Hyatt Place Cleveland Westlake Crocker Park

AAA Inspector Rating
8.7
Wonderful
22 Guest Ratings
2020 Crocker Rd
Westlake, OH 44145- Map It
Members save 10% or more and earn World of Hyatt points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
3.3
Overall
Room3.4
Bath3.1
Public Areas3.3
ARATED
AAA Inspector Notes
Guest rooms are spacious with a king or two queen beds, all-white bedding, a sectional pull-out sofa and a good-size work space. Complimentary hot breakfast is served daily, featuring scrambled eggs as part of a build-your-own bowl. Snacks, salads and sandwiches are available as grab-and go options at the front desk. A menu of light fare, like pizza, sandwiches, salads and appetizers, is available 24/7. A ton of other dining options are within walking distance in the adjacent upscale shopping complex, which also has a movie theater. Smoke free premises. 110 units. 6 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-90 exit 156, 0.7 mi s. Located in Crocker Park shopping complex. 2020 Crocker Rd 44145.
AAA Benefit
Members save 10% or more and earn World of Hyatt points when booking AAA rates!
Pool
heated indoor.
Dining & Entertainment
nearby, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet. Some: high-speed Internet.
Sports & Recreation
exercise room.
Guest Services
valet laundry.
Terms
pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 22 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-06-2017
Love this hotel, the location,...
Pros: The staff was simply amazing. Everyone from front desk personnel, to housekeeping to maintenance staff that I passed along the hallways were helpful, kind, and professional. The hotel itself was immaculate and modern. The location can't be beat as everything you could need from shopping to eating to movies was within easy walking distance...literally steps from the hotel doors. Probably the most impressive was the included breakfast. I travel very frequently and the breakfast that was offered is like no other included breakfast that I have ever had at a hotel. There were abundant choices (many healthy options) both hot and cold options were available and REAL eggs.
Cons: The only slightly negative thing that I can possibly comment on is parking. The lot attached to the hotel has limited spaces available. I was lucky enough to find a spot there. After that lot is filled the hotel provides a parking pass for free parking at an adjacent lot, but that is not as convenient as parking right out front. This is a very small inconvenience when compared to all of the overwhelming positive aspects of this hotel.
8.3
Anonymous
Very Good
07-16-2017
Okay, but could find better...
Pros: Included breakfast was only okay, no different than Holiday Inn Express or Hampton, but as our time was limited, it was nice to not have to find a place to eat. Breakfast associate was very pleasant. Room was exceptionally clean, temp was perfect. As I am handicapped, a walk in shower was a definite plus.
Cons: Had booked our room approximately 4 weeks ahead and had a confirmed reservation for a king, nonsmoking room. Checked in at 3:30, only to be told there was no room with a king available and would a queen do? What if I had said no--i had a nonrefundable reservation. I really do not like not getting exactly what I requested when I reserved weeks in advance, with a nonrefundable confirmed reservation. Also, it was very difficult to navigate the dropoff, especially when cars, one with a boat, are allowed to block the narrow entry dropoff for a very long time, and not asked to move them. They were not waiting to check in.
4.6
Anonymous
Disappointing
06-21-2017
Unsanitary
Pros: Location
Cons: My girlfriend saw blood on her towel as she began to dry off.
10.0
Anonymous
Exceptional
06-19-2017
Beautiful, modern facility
Pros: Beautiful facility. Nice modern room, decor, TV, Wifi and lots of plug-ins. Even noticed under-seat plugins in the dining area, like in an airport. Smart! Like the no-swipe card keys. No need to remove the paper sleeve, just touch the door! Surrounding area in Crocker Park is lovely, outdoor mall town center kind of place.
Cons: Pretty expensive.
10.0
Anonymous
Exceptional
06-11-2017
Great stay
Pros: Loved everything about this place!
Cons: The parking was far away.
Showing reviews 1 - 5 of 50