Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
If you are traveling on business, you will find this hotel eminently suits your purposes. All rooms have large desks with comfortable chairs and good lighting: just the platform for producing reports. The lobby is not particularly spacious but does have a long common table that is a fine place for eating breakfast or having a conversation.
Smoke free premises. 100 units. 4 stories, interior corridors.
Cons: There wasn't a store there to purchase anything (snacks, toiletries, etc.) the rooms seem dated.
9.0
Jon
Wonderful
Family with Young Children
04-13-2018
Pros: Overall look was very nice. Classy and clean. Breakfast/lobby area was excellent.
Cons: Nope
5.0
Shauna
Fair
04-13-2018
Pros: Close proximity to our weekend commitments
Cons: The cleanliness was not at all what I would have expected form t his hotel
7.5
Jane
Good
young couple
04-10-2018
Worst night ever!
Pros: Clean white sheets and towels!
Cons: Worst night EVER! Noise til late at night because of a large group (school choir)that screamed and talked very loud up and down the hallways and i called to complain and was told someone would look into it. Didnt get any sleep as it continued! Then the group ate up all the breakfast at 7:30 am and consumed the pool and hot tub while running around screaming at each other. We hated this!
9.6
Claude
Exceptional
young couple
04-05-2018
Exceptional
Pros:
Cons:
9.2
Claude
Wonderful
young couple
04-03-2018
Very convenient and affordable. Very...
Pros:
Cons:
7.5
Melissa
Good
family with young children
03-30-2018
Good
Pros:
Cons:
9.6
Kari
Exceptional
family with young children
03-28-2018
Exceptional
Pros:
Cons:
6.7
Anonymous
Pleasant
review category group of friends
03-27-2018
Pleasant
Pros: Staff was very nice and helpful.
Cons: The shower was very slow and it was extremely hot in the room. Had to turn on the air condition (it winter).
10.0
Leslie
Exceptional
family with young children
03-22-2018
Our stay was very enjoyable.
Pros: The rooms were lovely.There was a mix up in rooms.Ours was given away before we got there so they gave us two rooms for the price of one.
Cons: We were told that we could pay cash for the room when we got there but the money was taken immediately out of our account.We had taken the money with us instead of putting it in our account so we now have to pay overdraft fees of $105.
7.5
Anonymous
Good
family with young children
03-19-2018
it was decent
Pros: The room was decent and the decor was nice. Despite hosting a volleyball team or two the room was very quiet. We heard some footsteps from the room above us but other than that it was quiet.
Cons: The breakfast wasn't great. They had many choices however it wasn't that good. The milk was leaning more towards room temp. The eggs had no flavor and the sausage was the same. It looked good however it had no flavor. We were told that the tub was flowing into the mens room below us. .. while my daughter was bathing..
7.5
Michelle
Good
family with young children
03-08-2018
Good
Pros:
Cons:
10.0
Lynn
Exceptional
family with young children
03-07-2018
Fabulous
Pros: Hot tub
Cons: No laundry mat
10.0
Linda
Exceptional
family with young children
02-22-2018
overall excellent
Pros: Very clean and comfortable. Good breakfast
Cons: One of our rooms had not been cleaned from previous people and my son had to move to another room.
10.0
Joann
Exceptional
young couple
02-19-2018
Overall our stay was great....
Pros: We liked our room, the staff was all very nice. It was a great place to stay, we even lost a room key and reported it and they assured us that it was ok and offered to replace. We will be staying there again.
Cons: The eggs and the sausage for the breakfast were not good. They were microwaved and the cheese was not melted on the fake eggs.
10.0
Ryan
Exceptional
young couple
02-18-2018
Exceptional
Pros: Clean and friendly
Cons:
8.8
Michael
Excellent
family with young children
02-11-2018
worked well for our overnight...
Pros: beds were comfortable.
Cons: Noisy group came in at 4 AM that woke us all up. Other then that good experience.
8.3
Robert
Very Good
review category group of friends
02-01-2018
This hotel exceeded my expectations!
Pros: The staff was outstanding in their care for me. The manager was very helpful and personable when I needed help with the billing portion.
Also, the breakfast provided was filling and tasty!
Cons:
5.0
Anonymous
Fair
family with young children
01-29-2018
Not what I booked
Pros:
Cons: I booked a 2-double bed room for my husband, our 16 year and myself to share for the weekend. When we got into our room, it only had a king bed. I called to the front desk and explained what I had booked, I was put on hold for several minutes, I called back again and was told they had no rooms left with double beds and no rollaways available for the weekend. I was also told if I book through booking.com, I should always call the hotel after I make the reservation to confirm my choice? Why would I do that, when I choose to book online for the convenience not to make more work for myself. This is the 6th hotel that I have booked with booking.com and all other stays were exactly as expected, this is the only stay that was not. Unfortunately, my son had to sleep on a chair all weekend and the front desk was very uncaring. I will not recommend this property.
