A fountain graces the hotel's spacious atrium lobby, which also has local photo art. Sixth-floor rooms have upgraded coffeemakers and access to a snack credenza. All suites are quite spacious. All guest rooms have 55 inch TV sets.
284 units. 8 stories, interior corridors. Accessibility (Call).
complimentary and valet laundry, room service, area transportation-within 5 mi.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 55 guests
Showing reviews 1 - 5 of 50
6.0
Anonymous
Pleasant
08-11-2017
Pros: The privacy between both rooms
Cons: Booked a smoking room but had to wait for an ashtray to be brought up from housekeeping
7.0
Anonymous
Good
08-11-2017
Pros: The breakfast bar.but staff was knocking on door all morning
Cons: Staff knocking on door all morning
7.0
Anonymous
Good
08-11-2017
Pros: Rooms were clean and bed was comfy. Breakfast was very good. Easy check in and WiFi was adequate for our needs. Very well pleased for the price.
Cons: Lobby was a little noisy in the evening but was not the fault of the staff.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The cleanliness of the room and the breakfast
Cons: No everything was great
9.0
Anonymous
Wonderful
08-11-2017
Pros: breakfast buffet
Cons: a couple of light bulbs were out in the room (one in bath and one on the nightstand). staff should have caught that during cleaning
10.0
Anonymous
Exceptional
08-11-2017
Pros: Loved the complimentary breakfast, especially the omlettes.Comfy beds. Yummy snacks. Friendly Staff. I'd stay again. Highly recommended.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff and they have smoking rooms. Cleanliness
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: clean room! great breakfast! easy access!
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Best hotel for family of more than 2 and with teenage and older kids. Easily fits 5 people (max 6) if you get two bed room and sofa bed.
Cons: Water flow in the shower was more than what drain can handle causing pool of water while taking shower. Either reduce the water flow or increase the drain capacity.
Pros: It was clean and comfortable. The pool was nice and big and the staff was friendly. Would stay there again.
Cons:
10.0
Anonymous
Exceptional
07-20-2017
Enjoyable stay
Pros: Very comfortable. I traveled there with my daughter and 2 year old grandson. We went to Columbus to visit the zoo and this hotel was close by.
Cons: Our room was warmer than we liked and even setting the thermostat in the room didn't cool it much. However, it was VERY hot those days and we were extra hot from walking around the zoo for 8 hours.
5.4
Anonymous
Fair
07-20-2017
Passable
Pros: Bed was comfortable
Cons: How we were treated checking in at desk. Lamp shade had a stain and room was dusty
10.0
Anonymous
Exceptional
07-19-2017
Exceptional
Pros: Free breakfast clean rooms
Cons:
6.3
Anonymous
Pleasant
07-08-2017
Disappointed
Pros: The property was nice overall and staff was friendly.
Cons: I was very disappointed in the cleanliness. There were dirty glasses and a spoon outside of our room our whole stay. There was a half eaten waffle in the hall. I was woke up by my daughter because she saw a bug in the bathroom and we had no water until close to 9pm on check in day.
10.0
Anonymous
Exceptional
06-27-2017
Fantastic!
Pros: The cleanliness, the breakfast, the friendliness of all the staff, the pool and just the overall appearance. Would highly recommend this hotel!
Cons: Nothing
9.6
Anonymous
Exceptional
06-27-2017
Exceptional
Pros: Great breakfast.
Cons:
7.1
Anonymous
Good
06-10-2017
staff was rude at check-in
Pros: Excellent facilities and suite had all we needed
Cons: staff would not give us our expected government rate. very abrupt because we didn't book direct
7.9
Anonymous
Good
04-24-2017
Very busy but beautiful
Pros: Beautiful hotel
Cons: We were there with our family so we had 3 small children. There was some conference going on and they were using a microphone late at night at it was very loud in our room. Also I wish we were not right across from a elevator it made it even more loud.
8.8
Anonymous
Excellent
03-27-2017
Solid hotel for events with...
Pros: The rooms were fantastic and spacious. The hotel was easy to navigate for the dance competition we attended, and the breakfast buffet was fantastic!
Cons: We did not love the pillows. There wasn't enough substance to them to get truly comfortable. I also would like to have seen more prominent bell service.
