Built in 1890, this hotel's four-story atrium is a Victorian marvel of architecture, with scrolling iron railings, mosaic tile floors and a massive glass ceiling. The hotel occupies the top three floors of the Arcade and the two attached 10-story towers. Guest rooms are thoroughly modern and stylish, although they retain a few vintage details, like mail slots in the doors of rooms overlooking the atrium.
Smoke free premises. 293 units. 9 stories, interior corridors. Accessibility (Call).
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 535 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
08-11-2017
Pros: Historically unique
Cons: Lack of microwave
6.0
Anonymous
Pleasant
08-11-2017
Pros: The location is great. The new rooms are well decorated and spacious.
Cons: Both couples in our party received rooms w 2 doubles which was disappointing as we were not asked. We did not complain as we were only staying 1 night but it would be nice to ask particularly a couole does not want to sleep in separate beds or in 1 tiny
8.0
Anonymous
Very Good
08-11-2017
Pros: The hotel is centrally located in the downtown area.
Cons: The beds were too high off the floor.
6.0
Anonymous
Pleasant
08-11-2017
Pros: It was very convenient to Downtown Cleveland
Cons: The rooms were very outdated, and while it's in a beautiful setting it certainly did not warrant a 4 star rating.
7.0
Anonymous
Good
08-11-2017
Pros: It was close to where we were going. It was very clean. Mattress was nice.
Cons: Parking was very expensive. The normal price for this hotel was $--- per night definitely not worth it. It was probably worth the $--- we paid.
7.0
Anonymous
Good
08-11-2017
Pros: Conveniently located for Downtown dining
Cons: Fairly expensive, but I was paying for the convenience
7.0
Anonymous
Good
08-11-2017
Pros: Updated room when they could not find our reservation.
Cons: It was not necessarily the hotel, but they did not have record of our reservation when we arrived. They did honor the price and room, but it was very concerning not to have our reservation in their system. We were very lucky that the hotel was not booked.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The beautiful holiday decorations
Cons: The price for parking
7.0
Anonymous
Good
08-11-2017
Pros: Room was spacious
Cons: Two hallway lights were out
4.0
Anonymous
Disappointing
08-11-2017
Pros:
Cons: The hotel is in a gorgeous historic location in downtown that goes to sleep at night, food choices are limited to fast food / junk and the hotel restaurant/coffee, etc have bad hours. its like the entire place is asleep - staff is limited and no charm
8.0
Anonymous
Very Good
08-11-2017
Pros: location
Cons: showed it's age
10.0
Anonymous
Exceptional
08-11-2017
Pros: this hotel always exceeds our expectations great location for what we want to do and YES we do alot
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: The inside of the old original hotel was unique and rich with antique appeal.
Cons: No parking and spa services closed on weekends. And the elevators need updating.
4.0
Anonymous
Disappointing
08-11-2017
Pros: The location and distance to First Energy Stadium because we were there for a Browns Game.
Cons: The room was not the same room we had booked for that's why I'm rating it a 0. Was not worth the price we payed for.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The restaurants were great. Room was nice
Cons: A bit loud in the evening but not too bad.
1.0
Anonymous
Very Poor
08-11-2017
Pros:
Cons: Charging $30 per day for parking Poor heating system Brown water in the sink and shower
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: Honestly, the hotel was great....the valet parking was the problem....a valet stole money I had in my center console and I am still trying to get some sort of satisfaction from the hotel management...two calls in and no return reply as I write this ....
10.0
Anonymous
Exceptional
08-11-2017
Pros: The authenticity of the hotel
Cons: Limited room selection, was forced to upgrade in order to have a king bed.
8.0
Anonymous
Very Good
08-11-2017
Pros: The up to date modern fixures, hip and happening
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: I have visited many hotels throughout the Unites States and would not rate my stay at Clecelands Hyatt as 4 stars. The room was no better than a Days Inn. Location and lobby shouldn't be the deciding factors when determining the overall star rating.
Cons: The bed was not very comfortable, the coffee pot was tucked away under the nightstand, it was not updated to where I would expect a 4 star hotel to be.
9.0
Anonymous
Wonderful
08-11-2017
Pros: I love staying here! Right in the heart of CLE.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: It was beauritful in design and the location was great
Cons: The room was drafty and Cleveland in February does not like drafty.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The character of the rooms and the layout (overlooking the Arcade).
