Built in 1890, this hotel's four-story atrium is a Victorian marvel of architecture, with scrolling iron railings, mosaic tile floors and a massive glass ceiling. The hotel occupies the top three floors of the Arcade and the two attached 10-story towers. Guest rooms are thoroughly modern and stylish, although they retain a few vintage details, like mail slots in the doors of rooms overlooking the atrium.
Smoke free premises. 293 units. 9 stories, interior corridors. Accessibility (Call).
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 535 guests
Showing reviews 1 - 5 of 50
10.0
Heidi
Exceptional
Traveling as Couple
10-20-2017
Pros: The hotel was absolutely beautiful, especially being decorated for Christmas. The room was very spacious, clean and modern. We would definitely stay there again.
Cons: The only minor complaint was the inconvenience of having to use the card in the elevator, our card did not always work.
Pros: It was close to where we were going. It was very clean. Mattress was nice.
Cons: Parking was very expensive. The normal price for this hotel was $--- per night definitely not worth it. It was probably worth the $--- we paid.
7.0
Jennifer
Good
Traveling as Couple
10-20-2017
Pros: Updated room when they could not find our reservation.
Cons: It was not necessarily the hotel, but they did not have record of our reservation when we arrived. They did honor the price and room, but it was very concerning not to have our reservation in their system. We were very lucky that the hotel was not booked.
10.0
Shaun
Exceptional
Group Traveler
10-20-2017
Pros: The location is perfect for entertainment and Cavs games. Plus, the hotel has a unique character and is always clean.
Cons: Our room was right next to East 4th Street and the noise was a little distracting overnight. However, we requested this particular location of the room.
10.0
Michael
Exceptional
10-20-2017
Pros: The entire staff is fabulous and they treat you like family. We stay at this hotel at least 3 times a year when we travel into Cleveland to visit our family in the area.
Cons:
8.0
William
Very Good
Family with Young Children
10-20-2017
Pros: Classic hotel in a good area. Walk to RRHOF, Theater district, Room 809, beautiful front view, could see Lake erie from the window. Rms were basic and comfortable. Bath was clean and mold free. Hotel is beautiful inside, the atrium brings you back
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: The hotel was so beautiful. The location was perfect to walk to local bars, restaurants, and the casino.
Cons: There were many locals outside the hotel that would beg for money. One of them actually yanked open a locked door to come into the lobby, and approached us asking for money.
7.0
Kristi
Good
Traveling as Couple
10-20-2017
Pros: Room was spacious
Cons: Two hallway lights were out
6.0
Verified Hotel Guest
Pleasant
Solo Traveler
10-20-2017
Pros: The location is fabulous, nestled right next to tons of stuff to do. The room was spotless.
Cons: For the star rating, the hotel is decidedly lacking in amenities. It was more of a ** chain hotel than a luxury hotel, and the room was very small, like New York small.
4.0
Erika
Disappointing
Solo Traveler
10-20-2017
Pros:
Cons: The hotel is in a gorgeous historic location in downtown that goes to sleep at night, food choices are limited to fast food / junk and the hotel restaurant/coffee, etc have bad hours. its like the entire place is asleep - staff is limited and no charm
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-20-2017
Pros: location
Cons: showed it's age
10.0
Stephen
Exceptional
Traveling as Couple
10-20-2017
Pros: this hotel always exceeds our expectations great location for what we want to do and YES we do alot
Cons:
4.0
Brian
Disappointing
Traveling as Couple
10-20-2017
Pros: The location and distance to First Energy Stadium because we were there for a Browns Game.
Cons: The room was not the same room we had booked for that's why I'm rating it a 0. Was not worth the price we payed for.
9.0
Verified Hotel Guest
Wonderful
Business Traveler
10-20-2017
Pros: The restaurants were great. Room was nice
Cons: A bit loud in the evening but not too bad.
5.0
Stephanie
Fair
Traveling as Couple
10-20-2017
Pros:
Cons: Honestly, the hotel was great....the valet parking was the problem....a valet stole money I had in my center console and I am still trying to get some sort of satisfaction from the hotel management...two calls in and no return reply as I write this ....
8.0
Verified Hotel Guest
Very Good
10-20-2017
Pros: The up to date modern fixures, hip and happening
Cons:
9.0
John Adams
Wonderful
Traveling as Couple
10-20-2017
Pros: I love staying here! Right in the heart of CLE.
Cons:
8.0
Verified Hotel Guest
Very Good
Group Traveler
10-20-2017
Pros: The room was very comfortable. Overall the experience was more than satisfactory
Cons: They have no accommodating parking convenient during your stay. No microwave which could have helped and the rooms are a bit small for the amount of money they charge.
9.0
Amanda
Wonderful
10-20-2017
Pros: The character of the rooms and the layout (overlooking the Arcade).
Cons: The keycard system seems outdated.
8.0
Joseph
Very Good
Traveling as Couple
10-20-2017
Pros: Unique charm
Cons: Not a lot going on the weekend so nothing was open nearby. The valet/check-in/elevator routine was a little annoying.
7.0
Ken
Good
Business Traveler
10-20-2017
Pros: It was such a beautiful architecture, the glass skylight was breath taking, beautiful piece of architecture, fits with the surrounding downtown area, the room is large, but need decorations to give warmer cozy feeling,carpet can use steaming to give fresh
Cons: I hope that the remaining floors above retail to be utilized for rooms instead of offices, that would be nice.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: Location and atmosphere
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: It's location, and the beautiful ornate charm.
