Holiday Inn Express Hotel & Suites

AAA Inspector Rating
8.7
Excellent
121 Guest Ratings
5100 Natorp Blvd
Mason, OH 45040- Map It
AAA Inspector Rating Details (scale 1-5)
3.3
Overall
Room3.5
Bath3.0
Public Areas3.3
AAA Inspector Notes
This hotel has a spacious lobby with multiple seating areas. Guest rooms have a smart, modern decor including large headboards, white quartz counter tops and brilliantly lit mirrors. Beware! There is an ice cream shop within easy walking distance. If you're on a diet, this may be a problem. Smoke free premises. 106 units. 4 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-71 exit 19, 0.7 mi w. 5100 Natorp Blvd 45040.
Pool
heated indoor.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry.
Terms
6 day cancellation notice.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 121 guests
Showing reviews 1 - 5 of 50
1.0
Verified Hotel Guest
Very Poor
Family with Young Children
01-19-2018
Pros: There was mold growing all over the bathroom walls and ceiling. It was dirty and disgusting. Nothing
Cons: Everything about this hotel was poor
10.0
Scott
Exceptional
Traveling as Couple
01-19-2018
Pros: Clean
Cons: Pool was really cold
1.0
Antoine
Very Poor
Family with Young Children
01-19-2018
The front desk told us sorry somebody broke the bed a week ago. But you still rented it out to us and said they would give us $30 off. That's not acceptable!!
Pros: Location was close to Kings Island
Cons: For one its was the wrong room. We had a Kings size with a couch so my 13 year old stepdaughter would have somewhere to sleep and when we got there they have a room with only a chair. Also the bed was broke and fell in between the rail.
9.0
Ashley
Wonderful
Group Traveler
01-19-2018
The continental breakfast has great variety, the pool is small but its still really nice, and the staff were more than willing to assist with any issues or questions you may have.
Pros: The staff were extremely helpful. They assisted in us switching our reservation after we accidentally booked it for the wrong day. They were the best!
Cons: No I was more than satisfied with the service
6.0
Kimberly
Pleasant
01-19-2018
Pros: Extremely friendly staff and excellent breakfast.
Cons: The room was only okay we found some snacks left from the previous people. The pool was extremely dirty.
Showing reviews 1 - 5 of 50