The spacious lobby has a beautiful marble floor. All guest rooms have traditional décor with equestrian prints, dark cherry wood furniture and large armoires. Some rooms have four-poster beds. This hotel is, as its name indicates, primarily a conference center. It has extensive meeting facilities.
Smoke free premises. 118 units. 5 stories, interior corridors. Accessibility (Call).
Pros: Had a full restaurant downstairs. Very nice rooms
Cons:
3.0
Anonymous
Poor
08-11-2017
Pros: Location.
Cons: The fact that there was a cheaper rate with free tickets for Renaissance faire. I ask clerk since I mentioned the Renaissance Faire if they would at least give me the free tickets. She offered to sell them to me. Overpriced and rude staff!
8.0
Anonymous
Very Good
08-11-2017
There were many dogs the night we stayed, lots of barking even after 10pm, but thankfully I wasn't woken in the morning by them.
Pros: Very comfortable beds and pillows. Nice thick towels. Room darkening shades were great. A great sleeping hotel!
Cons: The email said check in was 3pm but the front desk said it was 4pm. I had to wait an hour to get into my room with no apology for the discrepancy from the staff or initiative to let me know when the room was ready. No coffee available in the lobby.
1.0
Anonymous
Very Poor
08-11-2017
Pros: The ONLY thing about this hotel that I liked was the manager . He went above and beyond to make my horrible experience a little better.
Cons: The room was dirty and smelled like pets. We had to hold our breath on the elevators. Apparently there was dog show that we were unaware of and there were a ton of dogs that the owners couldn't quite control and the toilet was broken.
5.0
Anonymous
Fair
08-11-2017
Pros: Location to meeting
Cons: Cleanliness
7.0
Anonymous
Good
08-11-2017
Pros: Location
Cons: No breakfast, morning staff wasn't the friendliness. The rooms weren't bad.
1.0
Anonymous
Very Poor
08-11-2017
Pros: Nothing horrible experience
Cons: Hotel is like a sir Lancelot 18century theme holiday inn which is no way a 2.5 star. More like a 2 at best. Furniture and decor old and lighting is poor felt old time little house on prairie feel. Check in late at 2am and was awoken by fire alarm.
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: That the pool& hot tub wasn't open that was one thing I was looking forward to when the room was booked for the weekend
4.0
Anonymous
Disappointing
08-11-2017
Pros: The food in the restaurant. The service wasn't great, but food was very good.
Cons: My room had a bad odor, like they were trying to cover up a musty smell with air freshener. And the carpet felt damp in spots. Other than that the room seemed clean. They also claim there was free wifi, but could not connect.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location *
Cons: * Woth the exception of a chain type restaurant on the hotel property, there are no other nearby restaurant / tavern options in this neighborhood of greater Wilmington, Ohio.
8.0
Anonymous
Very Good
08-11-2017
Pros: Price and liked the room size.
Cons: A little dated, but is being updated.
9.0
Anonymous
Wonderful
08-11-2017
Pros: it is so good and cheap.
Cons: There is no hot water.
8.0
Anonymous
Very Good
08-11-2017
Pros: Room was spacious and hotel is quiet.
Cons: The room was dated and had a musty smell.
5.0
Anonymous
Fair
08-11-2017
Pros: Location and hotel staff
Cons: The restaurant in the hotel ( max and ermas) was not a good experience. Staff was very blase' about service, quality of food so so.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff that we interacted with at this hotel were awesome. The king size bed provided a restful
Cons: No!
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything about the hotel was wonderful.The lobby was spectacular,the staff were friendly and courtesy,room was amazing. We received 2 free breakfast voucher and the food was great in the restaurant. The restaurant staff were courtesy. Will return!
Cons: There was nothing that I didn't like about the hotel,was amazing.
2.0
Anonymous
Poor
08-11-2017
Pros: Good location, nice personnel. My first room was terrible but moved to new room for night #2. It met their usual standards. We have stayed here numerous times over the years and good hotel for the area.
Cons: My initial room was terrible. It was a single bed, handicapped room. The mattress was worn out, desk chair bottomed out and small additional chair bottomed out. Shower water got all over the floor even with towels down, no place to put shampoo, etc.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Location
Cons: Breakfast was not included in price.
6.3
Anonymous
Pleasant
08-06-2017
Pleasant
Pros: Bed was comfortable.
Cons: Poor lighting in the room. Overall, the room felt shopworn and old.
We had to ask about breakfast before we were told that we needed to purchase $5.00 vouchers for breakfast. No breakfast buffet available
7.5
Anonymous
Good
07-31-2017
Good
Pros: Room was spacious.
Cons: Said there was a hot tub on line. No hot tube at hotel.
7.5
Anonymous
Good
07-10-2017
Good
Pros: Was a rushed trip and this worked well as a stopping point in route to Tennessee
Cons:
5.0
Anonymous
Fair
06-26-2017
Very disappointing
Pros: I liked the individual coffee pots and tea pods, also enjoyed the indoor pool
Cons: I booked my room 2-3 months in advanced to make sure I got a room with 2 queens I also called a couple times in between time booked and actual time I showed up, the last being 3 days before booked time, when I showed up they said it was a King I explained I booked room 2-3 months in advance for a room with 2 queens and I got an attitude saying they didn't have 2 queens(well I guess you have the only hotel that doesn't have rooms with 2 queen beds in it) and then she said I called and switched my room to a king(no I called to make sure I got the confirmation number and all was set not to switch to a king which I didn't want since I was with a business associate and why I was making sure I had 2 queen beds. She then proceeded to tell me it had a sofa bed in it so that settles that, oh yes just what I wanted to have 1 of us sleep on a sofa sleeper. After stating I wasn't happy she discounted the room which was the least she could do to help make a bad situation better. I wasn't told about breakfast and having to get a voucher for $5 until I called asking about the "free breakfast" that was supposed to be available at this location, and at that time was told about the vouchers. The lack of snack vending machines were a surprise, it was stated in the hotel book to get snacks from front desk but when we called she said she didn't have any there and no vending machines had snacks but there was a gas station within walking distance that had snacks, so we walked in the rain to the gas station to get snacks that could have been available through a vending machine(why wouldn't you have snack vending machines there? The only Hotel I've ever been to that didn't have that available when there is room next to the beverage vending machine.
