Cons: The central air system was very loud when it ran, but the room was so nice, it could be overlooked.
8.3
Robert
Very Good
mature couple
07-06-2016
Pros: Really like the had wood floors and the historical building. Location was perfect to walk to Cav's game and bars and breakfast was very good.
Cons: Bed was a bit uncomfortable but overall the place was nice.
10.0
Erica
Exceptional
family with older children
07-05-2016
Pros: Perfect location only a few blocks to House of Blues where we attended a concert.
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