The Ritz-Carlton, Cleveland

AAA Inspector Rating
8.7
Very Good
15 Guest Ratings
1515 W 3rd St
Cleveland, OH 44113- Map It
Special member savings plus Marriott Rewards® points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
4.2
Overall
Room4.3
Bath4.2
Public Areas4.0
AAA Inspector Notes
This service-oriented hotel employs a discreetly attentive staff and offers large, elegant rooms furnished with large work spaces, posh bedding, and marble tiled bathrooms. The hotel's atrium lobby offers an inviting atmosphere. A concierge level is available featuring complimentary food and beverages throughout the day. A private business center and well-appointed fitness center are additional amenities available for guests' use throughout their stay. Smoke free premises. 206 units. 14 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Between W Prospect Ave and W Huron Rd; in Tower City Center. 1515 W 3rd St 44113. Station: North Coast (E 9th).
AAA Benefit
Special member savings plus Marriott Rewards® points when booking AAA rates!
Parking
valet only.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, safes. Fee: high-speed Internet, wireless Internet. Some: video games.
Sports & Recreation
steamroom, exercise room.
Guest Services
valet laundry, room service.
Terms
N, check-in 4 pm, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 15 guests
Showing reviews 1 - 5 of 18
9.0
Anonymous
Wonderful
08-11-2017
Pros: It was very clean abd the staff were very friendly.
Cons:
5.4
Anonymous
Fair
04-24-2017
Sadly,below reasonable expectations.
Pros: Staff was very cheery,quick response and generally excellent. Good people. Bad management .That's it.
Cons: Booking deceived us. Please fire them. Didn't say the Hotel was under construction and the club level I booked and business center was closed. On arrival when I raised that it was oh well -no comp nothing. Even tried to charge for internet. Room sub par Holiday Inn .We stay in great hotels often including Ritz elsewhere and fine places throughout world. "Standard room? For a Ritz? Bad deal. Furniture and room size a joke.Mixing value didn't work had to go to cold just to get shower-mildly burned a couple of times. You don't know how to treat people you disappoint. Other hotels do. This place isn't a Renaissance or Omni or even a Hutton for that matter.
8.8
Anonymous
Excellent
03-21-2017
Great experience I will return!
Pros: The bedding in the room was super comfortable. Staff was very friendly. The room was clean!
Cons: it's under construction so it is a little choppy, lobby small and don't like going to the 6th floor and then another elevator to get to your main floor
10.0
Anonymous
Exceptional
01-02-2017
Best hotel for every bride...
Pros: Thank you for accommodating all of our wedding vendors, bridal party, and family members who came and went as we prepared for our wedding in our 14th floor suite! Byron at the front reception and Alice and Murphy at the club lounge went above and beyond to help us feel relaxed and cared for (and fed!) before and after our big day. And finally, if there was one thing that made the Ritz-Cleveland the best decision of our wedding - i realized I had forgotten my veil in my room 30 min before the ceremony was to start, at a church 40 min away... and the Ritz staff sent a driver with it straightaway. She wouldn't even accept a tip. Thank you Ritz Carlton for saving my wedding day!
Cons:
10.0
Anonymous
Exceptional
11-03-2016
Exceptional
Pros: The staff was outstanding the hotel is amazing I recommend the club level to anybody staying there I would recommend this to all my friends and anybody want to stay at a hotel
Cons:
Showing reviews 1 - 5 of 18