Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Guest rooms are stylish with comfortable, all-white bedding and large work spaces with charging stations. Some spacious one-bedroom suites are available; each has a pull-out sofa, a mini-fridge and a microwave oven in the living room, as well as a king or two queen beds. Complimentary hot breakfast is served daily in the small lobby.
Smoke free premises. 115 units. 3 stories, interior corridors. Accessibility (Call).
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 63 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: Breakfast was the best I've ever had in a hotel. The wine and snacks in the lobby 5-7 was a unexpected suprise.
Cons: Whirlpool tub was loud and had a weird door that lead to the beds. You could hear people going to the bathroom through it. Only thing I would change is to get a normal tub, otherwise experience was super pleasant.
1.0
Anonymous
Very Poor
08-11-2017
Pros: A computer and printer was available in the lobby to print off an airline boarding pass for later that day (return flight).
Cons: Room 104, would have more sleep in rental car. When using online reservation, selected "quiet room" option. Got room #104,noise so bad at 3am I just had to stay awake until leave for client at 7:30am. Noise was NOT hotel guests. Was hotel staff activity.
7.0
Anonymous
Good
08-11-2017
Pros: Was good location. I liked the lamps with the charging ports in them. The staff was really friendly and helpful. There were no bed bugs that I saw which is a major plus.
Cons: The bed was uncomfortable, thin and the mattress was dirty and looked like it was pulled from the street. When we laid down we fell into the middle. The bathroom door didn't lock and had a 2"+ gap at the top and gaps around the door giving no privacy,
8.0
Anonymous
Very Good
08-11-2017
Pros:
Cons: room not ready & unable to check-in at time shown
9.6
Anonymous
Exceptional
08-09-2017
Nice place, will stay here...
Pros: Breakfast and evening snacks was very nice
Cons: Couldnt extend my stay
7.5
Anonymous
Good
07-22-2017
Good
Pros: Happy hour was great!
Cons: Unfortunately the air conditioner was making a noise in the middle of the night when it was running and we were unable to get a good night sleep our second night.
10.0
Anonymous
Exceptional
07-17-2017
Pleasant surprise in Cleveland area!
Pros: Cozy, well-appointed room. A/C somewhat loud but super-clean & pleasant smell throughout. Highly recommend . All the amenities! Most efficient use of space and design. Pretty, too!
Cons: Just the a/c unit. Didn't bother me, just my husband.
10.0
Anonymous
Exceptional
07-15-2017
Great place to stay.
Pros: Great breakfast. Loved the evening reception...wine, cheese, crackers, etc.
Cons:
9.2
Anonymous
Wonderful
07-07-2017
Was good for what we...
Pros: My kids loved the cookies!
Cons: The pool was not in the sun.
5.0
Anonymous
Fair
07-06-2017
Don't waste your money
Pros:
Cons: Pool was closed and no notice was given. No one cleaned our room during our stay. we had to go to the linen/ laundry room to get extra towels.would not stay again
10.0
Anonymous
Exceptional
07-06-2017
Exceptional
Pros: It was easy to find, clean and the staff was wonderful.
Cons:
9.2
Anonymous
Wonderful
05-29-2017
Relaxing great overnight stay.
Pros: The quiet cul-de-sac. Easy to find right off highway.
Cons: Nothing
8.8
Anonymous
Excellent
05-20-2017
Fabulous
Pros: The bedding was awesome. I loved the décor and the updated decorations. The lobby seemed like a mini Chicago hotel lobby.
Cons: The fitness room was ill equipped. You could use a few more ellipticals and some free weights.
9.6
Anonymous
Exceptional
04-14-2017
Staff goes out of their...
Pros: front desk staff service was excellent. Booking.com rate was more expensive than they expected, so they cancelled the reservation and booked for $40 cheaper than originally reserved. Great service and professionalism.
Cons:
10.0
Anonymous
Exceptional
03-15-2017
Winter in Cleveland.
Pros: Comfortable bed. Clean quiet room. Fresh fruit and eggs cooked perfectly for breakfast. Staff very welcoming and helpful.
Cons: The weather, but that is not the hotel's fault.
10.0
Anonymous
Exceptional
02-13-2017
Awesome
Pros: Everything
Cons: No complaints
8.3
Anonymous
Very Good
12-29-2016
Very good
Pros: I liked the easy to adjust thermostat. Windows that open.. clean room..
Cons: why dont all of your bathrooms have comfort height toilets? Some machine made a lot of noise in the pool area in the middle of the knight.. sounded like a large vacume cleaner . didnt like the pillow. too big you might have options in thickness. I used to take mine untill the bed bug problem started.
10.0
Anonymous
Exceptional
11-07-2016
Absolutely wonderful!
Pros: Food comfort cleanliness
Cons: Short time I was there
7.5
Anonymous
Good
09-29-2016
Good
Pros: Nice breakfast.
Cons: Something was off with the location/size of the pool. We stayed at a Comfort Inn the night prior, which was comparable, for significantly less (about $30) cost.
10.0
Anonymous
Exceptional
09-26-2016
Best Stay Ever
Pros: The staff
Cons: Nothing
9.6
Anonymous
Exceptional
09-20-2016
Our stay was clean, quiet...
Pros: Desk staff was excellent. They provided us with a printed list of dining facilities and understandable instructions on how to reach them.
Cons: Our room was at the back of the hotel right by the outside door. It was still relatively quiet and i did see and use the new style (to me) security bracket at the top.
10.0
Anonymous
Exceptional
09-04-2016
Will definitely would stay again
Pros: Nice touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal I have ever eaten at a hotel service for breakfast and desk was top notch very clean also thank you
Cons:
2.5
Anonymous
Poor
08-09-2016
This was supposed to be...