8.8
Anonymous
Excellent
03-17-2017
Fabulous
Pros: The bed was extremely comfortable, room clean and fully stocked. Loved the pool tables and fitness center. Lastly, I had the cooking staff prepare me an omelette and I must say it was one of the omelettes I've ever had.
Cons: During my stay, there was an event in the hotel filled with teenagers they were nice and although I don't blame the hotel the children were really loud and active throughout the hotel, making my two nights a little sleepless.
6.7
Anonymous
Pleasant
03-06-2017
Nice property - lousy scheduling...
Pros: The room was nicely appointed and the amenities were good.
Cons: I traveled for business with an important meeting. The hotel had booked an adolescent cheerleading group and a body building group on the same days. The noise from the children (screaming and running up and down the halls) kept me up late into the early morning hours. The lack of sleep was hampering. The children took over the property making it impossible to do anything. I would rather have known about this so I could select a hotel that provided a more quiet environent.
10.0
Anonymous
Exceptional
03-06-2017
Exceptional
Pros: Everything was excellent
Cons:
5.0
Anonymous
Fair
03-06-2017
Passable
Pros: The breakfast food was excellent
Cons: We stayed on the 6th floor and the machine to get snacks was empty. It was disappointing we weren't able to take advantage of this added perk.
The pool also was not very clean. Lots of hair clumps everywhere.
10.0
Anonymous
Exceptional
01-18-2017
Best hotel to stay
Pros: I loved everything about the Embassy! The food was amazing . The staff were friendly and a nice size pool .
Cons: I didn't like the fact that the breakfast menu didn't have Turkey sausage and/or Turkey Bacon.
9.6
Anonymous
Exceptional
12-28-2016
Exceptional
Pros: Breakfast was the best hotel breakfast I've had. The rooms were very clean and nice! The lobby was gorgeous and the pool tables plus bar were a nice added bonus!
Cons: Towards the later evening the lobby got to be very dirty with food and cups left by guests. The Jets in the hot tub were not very strong.
7.9
Anonymous
Good
12-26-2016
Good
Pros: Location
Cons: Room temperature gard to control
No towel ravk near the showet
7.5
Anonymous
Good
11-07-2016
Good
Pros: Breakfast was awesome!!! I love that you also have open seating and pool tables in the lobby area...
Cons: Get rid of double beds and get queens!! Double beds r awful!!!
3.8
Anonymous
Poor
10-28-2016
Clean but service needs to...
Pros: The cleanliness was the best attribute! The rest of the services and response to requests prior to arrival were not important to the staff as the Honda employees they really cater to. They bend over backwards to cater to them and proof is in the way I was treated and the fact that the clerk at the desk was in such a hurry to help the Japanese gentleman behind me she handed me a receipt for someone else and did not let me move from the counter before very energetically greeting him. I did not receive the same greeting from her or the evening manager that checked us in. Again he was more interested in the Japanese gentlemen that were looking for something! As for the other staff when asking about local places to eat etc. they could not help because they "were not from around here". Strike 2! Strike 3 was when we were trying to get wifi for the kids and also looking for tv listings in the room we could not locate any and told by phone we could come down to the desk and get one! Lastly the breakfast that comes with the room is not good. Lazy kitchen staff puts too much food in the warming trays for it to stay hot and the traditional Japanese meal put out for people to eat is not done that way it is small amounts that were refreshed often! All around will probably NOT return to this unit and stay a bit further from the Columbus zoo in another Hilton Brand....
Cons: Treat all the guests as you do the Honda employees, yes we stayed there for a trip to the zoo, but in talking with the other guests at the pool that were not Honda they have the same opinion as we did, You don't care about anyone but Honda!
10.0
Anonymous
Exceptional
09-15-2016
Embassy Fan
Pros: the entire experience.
Cons: It would be nice to use queen/king beds in the suites.
9.6
Anonymous
Exceptional
09-04-2016
Good place to stay!
Pros: Bartenders at happy hour were very nice as were the drinks and snacks. The front desk and management were extremely nice'
Cons: Breakfast (we ate at 7:30 AM) was plentiful BUT all the cooked dishes were cold! Eggs, meats, potatoes etc. I would have chosen differently had I known. Large selection of breads, rolls, bagels and yogurts though.
