Built in 1890, this hotel's four-story atrium is a Victorian marvel of architecture, with scrolling iron railings, mosaic tile floors and a massive glass ceiling. The hotel occupies the top three floors of the Arcade and the two attached 10-story towers. Guest rooms are thoroughly modern and stylish, although they retain a few vintage details, like mail slots in the doors of rooms overlooking the atrium.
Smoke free premises. 293 units. 9 stories, interior corridors. Accessibility (Call).
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 941 guests
Showing reviews 1 - 5 of 50
10.0
Nick
Exceptional
young couple
04-17-2018
Great experience
Pros: Great facility and room
Cons: Nothing
10.0
Anne
Exceptional
family with young children
04-17-2018
Exceptional
Pros:
Cons:
7.1
Marie
Good
young couple
04-16-2018
Good
Pros: Bed was comfortable
Cons: Had issues with the hot water in the shower
9.6
Mandy
Exceptional
young couple
04-15-2018
Relaxing
Pros: Location
Cons: Booked thru 3rd party and price was higher than expected. First room was small but got switched to a bigger room.
7.1
Gianni
Good
young couple
04-15-2018
Basic
Pros: Great location and shower.
Cons: Overly price. Basic room, no breakfast
10.0
Shahad
Exceptional
young couple
04-14-2018
Exceptional
Pros:
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: The location was great. We were late coming to the room after a concert and food was available at the restaraunt at 11pm.
Cons: The carpet in the room was not of good quality. Restaraunt was expensive. I would give the hotel a 3 or 3.5 star and not 4.
9.0
Linda
Wonderful
Business Traveler
04-13-2018
Pros: It was walking distance to the conference I was attending.
Cons: When I heard there were shops there I thought they would be open. At night there were beggars in the lobby entrance. It's not my concern that they were there it's that they were asking for money.
10.0
Jack
Exceptional
Traveling as Couple
04-13-2018
Pros: Great location. Great looking hotel. Clean and comfortable room.
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: The interior architecture was cool.
Cons: The pillows and bed were uncomfortable.
9.0
Ryan
Wonderful
04-13-2018
Pros:
Cons: I didn't like the fact the they didn't have a fridge. Other than tht everything was good.
7.0
Bobby
Good
Business Traveler
04-13-2018
Pros: Location, staff and cleanliness of room.
Cons: Business Center is inadequate.
7.0
Robert
Good
Solo Traveler
04-13-2018
Pros: It was very clean and the staff was amazing
Cons: There are homeless people begging for money inside the hotel. There is no parking whatsoever. You have to use public parking garages which was NOT mentioned.
10.0
Verified Hotel Guest
Exceptional
Group Traveler
04-13-2018
Pros: The character of the building was outstanding . Love the architecture
Cons:
8.0
Verified Hotel Guest
Very Good
04-13-2018
Pros: Close to everything
Cons: Not enough amenities for the price
10.0
Joan
Exceptional
Business Traveler
04-13-2018
Pros: Staff made me feel comfortable. I had a lot of boxes, the bellman went above and beyond expectations. I arrived late on one of the nights of my stay and was approached by a man as I walked to the entrance. I looked up-there was a security officer.
Cons:
10.0
Sarah
Exceptional
Group Traveler
04-13-2018
Pros: Fantastic location and beautiful building
Cons:
10.0
Audrey
Exceptional
04-13-2018
Pros: Location
Cons:
10.0
Christopher
Exceptional
Group Traveler
04-13-2018
Pros: The location is excellent.
Cons: No
8.0
Ralph
Very Good
Business Traveler
04-13-2018
Pros: The location was great. The Hyatt is right is the middle of all of the Cleveland action.
Cons: The furnishings of the hotel were very dated. There was also a small, but not substantial vagrant problem. This hotel should be a 3 star and not a 3.5 star hotel.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: The location was awesome. To see the arcade was being kept up was great so many great old buildings fall into disrepair. It was nice to see that Haytt was taking spaces for the exercise rooms to fill vacancies.
Cons:
10.0
Travis
Exceptional
Business Traveler
04-13-2018
Pros: Room was very nice. Staff was excellent. Hotel was secure in a great location. Will definitely stay again.
Cons:
8.0
Verified Hotel Guest
Very Good
Solo Traveler
04-13-2018
Pros: Updated Room
Cons: Room was small
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
04-13-2018
Pros: Convenient walk to the venue that we were attending. Plenty of night life and entertainment in walking distance. Room had a nice view of the city which overlooked the ball park and basketball arena. The room had very nice high ceilings.
Cons: The initial walk into the room had a old musty smell that eventually disappears after a few minutes in the room. Visible cob webs hanging in the corner of the high ceilings. Chair looked a little dated and run down.
8.0
Kelly
Very Good
Solo Traveler
04-13-2018
Pros: I love old architecture. Great character in this building
Cons: a little difficult to find the front desk, but no real issues
8.0
Nicholas
Very Good
Family with Young Children
04-13-2018
Pros: The building itself is amazing and the location right downtown couldn't be more convenient.
Cons: Room we had was a little small but still a nice room
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
04-13-2018
Pros: The location and staff at the main desk were phenomenal. They provided choices and options regarding check-in.