Pros:
Cons: Front desk attendant was very rude, the room was nothing like the pictures
9.6
Anonymous
Exceptional
08-08-2016
A nice surprise
Pros: We had an appointment the next morning at the nearby Cleveland clinic. It was wonderful to have our motel so close by. The facility was extremely comfortable in our newly renovated room, our breakfast was very nice, and the addition of the happy hour with wine and snacks was great. Overall a very nice stay.
Cons:
9.6
Anonymous
Exceptional
08-04-2016
Reunion trip
Pros: The location was great...close to activities for our family reunion
Cons: No real complaints. It was a good stay
6.7
Anonymous
Pleasant
07-18-2016
Does not measure up to...
Pros: The rooms are nice although smaller than other Homewood Suites we have stayed in. It's nice that there is breakfast every morning.
The front desk staff was friendly.
Cons: Not one staff member, except the front desk, greeted us. Would simply pass you in the hallway. Not even at breakfast. They made me feel like we were in the way. Like their only reason for being there was to clean, not to make sure the guests were tended to. Not the same service we have had at other Homewood Suites. Our room never was serviced. I was told it was because I had the "privacy" sign on the door. Well I did...until 10:00 AM! The sign was down at 10:00 when we left for the day. My family was getting dressed before that so we needed privacy...hence the sign! One more thing...there is no dishwashing liquid in the room. There is only soap for the dishwasher, so there was nothing to quickly wash out a glass or clean a dish with. Seems silly but I've never had to bring my own dishwashing liquid to a hotel with a full kitchen before.
9.2
Anonymous
Wonderful
07-10-2016
Nice hotel, great location if...
Pros: All the staff was extremely friendly and helpful- especially Elia, Michele, Sean and Kyle. Kudos to all of them.
Cons:
7.9
Anonymous
Good
07-07-2016
comfortable
Pros:
Cons: room was small barley had enough space for 2 people to pass each other. price was high 138 after taxes
10.0
Anonymous
Exceptional
06-27-2016
Great Place for a stay!
Pros: Bed was soft yet firm, good support, just the right amount of blanket, not too light, not too heavy, really enjoyed the pillows
Cons: only thing that would have made me happier would have been the option of a ceiling fan. HVAC source being in the window only created hot and cold spots.
10.0
Anonymous
Exceptional
06-23-2016
Exceptional
Pros: Breakfast was great with the fresh fruit, yogurt and granola - loved that there was a healthy choice.
Cons:
9.2
Anonymous
Wonderful
05-26-2016
Superb
Pros: Breakfast was great. Staff was very friendly.
Cons:
10.0
Anonymous
Exceptional
03-16-2016
Wonderful!
Pros: We were in a newly renovated room. I liked all the pull out spaces you could put things and hang towels and all the space in the bathroom. The bed was awesome, very comfortable. There were plenty of outlets for phone and I Pad charging. The breakfast was excellent, plenty of choices. The staff was very helpful and friendly.
We will definitely stay there again!
Cons: The one and only thing we didn't like was the view of the parking lot with all the construction materials and boxes, but we know they are working hard to make the rooms beautiful, like ours was!
9.6
Anonymous
Exceptional
02-23-2016
Exceptional
Pros:
Cons: The breakfast was horrible
10.0
Anonymous
Exceptional
01-12-2016
Great Place for an overnight...
Pros: The room was very clean and the staff was extremely helpful and friendly. I requested extra pillows and they were brought to the room in a timely fashion. Very good breakfast!!
Cons: The spa bath filters were dirty. I had to clean the tub after turning on the jets.
4.6
Anonymous
Disappointing
01-06-2016
Great party place don't take...
Pros: Great location and good breakfast.
Cons: Beds were terrible. Mattresses keep sliding off the the box spring and they were uncomfortable. The two nights were fine, but then a big group of people were partying on the second floor. Cursing, threatening to fight each other and anyone around, banging on walls and slamming doors until 4 am, the halls smelled of weed, and we about left but didn't for fear of losing my non refundable payment. We thought that was a one night thing on a Thursday night, but it went on to Friday night with the same thing. You could not get off the elevator without smelling the drugs on that floor. We checked out on Saturday morning. The manager was at the front desk and asked how our stay was I told her aweful and she needed to do something about the drugs on the second floor. The cleaning guy concurred that there was a problem to the manager, but it did not seem to be at the top of her priority list. She asked me no further questions or even apologized.
9.6
Anonymous
Exceptional
11-06-2015
Exceptional
Pros:
Cons: Not enough parking
6.3
Anonymous
Pleasant
10-19-2015
Mixed bag. Renovation underway.
Pros: Free breakfast had wide appealing variety.
Cons: Desk clerk was unable to confirm booking rate at check in.
4.2
Anonymous
Disappointing
10-11-2015
Disappointing
Pros: The place was only average clean but it was acceptable. The male African-American staff member was extremely helpful and courteous.
Cons: There isn't even a real road to the hotel property. The management and assistant managers (both female) were difficult to deal with, particularly the manager. I did not feel like a valued guest at all when speaking with either one of them.
8.8
Anonymous
Excellent
09-24-2015
Fabulous
Pros: easy check in, comfortable rooms, helpful staff
Cons: room upstairs kept stomping on the floors keeping us awake all night
8.3
Anonymous
Very Good
08-17-2015
Our stay at the Hampton,...
Pros: The suite and 2 TV's The rooms were large and comfortable.
Cons: every time the air conditioner went on, there was a loud hum all of the time it was on. Sounded like it was coming from outside. The bedroom needs a chair or 2 for watching TV.
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