The lobby is beautifully styled with a circular marble and hardwood registration desk. The rooms are spacious with sofa sleepers and 47-inch television sets. Bathrooms have limited free floor space.
Smoke free premises. 127 units. 6 stories, interior corridors. Accessibility (Call).
Pros: Nice and big rooms. Very comfortable.
Fine swimming pool
Cons: Breakfast area is tiny, and the chairs needs an overhaul or to be cleaned
7.5
Jenny
Good
family with young children
09-06-2016
Pros: The room was cute
Staff were super awesome
Cons: Room smelled very strong of chemicals and almost like they were covering up cigarette smells
The bathroom was complicated hard to shut door
Thin walls
9.2
Heather
Wonderful
family with young children
09-04-2016
Pros: It was an incredible combination of up-scale quality and causal value. We will definitely be back!
Cons:
10.0
Tonya
Exceptional
family with young children
09-04-2016
Pros: The size of the room, the cleanliness, also the size and comfort of the sofa
Cons: No microwave as stated
7.1
Tammy
Good
young couple
09-01-2016
Pros: Close to attractions and entertainment
Cons: They were under construction in the lobby
7.9
Stephen
Good
young couple
08-28-2016
Pros: Was nicer than the price I paid for the stay and not to far away from kings island
Cons: Nothing at all
7.1
Denino
Good
mature couple
08-25-2016
Pros: Location was perfect
Cons: Your mattress was horrible. My back hurt so bad I had to lay on the couch. No support or comfort. Felt hard.
7.9
Per
Good
family with older children
08-22-2016
Pros: Some of the tennis players also stayed at the hotel, something our kids liked a lot.
Rooms are very nice, and quite big relative to other hotels.
Cons: Breakfast area could be bigger, and the selection better.
7.5
Terrance
Good
family with older children
08-10-2016
Pros: Location. Everything looked nice and appeared clean..loved the thick glass shower doors!
Cons: Didn't have a fully enclosed bathroom. Wifi signal cut in and out. My spouse woke up with small red bites on upper back and back of arm. We really hope they are from a spider and aren't bed bug bites!
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
08-08-2016
Pros: The hotel and rooms were very clean!
Cons: Everything was perfect.
9.2
Joaquin
Wonderful
family with young children
07-29-2016
Pros: Food was great
Cons: Rude attendees are
8.0
Verified Hotel Guest
Very Good
Family with Young Children
07-27-2016
Pros: Everything was fine
Cons:
7.1
Danielle
Good
review category group of friends
07-26-2016
Pros: Na
Cons: Na
10.0
Lakeyia
Exceptional
young couple
07-26-2016
Pros: Room was extremely cozy
Cons:
10.0
Verified Hotel Guest
Exceptional
07-25-2016
Pros: Room quality and staff was very accommodating and friendly especially hotel employee.
Cons: Nope... nice place
5.4
Ryan
Fair
family with young children
07-19-2016
Pros: Size of room was a plus.
Cons: Room was not ready for check in at 6:30.
Breakfast was not good.
7.5
Adrienne
Good
family with young children
07-19-2016
Pros:
Cons: not enough room for the hot breakfast, and not much parking
9.2
Todd
Wonderful
young couple
07-14-2016
Pros: Awesome site. Rather expensive, but a stellar stay.
Cons: Pricey. Amenties were expensive. In room movies way too expensive.
7.9
Sandy
Good
family with older children
07-12-2016
Pros: Excellent location....close to restaurants and Kings Island. Also, nice breakfast.
Cons: Beds were a little too firm and sofa sleeper not comfortable.
10.0
Melissa
Exceptional
solo traveller
07-11-2016
Pros: Very clean and contemporary! Great location!
Cons:
3.3
Sandra
Poor
family with young children
07-07-2016
Pros:
Cons: I was told one price when check in , my discount was not allow to be applied to billed
7.5
Texas
Good
family with young children
07-06-2016
Pros:
Cons: The reservations were not correct. Did work out but they blamed the mess up mom booking.com
9.2
Michael
Wonderful
mature couple
07-05-2016
Pros:
Cons: Bathroom ceilings was coming off!
7.5
Jodanna
Good
family with older children
06-26-2016
Pros: was able to find everything easy. staff was helpful
Cons: the price! therefore we went to the embassy suites in blu ash
9.2
Anonymous
Wonderful
family with young children
06-22-2016
Pros: Rooms were very large and spacious. Room was very clean.
Cons: Breakfast was not good.
10.0
Kyadon
Exceptional
family with young children
06-19-2016
Pros: Staff was very friendly and allowed us to check in early. Very pleased with our room.
Cons: The satellite reception was out but the area had apparently experienced a bad storm the previous day.
