Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Guest rooms are stylish with a sedate gray color scheme and large desks on wheels. Rooms with a king bed have a pull-out love seat. A few one-bedroom suites are available with a pull-out love seat and a second TV in the living room, a mini-refrigerator and a microwave oven. The lobby bistro serves breakfast daily and offers light fare for dinner. Relax by the fireplace in the lobby or enjoy the outdoor fire pit and seating area.
Smoke free premises. 154 units. 5 stories, interior corridors. Accessibility (Call).
Pros: The staff was absolutely amazing with any questions or help that we needed. The rooms were very clean! It was also an excellent location for where we needed to go.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: very clean, nice decor, nice fitness room and pool, free parking
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very nice for the price. Free parking. Enjoyed the fridge and flatscreen tv in the room. Close to the highway.
Cons: Located on a side street and not the main road. A bottle of window cleaner was left in my room by housekeeping.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was wonderful! We couldn't have been happier with our experience. Shout out to the night time woman at the front desk- she was awesome and I hate that I didn't get her name :( She made our visit absolutely wonderful!
Cons: A woman knocked on our door at around 9:00am asking us if we were leaving that day. Our checkout was at 12:00pm and we ended up leaving a little earlier but I thought it was just a little strange.
6.3
Anonymous
Pleasant
07-25-2017
We won't stay here again.
Pros: Staff at front desk not friendly. When we checked in she had to leaveher friends at a nearby table who were all eating to check us in. I wascharged a little more than the price I got from Booking.com, thehandicap accessible room I requested was not available, and she told usbecause of her 3 years experience in the hotel business, she wouldadvise people to never use sites like booking.com to make theirreservations. For a Marriott, I was disappointed in the unprofessionalclerk. On a brighter side, the people in the morning that were cleaningrooms were very nice and friendly when we saw and spoke to them in thehall as we were leaving to check out.
Cons: A front desk that was professional and kind.
10.0
Anonymous
Exceptional
07-17-2017
Baton competition
Pros: Comfortable. Beds
Cons: Probably my own fault but not having a free breakfast. I booked the courtyard because they usually have a breakfast bar
8.8
Anonymous
Excellent
06-19-2017
Fabulous
Pros: Bed was wonderful
Cons:
9.2
Anonymous
Wonderful
06-05-2017
Great Stay at Courtyard Cleveland...
Pros: Super comfy bed, modern style, helpful staff.
Cons:
10.0
Anonymous
Exceptional
06-05-2017
Leisure Trip
Pros: Staff was friendly room was clean bed was comfortable
Cons:
8.8
Anonymous
Excellent
06-05-2017
Fabulous
Pros: Very quiet hotel. Slept well. Bed comfortable.
Cons: Had put down new mulch and entire property smelled musty because of mulch.
9.2
Anonymous
Wonderful
05-23-2017
Great place to stay
Pros: Everyone was very nice and I thank the staff so much for there professionalism. We got a room there for one of our actresses who flew in from New York. And she had no complaints. Keep up the good work. We will book here again.
Cons: No comp breakfast for her.
7.1
Anonymous
Good
05-14-2017
Good
Pros: Bed was comfortable
Cons: Pool was crowded, noisy, carpet dirty in room, tv barely worked, no shower curtain
10.0
Anonymous
Exceptional
05-09-2017
Best value for your money
Pros: Clean Rooms and professional services
Cons:
6.3
Anonymous
Pleasant
05-01-2017
It was ik
Pros: N/A
Cons: The staff could have been better.
7.5
Anonymous
Good
04-24-2017
Ok if my overcharged is...
Pros:
Cons: Overcharged my card even before I checked out 20 dollar charge and 103 for the room was charged at 133?
10.0
Anonymous
Exceptional
04-05-2017
Exceptional
Pros: Bed was super comfortable
Cons:
7.1
Anonymous
Good
01-29-2017
Good
Pros:
Cons: I am allergic to feathers. I requested no feather pillows or comforters. Upon on arrival had all feather pillows. Called front desk but nothing was done. Was unable to have a pillow to sleep with
9.2
Anonymous
Wonderful
10-31-2016
We would stay again and...
