The lobby is beautifully styled with a circular marble and hardwood registration desk. The rooms are spacious with sofa sleepers and 47-inch television sets. Bathrooms have limited free floor space.
Smoke free premises. 127 units. 6 stories, interior corridors. Accessibility (Call).
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 89 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: The rooms were updated, everything was clean, 50 inch flat screen tv with usb connections.The staff was very friendly, the pool area was clean with clean towels all around.Located near various restaurants and stores.
Cons: Bathroom was a little small but very clean.
2.0
Anonymous
Poor
08-11-2017
Pros: location
Cons: understaffed room I paid for unavailable upon arrival room layout awkward drunk people (customers)at the bar/check in desk desk clerk doing her best - but was alone - not sure why so understaffed but that seems unfair to employees & guests
10.0
Anonymous
Exceptional
08-11-2017
Pros: This hotel was amazing. One of the best we've ever stayed in. The room was spacious and peaceful, the bed was firm but comfortable, even the shower had a very lavish feel with the glass doors. Did I mention it was clean? I'm talking spotless.
Cons: Can't think of a single thing
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great decor. Staff very helpful & friendly. Breakfast was excellent. Rooms were excellent. Thanks to all. This is the only hotel we consider staying at when we travel Down from Michigan
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Hot water
Cons: Lower level carpets were dirty.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Updated, clean and comfortable
Cons: Narrow beds. Bathroom only allowed a small one foot area to squeeze between the tub and toilet while you open the door, making this hotel impossible for larger guest to stay without leaving he bathroom door open. Internet was frightfully slow.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff were very nice. Free breakfast with a lot of choices. Enough seating for breakfast with overflow, which most hotels don't do.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: excellence price/quality.
Cons: Heating wasn't working well in the room.
10.0
Anonymous
Exceptional
08-11-2017
Pros: I was in town for a volleyball tournament. We needed to leave before breakfast was scheduled. They allowed us to eat breakfast before they 7am time. Wonderful service!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: It was very clean, breakfast was great, and staff super friendly!!
Cons: Everything was great!
10.0
Anonymous
Exceptional
08-11-2017
Pros: I liked the breakfast. There was a lot of food to choose from.
Cons:
4.0
Anonymous
Disappointing
08-11-2017
Pros: Location
Cons: The pillows were horrible, the breakfast offered was not what was advertised and was sub par, the trash can in front of the hotel was overflowing and there were people standing around it smoking, while employees stood with their arms crossed watching.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location for Kings Island. Accidentally left something behind abs the staff was extremely helpful in getting it returned for me.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location was perfect and the staff was very friendly and accommodating.
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: Location was great, rooms are large and clean
Cons: Very poor representation of a Hyatt. He advertises restaurant and bar, and but is only a small partial service selection attached to the check-in counter Pool was not particularly clean or nice. And staff was not welcoming or friendly.
8.0
Anonymous
Very Good
08-11-2017
Pros: The room was great and clean. Eventhough only 6 floors we had a nice view. Great location. Weekend breakfast was the best! Would we stay here again...absolutely.
Cons: Bathroom was too small. TV was outdated and picture quality was bad. Pool was not clean, very outdated...needs a major facelift. Very few options for Weekday breakfast. The restaurant was no restaurant...it was a little cafe.
7.5
Anonymous
Good
08-05-2017
Good
Pros: Breakfast was nice.
Cons: Some glass was cracked in one of the mirrors and one of the drawers was broken. No microwave in room.
10.0
Anonymous
Exceptional
08-04-2017
Exceptional
Pros: Everything was clean and well kept. The rooms were perfect for our needs!
Cons: The bar closed at 11pm. I would have liked for it to be open a little later since we didn't get there until 10:30pm. No big deal though we still had a great time.
6.7
Anonymous
Pleasant
08-02-2017
Pleasant
Pros:
Cons: The sofa bed mattress was horrible and we had to go to several rooms to replace. Was not able to sleep in bed even after replacing mattress. They were very much in need of new ones.
9.2
Anonymous
Wonderful
07-31-2017
Superb
Pros: Yes, the eggs were extra fluffy, oatmeal was sustaining.
The bed was comfy. Everything was super clean.
The staff was extra helpful.
Cons: I was not enthused with the cost per night.
Considering it was a music festival weekend...
per night felt very inflated.
9.6
Anonymous
Exceptional
07-31-2017
Returning soon, great place!
Pros: We liked Everything! Guest services excellent.
Cons: Nothing to dislike
9.6
Anonymous
Exceptional
07-31-2017
Very comfortable. Highly recommended.
