Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Guest rooms are stylish with large work spaces and a soothing gray decor. Rooms with a king bed have a pull-out love seat. Rooms with two queen beds have an easy chair. The lobby bistro serves breakfast and light dinner fare daily. A major mall and other shopping and dining options are located across the street.
Smoke free premises. 121 units. 3 stories, interior corridors. Accessibility (Call).
valet and coin laundry, boarding pass kiosk, airport transportation, area transportation-within 5 mi.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 34 guests
Showing reviews 1 - 5 of 49
10.0
Anonymous
Exceptional
08-11-2017
Pros: Large room. Comfortable beds and nice sofa to relax on.
Cons:
5.0
Anonymous
Fair
08-11-2017
Would never stay here again, too many other choices
Pros:
Cons: Toilet would not flush properly In-room coffee was horrible No free coffee or anything in lobby Couch in room very uncomfortable Extremely expensive for what you get
8.0
Anonymous
Very Good
08-11-2017
Pros: Liked being close to airport for a good price. Close to restaurants and quiet even all though there were three weddings that night.
Cons:
10.0
Anonymous
Exceptional
07-10-2017
Exceptional
Pros: Everything was nice
Cons:
7.9
Anonymous
Good
07-05-2017
Good
Pros: Staff was friendly
Cons: I booked a room with a king size bed and a pull out couch, I didn't get that room no did I receive compensation. I got a roll away bed wich took up a large portion of the room that was left.
9.6
Anonymous
Exceptional
06-20-2017
Nice modern facility.
Pros: Breakfast offerings were typical of this level of hotel. Fine but not outstanding . One issue is no offering of adult cold cereal. Coffee was very good. A very attractive facility. Definitely would stay there again. Also great modern update was multiple USB outlets available.
Cons: Not a dislike but a surprise . The one room refrigerator totally froze items placed in. There did not appear to be an adjuster. For weather and personal reasons after checking out in the morning, I needed to stay one more night. I received a different room. That refrigerator did not freeze items . Actually my ice packs completely defrosted. The computer system still had some bugs slowing down the check out process.
6.3
Anonymous
Pleasant
05-24-2017
Stay in North Olmsted
Pros: Good sized room;
actual glass glassware;
good monitor (tv);
lovely staff, especially cleaning staff;
comfortable bed;
quiet;
nice little outdoor area;
ample parking
Cons: •Bathroom in need of overhaul...in bad shape;
•limited amenities (no lotion, no showercap; very basic soap);
• placing soap, shampoo, etc., on small pedestals/plates is unnecessary and results in everything toppling over. A small soap dish (only) would be sufficient and helpful. Now, once you use the soap it just slimes the counter as there is no place to put it.
•NO SAFE IN THE ROOM!!! This was very annoying for what we paid! Disclose this on your web site!
•The world's worst coffee in the room. Truly.
•The new practice of leaving an envelope asking for tips for the cleaning staff is awful. We found the price of this very basic room in a shopping mall with no scenery or ambience was high to start with, but then asking for tips was really tacky. We have always left a small gratuity when the service warranted it, but now having it institutionalized by management asking occupants to do so is entirely new. What is next? A tip jar at the registration? Pay a living wage and don't make staff depend on tips.
7.5
Anonymous
Good
03-27-2017
Good
Pros: Convenient location. Near by to malls and restaurants.
Cons: I would have loved if they provided a moisturizer in the room. I found the soap a bit drying.
9.2
Anonymous
Wonderful
02-27-2017
Superb
Pros:
Cons: There was no included breakfast
6.7
Anonymous
Pleasant
02-06-2017
Over all good place to...
Pros: Bed are comfortable
Cons: No breakfast included
10.0
Anonymous
Exceptional
01-16-2017
Exceptional
Pros: I have stayed at this location in the past and I will stay at it again in the future. This facility is clean and staff is friendly.
Cons:
7.5
Anonymous
Good
01-05-2017
Clean Hotel
Pros: Near to shopping centre
Cons: in the Booking It mentioned the space is 460 Feet but it didn't
Breakfast not include
8.3
Anonymous
Very Good
11-01-2016
Great stay
Pros: Great modern interior design. Everyone was friendly.
Cons: Cleaning lady woke me up at 9:30 am knocking on the door to clean. Fee for breakfast.
10.0
Anonymous
Exceptional
08-25-2016
Exceptional
Pros: The location is far a noisy
Cons:
7.1
Anonymous
Good
07-14-2016
Good
Pros:
Cons: There was some type of construction going on and nobody informed us about it nor postage placed. Wake up because of noisr , not great, not great from a Courtyard property.
7.1
Anonymous
Good
07-10-2016
Perfect location.
Pros: Convenient location. Bistro and bar available.
Cons: Missed having a free breakfast.
6.7
Anonymous
Pleasant
04-04-2016
Pleasant
Pros:
Cons: The price was to much for the hotel
10.0
Anonymous
Exceptional
03-19-2016
Very good overall!
Pros: Beautiful hotel and great value for the money!
Cons: I was disappointed to find I could not smoke on my balcony. With new regulations on smoking rooms, I booked this hotel based on it having a balcony thatvIbcould smoke on.
10.0
Anonymous
Exceptional
03-08-2016
First time and I was...
Pros: Liked the onsite bistro. . .the "same ole" of other chains has gotten old.
Like the exercise room.
Liked that I could open the windows, regulate the temperature of the room (like it cooler than most).
Modern feel and it didn't feel shabby. . was in good repair. Cozy but not cluttered or jammed together.
Cons: The bistro dinner food wasn't great. In the future I will go to one of the local restaurants instead. Breakfast was great though!!
9.6
Anonymous
Exceptional
01-28-2016
Exceptional
Pros:
Cons: The jets in the hot tub did not work.
9.6
Anonymous
Exceptional
12-24-2015
Holiday stay over!
Pros: Close to the mall, places to eat, the pool, hot tub & treadmills with tvs!
Cons: Our checkout was at 11 - housekeeping was at the door at 9:45 or so. We were still getting ready to leave!
10.0
Anonymous
Exceptional
10-28-2015
Comfortable, relaxing stay
Pros: Clean, convenient and comfortable.Starbucks on site. Definite recommendation!!!
Cons:
10.0
Anonymous
Exceptional
09-21-2015
Wonderful place to stay.
Pros: Clean updated rooms. Food was excellent. Food staff were so pleasant and accomodating.Pool was a little too cool but clean.
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