The Westin Cleveland Downtown Hotel

AAA Inspector Rating
8.7
Wonderful
120 Guest Ratings
777 St. Clair Ave NE
Cleveland, OH 44114- Map It
Members save up to 15%, plus SPG® benefits when booking AAA rates!
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AAA Inspector Notes
This full-service hotel perfectly blends modern style with classic service. All rooms are spacious and bright, but lake view rooms are a rare treat. Enjoy the 1,500 pieces of local art hotel-wide. Guests who are fortunate enough to end up on the concierge level will enjoy free morning and evening food service in the multi-level common room that overlooks Lake Erie. The fitness center is massive, offering state-of-the-art equipment, a punching bag and a yoga area. Smoke free premises. 484 units. 22 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Jct E 6th St. 777 St. Clair Ave NE 44114. Station: North Coast (E 9th).
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Parking
valet only.
Dining & Entertainment
restaurant, also, Urban Farmer, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet (fee), safes.
Sports & Recreation
exercise room.
Guest Services
valet laundry, room service.
Terms
pets accepted.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 120 guests
Showing reviews 1 - 5 of 50
9.6
Corey
Exceptional
review category group of friends
09-21-2016
Pros: Location was great! View of the lake, First Energy Stadium, Rock and Roll Hall of Fame, and City Hall was great! We also enjoyed the Executive Lounge.
Cons:
5.4
Elizabeth
Fair
review category group of friends
09-11-2016
Pros: Location
Cons: The worst hotel stay I have had personally or professionally. There was a slight issue checking in which was resolved after about 10 minutes. That is understandable and was handled well. Once in the room I realize the toilet doesnt work. I call down to let them know. They send someone to fix it while I am gone. I come back and there are boot prints everywhere and one practice flush later it breaks again (from 3 tissues, nothing substancial). I use the lobby bathroom. The next morning I check out and go to the valet for my car. After waiting 30 minutes find out they lost my car keys. 3 hours after that I am finally on the road home with a replacement key and a flexed window from where they pried it open to break in. I get a call a day and half later that the missing keys appeared in a guest's car. Severely disappointed with the stay especially considering I was there for only about 12 hours from check in to check out.
9.6
Rick
Exceptional
young couple
09-06-2016
Pros: restaurant was good, service was good, pay the extra for a lakeview trust me
Cons: not a big deal but, the bathroom door is a sliding door and does not latch which doesn't give you as much privacy
10.0
Maria
Exceptional
young couple
09-04-2016
Pros: Bed was awesome. Amazing view. Helpful staff.
Cons:
5.8
Mohammed
Okay
solo traveller
09-01-2016
Pros:
Cons: they charge me for the deposit two times and still waiting for the amount to be refunded in my account
Showing reviews 1 - 5 of 50