Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
If you are traveling on business, you will find this hotel eminently suits your purposes. All rooms have large desks with comfortable chairs and good lighting: just the platform for producing reports.
Smoke free premises. 100 units. 4 stories, interior corridors.
Cons: Had trouble with keys and I didn't get the group rate because it was negotiated after I booked. Not very good water flow in shower.
7.5
Nancy
Good
family with young children
02-13-2017
Pros:
Cons: Very upset that i was charged twice for the room and then was told that i had to wait 3-4 days for my money to go back into my account..... When it was taken out and my account was less that money. Very inconvenient for traveling and needing the money!!!
4.6
Steve
Disappointing
young couple
10-23-2016
Pros:
Cons: The room had Bed Bugs, had to leave and drive 3 hours home at 11:00 at night !!!!!!
10.0
Joyce
Exceptional
family with young children
10-12-2016
Pros: The room was very large and we were impressed that some lights were turned on for a night time arrival and there was even a night light available in the bathroom. the bathroom was large & whole room was clean and inviting.
Cons:
9.6
Carol
Exceptional
family with young children
10-06-2016
Pros: location and free breakfast
Cons: everything was fine
10.0
Cheryl
Exceptional
young couple
10-05-2016
Pros: Great breakfast, very friendly staff, excellent bedding and towels.
Cons:
10.0
Helen
Exceptional
family with young children
08-26-2016
Pros: The popcorn and other snacks at check in and the afternoon/ evening. Kids loved it.
Cons:
10.0
Frederick
Exceptional
Traveling as Couple
08-10-2016
Pros: Great room! Well decorated, clean, quiet air conditioner, cookies and popcorn in lobby, good breakfast selection and taste including coffee!!
Cons:
10.0
Les
Exceptional
mature couple
08-07-2016
Pros: We arrived on a Sat. afternoon, in need of an early check in and hopefully getting our flat tire fixed before a wedding in two hours. Lia Perez at the front desk was most helpful. Thanks to her helpful information we were able to get the tire fixed and get to the wedding on time. Super friendly and helpful. Breakfast was outstanding both mornings. Again, the staff was friendly and kept things supplied and everything clean.
Cons: The only thing we didn't like was that the rug in front of the air conditioner was very wet. Told Lia Perez when we checked out and she wrote it down for maintenance. We have no doubt that the problem was taken care of and fixed.
9.6
Adolph
Exceptional
mature couple
08-04-2016
Pros: Large room, comfortable bed, good breakfast, nicer than similarly priced competition
Cons: Air conditioner blower would not shut off making it uncomfortable when working at small table in front of it. It still controlled the temperature and the room was very comfortable. Shower controls a little difficult to figure out and shower head too high for a short person to reach and change spray pattern or direction.
10.0
Timothy
Exceptional
08-02-2016
Pros: Clean and has a great breakfast
Cons: No
9.6
Jerreld
Exceptional
family with young children
07-31-2016
Pros: The room was so clean and fresh! The house keeping staff is awesome!
Cons: It was unfortunate the pool was down for repair since it is an indoor pool and it was raining. But.. The service and other amenities did more than enough to make up for it.
10.0
Stacey
Exceptional
family with young children
07-25-2016
Pros: Great staff upon arrival and departure, clean and quiet rooms and excellent breakfast!!
Stopped for an overnight during a road trip from St. Louis to Bethany Beach. It was a relief to have a nice place to rest after braving a car ride with a 12 year old and a 4 month old.
Cons: Ice machine broken on our level but not the end of the world!!
10.0
Mary
Exceptional
family with young children
07-23-2016
Pros: Breakfast was excellent...staff was polite and accommodating. Highly recommend!
Cons:
10.0
Jan
Exceptional
family with older children
07-06-2016
Pros: The beds were very comfortable -- I don't usually sleep that well at a hotel, but I had two restful nights of sleep. The coffee was exceptionally great!
Cons: There was never enough seating in the breakfast room, so we ended up having to go out to a restaurant for breakfast.