10.0
Anonymous
Exceptional
mature couple
01-21-2018
Exceptional
Pros:
Cons:
6.7
Anddnewyork
Pleasant
solo traveller
12-06-2017
Pleasant
Pros: It was clean and room was spacious.
Cons: Sketchy area with only fast food restaurants nearby.
7.5
Shannon
Good
family with young children
11-28-2017
Breakfast great, hotel accommodations spot...
Pros: Breakfast was a great option and even though the outside was under construction they were accommodating and the cleanliness and comfort was great inside.
Cons: We stayed for 8 days, the construction was a bit loud a couple of days and the house keeping was a little loud a few days in the early morning - but nothing super out of the ordinary for Hotel stay's.
10.0
Anonymous
Exceptional
mature couple
11-26-2017
Exceptional
Pros:
Cons:
7.9
Raymond
Good
solo traveller
11-13-2017
Good
Pros:
Cons:
7.9
Gillian
Good
solo traveller
11-06-2017
Great stay for business, would...
Pros: Super comfy bed. Lovely staff. Nice big spacious room.
Cons: Self-service laundry would have been nice for my length of stay.
9.6
Shirley
Exceptional
review category group of friends
10-29-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
10-29-2017
Exceptional
Pros:
Cons:
10.0
Laura
Exceptional
family with young children
10-11-2017
Comfortable, friendly hotel with excellent...
Pros: Excellent breakfast. Shout out to Natalie who took care of everyone at breakfast.
All of the staff were friendly and helpful
Cons: Can’t really think of anything
10.0
Laura
Exceptional
family with young children
10-07-2017
Very comfortable hotel, would stay...
Pros: Comfortable, clean
Cons: No complaints
10.0
Connie
Exceptional
family with young children
10-02-2017
Very nice time.
Pros:
Cons:
9.6
Bruce
Exceptional
solo traveller
09-08-2017
What I expected
Pros: Convenient, clean, good breakfast.
Cons: Nothing
6.3
Dean
Pleasant
solo traveller
09-04-2017
Disgruntled
Pros: The building and room was good, enjoyed the breakfast.
Cons: I did not like that I had a guaranteed booking price and Hampton Inn Springfield charged more. This after double checking with bookings.com and Hampton. Also did not use the credit card I told them to. Gotta say start g to look at this as fraud. Hoping they get it resolved.
7.5
Lori
Good
solo traveller
08-13-2017
Good
Pros:
Cons:
10.0
Amy
Exceptional
family with young children
08-02-2017
Exceptional
Pros: We were on a long drive. Once we we got situated in our room, it was so comfortable and clean. The bed was great, and the room was so cozy! Would definitely return.
Cons:
9.2
Scott
Wonderful
young couple
08-02-2017
Superb
Pros:
Cons:
10.0
Joshua
Exceptional
family with young children
07-31-2017
Exceptional
Pros:
Cons:
10.0
Marjorie
Exceptional
young couple
07-29-2017
Exceptional
Pros: Very comfortable bed. Quiet room. Nice breakfast.
Cons:
10.0
Laura
Exceptional
young couple
07-25-2017
Excellent stay!
Pros: The room was very spacious and spotless. The bed was very comfortable and I felt immediately at ease when I walked in the hotel.
Cons: Not a thing!
10.0
Joni
Exceptional
solo traveller
07-06-2017
Exceptional
Pros: The woman taking care of the kitchen area was extremely efficient and very kind. The room was comfortable. Loved the pillows. The woman who checked me in was helpful.
Cons: I could have used a longer stay!
9.2
Carolyn
Wonderful
family with young children
06-19-2017
Superb
Pros:
Cons:
9.6
Anonymous
Exceptional
family with young children
06-18-2017
Exceptional
Pros:
Cons:
10.0
Eletha
Exceptional
review category group of friends
06-15-2017
Will stay again in Aug.
Pros: The bed was great, as well as the overall room The lady taking care of the breakfast was GREAT
Cons: We prefer a chair height toilet.
7.1
Lisa
Good
solo traveller
05-30-2017
Good
Pros:
Cons:
7.5
Clarence
Good
family with young children
05-26-2017
Good
Pros:
Cons:
5.4
Loni
Fair
young couple
05-25-2017
Stop over at Springfield
Pros: Looked like an older hotel, not much around it. It was ok but not one of the nicer properties I've stayed in
Cons: Pillows were small, could use queen size pillows on the beds
9.6
Matthew
Exceptional
family with young children
05-01-2017
Exceptional
Pros:
Cons:
7.1
Lynn
Good
family with young children
04-19-2017
Good
Pros:
Cons:
10.0
Gary
Exceptional
family with young children
04-13-2017
GREAT HOTEL
Pros: CLEAN
Cons:
10.0
Alan
Exceptional
family with young children
03-19-2017
Exceptional
Pros:
Cons:
7.5
Marian
Good
family with young children
03-12-2017
Comfortable room but low water...
Pros: Clean and confortable
Cons: Had trouble with keys and I didn't get the group rate because it was negotiated after I booked. Not very good water flow in shower.
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