This modern hotel features a sleek and handsome Italian restaurant just off the lobby. It's easy to get a great night of sleep on the upscale bedding and pillowtop mattresses.
Smoke free premises. 152 units. 9 stories, interior corridors.
Cons: In need of renovations. Carpet seems worn out and fresh paint would help
10.0
John
Exceptional
young couple
09-22-2016
Pros: The room service breakfast was excellent and delivered right on time by polite staff.
Cons: Nothing.
7.1
Diane
Good
review category group of friends
09-21-2016
Pros: Premises well located, very clean and welcoming when you arrive, staff friendly and courteous.Room was average size, the bed was extra confortable . Breakfast was good, Very good for one night stay.
Cons: Bathroom too small, no counter space at all.
Price could have been cheaper, considering size.
Dining could use more staff for breakfast serving.
8.8
Allen
Excellent
solo traveller
09-15-2016
Pros: Good location, plenty of places to eat.
Cons: Fridge door would pop open.
6.7
Jon
Pleasant
review category group of friends
09-13-2016
Pros:
Cons: Pool was not very nice...
10.0
Pam
Exceptional
family with young children
09-08-2016
Pros: Good location, clean and comfortable rooms.
Cons: No outdoor pool.
6.3
La-donna
Pleasant
young couple
09-06-2016
Pros: Comfy bed
Cons: Room was small for the price (Queen suite)
Ordered breakfast and wasn't impressed
Pool was tiny
8.3
Lynn
Very Good
family with older children
08-18-2016
Pros: The service was good. The staff was very helpful and answered all our questions.
Cons: The restaurant only opened at 7am. We didn't have enough bedsheets in the room or towels.
10.0
Kathryn
Exceptional
solo traveller
08-14-2016
Pros: Nice location walking distance from shopping. Nice bathroom
Cons:
9.2
Caroline
Wonderful
family with older children
08-11-2016
Pros: Staff was particularly friendly and helpful.
Cons:
7.9
Genessa
Good
family with young children
08-08-2016
Pros: The free breakfast that came with our rate was awesome ..great way to start the day with some real cooked food in a nice restaurant.
Kids enjoyed the pool but said it was a little small but they has one .
We were in walking distance to everything so that was great .
Cons: I really can't say anything bad ..we were there for a wedding and we all had a great time .
5.4
Andris
Fair
family with young children
08-08-2016
Pros: Clean. Good location.
Cons: Room was way too small. Promised 2 queen beds. Had 2 double beds.
6.3
John
Pleasant
solo traveller
08-07-2016
Pros: The room with two Queen beds was large and clean.
Cons: The chicken parmesan dinner was partly undercooked and could not be entirely eaten. I showed this to the staff and they agreed. I thought I would then wait to see how they responded and I found it disappointing that the meal was still charged the full amount.
5.4
Marla
Fair
mature couple
08-04-2016
Pros: Paul at the front desk was AWESOME!!! He really knows how to please his guests & offers incredible customer service.
Cons: The sofa bed in the suite was like sleeping on metal Springs. I've seriously in my entire life never experienced anything like it. My poor cousin woke up with lines on her cheeks from the springs in the so called mattress. These beds aren't fit for a dog!!!
6.7
Donna
Pleasant
mature couple
08-03-2016
Pros: location is ideal
Cons: drain in bathroom sink not working,
door lock does not work consistently, something wrong with it
7.9
John
Good
family with older children
08-02-2016
Pros: Clean and comfy.
Cons: Breakfast was supposed to be included and they insisted on charging us, so after the first morning we went elsewhere for breakfast. We booked because of the "breakfast included" which we usually enjoy. Live an learn,, probably never stay at another Holiday Inn as a result. For the rest it was clean and pleasant.
9.6
Maria
Exceptional
family with older children
07-30-2016
Pros: I like the bed, it is comfortable. The staff are accommodating.
Cons: I wish I added breakfast on my package.
7.1
Bridget
Good
family with older children
07-26-2016
Pros: Clean. Nice bed and shower
Cons: Hide a bed unbelievably UNconfrotable. Also there were drunken partiers in the hallway. Very little sleep for 200$. Disappointed in that. I told front desk the next am and he said "oh I thought that would have been a Good room-sorry"
7.9
Dennis
Good
family with young children
07-07-2016
Pros: Seeing 7 fireworks display from our room, didn't need to go downtown.
Cons: Pool area could be more updated.
6.3
Steve
Pleasant
family with young children
06-06-2016
Pros: The room was very nice.
Cons: The Hottub was out of service...there was no notice on the website when we booked or we would have went elsewhwere. We felt deceived! The cost of $16.99 for our son to watch a movie was obsurd!
10.0
Chantal
Exceptional
solo traveller
06-01-2016
Pros: The location was great.
Cons: Nothing.
9.6
Eleanor
Exceptional
solo traveller
06-01-2016
Pros: The bed and pillows and room were very comfortable.
Cons: When the air conditioner was on it blew very stale cigarette smell. Did tell the front desk and they said they would clean the air conditioner.