Cons: No
7.0
Cortezya
Good
10-20-2017
Pros: Close to where we were going
Cons: Took forever for them to deliver requests. No remote. Tv was fuzzy. Very far from check in. Dirty rag in room behind tv
4.0
Verified Hotel Guest
Disappointing
Solo Traveler
10-20-2017
Pros: Older hotel - it had character
Cons: Security - they need to do a better job of securing the premises
5.0
Verified Hotel Guest
Fair
Group Traveler
10-20-2017
Pros: Nice building
Cons: Rooms were seperated, half of our party was on opposite side of hotel with no access to them without going downstairs to lobby, walking length of building and going up different elevator.
9.0
Verified Hotel Guest
Wonderful
Group Traveler
10-20-2017
Pros: Location
Cons:
10.0
Verified Hotel Guest
Exceptional
10-20-2017
Pros: Very c entrally located in banking center of Cleveland. 5 minute walk the baseball and basketball stadiums and 15 minutes to Rock and Roll HOF.
Cons: I was billed for 1 day of parking but stayed 3 nights which had to be corrected by the concierge.
10.0
Patricia
Exceptional
Traveling as Couple
10-20-2017
Pros: The Place is beautiful and well maintained. The staff could not have been nice. They were all very polite but friendly (and funny) and seemed to truly want to assist in any way to make our stay great. Very dog friendly, too.
Cons: Breakfast options on Sunday seemed quite limited unless you wanted to eat in the hotel cafe (again)
6.0
Barbara
Pleasant
Family with Teens
10-20-2017
Pros: The Hyatt is centrally located. It's a quick walk to some good restaurants and nightlife.
Cons: The bar was dismal. Beer selection was bottled in a area with great microbreweries. Parking was too expensive, I payed about the same in NYC. If I were to visit Cleveland again I'd stay somewhere close to town with free parking and breakfast.
10.0
Verified Hotel Guest
Exceptional
Group Traveler
10-20-2017
Pros: The staff were excellent and appeared truly interested in our welfare. The beauty of the hotel itself is unique, a trip through the most worthy details of yesteryear, and an upkeep and transformation that only our modern world can bring. I will returning.
Cons:
10.0
Pen
Exceptional
Family with Teens
10-20-2017
Pros: The staff was INCREDIBLE!! INCREDIBLE!! INCREDIBLE!! From the valet staff and the front desk team to the room service staff. They made our stay at the Arcade an AMAZING experience.
Cons: No!
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-20-2017
Pros: Beautiful lobby.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: Great location! Front desk experience great! Hotel employee was very helpful. Someone was always cleaning something during our stay.
Cons: Tub in red room could have used a better cleaning but otherwise awesome.
10.0
Jacqueline
Exceptional
Family with Young Children
10-20-2017
Pros: The location was great. Walking distance to night life and restaurants. Very friendly staff... the front desk was exceptional. Wonderful customer service.
Cons: The parking was $30 for valet.
7.0
Michael
Good
Traveling as Couple
10-20-2017
Pros: Excellent downtown spot
Cons: Beds were "so so"
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-20-2017
Pros: The location was great. We were late coming to the room after a concert and food was available at the restaraunt at 11pm.
Cons: The carpet in the room was not of good quality. Restaraunt was expensive. I would give the hotel a 3 or 3.5 star and not 4.
10.0
Jack
Exceptional
Traveling as Couple
10-20-2017
Pros: Great location. Great looking hotel. Clean and comfortable room.
Cons:
7.0
Bobby
Good
Business Traveler
10-20-2017
Pros: Location, staff and cleanliness of room.
Cons: Business Center is inadequate.
9.0
Barbara
Wonderful
Family with Young Children
10-20-2017
Pros: It had a lot of character.
Cons: Wish it had a pool.
7.0
Verified Hotel Guest
Good
Group Traveler
10-20-2017
Pros: The location was great, beds were comfortable, staff was nice.
Cons: The hotel lobby is beautiful. Rooms are outdated. The noise level was insane at night. Didnt get to sleep until 3am.
7.0
Robert
Good
Solo Traveler
10-20-2017
Pros: It was very clean and the staff was amazing
Cons: There are homeless people begging for money inside the hotel. There is no parking whatsoever. You have to use public parking garages which was NOT mentioned.
10.0
Verified Hotel Guest
Exceptional
Group Traveler
10-20-2017
Pros: The character of the building was outstanding . Love the architecture
Cons:
10.0
Joan
Exceptional
Business Traveler
10-20-2017
Pros: Staff made me feel comfortable. I had a lot of boxes, the bellman went above and beyond expectations. I arrived late on one of the nights of my stay and was approached by a man as I walked to the entrance. I looked up-there was a security officer.
Cons:
10.0
April
Exceptional
Senior Traveler
10-20-2017
Pros: Beautiful and spectacular accommodations!
Cons: nothing!
10.0
Sarah
Exceptional
Group Traveler
10-20-2017
Pros: Fantastic location and beautiful building
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-20-2017
Pros: location
Cons:
9.0
John
Wonderful
Family with Young Children
10-20-2017
Pros: The late shift manager was so awesome, we arrived after midnight and she got us checked in and made us feel so welcome!! Those are the kind of people that make hotels great!!!!
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