Love to shop? This hotel is attached to a large mall. Love art? It's also attached to an art gallery. The city's main sports and entertainment venue is across the street. Ask for a high floor on the lake side to get a stunning view of the surrounding area and, in summer, watch the leisure boats sail by. On a clear day you may even be lucky enough to see the CN Tower and the skyscrapers of Toronto in the distance.
Smoke free premises. 301 units. 18 stories, interior corridors. Accessibility (Call).
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 439 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
08-11-2017
Pros: great staff and great location
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great location, very busy place. Room not ready till 5pm. Staff was great and very helpful. Parking is difficult. Great place to stay.
Cons: View of falls was limited. Was told I would be on 4th floor but was put on 2nd floor.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location .Deposit box in the room.Secure parking.Amazing in room coffee, though the machine is very old .Excellent view to the lake from upper floors .
Cons: The room could be more clean .
9.0
Anonymous
Wonderful
08-11-2017
Pros: Always a comfortable stay. Very close and convenient to everything.
Cons: Our floor was a bit noisy. Would have prefered a more quieter floor.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Always a pleasant stay. Clean and comfortable.
Cons: We were placed in an accessed room which we didn't really due to our late booking.
3.0
Anonymous
Poor
08-11-2017
Pros:
Cons: Hotel ran out of hot water on a Sunday morning at 9am. We called the front desk, who was going to send someone. After 20 minutes we had to call again. Maintenance technician informed us that this happens when there is a 'morning rush'.
8.0
Anonymous
Very Good
08-11-2017
Pros:
Cons: Elevators were totally jammed due to a conference. We spent 45 min trying to get out of the building and ended up taking the fire door, then had to walk all the way around the block back in to let the reception know that we had triggered the alarm.
7.0
Anonymous
Good
08-11-2017
Pros: It was connected to a mall, made getting breakfast easy
Cons: I didnt like the fact that breakfast, parking, and a fridge werent complimentary, I believe the wifi neither, I get lots of hotels and can't recall the last time I had to pay for parking and there wasnt free breakfast and no fridge in the room
7.0
Anonymous
Good
08-11-2017
Pros: The conference I was attending was in this hotel, and the meals and snacks served by the hotel during the conference were excellent.
Cons: During check-in and checkout I had to wait approximately five minutes to be served.
7.0
Anonymous
Good
08-11-2017
Pros: Great location close to all of the concert and show venues. The place is attached to Jackson Square, a good size shopping mall, so there's no need to step outside to go shopping. A parking garage is attached with I/O privileges @ $12.50 per day. My fave.
Cons: The parking would be better at $10/day
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very nice hotel, excellent value
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: The hotel was in a good location. There was a lot of good food places to choose from. Gino's Pizza which is located a block and half away was really good.
Cons: The Sheraton had a little pantry that guests could buy snacks, toothbrushes and other items there. The only problem I had with it was that everything was over priced.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The club room lounge - very pleasant communal meeting area for extended family and nice afternoon hors d'oevres.
Cons: Disorganized desk staff who were rigid and unhelpful after they gave my brothers second reserbed room away by accident. They acknowledged that "someone gave the room away in error" but had no solution. We're rude about it actually.
7.0
Anonymous
Good
08-11-2017
Pros: Attached mall for easy shopping and right in the arts district. Comfortable bed. Friendly staff.
Cons: Charged for parking which was not easily accessible. Noisey.
8.0
Anonymous
Very Good
08-11-2017
Pros: Convenient location.
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros: The staff was friendly and accommodating
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros:
Cons: Very difficult to find the hotel with GPS
10.0
Anonymous
Exceptional
01-03-2016
Excellent Stay
Pros: Bed was extremely comfortable, and our extended stay was granted very easily. Housekeeping / cleaning lady didn't come in as well when we said we're in there
Cons: Took a long time to check in, the line took a while
7.5
Anonymous
Good
12-31-2015
Good
Pros:
Cons: Long check in time
3.8
Anonymous
Poor
12-27-2015
Not Impressed
Pros: bed comfortable nice room
Cons: no smoking room my guest smoked i told them it was non smoking they stopped we still got dingged with a non return of 200 dollars deposit really exessive really !!!! you kept the whole amount we think it was a money grab it was our wedding night they warned us we stopped my guest did not know at first i was busy getting ice so when i came back i told them the next day they said the room smelled of course from night before but we stopped.Not sure we will stay there again
9.6
Anonymous
Exceptional
12-25-2015
Bed was super comfy!
Pros: The bed and pillows were really comfy and the view at night was beautiful at Xmas time.
Cons: I wished there was a small fridge to keep the complimentary bottled water in. It had a safe and ironing board but I wonder how many people would actually use those items compared to a fridge for the water.
