A glass-and-iron, four-story atrium dating from 1890 is the highlight of this service-oriented hotel near the sports arenas and convention center. Rooms offer an ambience of understated elegance.
Smoke free premises. 293 units. 9 stories, interior corridors. Accessibility (Call).
Pros: The location was good. Quite central and lots of restaurants around within walking distance. (Most) of the staff were very nice and friendly. Angel - from the front desk was exceptionally helpful and friendly despite the hotel being very busy with wedding guests that weekend. I was very happy to deal with her at checkout as appose to the staff member that checked me in which seemed grumpy and annoyed and full of attitude for no apparent reason.Parking tip: the hotel has valet but there is a parking structure just a few feet before the hotel and costs half of what the hotel charges for valet.
Cons: The grumpy check-in staff member. Also, the hotel is quite dated. Could really benefit from a remodeling.
10.0
Lisa
Exceptional
mature couple
09-17-2016
Pros: The room was immaculate and very spacious.
Cons: We loved everything about our stay.
7.9
Roland
Good
young couple
09-08-2016
Pros: Workout room equipment
Security electronic card for total access
Arcade setup below was beautiful when lite up at night.
Cons: Room was small for the money we expected more space
Oh! The arcade shops where not open
10.0
Jill
Exceptional
review category group of friends
09-06-2016
Pros: Plenty of room and great location
Cons: Would have liked a refrigerator in the room
8.3
Cindy
Very Good
young couple
08-30-2016
Pros: The hotel was located near shops, restaurants and points of interest.
Cons: Even though the hotel was pet friendly, Cleveland is not.
4.0
Brittany
Disappointing
Traveling as Couple
08-23-2016
Pros: The location was good, the arcade was pretty.
Cons: For an expensive hotel the bedroom was rundown and smelled like cigarette smoke. Was not impressed.
7.5
Katherine
Good
young couple
08-23-2016
Pros: Location and view was beautiful
Cons: Room was small
10.0
Rj
Exceptional
family with older children
08-23-2016
Pros: Very comfortable bed and room. Great stay !
Cons:
5.4
James
Fair
mature couple
08-23-2016
Pros: Location and architecture was beautiful. Staff were Ok and generally friendly
Cons: We found the room was very tired. Carpet was dirty and big stains. Major crack in the ceiling. Maid made up bed with new sheet that had a red stain. Had to change keys twice
9.6
Daniel
Exceptional
review category group of friends
08-23-2016
Pros: Comfy Beds. Spacious Room. The best location!
Cons: Valet parking rates weren't posted clearly. And that rate is quite expensive.
8.3
Morag
Very Good
mature couple
08-23-2016
Pros: big room, fantastic location
Cons: need a fridge
10.0
Lesley
Exceptional
mature couple
08-23-2016
Pros:
Cons: Noise control - not much sound proofing in the rooms so very loud in an arcade view room
5.4
Roadtrip
Fair
family with young children
08-22-2016
Pros: staff were very, very friendly.
Cons: The hallways and rooms were dated and musty smelling.
6.3
Eric
Pleasant
mature couple
08-21-2016
Pros: Location, restaurant, staff attitudes
Cons: old property, bad air flow, horrible view out window
8.3
David
Very Good
mature couple
08-19-2016
Pros: Great location. beautiful old building but in need of a facelift.
Cons:
7.5
Lori
Good
mature couple
08-17-2016
Pros:
Cons: It was super hot in the room and didn't cool down. We asked them to check it, but nothing changed.
4.2
Elaine
Disappointing
mature couple
08-14-2016
Pros: Location
Cons: All floors badly stained. Didn't appear clean
8.8
Cb3nd3r
Excellent
family with older children
08-09-2016
Pros: The staff was great but the set up of the hotel was odd.
Cons:
5.4
Peyton
Fair
family with older children
08-08-2016
Pros: Not what I expect from a Hyatt. Funky and weird.
Cons: Very cold. Room not stylish, but comfortable enough.
10.0
Tiffany
Exceptional
Traveling as Couple
08-06-2016
Pros: The room was absolutely amazing, above and beyond expectation and I'm hard to wow!!! The staff was exceptional as well and made our experience perfect!
Cons: Just the parking cost!
10.0
Kerri
Exceptional
review category group of friends
08-02-2016
Pros: The hotel is gorgeous and the rooms are beautiful and spacious. It was my daughter's 21st bday and Miranda from the front desk sent up a bottle of champagne, a piece if pie and a homemade bday card for her. Way over the top!!! Will definitely be back thank you so much.
Cons: Nothing
9.6
Kevin
Exceptional
family with older children
07-31-2016
Pros: Beautiful old hotel, very friendly staff.
Cons:
7.5
Deborah
Good
mature couple
07-30-2016
Pros: Close to what we needed
Cons:
7.9
Angela
Good
family with older children
07-27-2016
Pros: Staff was excellent! Very helpful.
Cons: Paying for location, room was very small and hotel could use remodeling. For the price the it isn't elegant by any means and charging $30 for overnight parking on top of room cost is a bit too much.
2.9
Wendy
Poor
mature couple
07-26-2016
Pros: The only positive thing was the location and the valet person. He was the only friendly and helpful staff member we encountered while we were there.
