Love to shop? This hotel is attached to a large mall. Love art? It's also attached to an art gallery. The city's main sports and entertainment venue is across the street. Ask for a high floor on the lake side to get a stunning view of the surrounding area and, in summer, watch the leisure boats sail by. On a clear day you may even be lucky enough to see the CN Tower and the skyscrapers of Toronto in the distance.
Smoke free premises. 301 units. 18 stories, interior corridors. Accessibility (Call).
Pros: Rooms were clean bed was excellent room service was great
Cons: Didn't like that the rooms didn't have a small refrigerator and the fact that kids were running and yelling thru the hall at night
8.3
Tam
Very Good
young couple
09-20-2016
Pros: Its was connected to a mall which was great
Cons:
10.0
Sneakyright
Exceptional
family with young children
09-19-2016
Pros: Great views of the river and city. Friendly staff, comfy, clean and spacious room, great bar/lounge and restaurant. Good food, convenient location.
Cons: Breakfast service was a little chaotic. Bed was a tad hard. No major offenses
7.9
Rosemary
Good
review category group of friends
09-16-2016
Pros: Liked the location.The bed was very comfy.
Cons: I didnt like waiting an hour to get my reservation sorted out.I had all confirmation on paper through email and booked 2 king rooms.got there and only one was booked.Eventually were given the rooms.Missed our first event. Didnt get anything for inconvience!!! Was told after by friends that theres a tag on water bottle in room saying if used theres a $2.00 charge!!! REALLY!! We had no glasses with us so unfortunately didnt see this. Dont put it there if we cant use it!!
8.3
Ed
Very Good
mature couple
09-15-2016
Pros: Nice front desk personnel. Very helpful.
Cons: Parking garage charges a bit expensive.
10.0
Dino
Exceptional
family with young children
09-08-2016
Pros: I love the convenient hours of the indoor pool and fitness facility.
Cons:
6.3
Richard
Pleasant
young couple
09-08-2016
Pros:
Cons: Customer service
7.9
Cocco
Good
family with young children
09-06-2016
Pros:
Cons: No fridge in room.
10.0
Tim
Exceptional
mature couple
09-05-2016
Pros: Clean rooms and courteous staff, was very happy with our stay
Cons:
9.2
Shah
Wonderful
mature couple
09-05-2016
Pros: Cleanliness, Beds, Washroom
Cons: I didn't like the fact that I have to pay extra for parking. Any hotel I have been, parking was included in the price.
Other than that, It was very clean and professional , friendly staff.
4.2
Alexandra
Disappointing
young couple
09-05-2016
Pros: The room was spacious, and the price was reasonable
Cons: Room wasn't cleaned to standards. Dusty, furniture. Carpets smelled. Holes in the towels, and stains on the linens. No bar fridge, and ice machine didn't work.
7.5
Mark
Good
family with young children
09-05-2016
Pros:
Cons: Very noisy ventilation system.
10.0
Frequent
Exceptional
family with older children
09-02-2016
Pros: very comfortable bed, clean and wide room
Cons: -
8.8
Shane
Excellent
solo traveller
09-01-2016
Pros: Bed
Cons: Air conditioning.
10.0
Nancy
Exceptional
mature couple
08-31-2016
Pros: the room was great enjoyed our stay
Cons: better pillows everything else was great had fun in the pool relaxing
7.1
Steve
Good
family with older children
08-28-2016
Pros: Beds were comfortable
Cons: No mirror in room, noisy pipes in wall
10.0
Mamoun
Exceptional
solo traveller
08-27-2016
Pros: I like every thing
Cons: Very nice and clean
7.1
Helen
Good
family with young children
08-23-2016
Pros: Hotel lovely. Food in restaurant served by nice staff.
Cons: Very noisy in the corridor at night. Not much to do around the hotel and in Hamilton itself.
10.0
Charlotte
Exceptional
solo traveller
08-21-2016
Pros:
Cons: The only thing I didn't like was that I couldn't turn the air down any lower. I get very hot and wish that there was an option to turn down a bit more!
9.6
Marc
Exceptional
review category group of friends
08-19-2016
Pros: Thea at check in desk was friendly and professional while keeping poise under stress of dozens of arriving guests. On premise parking convenient. Pool and exercise facilities clean and sufficient. Comfy bed and towels.
Cons: No mini fridge in room
9.6
Angela
Exceptional
family with young children
08-19-2016
Pros: beds were comfy great, pool was great for the kids to swim
Cons: extra fees
7.9
Laura
Good
mature couple
08-18-2016
Pros:
Cons: Check-in is difficult at best. There is valet parking available & yet there is no where to pull over & stop for a valet to take your car. Good news if you arrive in a cab ... what little space there is in front of the hotel is usually occupied by a cab!
8.3
Laurie
Very Good
review category group of friends
08-18-2016
Pros: Late checkout was nice, convenient to many locations around city. Liked the tarter sauce it had dill. Nice choice of beer.
Cons: There was no fridge in room, chair in room was not comfortable. Could hear everyone in the hallway.
7.9
Rita
Good
review category group of friends
08-18-2016
Pros: the room was good, clean and big enough. The staff was very helping and friendly.
Cons: not much
9.2
Melisa
Wonderful
solo traveller
08-16-2016
Pros: This hotel is right above a shopping mall so everything was very close. I found this out by accident, the staff didn't tell me this when I checked in.