Cons: The room seemed outdated. When we attempted to call the number for the 24/7 Room Service no one picked up. When we finally reached someone by calling the main desk/operator, the length of time it took to get a cold salad was rather long (close to an hour)
5.0
Collins
Fair
Business Traveler
04-13-2018
Pros: Location
Cons: Room decor
9.0
Kimberly
Wonderful
Traveling as Couple
04-13-2018
Pros: The location! The historical facility was very unique, the atmosphere was warm and inviting.
Cons: It was a bit confusing finding the lobby and our room. When we entered our room the TV was on and a dirty sock was on the floor! No tip for that housekeeper.
2.0
Michael
Poor
Traveling as Couple
04-13-2018
Pros: The location was in the middle of everything
Cons: The staff was nice, built the internet didn't work, there were cracks in the walls, very dirty inside the rooms. The lobby was very deceptive. After you left the lobby, the rest of the hotel was junky. Worst Hyatt experience of my life. Beds very bad
5.0
Ken
Fair
Traveling as Couple
04-13-2018
Pros: Right in downtown Cleveland
Cons: It was outdated and smelled musty.
10.0
Michael
Exceptional
Family with Teens
04-13-2018
Pros: Clean, friendly, close to food and entertainment. Staff is friendly.
Cons: I have no complaints.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: location
Cons:
10.0
Verified Hotel Guest
Exceptional
04-13-2018
Pros: It was neat to stay inside the old business arcade. The floor has a few creaks as you walk, and the room could use a refreshing, but all was clean and very comfortable. Not bad for a building built over 120 years ago.
Cons:
9.0
Steven
Wonderful
Family with Teens
04-13-2018
Pros: Very reasonable price and a good value. The room was spacious and comfortable.
Cons: The neighborhood was not great at night. The desk clerk sent us to an alternate garage to save money on parking, and we were actually approached by a unsavory character, which scared us.
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros:
Cons: The overnite parking was expensive, an extra $35 expense.
8.0
Peter
Very Good
Group Traveler
04-13-2018
Pros: Location
Cons: No pool or hot tub
10.0
Amy
Exceptional
Traveling as Couple
04-13-2018
Pros: The location is wonderful and the staff are so nice!
Cons: I wish there were more showers in hotels since I hate tubs! But really everything about this hotel was very nice!
9.0
Amy
Wonderful
Traveling as Couple
04-13-2018
Pros: The location is wonderful and the staff are great!
Cons: Valet parking is expensive, but it is everywhere in downtown Cleveland.
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros: location was very good. Nearby parking garage was ok.
Cons: No air conditioning, came on an hour after arriving. No compensation offered for discomfort. 2 bottles of water in fridge-read small print, $4 each! Free internet was so slow, couldn't use PC. Not a 4 star experience. Expensive parking $25/nite.
9.0
Tricia
Wonderful
Group Traveler
04-13-2018
Pros: Location was great. Staff was very friendly. Valet was quick and easy.
Cons: Nope
10.0
Verified Hotel Guest
Exceptional
Family with Teens
04-13-2018
Pros: The best part of this hotel is its location. It is close to downtown Cleveland and major sports arenas. But the true star is the the Arcade building -- built in the 1890s, it is a spectacular structure with an old-world feel.
Cons: Breakfast service at the restaurant was rather slow. Other than that, no dislikes.
7.0
Verified Hotel Guest
Good
Family with Teens
04-13-2018
Pros: I loved the setting and all the parking lot and valet staff. The rooms are so unique. Very cool setting.
Cons: The room I booked was a room with two doubles. When I arrived, they said it would be $15 extra to get two doubles and that I had chosen a king bed. The parking and luggage workers were great, but the clerk at the desk was very aloof and a bit snooty.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Great location. Did not drive anywhere after we checked-in. About a 20 minute walk to the R&R HOF and a 15 minute walk to Progressive Field. East 4th Street (a street closed to vehicular traffic lined with restaurants/bars)is literally across the street.
Cons:
10.0
Martin
Exceptional
Solo Traveler
04-13-2018
Pros: This wasn't my first time here and the staff are always very helpful.
Cons: No
10.0
Verified Hotel Guest
Exceptional
Group Traveler
04-13-2018
Pros: The architecture is beautiful and the staff was exceptionally friendly.
Cons: The Arcade didn't seem to be bustling with shops. Kind of felt underutilized.
7.0
Munahi
Good
Traveling as Couple
04-13-2018
Pros: Location
Cons: No parking, we have to pay $30
4.0
Verified Hotel Guest
Disappointing
Group Traveler
04-13-2018
Pros: The location was convenient downtown, especially for the Rock and Roll Hall of Fame, which was the primary purpose for the trip. The staff was very friendly and helpful.
Cons: The room was not cleaned adequately during the trip. No new glasses were brought or washed, new coffee filters and cups had to be asked for to be replaced 3 days out of 5. The room was dusty, toilet and bathtub not cleaned, and floor of bathroom not clean
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: 1. Great location. 2. Felt newly renovated. 3. Inside beautiful historic Arcade building 4. Warm staff.
Cons: 1. Parking $30/night- remember this is Cleveland
10.0
Anna
Exceptional
Traveling as Couple
04-13-2018
Pros: The locations is amazing, the hotel feels very clean, and the staff is wonderful!
Cons: I don't think so! Maybe that you had to pay for the coffee that they have setting out in the lobby... but that's about it!
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