Guest rooms are spacious and modern; most offer oversize windows that let in lots of light. Be sure to check out the mosaic floor at the lobby entrance; it's a map of the world. The lobby provides a welcoming first impression with its high ceilings, dark tones and floral arrangements. You'll have an abundance of amenities to utilize, including a private business center, a fitness center with cardiovascular equipment and free weights and a snack shop. Club-floor rooms are worth the splurge for the views as well as the complimentary breakfast, evening snacks and beverages.
Smoke free premises. 295 units, some two and three bedrooms. 15 stories, interior corridors. Accessibility (Call).
valet laundry, boarding pass kiosk, room service, area transportation-within 1 mi.
Terms
cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 146 guests
Showing reviews 1 - 5 of 50
9.2
Lorna
Wonderful
mature couple
08-24-2016
Pros: Everything was great! Room was very comfortable, clean, nice bathroom. Hotel staff very friendly and helpful.
Cons: Too far from downtown.Taxis back and forth become costly.It was too difficult to get a taxi after the baseball game.
10.0
Jill
Exceptional
mature couple
08-18-2016
Pros: Super clean. Ease of access to Cleveland Clinic.
Cons: Slow telephone service
5.0
Would
Fair
mature couple
08-06-2016
Pros:
Cons: I have to wait more than thirty minutes for my Valet car to show up. It's not like there is a lot of people waiting in line like in Las Vegas. They are just slow. I nearly missed my appointment with the doctor at Cleveland Clinic. I wrote a letter to the manager and have yet to receive a reply.
9.6
Zainab
Exceptional
family with older children
08-03-2016
Pros: Furniture
Cons:
10.0
Kirk
Exceptional
Business Traveler
08-02-2016
Pros: great beds and staff
Cons: distance from airport
8.3
Nick
Very Good
solo traveller
07-22-2016
Pros: The facility was quite nice. Included a decent in-house restaurant, large bathroom in room, and excellent view from upper floors.
Cons: The valet parking and hidden fee were both unexpected charges incurred
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
07-13-2016
Pros: Great room. Very spacious.
Cons:
6.3
Nizar
Pleasant
mature couple
07-13-2016
Pros: Clean room
Cons: Reception
Stand on line for almost 1/2 hours to check in
10.0
Roger
Exceptional
solo traveller
07-12-2016
Pros: Very clean
Cons:
9.6
Mark
Exceptional
solo traveller
07-04-2016
Pros: Stylish European artsy luxury feel and excellent service
Cons: store closed early and bar closed early. Location was functional but not great.
10.0
Jane
Exceptional
mature couple
06-27-2016
Pros: THE STAFF WAS WONDERFUL.
Cons: MY HUSBAND FELT THE MATTRESS WAS NOT FIRM ENOUGH.
7.5
Fran
Good
review category group of friends
06-07-2016
Pros: Bed was good. Valet was good. Room service very good
Cons: I selected your hotel because of the sauna and it was broken for our entire visit.
9.0
Robert
Wonderful
Solo Traveler
05-30-2016
Pros: Great room. Well designed for comfort and convenience.
Cons:
8.0
Verified Hotel Guest
Very Good
Group Traveler
05-29-2016
Pros: Location for Cleveland clinic patients
Cons: Price and mattress comfort
10.0
Verified Hotel Guest
Exceptional
Group Traveler
05-16-2016
Pros: The "international" style of interior spaces, furnishings, service.
Cons:
8.3
Ayesha
Very Good
solo traveller
05-07-2016
Pros: The staff was friendly and very helpful. My room was nice and very clean and comfortable.
Cons: The location was not vey nice. Other than walking to and from the hospital, there was not much around
6.7
Sandra
Pleasant
mature couple
04-17-2016
Pros: inside of Cleveland Clinic
Cons: The Hotel tried to charge me a different price when I checked out.
7.9
Toomas
Good
mature couple
04-12-2016
Pros: The rooms were excellent.
Cons: Overpriced breakfast buffet. I find $50 for two to be a bit excessive. Also, valet parking cost $28 and they parked my car in an outdoor lot, so it was caked with ice and snow when they returned it to me.