10.0
Brian
Exceptional
family with young children
06-25-2016
Pros:
Cons: The hotel we stayed the night before was horrible but this one made up for it! Staff was very helpful and engaging. Room felt like it was personally made for us. Will definitely stay there again if found in the same situation.
9.2
Joanne
Wonderful
mature couple
06-07-2016
Pros: Room was clean and comfortable. Breakfast was excellent.
Cons: Need a fan on the treadmill in the exercise room.
8.8
Robert
Excellent
mature couple
06-06-2016
Pros: Staff was friendly and helpful. Pillows were wonderful and bed was soft. A/C was nice and cool although a bit on the noisy side. Location was perfect for traveling to Westcott House (Frank Lloyd Wright museum).
Cons: There was an ant crawling on the nightstand. The refrigerator was frozen over and useless, although the staff was helpful in replacing it quickly with a working refrigerator. The Kleenex box was nearly empty, front desk replaced it. Quality of bath gel and shampoo was mediocre. Window could have been bigger.
8.3
Froze
Very Good
family with older children
05-27-2016
Pros: Nice to have pool and gym.
Cons: A locker room next to the pool would be nice.
9.0
Jon
Wonderful
Family with Young Children
04-03-2016
Pros: Overall look was very nice. Classy and clean. Breakfast/lobby area was excellent.
Cons: Nope
9.6
Gregory
Exceptional
solo traveller
03-17-2016
Pros:
Cons: Room 217 shower faucet is broken very little water flow
10.0
Lanise
Exceptional
mature couple
03-04-2016
Pros: I loved the customer service that was given to me
Cons: I have no complaints
10.0
Timothy
Exceptional
family with older children
02-08-2016
Pros: Location was right off the highway and easy to access. Beds were super comfortable
Cons: Although the breakfast was tasty, it seemed somewhat limited in the choices available.
9.6
Judith
Exceptional
solo traveller
02-06-2016
Pros: Full-time beverage station in the lobby and ease of wifi connectivity. Decor was updated and very attractive. Far enough from the highway, but still very accessible. Several restaurants nearby.
Cons:
10.0
Debra
Exceptional
mature couple
01-08-2016
Pros: Lived everything about this property - from the bedding to the price
Cons: Single mirror over single sink in bathroom
9.6
Derek
Exceptional
family with older children
10-28-2015
Pros: Staff was friendly and helpful and the room was very comfortable.
Cons: N/a
9.2
Catherine
Wonderful
family with older children
10-25-2015
Pros: The hotel was conveniently located and was very clean.
Cons: The breakfast bar was just ok. Fresh fruit was not very tasty and the eggs were not very good :(
7.9
Jolene
Good
mature couple
09-27-2015
Pros: Staff was great. Both checkin and kitchen were attentive once I explained we were there for a funeral.
Cons:
8.8
Lb
Excellent
solo traveller
09-27-2015
Pros: Easy to access the hotel. Decent food close by. Quiet and comfortable.
Cons: Free wifi is pretty slow and to charge for "upgraded" wifi in this day and age is pretty cheesy.
9.6
James
Exceptional
solo traveller
09-15-2015
Pros: room
Cons: all good
7.9
Fred
Good
mature couple
08-13-2015
Pros: Same general quality we expect from a Hampton inn
Cons: Did not smell as clean as we expect (room) had to use coffee packets in room to offset smell
9.2
Joseph
Wonderful
family with older children
07-26-2015
Pros: Breakfast was delicious with many choices.
Assistant Manager Mychelle was incredibly helpful at check out and addressed our concerns to our utmost satisfaction
Cons: Jacuzzi wasn't working
9.2
Rosemary
Wonderful
family with young children
05-25-2015
Pros: Great clean quiet pool
Clean well stocked facilities
Really enjoyed my stay here
I felt very safe staying at this hotel it's car park location and inside
Cons: Being made to feel soooo unwelcome arriving at breakfast at 9:50!
;detailController.handleFacebook('SEO','Hampton Inn by Hilton Springfield', '116155', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/116155H1.jpg', 'Springfield', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Hampton Inn by Hilton Springfield', '116155', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/116155H1.jpg', 'Springfield', '', '', '', '');){kind=link}
