Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This hotel features various suite-style guest rooms and well-appointed standard rooms, each with comfortable bedding. An Italian restaurant is located just off the lobby.
Smoke free premises. 152 units. 9 stories, interior corridors.
Cons: The hotel was fine but our room specifically was in a poor location.There were 2 weddings in the hotel,and we could hear the music from the reception above us. There was a baby crying in the room next to us resulting in very poor sleep.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great room.
Cons: Internet issues on one day. Service in restaurant at breakfast was slow.
9.2
Anonymous
Wonderful
02-23-2016
Very comfortable bed.
Pros:
Cons: The parking lot was full. The snow banks took up a few spots and cars were double parked. when I told staff member he did apologize and gave me some suggestions
9.6
Anonymous
Exceptional
02-17-2016
Exceptional
Pros: Enjoyed the restaurant and bar downstairs. Waitress and server there was friendly and awesome. The lobby was clean and staff friendly. We also enjoyed the pool and hot tub. Our stay was comfortable, enjoyable and we want to go back soon.
Cons: Extreme cold weather made it impossible to leave hotel to shop.When we got back from Sens game the bar was closed for a late night drink and it was too cold to go to another bar.We did not take time to try a breakfast but will on our next stay.
10.0
Anonymous
Exceptional
02-16-2016
Great location
Pros: Location
Cons: Little parking
9.6
Anonymous
Exceptional
02-16-2016
A complete group of great...
Pros: Staff were very friendly and courteous, room was very clean and the housekeeping staff noticed we put the extra blanket on and when they remade the bed, added it to it instead of putting it back in the closet. Thank you.
Cons: It was a record cold weekend but I think it is terrible that the staff have to wear mittens at the front desk because the doors are not proper for a hotel built in a cold climate. Even though the staff were freezing, they still were friendly and had smiles when dealing with customers. We were standing another 60 feet away at the elevators and could see our breath, the Hotel really needs to look at finding a solution to the entryway.
8.8
Anonymous
Excellent
02-09-2016
Fabulous
Pros:
Cons: Price is always a little expensive. 220 for one night.
8.3
Anonymous
Very Good
02-02-2016
Very good
Pros: Great costumer service and clean. Close to shopping and resturants.
Cons:
10.0
Anonymous
Exceptional
01-26-2016
Favorites place to stay!
Pros: We have stayed here many times, great location if you are heading to Canadian Tire center for an event!! My kids love it there, they call it "their hotel".
Cons:
7.1
Anonymous
Good
01-26-2016
Good stay - but needs...
Pros: pool for kids
Cons: Hotel needs to be updated and smoking not to be at the front of the hotel where guests go threw- it's disguisting and bad for our families allergies
9.6
Anonymous
Exceptional
01-26-2016
A nice place to stay!
Pros: Excellent place to stay and the restaurant Graffiti is a most....
Cons:
10.0
Anonymous
Exceptional
01-25-2016
Great Stay for my Aunt's...
Pros: Paul at the front desk was very welcoming and promptly dealt with every request. Room service for breakfast and Graffiti's Restaurant were excellent.
Cons: Nothing.
10.0
Anonymous
Exceptional
01-24-2016
The staff was very friendly...
Pros: The proximity to the Canadian Tire Center
Cons: The prices of the movies on demand
8.8
Anonymous
Excellent
01-24-2016
Clean, comfortable room.
Pros: Staff were very friendly and helpful. Beds were very comfortable and the room was very clean.
Cons: Exercise room was poor and the onsite restaurant was quite expensive.
9.2
Anonymous
Wonderful
01-20-2016
awesome/ chic experience
Pros: elevator security pass to start elevator.
friendly, helpful staff.on all levels,i.e.desk,restaurant,hotel cleaners.
decor on entering hotel and restaurant decor.
Cons: coffee machine takes too long to brew. consider switch to Keurig machine and coffee pods.
10.0
Anonymous
Exceptional
01-19-2016
Exceptional
Pros: very clean and spacious rooms....comfortable bed and all amenities one needed.....great place to stay....
Cons:
10.0
Anonymous
Exceptional
01-04-2016
Excellent property.
Pros: Customer service was outstanding and the location was great!
Cons:
9.6
Anonymous
Exceptional
12-29-2015
If only the Internet access...
Pros: The room was excellent, the staff very friendly and the food was fine.
Cons: The Internet access was terrible. Half of my attempts to reach websites failed. I found out at breakfast the next day that the hotel plans to upgrade their Internet access; I guess that it's ten years out of date.
6.3
Anonymous
Pleasant
12-27-2015
Pleasant
Pros:
Cons: No breakfast included
9.2
Anonymous
Wonderful
12-16-2015
Superb
Pros: Discount at the restaurant
Cons:
8.3
Anonymous
Very Good
12-13-2015
Very good
Pros:
Cons: Television in living area was not in working order no picture
Staff said they would send some one to fix I declined service call too disruptive
9.2
Anonymous
Wonderful
12-13-2015
Nice comfortable hotel
Pros: Quick fast chexk in when we called the front desk they fixed the problem in a flash . And there was a robe :)
Cons: No hockey on tv
9.6
Anonymous
Exceptional
12-09-2015
Short Stay
Pros: Suite, separate bedroom, tv in each area.
Cons: Very noisy with kids playing hockey in the hallways.
5.8
Anonymous
Okay
11-29-2015
My stay was expensive but...
Pros: Location was great!
Cons: Too much money and a rooms are a bit run down.
7.1
Anonymous
Good
11-04-2015
Good
Pros: Location and comfort of beds
Cons: People screaming at 4 am waking us up and continued for at least one hour
9.2
Anonymous
Wonderful
10-28-2015
Superb
Pros: Loved the location, and proximity to numerous stores and restaurants .The cleanliness of the room also .
Cons: I reserved my room through an online booking site and found the room to be a little pricey ....
5.8
Anonymous
Okay
10-21-2015
I've stayed in nicer hotels...
Pros: Location
Cons: Price too high for quality of accommodation. I've stayed in much nicer for less.
10.0
Anonymous
Exceptional
10-18-2015
definately going again!
Pros: The staff was amazing, the rooms were spotless, the pool and hot tub were great, and the restaurant had amazing food and service. This was the second time we stayed here and it Definately won't be the last
Cons:
7.1
Anonymous
Good
10-13-2015
Location!Location!Location!!!
Pros: Location
Cons: Price too steep
6.0
Anonymous
Pleasant
10-12-2015
Stay in kanata
Pros: Location
Cons: Booked for 2 adults & 1 child 14 & did not even get 2 beds. Not impressed got lumpy pull out coach. Plus it was pricier then the one in Nepean & no continental breakfast included at that price. We stayed at the Nepean location last visit & price was better plus we had continental breakfast incl. I thought all holiday express had breakfast.
8.3
Anonymous
Very Good
09-22-2015
great spot to stay!
Pros: great location - close to freeway and city
Cons: pull out couch was very uncomfortable
wedding music very loud - we could hear it on the 9th floor!! until 2-3am!
5.8
Anonymous
Okay
09-20-2015
Not bad but too costly...
Pros: Location was good
Cons: Young teenagers running up and down the hall. We could have had the same accommodations at a comfort inn for $30.00 less with breakfast.
9.2
Anonymous
Wonderful
08-30-2015
Good Clean Holiday Inn
Pros: The location of the hotel in Kanata near our family
Cons: A long way out from the centre of Ottawa if wanting to explore Ottawa.
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