10.0
Anonymous
Exceptional
08-25-2016
Exceptional
Pros: The breakfast was nice the fact that you can get a special made omlet was a plus. The laundry room was great we had wet clothes from swimming and was able to dry them free. Thank you. We went as a family and was able to be in the same room was awesome we was able to spend all out time together and not in separate rooms
Cons: Nothing we had a amazing time
9.6
Anonymous
Exceptional
08-24-2016
Nice hotel for a weekend...
Pros: It was nice to have omelettes made for you at breakfast.
Cons: It was a nice day and it would have been great to take a swim in the indoor pool and then have an area to sit outside with lounge chairs.
7.9
Anonymous
Good
08-10-2016
Nice weekend
Pros: Building was nice. Fun atmosphere. Room specifically bathrooms were dated. Nothing special. We were next to elevator and it was a-ok. Thought it might be noisy. Staff friendly. Good experience.
Cons: Tub was somewhat gross.
3.3
Anonymous
Poor
08-09-2016
Not all its cracked up...
Pros: Free food.free reception drinks
Cons: Stains on floor and chair....
Toilet kept over flowing
8.3
Anonymous
Very Good
08-07-2016
Very good
Pros: The breakfast was awesome.
Cons:
9.6
Anonymous
Exceptional
08-02-2016
Looking forward to another stay
Pros: The staff was great. They offered so many other perks..like free ice cream for the kiddos. Enjoyed our stay.
Cons: Mattress wasn't the best for me.
9.6
Anonymous
Exceptional
07-29-2016
Exceptional
Pros:
Cons: Bacon was under cooked
9.6
Anonymous
Exceptional
07-26-2016
Nice stay, busy place
Pros: Lots of free perks with the premium suites.
Cons:
9.5
Anonymous
Exceptional
07-19-2016
Exceptional
Pros: The hot breakfast was excellent
Cons: The room had two double beds but two queens would have been better we had two grandchildren with us
10.0
Anonymous
Exceptional
07-12-2016
Exceptional
Pros: Omelette made fresh
Happy hour too
Cons:
4.6
Anonymous
Disappointing
07-11-2016
Worst hotel stay in at...
Pros: Breakfast was good, and space allocated for eating breakfast.
Cons: There are too many complaints to put in the space allocated, but those of most concern:
It was very noisy in the room (until well after 1AM), coming from commons area outside the room and teenage boys running in the halls. Nobody could sleep. Calls to the front desk were not answered.
A room different than the reservation was assigned - 1 bed and couch for 4 people - and no alternatives were available because, "We're sold out".
There was stains in the tub and dirty carpeting that had to be the result of poor cleaning and maintenance.
The pool was an unsafe environment for children (6 and 8 in this case), because the pool was literally taken over by older boys that was dangerous for younger children.
I have never written a negative online review of a hotel until now, and I've stayed in at least 25 in the last year (US, Europe and South America). If I have a problem I go directly to the front desk and resolve it. This hotel is an exception. My only consolation was that it was for one night, and we were gone by 10AM.
8.8
Anonymous
Excellent
07-05-2016
Very nice
Pros: Too crowded, the juice line was super long and the whole setup was confusing.
Cons: Breakfast setup.
9.6
Anonymous
Exceptional
06-02-2016
What a wonderful place to...
Pros: The facilities and beds were superb. The studio allowed us to watch TV in separate rooms. In spite of the fact it was a very .busy weekend, the place was quiet and we did not have to wait for anything, The buffet breakfast was superb
Cons: Not a thing !!
5.8
Anonymous
Okay
04-11-2016
Okay
Pros: Happy hour and breakfeast
Cons: Hot tub was not working properly
10.0
Anonymous
Exceptional
03-31-2016
Exceptional
Pros: The staff was very friendly and helpful. Also the room are very spacious.
Cons:
7.5
Anonymous
Good
03-22-2016
Quite Nice
Pros: happy hour, great breakfast, comfortable
Cons: pick up the dirty glasses in our room!
10.0
Anonymous
Exceptional
02-16-2016
Exceptional
Pros: Very clean hotel with great breakfast. Great location close to everything.
Cons:
9.6
Anonymous
Exceptional
01-06-2016
rest and relaxation
Pros: Just didn't like that I was double charged had to call still trying to get it taken care of
Cons:
8.8
Anonymous
Excellent
12-30-2015
Good location, easy on/off from...
Pros: Convenient to where I was visiting. Good value. good breakfast offerings.
Cons: Elevators located farthest from handicap rooms.
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