8.3
Anonymous
Very Good
12-20-2015
Very good
Pros: Location is good, surrounded by many restaurants
Also near the HSR bus station,very convenient
Cons:
5.8
Anonymous
Okay
11-14-2015
Okay
Pros: Friendly environment
Cons: Food at the restaurant wasnterrible. Fridge wasnt stocked in our room
8.8
Anonymous
Excellent
11-02-2015
Fabulous
Pros: Bed
Cons: Cost
5.4
Anonymous
Fair
10-15-2015
Disappointed because the standard of...
Pros: Staff trying to keep good standard in the absence of renovations.
Cons: Darkness in core-doors ,room carpets.
9.6
Anonymous
Exceptional
10-13-2015
Great experience
Pros: Room was excellent. .Under ground parking could use more signs directing you to hotel area .....
Cons:
10.0
Anonymous
Exceptional
10-13-2015
Location and Comfort take the...
Pros: I felt welcomed at the front desk on check in and all my questions were answered.
The bed was very comfortable and the room was quiet.
I like that you have StarBucks downstairs.
The location is very close to where I was headed for Thanksgiving at my sister's house.
Cons: I did not get a full and correct explanation over the phone when I called before hand to find out about paying by Debit card instead of credit card. It was fully explained at the front desk when I got there.
10.0
Anonymous
Exceptional
10-08-2015
Fantastic hotel with great facilities...
Pros: Really Nice hotel ,great facilities, excellent service
High quality breakfast ,delivered fast
Cons: I liked everything about this place
9.6
Anonymous
Exceptional
10-07-2015
Perfect place for a short...
Pros: The room was super comfy and there was ton of space. The staff was wonderful, they even upgraded us to the corner king suite. Loved how close it is to Jackson Sq, which is great when the weather is rough.
Cons: I was a bit sad that the jacuzzi was closed in the pool area, so hopefully it will be ready for my next visit. Definitely recommend.
5.8
Anonymous
Okay
10-06-2015
Broken hottub and no fridge
Pros: Location to convention centre
Cons: Amenities were broken and no fridge in room.I paid extra to have amenities and was not told they were not working.was huge disapointment
7.5
Anonymous
Good
10-04-2015
Close to venue.
Pros: Cleanliness and the credit for not having my room cleaned every night.
Cons: I was disappointed that I couldn't use the whirlpool after my workout.
6.7
Anonymous
Pleasant
10-04-2015
Was a bad night.
Pros: Was a bad night.
Cons: Did not get any sleep at all the people next door were loud and arguing whole night.being so quiting the room you can hear a pin drop.we were tempted to ask for another room .worst stay ever.
7.1
Anonymous
Good
10-04-2015
neighbor got my paper
Pros: Easy underground parking
Cons: No news paper in the morning. Terrible coffee in the room
9.2
Anonymous
Wonderful
09-29-2015
Superb
Pros: The upgrade and nice room.
Cons: The parking and that we had to pay to park.
6.7
Anonymous
Pleasant
09-28-2015
Quite nice but oldish
Pros: Staff and facilities were good
Cons: The hotel was a little tired
8.8
Anonymous
Excellent
09-27-2015
Good Business Travelers Hotel in...
Pros: Easy and fast check in and out. Quiet, clean and comfortable. Room size was good. Restaurant and bar convenient. Starbucks right in the lobby!
Cons: No refrigerator in the room. Bathroom lighting was low.
10.0
Anonymous
Exceptional
09-25-2015
Highly Reccomend
Pros: Great value for large, modern room. Room & bath very clean. Attractive lobby. Didn't try restaurant/lounge.
Cons: Be aware that the parking garage clearance is very low (6'1") if driving a truck or suv.
8.3
Anonymous
Very Good
09-13-2015
Nice stay in Hamilton
Pros: Nice looking hotel. Good location.
Cons: I would have liked breakfast included with the meal. And for the hot tub to work.
10.0
Anonymous
Exceptional
09-08-2015
Exceptional
Pros: the bed was so comfortable , my daughters did not want to leave any more , we all enjoyed our self , is really a nice place , the breakfast was very good .
nice place , will visit again
Cons:
6.7
Anonymous
Pleasant
08-30-2015
Good, but still need to...
Pros: Food order service is good.
Cons: No fans in bathroom. Always gets hot after taking a shower.
7.9
Anonymous
Good
08-28-2015
Hamilton's Best
Pros: Convenient to public transport
Cons: Panhandlers on King st
10.0
Anonymous
Exceptional
08-23-2015
Great stay
Pros: Great location, comfy beds
Cons:
8.3
Anonymous
Very Good
08-21-2015
Very good
Pros: convenient location to food court
Cons:
7.9
Anonymous
Good
08-17-2015
Not bad don't know if...
Pros: Great location
Cons: Bedding was not changed.was there over a week and the floor was not vacuumed once
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