9.6
Elizabeth
Exceptional
family with older children
04-10-2016
Pros: Visit was in connection with surgery and hospital stay for family member. Staff is very accommodating.
Cons:
9.6
Denise
Exceptional
mature couple
04-07-2016
Pros: It was so convenient to our appointment at the Cleveland Clinic!! Rooms were large and nicely appointed. Beds were comfy!
Cons:
9.6
G
Exceptional
mature couple
03-26-2016
Pros: The bedding was the way I like it. Mattress was comfortable as well. Toiletries were very nice. Liked the room service with cocktails.
Cons: I like a variety in pillows. They were all pretty big & bulky, which is fine for sitting up in bed. I prefer a squishy down pillow for sleeping.
7.0
Loree
Good
mature couple
03-13-2016
Pros: We enjoyed the room and the comfort of the bed also.
Cons: The valet service the 1st night was terrible. They only had one attendee (female) working it was almost two hours before we were taking care of. The next morning they couldn't find the keys to my vechile. The price of the breakfast was overrated for two eggs scrambled and toast with coffee for$50.00
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
03-02-2016
Pros: It was attractive, the front desk gave us a better room just because they had it available, the room was fantastic.
Cons: The room service prices were outrageous, and the breakfast restaurant screwed up my wife's order twice in a row, so she ended up barely eating.
9.6
R
Exceptional
mature couple
02-20-2016
Pros: The bed was indeed like a cloud
Cons: The only mirror(s) were in the bathroom. An additional mirror in the bedroom area would speed up the early morning prep time.
9.2
Tara
Wonderful
review category group of friends
02-17-2016
Pros: Everything else was great
Cons: True price
9.2
Mkhan
Wonderful
solo traveller
02-02-2016
Pros: Clean, comfy, cozy and comfortable rooms. Located with in the hospital. Helpful staff, great breakfast
Cons: Value for money, vallet service
9.6
Glenroy
Exceptional
mature couple
01-04-2016
Pros: inside rm very nice to me
Cons:
7.9
Jeffery
Good
solo traveller
12-31-2015
Pros: Staff is friendly great location clean
Cons: Food average at best and over priced
6.3
Anwar
Pleasant
mature couple
12-26-2015
Pros: The location
Cons: Staff at the reciption check in were not friendly. They never welcome or smile
8.3
Robert
Very Good
mature couple
11-25-2015
Pros: Convenience to Clinic
Cons: Expensive room and food in Hotel
7.5
Andrew
Good
solo traveller
10-27-2015
Pros: If you have a conference IN this building as I did, staying here is a no-brainer.
Restaurant staff were charming.
Internet is fast.
Cons: Very little to eat in close walking distance.
10.0
Lou
Exceptional
mature couple
10-20-2015
Pros: The hotel is wonderful. Very nice room, the bathroom was great. Excellent lighting.
Cons:
10.0
Danielle
Exceptional
family with older children
10-14-2015
Pros: Beautiful facility, contemporary feel but still warm and inviting.
Cons:
8.8
Cheynea
Excellent
review category group of friends
10-14-2015
Pros: Beautiful hotel, great views!
Cons: They were very eager to mention 24 hr room service several times during our checkin. However, when we returned from our event at 315am and called for food we were told 'sorry, I think she went home.we can try to find someone to make it and let you know '. They called back 15 min later with difficulty so we just said forget it. We didnt stop for food while we were out bc they were so strong about the 24 hr thing...that was very disappointing.
9.2
Dirk
Wonderful
mature couple
10-13-2015
Pros: Rooms and lobby are very nice for the money - the bar is not someplace you would go if you had a choice - we did not eat there
Cons: the Bar was very sterile - probably catering to the doctors who stay here
4.2
Lloyd
Disappointing
young couple
10-13-2015
Pros: Spacious bathroom
Cons: Price, location
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-12-2015
Food at the bar is amazing, but a little pricey...still very good though.
Pros: The cleanliness...