Pros: Loved the decor of room. Very well landscaped. Nice focal pt on arrival. The bed was amazing. Almost overslept! Lol
Cons: The couch in room was uncomfortable. Plus no microwave in room.
8.8
Anonymous
Excellent
07-31-2017
Good but a bit disappointed.
Pros: The breakfast was good. A second meat choices would be nice. I don't eat pork.
Cons: Housekeeping woke me up every morning. They were talking loudly up and down the hall at 9:00 am. They had an entire conversation outside my room. My room was next to the elevator so the was no carpet to deaden the sound.
8.8
Anonymous
Excellent
07-25-2017
Fabulous
Pros: The room was amazing and they where very nice
Cons: The time on the breakfast could have been longer and had more to select from
6.7
Anonymous
Pleasant
07-24-2017
Mediocre at best, will not...
Pros: WiFi pool
Cons: Hallways and elevator had poor odors. Sofa bed super uncomfortable, unable to use, had to sleep on coach. Staff poorly trained. Night bartender did not how to make basic alcoholic drinks. Morning check out clerk unable to print out billing receipt. Not enough towels in bathroom carpool area. Pictures on website misleading. Bathroom showed two shower heads, only one. Bathroom very small. Bar area ridiculously small, just a counter.
10.0
Anonymous
Exceptional
07-20-2017
A GREAT Experience!
Pros: Beautiful, spacious, clean rooms. Wonderful, well stocked breakfast bar. Friendly staff, that showed they cared.
Cons: Microwave in room.
9.6
Anonymous
Exceptional
07-18-2017
Exceptional
Pros: It was clean the staff was professional.
Cons: There was nothing I didn't like.
7.5
Anonymous
Good
07-16-2017
Good
Pros: The room was nice and we were able to park right out front. It was only a few minutes from King's Island and there were a few choices for restaurants very close by.
Cons: The pool was gross. There was hair, gum, and some other things floating in it. We immediately got out after jumping in. I clearly booked for 4 people, however, we were only provided bedding, and towels for 3 people. Having to keep going to the front desk to ask was annoying.
10.0
Anonymous
Exceptional
07-14-2017
Amazing!
Pros: Breakfast was a nice spread, very spacious rooms, comfy beds.
Cons: I wish our room would of had a tub rather than a stand up shower.
7.1
Anonymous
Good
07-13-2017
Disappointed
Pros: Food was awesome! Staff were very nice! Location was great!
Cons: You could tell that the room used to be a smoking room. No coffee in our room. Had to go downstairs to have staff fill up ice bucket. Workout facility was very small and machines needed servicing. Pool area was not impressive. Definitely not what you would expect from a Hyatt Recency hotel
2.5
Anonymous
Poor
07-11-2017
Sheisters: Double billed and refuse...
Pros: nothing
Cons: I was double billed and the hotel is refusing to correct this clear cut issue.
9.6
Anonymous
Exceptional
07-10-2017
I would stay here again!
Pros: The bed was very comfortable and I enjoyed the layout and spaciousness of the room. I also appreciated the extra sink by the coffee maker and fridge.
Very nice breakfast, lots of choices, very nicely set up, clean and orderly.
Cons: Not enough parking, I parked in the Graeter's parking lot as suggested by the staff but still worried my car would be towed.
I also did not like the layout of the eating room, way too much traffic of people coming in and out while trying to get to a table and enjoy a quite breakfast.
Cons: We were asked if we wanted to upgrade to a king and sofa from a dbl and sofa. I wish I hadn't. Our friends stayed with the dbl and sofa and had mu h more room and they slept much better than our family. There was no washer and dryer for us to use for our son's baseball uniform. I thought the staff would offer to help with that, but I was wrong.
10.0
Anonymous
Exceptional
07-05-2017
Had a blast
Pros: Very nice
Cons: N/a
5.4
Anonymous
Fair
07-04-2017
Passable
Pros: The location was what I expected. Bed was comfortable.
Cons: The room picture online was taken to make room appear bigger. The king room is a big joke. I made a reservation for 4, only towels for three, and not enough pillows. The carpet and elevators need updated. The breakfast was terrible, there was no protein left, and no cups for milk or juice. They ran out of plates also. The layout of the breakfast seemed strange, then I heard one of the many indifferent hotel workers, talking about the line running backwards. Instead of instructing the guests, she said oh well, and let the chaos continue. You would like to think they know roughly how many guests are staying, and could make an attempt to keep the breakfast going until the advertised time. When asked if there was anymore bacon coming, the cook just said no. This was at 9am. There was a line of at least twenty people, and breakfast was supposed to end at 9:30. My suggestion would be to spend the extra, and stay somewhere else. I believe the Hyatt place has potential, and maybe was a decent place at one time, but not the way it is being run now. I wouldn't consider staying there again, unless the price is reduced to the level of the service they provide.