Pros: The brilliant staff, they were all amazing!!!
Cons:
9.2
Anonymous
Wonderful
10-17-2016
Superb
Pros:
Cons: Breakfast not included
9.2
Anonymous
Wonderful
10-07-2016
Cool
Pros: Everything was extremely clean and comfortable!!!
Cons: My card was charged seen extra120and it took almost3weeks to get it back...
3.8
Anonymous
Poor
09-27-2016
Not quite up to standards.
Pros: Nothing out of the ordinary
Cons: Room smelled like smoke, no refrigerator (said their should of been one/but only had an opening where it should of been), went to front desk to inquire and they said we were in the only room available at the rate we paid???? Wouldn't/couldn't move us. Also I believe they were at capacity but not sure.
7.9
Anonymous
Good
09-20-2016
Nice stay but pool/spa/hottub/sauna all...
Pros: Rooms great staff great starbucks inside hotel is nice
Cons: Pool closed hot tube closed sauna closed and they are all indoor and know info when booking that they all under reno a heads up be nice was disapointed
9.6
Anonymous
Exceptional
09-19-2016
We wanted to bring our...
Pros: Beautiful lobby and rooms, very comfy bed, great shower. We were very impressed!
Cons:
7.5
Anonymous
Good
09-08-2016
Pleasant stay property well located
Pros: Bed was very comfortable king size property well kept
Cons: Room was on first floor next to staff office and conference room
8.8
Anonymous
Excellent
08-21-2016
hotel was nice but due...
Pros: Loved the pillows and Paul Mitchell products and having a refrigerator was great.
Cons: The man that checked us in was rude and unprofessional... I've stayed at a lot of hotels from my past work and the check-in almost had me in tears.. Absolutely awful especially because it was my anniversary.
10.0
Anonymous
Exceptional
07-28-2016
Great place to stay
Pros: Very clean!!
Cons:
9.2
Anonymous
Wonderful
07-11-2016
Superb
Pros: The staff were all very friendly and courteous --everyone from the front desk staff to the housekeeping staff and food staff.
Cons: Nothing in particular.
9.2
Anonymous
Wonderful
06-27-2016
I would stay here again...
Pros: I liked the quiteness
Cons: I didn't like the breakfast "restaurant". I would prefer the buffet.
I DID NOT LIKE smokers smoking right in front of the hotel. I am allergic to cigarette smoke and could not get away from it or hold my breath long enough to not inhale it.
8.8
Anonymous
Excellent
05-29-2016
Clean, clean, clean
Pros: This place was spotless! Very clean and very comfortable for a fun weekend trip.
Cons:
10.0
Anonymous
Exceptional
04-11-2016
Exceptional
Pros: Everything! Comfortable, quiet, good food, & great staff!
Cons:
9.6
Anonymous
Exceptional
01-12-2016
Great family stay
Pros: Rooms were great and spacious. Room service and front desk were fast and very pleasant to deal with
Cons: The breakfast was included with our room, but we still had to order instead of making our own food, we also had an issue with having it rang out. Didn't bother getting it the second morning
10.0
Anonymous
Exceptional
09-22-2015
Excellent accomodations for the price
Pros: Excellent staff services and for my AAA rate, I was not expecting the wonderful room accommodations. Fairly close to the airport and downtown.
Cons: Could not figure out the room's temperature adjustment but the room had a balcony and the weather was pleasant enough that I could crack the balcony door and just receive fresh air.
;detailController.handleFacebook('SEO','Courtyard by Marriott', '105719', 'ACCOMMODATION', '3', '', '', 'http://aff.bstatic.com/images/hotel/max500/569/5695517.jpg', 'Independence', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Courtyard by Marriott', '105719', 'ACCOMMODATION', '3', '', 'http://aff.bstatic.com/images/hotel/max500/569/5695517.jpg', 'Independence', '', '', '', '');){kind=link}