Cons: It is extremely expensive...It was not noted that valet is a must and that costs $28...
10.0
Margaret
Exceptional
family with older children
10-11-2015
Pros: The entire staff, from bell hop to waiters were so friendly. They genuinely seemed to want to make my stay pleasant.
Cons:
8.3
Bindu
Very Good
family with older children
09-28-2015
Pros: convenient location, next to CWRU!! Easy access to everything on campus and downtown Cleveland!
Cons: Well, wish there was some coffee/tea/spa-water in lobby and more choices for breakfast/snack/quick grab!!
7.1
Lisa
Good
review category group of friends
09-09-2015
Pros: The hotel was beautiful and staff was very helpful and very kind!!
Cons: The only complain is that check out time is noon and we had the cleaning staff nocking on our door starting at 9:30 am and continued about every 15 minunits until we walked out of the room rushed and flustered at 11:30 am
Also due to demand that weekend the price of the rooms had increased over and over and more then 50%~ glad we booked early but then when told others where we were staying would not book due to price increases!!
10.0
Kathleen
Exceptional
review category group of friends
09-08-2015
Pros:
Cons: Wish there was a pool
6.0
Aletha
Pleasant
mature couple
08-26-2015
Pros: Close to Clinic for my surgery the next morning.
Cons: Ask for handicapped room and it was not. Shower and bathroom floor had very slippery tile. They provided a shower chair but not what I expected for the price. Bed was comfortable but a little high for a person with disability. Used automan to get in bed.
7.5
Alesia
Good
family with older children
08-24-2015
Pros: I called room service at 10:30 p.m. For a bottle of water. The number rang into the front desk. The desk ckerk told me she would give room service my room number. 30 minutes passed, I hit the tab on the phone for Room Service, and stated I wanted a bottle of water. The desk clerk said, "you just called, I said I will give them your number."
Needless to say, it was after 11:00 p.m. When I received a call and was told that a bottle of water would cost me $9.00, plus $2.00 for Room Service.
Cons:
7.1
Roy
Good
young couple
08-10-2015
Pros: The staff was very professional
Cons: No shutter into city
9.6
Mansoor
Exceptional
family with older children
08-09-2015
Pros: Location, staff and value.
Cons: You have to request the path rope slipper and Toth brush. It should be made available.
3.8
Brian
Poor
family with older children
07-28-2015
Pros: Exterior and lobby appealing.
Cons: Where to start? Room walls are paper thin and you can hear next roomconversations (and everything else), outside traffic (you hear allvehicles - not just emergency vehicles). Does not carry Indians games onT.V. even though only a few miles from stadium! Half the cable channelsdon't work. Had to have both beds redone upon arrival due to stainedsheets (housekeeper said they were probably washed but stains didn'tcome out). No Concierge on staff for duration (Friday & Saturdaynights) and said they accidentally scheduled both people for vacationsat same time. $28 per day valet! Go somewhere else. This place isunacceptable.
7.1
One
Good
review category group of friends
07-28-2015
Pros: Gorgeous facility!
Cons: Everything cost an additional fee, when I paid $300 for one night. The staff was very blunt and not delicate in informing my guests and I that everything was a la carte. Again, very pricey for a hotel without a pool!
9.2
Sukhvinder
Wonderful
mature couple
07-18-2015
Pros: Very clean modern comfortable rooms conveniently located for the centre of Cleveland with helpful staff.
Cons: Not a very good choice of breakfast for vegetarians
10.0
Kathy
Exceptional
mature couple
07-16-2015
Pros: Next to Cleveland Clinic where my mom is at. planning on going up again this weekend. Our drive is 1 1\2 hour. Very enjoyable stay and everyone was friendly!
Cons:
2.9
Alyce
Poor
solo traveller
07-05-2015
Pros: The bellmen especially Rex and Nikolai.
Cons: Front desk rude and valet slow and very lazy. Housekeeping was awful. Over the course of 12 days repeatedly asked for basics and then waited to see what wasn't done like taking out the trash and providing a bath mat.
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