Cons: The room itself was dirty, I shouldn't have to clean a hotel room myself when I arrive. There were hairs all over the bathroom, on the sink and in the shower. Also the in room refrigerator was broken, it was freezing everything in there and there was no option to change the setting. Also I was only provided with one bath towel and 5 wash cloths. I called the front desk to ask for more several times and was assured each time that some more would be brought to me and no one ever came. I shouldn't have to share a towel with my husband. We stayed 2 nights and house keeping never came and brought us anything or cleaned up our room. My husband and I had to share 1 towel for two days. Also the girl at the front desk was not very friendly or helpful. I have never had an issue with staying in a Hyatt before, but after this experience I will not likely stay again. I tried reaching out to management before I left but was told they were unavailable and would not be available until after I left. The girl at the front desk gave me a number to call to speak with the manager at a later time, except it was not a direct phone number it was a general Hyatt phone number. I am also not satisfied with having to pay $30 per day for parking that they do not guarantee, I am handicapped and require being close to the building as I can not walk far and was afraid to leave the parking lot in case there was no place for me to park when I returned.
7.5
Kim
Good
review category group of friends
07-26-2016
Pros: Staff was great and the location was perfect.
Cons: The rooms looked as if they needed some repair.
3.3
Tarsha
Poor
review category group of friends
07-24-2016
Pros:
Cons: The rooms are outdated and some things didn't work.
9.2
Matt
Wonderful
solo traveller
07-22-2016
Pros: The centralized location
Cons:
3.8
Elizabeth
Poor
solo traveller
07-12-2016
Pros: The Chocolate Bar restaurant.
Cons: It was tired and dirty. My sheets were too short for bed. Mattress was dirty with brown stains. Bathroom had mold on the tile. And there was a dirty coffee cup outside our door. Plus the key card didn't work.
8.8
Neal
Excellent
mature couple
07-12-2016
Pros: Location was perfect
Cons: Noisy when events going on in atrium.
8.3
Nancy
Very Good
mature couple
07-12-2016
Pros: Location is great. Restaurant is excellent as is restaurant staff. Delicious brrakfast which was part of package. Rooms could stand updating. Carpets stained. . Room size excellent. Front desk staff very accommodating. Like flavored ice water in lobby on hot humid days. Liked security of using room key to gain elevator access.
Cons: Rooms need updating. Carpets etc need replacement.
7.1
Cathy
Good
mature couple
07-10-2016
Pros: Location
Cons: Size of room, carpet needs to be replaced!
9.6
Nathaniel
Exceptional
mature couple
07-10-2016
Pros: Facility and staff were excellent.
Cons: Would recommend adding a fridge and microwave to the room. Nice to heat up leftovers from early dinner offsite.
8.8
Rich
Excellent
mature couple
07-10-2016
Pros: Close to everything
Cons: Cleaner never showed up till 3 to do the room. We had a long day of sightseeing and weren't leaving so she can make the room up.
Should've been cleaned before that
9.6
Constance
Exceptional
mature couple
07-08-2016
Pros: The young lady who took care of our room was thorough and exceptionally friendly and courteous.
Cons:
9.0
John
Wonderful
Family with Young Children
07-06-2016
Pros: The late shift manager was so awesome, we arrived after midnight and she got us checked in and made us feel so welcome!! Those are the kind of people that make hotels great!!!!
Cons: More vending machines and or food options
7.5
Erin
Good
family with older children
07-05-2016
Pros:
Cons: There was no microwave or refrigerator in the room which would have impacted our decision to book as these are assumed ameneties
6.3
Sandy
Pleasant
mature couple
07-05-2016
Pros: Location and valet staff - excellent
Cons: Facility was dull, a little TLC could have made the facility a lot more enjoyable.
7.5
Leigh
Good
family with older children
07-03-2016
Pros: Staff very friendly. Hotel was clean.
Cons: Valet parking was VERY slow and understaffed but tries their best to accommodate all of the guests.
4.2
Steve
Disappointing
mature couple
07-02-2016
Pros: Location
Cons: Not a good value for the price. One word dead. Or perhaps archaic. Would not go there again.
10.0
Tammy
Exceptional
young couple
07-02-2016
Pros: Unbelievable staff and comfort!
Cons: Nothing. Loved everything!
10.0
James
Exceptional
mature couple
06-30-2016
Pros: Service was prompt. Food was excellent. Bed was very comfortable.
Cons: Toilet had ghost fill issue
8.8
Milkmaid
Excellent
solo traveller
06-26-2016
Pros: Location was great for walking around downtown. Loved the historical structure. Staff went out of their way to help and be accommodating. Comfortable bed. Easy to control the room temperature.
Cons: Impossible to get a cab...must have Uber account. No refrigerator in the room. Was not able to have my journalist rate honored when using booking.com to book the room. Very noisy when there is an event, so must ask for room on 5th floor or above, overlooking Euclid St. Frustrating to have to use key card at night to get in through the Euclid St entrance, to call an elevator and then again inside the elevator to select your floor. The key cards worked hit and miss and needed to be changed. Couldn't get room service to answer when an event was going on.
9.6
Barbara
Exceptional
mature couple
06-26-2016
Pros: Very spacious room. Staff very helpful.
Cons:
10.0
Alisa
Exceptional
mature couple
06-26-2016
Pros: Great location and beautiful building.
Cons:
7.9
Jody
Good
mature couple
06-22-2016
Pros: the style and beauty of the inside of the building
Cons: i pretty much liked everything
7.5
Anna
Good
family with older children
06-09-2016
Pros: Service excellent, staff were helpful. Location was good. The hotel was funky, it is a converted shopping precinct.
Cons:
9.2
Elise
Wonderful
family with young children
06-01-2016
Pros: The beautiful building and great location!
Cons:
10.0
Sarah
Exceptional
Group Traveler
05-22-2016
Pros: Fantastic location and beautiful building
Cons:
6.7
Balazs
Pleasant
young couple
05-16-2016
Pros: In the middle of the city
Cons: A pretty old fashion, and not really hotel feeling.
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