Relax in the spacious lobby, which has many seating areas and a polished hardwood floor. Photographs in the guest rooms feature Columbus scenes. Deluxe rooms have sofa sleepers. The Polaris area has an abundance of shops and restaurants.
Smoke free premises. 100 units. 4 stories, interior corridors.
valet laundry, airport transportation, area transportation-within 5 mi.
OVERALL GUEST SCORE
Based on Ratings from 40 guests
Showing reviews 1 - 5 of 31
Pros: Beds were super comfortable! Very quiet place to stay.
Cons: Not enough parking. Blood on the dust ruffle one the bed. Maid left dirty towels in the bed.
Pros: Location was great!
Crappy service, not what I...
Pros: Zero won't return.
Cons: Staff wasn't at desk when we arrived. Lied to us said because I booked with 3rd party my room I paid for was not guaranteed? He then gave us room that was previously occupied!
Then when we called to say we would not stay in the room, he placed us in another room and gosh it was a King like we booked. But it was in need of repairs! Looked beat up. I expected more from a Sheraton Starwood property.
Not the place to get...
Pros: There was a good fitness room.
Cons: Thin walls. There were folks talking on and off in the hallway until 2pm. Also the window shade let in too much light.
The silver paint on the cheap bathroom fixtures was peeling off.
Cons: Booking said one price - associate gave different price - when check in hotel had old information on file - embarrassed that credit card on file expired and kept telling me my card declined !!! Had to waste an hour on the phone phone trouble shooting ....
Cons: pool was not open and only one bench to sit on outside. some tables and chairs would have been nice. disappointed the buffet breakfast was $8. I can stay at a less expensive hotel and have a larger buffet at no cost.
Pros: bed was very comfortable.
Cons: Our room had a broken window and shower faucet that did not work. Bathrooms need upgraded
Pros: Bed and room comfy and met needs
Cons: Breakfast and staff poor
It was an all right...
Pros: The bed was amazing, slept like a baby.
Cons: computers were down in the lobby so check in took a while and the ice machine was broken on our floor.
Don't be fooled by the...
Pros: The bed was the best part of the hotel.
Cons: Bathroom was dirty, shower had flaking grout and caulk around tub. Tile was very aged. Carpets in hallways were "bubbling". Floor near elevator is tearing , elevators had a horrible stench.
After seeing the state of the hallways and my room, I immediately cancelled the additional nights I had booked and found other accomodations.
Very good staff, worn down...
Pros: The staff was very friendly.
Cons: Worn down facilities. Stayed in room 315 and stains on carpet and chips in the tub. The room looked like it was ransacked when I first walked in, all the drawers were left open in the dresser and night stand. No toilet paper in the bathroom either. The hall from the elevator on the 3rd floor had really beat up flooring as well. Just needs a major facelift. The other negative was no breakfast included. I thought most hotels included that now.
Cons: When i purchased ticket on booking.com the hotel charged me additional fee without informing me
$$269.99 paid for a #119.00...
Pros: The beds were comfortable.
Cons: The staff at desk, including a manager. I held my room on a card and sheraton ran the charge on Mar 15. When I got to the hotel on Mar 20, she refused the same card. I wanted to pay cash, she said no, she needed another card. I gave my bank card which was charged $50. Then in the morning as I checked out, I paid $120 cash. Upon arriving home, found that Sheraton had charged my bank card $50, my Merrick card $99.99 and then took my $120 cash. The room was 119.00 all total when I made the reservation. So far, I have paid $269.99. PLEASE TAKE CARE OF THIS ASAP. I am very disappointed in Sheraton. It used to be a great place to stay.
Won't ever be staying there...
Pros: Bed was comfortable
Lobby is nice
Cons: *Frontdesk said they don't give receipts, so how do we know what we were charged
*Bath Tub was dirty
*Soup dispencers are leaking
*All paper products are terrible. Very cheap quality
*Soap and Shampoo smell weird, poor quality
*One bottle of free water for 2 guests (Really???)
*Breakfast only included in some reservations
*Everything old and outdated (I have pictures of patches if needed)
*Furniture very outdated
*Broken strip above the mirror
*Very expensive for the area, but I thought we would be getting a nice quality hotel ~ a Sheraton ~ wrong!
*So disappointed. We won't be staying there again
Would stay there again without...
Pros: Staff was friendly and courteous. Hotel and room were clean and well kept up. Bed was fantastic - felt like sleeping in a cloud. Good location to area attractions. Hotel was quiet for a home game weekend for Ohio State football.
Insulted becsuse of my accent
Cons: Rude front desk staff that sent us to macdonalds to use the bathroom thinking we were not fit to stay there