Cons: They were fully booked on Saturday but one of the elevators wasn't working so there were long waits and very crowded elevators. Getting to the hotel was difficult because of one way streets but after I got there everything was great.
10.0
Sarah
Exceptional
review category group of friends
08-16-2016
Pros: Excellent location for concert and for getting to bus station
Cons: Breakfast wasn't included
9.6
Scott
Exceptional
mature couple
08-16-2016
Pros: Very close to arena/copps coliseum. Lounge nice for drinks.
Cons: Lounge had no food service.
10.0
Cecile
Exceptional
young couple
08-14-2016
Pros: Your money's worth what did you not like
Cons: The one night stand we should have looked for two
6.7
Ty
Pleasant
mature couple
08-12-2016
Pros: I spent wonderful time with my boyfriend in the hotel!
Cons:
4.6
Rb
Disappointing
mature couple
08-11-2016
Pros: Staff
Cons: Room cleanliness could be imporoved
10.0
Verified Hotel Guest
Exceptional
Group Traveler
08-07-2016
Pros: The hôtel was very clean, nicely decorated, there is àNice roof top pool and chilling area.
Cons: Nothing!
9.6
Barry
Exceptional
mature couple
08-02-2016
Pros: We were upgraded to a very large and comfortable room. Before bed, my wife and I enjoyed a drink downstairs. In the morning I used the gym. We enjoyed every aspect of our stay.
Cons: On prior dates their prices have been too high for us.
7.1
Kookoo2
Good
mature couple
07-31-2016
Pros: The rooms were spacious and very comfortable.
Cons: That there was not a refrigerator and microwave in the room. The carpet was stained, paying for parking for a hotel that you are staying at is not right. There were a few issues we had but the hotel did rectified them right away.
10.0
James
Exceptional
mature couple
07-27-2016
Pros: the view from the 17th floor breakfast room
Cons:
7.5
Ryan
Good
solo traveller
07-26-2016
Pros: Room was clean. Room staff very helpful and cheerful. Front desk was accomodating. Late check-in was very appreciated, showed up at 10pm.
Cons: Didnt get my 6am or 6:15am wakeup calls.
Kids running around the hallways until midnight (but thats a parenting issue, not hotel's fault), the doors could use better sound isolation.
7.1
Carol
Good
mature couple
07-25-2016
Pros: beds were good
Cons: no fridge and ice maker wasn't working
10.0
Roy
Exceptional
mature couple
07-25-2016
Pros: Great location for the concert. Very nice hotel.
Cons: Nothing.
9.6
Adam
Exceptional
young couple
07-24-2016
Pros: Gym(24/7), pool, patio, lounge, room all awesome ! It was right beside our concert venue aswell, we had to walk less then a block !! Was so convenient ! And then after the concert I went and got a 1am pump on in the fitness centre..was awesome !
Cons: Worse thing I can say about the hotel is, the shampoo and conditioner aren't very good lol so bring your own and you got a 100% enjoyment rating
8.3
Maceeahusa
Very Good
solo traveller
07-24-2016
Pros: Waking up to the sun rise and the beautiful scene out my window!
Cons: I asked for a rm where I didn't have to walk as far..I got an eighth fl. where I had to do a bit more walking than I would've liked. BUT, LOVED the view from my window!!
10.0
Jennifer
Exceptional
review category group of friends
07-22-2016
Pros: Hot tub, comfort
Cons:
6.3
Ronald
Pleasant
mature couple
07-21-2016
Pros: Beds great
Cons: Beggars out front. Parking access blocked
9.6
Alessandro
Exceptional
review category group of friends
07-19-2016
Pros: Location and accessibility from highway
Cons: Parking information
7.9
Ian
Good
mature couple
07-19-2016
Pros: Location, staff
Cons: Bed.
10.0
Marie
Exceptional
mature couple
07-18-2016
Pros: Every thing was excellent and the price was really good!
Very nice swimming pool and next to the Art Gallery of Hamilton which was the reason to stay there.
There's a shopping center next to the Hotel and you don't have to go outside.
Cons:
3.8
Joesph
Poor
mature couple
07-14-2016
Pros: The bar/restaurant bartender/waitress was very nice.
Cons: Bad smell, like grease. Adjoins underground mall was very dirty. Food in the restaurant wasn't good.
5.4
Jay
Fair
review category group of friends
07-07-2016
Pros: Room ok . Club level nice
Cons: The location . Outside the hotel didn't feel safe . People coming up asking for money. Would not come back.
9.2
Jim
Wonderful
solo traveller
07-06-2016
Pros: Room was great, staff very helpful
Cons: Hamilton
7.5
Milroy
Good
family with older children
07-05-2016
Pros: Beds good, room clean, bathroom clean. Staff ok
Cons: Elevator not clean. Hidden cost
7.1
Solotraveler
Good
solo traveller
07-04-2016
Pros: I had the Fish N' Chips for dinner and they were absolutely perfect! Rooms are always nice and clean and the beds always comfortable!
Cons: I didn't like the lashing I received for having a smoke on the patio. In my defense, there were no signs posted anywhere saying you couldn't bring your drink on the patio or that it was a non smoking area. The security guy could have been a little more understanding but I apologized nonetheless for my ignorance. However, get some signs posted would you? How are people to know?
10.0
Karen
Exceptional
review category group of friends
07-03-2016
Pros: Club lounge had great food and coffee, and a view.
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