10.0
Anonymous
Exceptional
07-04-2017
Hyatt Place never fails to...
Pros: Hyatt Place never disappoints...always clean with comfy cozy rooms...price is always right too..
Cons: the only negative I had for this trip was the indoor pool room was to hot to actually sit in and relax...
7.5
Anonymous
Good
07-03-2017
Good
Pros:
Cons: Poor Internet service. Really bad
10.0
Anonymous
Exceptional
06-24-2017
Will pick this place again
Pros: There was an ice cream place that we could walk to. The pool was nice. The room was really spacious and allowed our kids to play without being underfoot. There was some kind of college sporting event. Lots of 20 somethings milling about. Although we saw lots of beer coming in, we never had any issue. The only problem we had was one elevator was out of order, so there was usually a wait to get to and from the lobby.
Cons: Fixing the elevator
9.6
Anonymous
Exceptional
06-23-2017
It was a good day
Pros: I like the fact that we were close to everything and we had a double room suite so there was a lot of room for my daughter to run around
Cons: The breakfast could have been a little better because from what they were promoting all over the hotel it was not fresh everything was kind of Continental where it was pre-made nothing was made from scratch and the pancakes were just reheated from Frozen
8.3
Anonymous
Very Good
06-19-2017
Very good
Pros:
Cons: We were moved due to a very hot room
New room was also very hot
Very uncomfortable
Breakfast was Not as advertised
No bacon
Eggs tasted bad
6.7
Anonymous
Pleasant
06-12-2017
Pleasant
Pros:
Cons: Booking.com gave us rooms that werent available so when we got there we had to get two rooms for our family and our two teen kids slept in a seperate hotel room....
10.0
Anonymous
Exceptional
06-04-2017
Awesome place to stay
Pros: Very clean facility and the staff was extremely nice. When you hear the words free breakfast you automatically think cold cereal and maybe some bread. Not here they had a large selection of foods that tasted great.
Cons: Could not stay longer.
7.1
Anonymous
Good
05-24-2017
Shop around,
Pros: Good location, relatively clean.
Cons: Room configuration was odd when choosing king bed. Not my first choice when comparing facility to other option in area. No real healthy options for breakfast :(..
8.8
Anonymous
Excellent
05-09-2017
Nice place to stay with...
Pros: The rooms were spacious and clean. The check-in receptionist was able to switch my other room to a higher floor which was nice. The next day, the morning receptionist, was very friendly, and was able to hold my leftovers that I left in my rooms' fridge, for me to pick up later that day. The kids really enjoyed the pool and being able to walk to Graeter's for Ice Cream!
Cons: The free breakfast could have been better. The pancakes were cold and rubbery and the sausage seemed to be a little undercooked. The biscuits were lukewarm in a crockpot, but the sausage gravy was hot and so were the scrambled eggs. They had a variety of breads that could be toasted and they were good. The fruit salad was ok. I would suggest that they put out a couple of microwaves next to the breakfast area so that you can re-heat your breakfast. Also, put a microwave in the room would be helpful too. Also, after checking in, in the afternoon, I wasn't told that they charge an authorization of an extra $15 on my credit card for incidentals. After questioning it, the receptionist said it would be taken off when we checked out, if we didn't order extras. I think that she should have mentioned it when we checked in.
10.0
Anonymous
Exceptional
05-09-2017
Very nice
Pros: Breakfast was good.
Cons: Wifi was TERRIBLE
10.0
Anonymous
Exceptional
05-09-2017
Comfortable, clean, and friendly staff
Pros: Breakfast was good, the room was nice, and the staff was very helpful! Highly recommend!
Cons:
7.5
Anonymous
Good
05-07-2017
Good
Pros: Staff was courteous and helpful
Cons: Room was not clean when we arrived. Room did NOT have a microwave, was stated in the description that it was included. Hall ways were quite narrow, made passing others awkwardly tight.
3.8
Anonymous
Poor
04-28-2017
Poor
Pros: Location
Cons: Cleanliness
10.0
Anonymous
Exceptional
04-16-2017
Luxury accommodations at an affordable...
Pros: Everything was wonderful. I felt like we got all the extras for an excellent low price.
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