10.0
Rebecca
Exceptional
family with young children
06-19-2016
Pros: Breakfast was great
Cons:
7.5
Anthony
Good
family with young children
06-14-2016
Pros: Location was good !!
Cons: Lots of kids and noise
7.5
Anonymous
Good
family with young children
06-07-2016
Pros:
Cons: They changed my credit card three times
10.0
Sandra
Exceptional
family with older children
05-31-2016
Pros: Friendly, and personal staff. Helpful with information about the area and activities for the family. Good breakfast, clean room and common areas. Nice decor, will definitely look for Hyatt hotels elsewhere.
Cons: Would have liked a microwave in the room
10.0
Latosha
Exceptional
family with older children
05-24-2016
Pros: I liked the space the room offered. And the cleanliness the hotel offered. And breakfast was good also. Staff was very helpful and provided great customer service.
Cons: I didn't like that there was no microwave. And that the bathroom sink wasn't actually in the bathroom.
9.2
Alan
Wonderful
solo traveller
05-21-2016
Pros: Room size and facilities
Cons: Limited breakfast options
10.0
Michael
Exceptional
mature couple
05-19-2016
Pros: Breakfast was great and location was awesome.
Cons: People were loud way past quite time.
10.0
Beverly
Exceptional
mature couple
05-11-2016
Pros:
Cons: The only thing I did not like was the lady panhandling in the parking lot with her story about a broken transmission. Evidently our experience was not the first time she was there. I think she Ned's to be banned from the property.
10.0
Marrtha
Exceptional
family with young children
05-07-2016
Pros: Room was great and everyone was very nice and helpful
Cons:
10.0
Matthew
Exceptional
05-03-2016
Pros: This hotel was amazing. One of the best we've ever stayed in. The room was spacious and peaceful, the bed was firm but comfortable, even the shower had a very lavish feel with the glass doors. Did I mention it was clean? I'm talking spotless.
Cons: Can't think of a single thing
2.0
Verified Hotel Guest
Poor
Group Traveler
04-05-2016
Pros: location
Cons: understaffed room I paid for unavailable upon arrival room layout awkward drunk people (customers)at the bar/check in desk desk clerk doing her best - but was alone - not sure why so understaffed but that seems unfair to employees & guests
10.0
Deserie
Exceptional
family with older children
03-29-2016
Pros: Everything was great!
Cons:
10.0
Christina
Exceptional
review category group of friends
03-27-2016
Pros: The facility was very well kept, and the staff was amazing!
Cons:
10.0
Patricia
Exceptional
mature couple
03-22-2016
Pros: It was my first visit to Cincinnati and my boyfriend chose to stay at Days Inn in Cincinnati let me tell you the rooms we deplorable and the concierge was terrible I immediately looked for a cleaner hotel and with my past experience with Hyatt it was the one I was choosing impeccable service. I will always choose Hyatt and so will my boyfriend
Cons:
5.0
Nichols
Fair
review category group of friends
08-18-2015
Pros: The tennis players
Cons: My account was overcharged due to a tech issue betweenbooking.com and Hyatt
8.0
Verified Hotel Guest
Very Good
Family with Young Children
08-09-2015
Pros: Great location (close to King's Island, restaurants, shopping). Very friendly/helpful staff. Rooms had comfortable beds w/ lots of sitting area thanks to a couch. Bathrooms were clean. It was nice having a refrigerator. Breakfast was good!
Cons: There was some leftover food in the refrigerator -- likely an isolated occurrence as the room seemed clean otherwise. The bathroom (toilet/shower only as sink is outside of the closed door) is very tight/crowded -- may be difficult to maneuver inside.
9.6
Wendy
Exceptional
family with older children
07-25-2015
Pros: Clean and conveniently located
Cons:
10.0
Kasandra
Exceptional
family with young children
07-19-2015
Pros: I loved the location close to Kings Island and the staff was helpful.
Cons: That we had to wait 30 min for our room
7.5
Jennifer
Good
family with older children
07-06-2015
Pros:
Cons: The policy for charging your credit card is just wrong. They charge more than the agreed amount "just in case" it takes a week or more to get your money back.
I also traveled with my dogs. The first day they called me back from the park I was visiting because my dog was barking, which I totally understand but they wouldn't address the kids playing in the hall which was causing the barking.
7.5
William
Good
family with older children
07-06-2015
Pros: Very clean every time we have stayed there. Enjoyed the pool
Cons:
9.6
Terence
Exceptional
family with young children
06-14-2015
Pros: The staff was very friendly. It looked very clean
Cons: It was a madhouse at breakfast. They needed more staff to assist guests throughout the day.
8.3
John
Very Good
solo traveller
05-21-2015
Pros: friendly staff
Cons: out of coffee in the morning. fruit tasted rancid.
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