This service-oriented hotel employs a discreetly attentive staff and offers large, elegant rooms furnished with desks, plush easy chairs, 42-inch flat-panel TVs, iPod jack packs and upgraded bedding. The hotel's atrium lobby offers an inviting atmosphere. A concierge level is available featuring complimentary food and beverages throughout the day. A private business center and well-appointed fitness center are additional amenities available for guests' use throughout their stay.
Smoke free premises. 205 units. 14 stories, interior corridors. Accessibility (Call).
Pros: The bedding in the room was super comfortable. Staff was very friendly. The room was clean!
Cons: it's under construction so it is a little choppy, lobby small and don't like going to the 6th floor and then another elevator to get to your main floor
Pros: Thank you for accommodating all of our wedding vendors, bridal party, and family members who came and went as we prepared for our wedding in our 14th floor suite! Byron at the front reception and Alice and Murphy at the club lounge went above and beyond to help us feel relaxed and cared for (and fed!) before and after our big day. And finally, if there was one thing that made the Ritz-Cleveland the best decision of our wedding - i realized I had forgotten my veil in my room 30 min before the ceremony was to start, at a church 40 min away... and the Ritz staff sent a driver with it straightaway. She wouldn't even accept a tip. Thank you Ritz Carlton for saving my wedding day!
family with young children
Pros: The staff was outstanding the hotel is amazing I recommend the club level to anybody staying there I would recommend this to all my friends and anybody want to stay at a hotel
Cons: Happy when remodeling is finished.
Pros: in room breakfast was excellent
Pros: The hotel was beautiful-the rooms were amazing!
review category group of friends
Pros: From the moment I got out of the cab when arriving to the moment I leftin a cab, I couldn't have imagined being treated any better. Alwayshad a friendly face, everyone greeted with kindness every time I sawthem, regardless if we needed help or just passed them in the hall. Wehad turn down service every night and was left chocolates on the pillow.A nice maid named Keira noticed my mom was reading and left a littlenote on how she thought she'd enjoy her book more with a nicebookmark she left for her to use. Just super considerate and kind staff.I will definitely stay here again.
Cons: The only negative I can think of, which could be slightly nit picky, isthe hours of the restaurant are short. For people who arrive late due toform of travel, it'd be nice to have an easy place to eat. I thinkanother option would be based on arrival of the guest, the staff couldadvise of the hours of the restaurant so the guests will know to eatbefore they arrive.