Cons: The keycard system seems outdated.
8.0
Anonymous
Very Good
08-11-2017
Pros: Unique charm
Cons: Not a lot going on the weekend so nothing was open nearby. The valet/check-in/elevator routine was a little annoying.
7.0
Anonymous
Good
08-11-2017
Pros: It was such a beautiful architecture, the glass skylight was breath taking, beautiful piece of architecture, fits with the surrounding downtown area, the room is large, but need decorations to give warmer cozy feeling,carpet can use steaming to give fresh
Cons: I hope that the remaining floors above retail to be utilized for rooms instead of offices, that would be nice.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and atmosphere
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: It's location, and the beautiful ornate charm.
Cons: No
7.0
Anonymous
Good
08-11-2017
Pros: Close to where we were going
Cons: Took forever for them to deliver requests. No remote. Tv was fuzzy. Very far from check in. Dirty rag in room behind tv
4.0
Anonymous
Disappointing
08-11-2017
Pros: Older hotel - it had character
Cons: Security - they need to do a better job of securing the premises
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: The lobby was well lit and expansive.
Cons: $3.60 for a small cup of decaf coffee from the 1890 restaurant. No recycling anywhere. No card to ask housekeeping to not change sheets/towels. This is the norm at few hotels to save energy/costs.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location is excellent, food and staff are very good.
Cons: room is small, carpet is dirty.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very c entrally located in banking center of Cleveland. 5 minute walk the baseball and basketball stadiums and 15 minutes to Rock and Roll HOF.
Cons: I was billed for 1 day of parking but stayed 3 nights which had to be corrected by the concierge.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The Place is beautiful and well maintained. The staff could not have been nice. They were all very polite but friendly (and funny) and seemed to truly want to assist in any way to make our stay great. Very dog friendly, too.
Cons: Breakfast options on Sunday seemed quite limited unless you wanted to eat in the hotel cafe (again)
6.0
Anonymous
Pleasant
08-11-2017
Pros: The Hyatt is centrally located. It's a quick walk to some good restaurants and nightlife.
Cons: The bar was dismal. Beer selection was bottled in a area with great microbreweries. Parking was too expensive, I payed about the same in NYC. If I were to visit Cleveland again I'd stay somewhere close to town with free parking and breakfast.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Beautiful lobby.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons: Nothing! Perfect!
7.0
Anonymous
Good
08-11-2017
Pros: Great location for sports events
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very cool and unique hotel inside a historic mall. Plus it is in a great location on Euclid Ave.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: It was walking distance to the conference I was attending.
Cons: When I heard there were shops there I thought they would be open. At night there were beggars in the lobby entrance. It's not my concern that they were there it's that they were asking for money.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The interior architecture was cool.
Cons: The pillows and bed were uncomfortable.
9.0
Anonymous
Wonderful
08-11-2017
Pros:
Cons: I didn't like the fact the they didn't have a fridge. Other than tht everything was good.
7.0
Anonymous
Good
08-11-2017
Pros: The location was great, beds were comfortable, staff was nice.
Cons: The hotel lobby is beautiful. Rooms are outdated. The noise level was insane at night. Didnt get to sleep until 3am.
7.0
Anonymous
Good
08-11-2017
Pros: It was very clean and the staff was amazing
Cons: There are homeless people begging for money inside the hotel. There is no parking whatsoever. You have to use public parking garages which was NOT mentioned.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very clean, modern room. Great staff and getting the breakfast included in the stay is so worth it! Love the location. I was in town for a hearing at the Fed. building but went early. Lots of fun things to do in walking distance. Highly recommended!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location & Price.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: location
Cons:
3.0
Anonymous
Poor
08-11-2017
Pros: Location
Cons: I was not aware, for the price, that there was no fridge in the room. The room was extremely dusty, the carpet was ripped and stained. Thankfully we were only staying one night and the bed/bathroom (at least most of the bathroom) were clean.
4.0
Anonymous
Disappointing
08-11-2017
Pros: The location was good, the arcade was pretty.
Cons: For an expensive hotel the bedroom was rundown and smelled like cigarette smoke. Was not impressed.
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