7.5
Lynn
Good
family with older children
05-31-2016
Pros: Comfortable, great breakfast
Cons:
8.8
Leeann
Excellent
mature couple
05-31-2016
Pros: staff friendly, breakfast is fabulous
Cons: noise level at night
9.2
George
Wonderful
solo traveller
05-31-2016
Pros: Didn't have breakfast at Hotel. See next comments
Cons: I thought your hotel was good. However, I got there late and left early, so I didn't see anything except the room.
8.8
Sandi
Excellent
review category group of friends
05-27-2016
Pros: Liked the 2 tv's. Room very comfortable.
Cons: Unfortunately the mattress on the sofa bed was uncomfortable. The air conditioning did not work in one of the rooms.
7.5
Khalid
Good
family with young children
05-24-2016
Pros: Location, cleanliness.
Cons: The breakfast was not fully included in the rates. Our previous experience with Holiday Inn was otherwise. Breakfast was always included.
10.0
Brian
Exceptional
young couple
05-16-2016
Pros: The place seemed like new. Our bartender and waiter Matt was outstanding. We came back to see him both nights, he was very informative of the area and gave us great places to see. He was also an excellent bartender and waiter.
Cons: Nothing
9.6
Brynn
Exceptional
young couple
05-15-2016
Pros: Beds were extremely comfortable, staff was helpful whenever I had a question, location close to Canadian tire centre.
Cons: Price could have been a little cheaper.
10.0
Brian
Exceptional
family with older children
05-06-2016
Pros: I was pleasantly suprised with this hotel. Very clean, very helpful staff and we had breakfast which was quite good and reasonably priced. The hotel is conveniently located on the 416 beside a plaza with a movie theatre and a good selection of restaurants.
Cons: Nothing really.
9.6
Annie
Exceptional
family with older children
05-04-2016
Pros: All great Except for the sofa bed matress
Cons: The sofa bed matress wasnt Very good
7.5
Leeann
Good
mature couple
05-02-2016
Pros: Proximity to Canadian tire place
Cons: Nothing to complain about
9.6
Kelly
Exceptional
young couple
04-26-2016
Pros: Bed was VERY comfortable. Pillows incredible and very clean!
Cons: Maybe the price a little lower.
9.6
Philip
Exceptional
mature couple
04-25-2016
Pros: Staff was friendly, especially at the front desk
Cons: Nothing
6.7
Out
Pleasant
mature couple
04-19-2016
Pros: Lovely private area for the wedding.
Cons: VERY, VERY slow internet.Couldn't connect at all on Laptop. TV kept losing signal...4 times in 1 movie.
9.6
Steve
Exceptional
family with older children
04-12-2016
Pros: location and comfort
Cons: I was sure my confirmation said free breakfast but the front desk disagreed with me.
9.6
Wendy
Exceptional
family with older children
04-10-2016
Pros: Consistent service. Immaculate rooms. Restaurant has fabulous food.
Cons: No bottle opener in the room.
7.5
Barb
Good
mature couple
04-09-2016
Pros:
Cons: Bathroom was small.. And so was the pool.
7.1
Daphne
Good
review category group of friends
04-05-2016
Pros: location was great room was ok size
Cons: We travelled with another couple pull out bed was horrible extremely uncomfortable !!
Pros: Closeness to Canadian tire centre and all other things
Cons: Nothing. Staff was friendly and helpful
9.6
Claude
Exceptional
mature couple
03-22-2016
Pros: Staff was very friendly and helpful. Bed were comfortable and very quiet.
Cons: Nothing
8.8
Donna
Excellent
mature couple
03-16-2016
Pros: Sitting area in the room was very convenient.
Cons: Had a little trouble with elevator pass.
8.3
Gordon
Very Good
family with older children
03-15-2016
Pros: Updated facilities, modern decor
Cons: Good location for hockey game but otherwise middle of nowhere
6.7
Diane
Pleasant
family with older children
03-09-2016
Pros: Location was great. Breakfast was great server on all days were excellant hotel staff average we thought gym was average.
Cons: BedRoom to crowded for a suite. Also had running toilet. Advised staff nothing happened hot tub in pool area was warm water with light jets. When checking out and asked about our stay I said just okay. Employee did not care to asknspwhy
7.9
Kevin
Good
review category group of friends
03-04-2016
Pros: Love the location near the Canadian Tire centre with all the restaurants/gas stations and Wal MArt nearby!
Cons:
7.0
Robert
Good
family with older children
03-01-2016
Pros:
Cons: Hot tub not functioning properly
8.3
Kelly
Very Good
family with young children
02-29-2016
Pros: The gentleman who worked the desk at night (I believe his name was Paul) was quick to offer assistance, friendly, professional and extremely helpful.
Cons: The rooms are small but comfortable.
9.2
Jeany
Wonderful
family with older children
02-23-2016
Pros:
Cons: The parking lot was full. The snow banks took up a few spots and cars were double parked. when I told staff member he did apologize and gave me some suggestions
9.6
Gary
Exceptional
family with older children
02-17-2016
Pros: Enjoyed the restaurant and bar downstairs. Waitress and server there was friendly and awesome. The lobby was clean and staff friendly. We also enjoyed the pool and hot tub. Our stay was comfortable, enjoyable and we want to go back soon.
Cons: Extreme cold weather made it impossible to leave hotel to shop.When we got back from Sens game the bar was closed for a late night drink and it was too cold to go to another bar.We did not take time to try a breakfast but will on our next stay.
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