7.9
Anonymous
Good
05-07-2017
Good
Pros: The hotel was great for organizing dog event which was the reason I travelled there.
Cons: The only restaurant & bar in the hotel closed already 10pm, which too early when people gather to the hotel getting together.
Didnt enjoy too much the food in the restaurant neither on the banquet dinner. We were driving to Hardhead Farm (15 miles from the hotel) for dining - they serve great food there.
7.9
Anonymous
Good
04-22-2017
Great room and staff....horrible food
Pros: Room was clean and quiet...very comfortable
Cons: The restaurant attached to it (Max&Erma's) was horrible...and that's being kind
5.0
Anonymous
Fair
03-28-2017
Hotel was clean & quiet.
Pros:
Cons: The hotel was very dated. Also said in ad they had a jacuzzi but there was not one on the property.
8.3
Anonymous
Very Good
03-05-2017
Very good
Pros: The room was very spacious. We had a king size bed and a pull out couch. The room temperature was very comfortable and the system was quiet. The bathroom was huge! There was a keurig machine in the room. The pillows and bedding were comfortable.
Cons: The front of the couch was dirty and the pullout wasn't very comfortable. The night stand was visibly scratched up as was the back of the bathroom door. Could use a little updating. There was no mini fridge in the room.
2.9
Anonymous
Poor
08-31-2016
Very poor quality and experience!
Pros: It was the worst place I have ever stayed
Cons: Bathroom had black mold, please Ull out sofa was dirty. Hotel was under construction and never said on website that it was, room smelled musty, staff was very rude, was promised my money back and never seen it yet.
8.3
Anonymous
Very Good
08-16-2016
Friendly facility under renovation.
Pros: Staff was friendly and generally very helpful.
Cons: There was quite a bit of construction going on and the pool was closed for renovation. None of this was disclosed before checking in.
4.2
Anonymous
Disappointing
07-27-2016
Not impressed!
Pros: Bed was ok and air conditioning worked. No laundry soap for complimentary washer and dryer of which they only had one each.
Cons: Elevators and common areas were dirty. Carpeting was dirty. Decorating is out of fashion. Very dark hallways and rooms. Will never stay there again!
9.2
Anonymous
Wonderful
07-27-2016
Nice Place
Pros: Overall quality, size of room, quietness.
Cons: Breakfast service available earlier would have been nice.
8.8
Anonymous
Excellent
07-26-2016
Nice Hotel
Pros: Staff was extremely nice. Bed was comfortable.
Cons: Too pricey for the location. Restaurant wasn't open early enough. Wifi was slow.
10.0
Anonymous
Exceptional
07-14-2016
Exceptional
Pros:
Cons: The only thing was the pool/hot tub area was being redone. That was a little bummer, but not a deal breaker I understand construction must happen. I would definitely stay there again.
10.0
Anonymous
Exceptional
06-07-2016
A great stay, as always,...
Pros: We have stayed at the Robert's Centre for an annual gathering nearby, since 2005 and love this place.
Cons: As always, one small issue-I wish the rooms had fridges. We did have a larger issue, but that was with a neighboring room. We were awaken at just after midnight by what appeared to be drunken, wedding attendees. First they tried to get in our room thinking it was theirs, then they partied until 2am. After a few minutes, I did call the front desk and they said they would send security up. I assume they did, but with some many people coming and going and being loud in the room, I couldn't tell and they certainly didn't quiet down. This was a first for us and definitely made for a long drive that next day on less sleep.
10.0
Anonymous
Exceptional
07-31-2017
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
11-07-2016
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
08-20-2016
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
07-27-2016
Superb
Pros:
Cons:
7.9
Anonymous
Good
06-17-2016
Good
Pros:
Cons:
9.2
Anonymous
Wonderful
04-24-2016
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
03-29-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
07-22-2017
All good in Gurneyville.
Pros: Clean, modern and a good value.
Cons: Everything was fine.
2.5
Anonymous
Poor
05-20-2017
Outdated and overpriced. Rude staff.
Pros:
Cons: The rooms ceiling had cracks in it that were allowing dust to fall onto the bed. The bathroom safety handle was broken and hanging from the wall. The carpet was coming up around the edges. I booked and paid for a room with a king bed and separate seating area, upon arrival all they had was a room with a king bed. When I questioned the receptionist, she said that was the only room available and apologized for the mix up, however, would not discount the additional cost or offer any other compensation. Manager was never on site and was supposed to call me. S/He did not. Even the receptionist that the complaint was filed with said everything is outdated but they are going to remodel it soon.
9.6
Anonymous
Exceptional
10-10-2015
Comfortable
Pros: Clean, friendly staff, comfortable bed, quiet, and very easy to relax in
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