The hotel is close to shops and restaurants and is located just a short walk from the waterfront. All junior suites have a private balcony.
Smoke free premises. 169 units. 9 stories, interior corridors. Accessibility (Call).
Pros: the location is central
the building is entirely non-smoking
Cons: hard mattress
noisy ventilation
dated decor
expensive for what it is
7.5
Megan
Good
family with young children
09-27-2016
Pros: Confortable bed.
Cons: Could use an update. Tub had mildew in the caulking surrounding it.
7.5
Patti
Good
solo traveller
09-26-2016
Pros: Amazing location! Rooms are clean and comfortable.
Cons: Walls are a bit thin and bathrooms need updating.
7.5
Judtih
Good
family with young children
09-26-2016
Pros:
Cons: The coffee machine was empty when we wanted coffee!
3.8
Jwal1456
Poor
family with young children
09-26-2016
Pros: The location is great but there are other hotels and if they aren't sold out go there. The pool and hot tub were nice.
Cons: The hotel rooms and balconies could use a good cleaning. Especially the vents and balcony, they don't need to be constantly cleaned but at least once or twice a year would make a huge difference. A lot of dust and webs! The toilet in our room, was constantly getting stuck and was super loud. An easy fix to replace the toilet for one that doesn't get stuck after every flush. We had a junior suite and it was super tight, larger people would have a problem manoeuvring in the area. We could not keep the stroller in the room. For the cost it was not worth the money. We went on a very busy weekend so their was very little available, and this was the only option in downtown. We decided to spend the money figuring we would get a really nice suite. We were very disappointed! The main bed was a double not even a queen, it wasn't even that comfortable. The hotel is ripping people off because we've been in much better quality hotels for half the price ($315per day without tax is what we paid). Also it was advertised that our room had a view, there was not much of a view at all.
8.8
Karen
Excellent
review category group of friends
09-25-2016
Pros: Comfortable beds and bedding. Spacious rooms.
Cons: Lack of a fridge, a hot tub that only allowed 2 people at a time.
7.1
Beverly
Good
family with young children
09-23-2016
Pros:
Cons: They did not have my booking.com reservation.
8.3
J
Very Good
solo traveller
09-21-2016
Pros: Perfect location downtown.
Cons: Room could use an update for the price.
10.0
Happy
Exceptional
review category group of friends
09-19-2016
Pros: Location to all shopping , lake, boutiques could not be beat
Cons: I wish there was a small fridge in the room
6.7
Emanuel
Pleasant
young couple
09-19-2016
Pros: Great location - walking distance to the waterfront
Courteous staff, polite and accommodating
Liked having both a fridge/microwave in the room
Cons: Did not like having to move to another room due to the fact that the TV monitor was cracked. We went to (3) different rooms that were not suitable, ie. no fridge, street view. We had a water front view and had to move to another room with a street front view.
Going to the Sizzle Restaurant looking forward to a latte. Reviewing the menu which showed they have lattes, cappuccino's and espressos however was told by the server that they don't have the espresso machine and haven't had one for a few years!
Front desk not clearly identified. When we arrived, we thought the front desk was a cafe!
8.3
Holly
Very Good
review category group of friends
09-16-2016
Pros: Location downtown
Cons:
9.2
Grace
Wonderful
young couple
09-15-2016
Pros: Love the location, center of town to everything.
Cons: Nothing
7.5
Jennifer
Good
family with young children
09-12-2016
Pros: Great location . Comfortable bed. Beautiful view of the water
Cons: Restaurants air conditioning wasn't working. Hot tubs jets didn't work. Pool liners was lumpy. Fridge was loud
6.3
Karen
Pleasant
family with young children
09-06-2016
Pros: Location
Cons: Black mould in tub and sink window ledges were very dirty
5.4
Mike
Fair
family with older children
09-06-2016
Pros: location / proximity
Cons: - terrible odour/smoking on 6th floor
- no functional business centre
7.9
Kevin
Good
young couple
09-06-2016
Pros: Parking was not an issue as mentioned in some reviews. Guests need turn onto Clarence St. and enter the parking garage there. Take elevator to lobby. The hotel has special parking passes.The location is perfect for walking to local pub/breweries, restaurants, boat tours and shopping. The Rideau Heritage Trail follows the lake and makes for a nice scenic hike.
Cons: Bathroom showed signs of aging particularily tile in shower. Too much caulk and discoloration of grout...needs re-do. We did not have a great view.
7.5
Michael
Good
young couple
09-06-2016
Pros:
Cons: Room was a bit dated
9.2
Bo
Wonderful
family with young children
09-06-2016
Pros: Good location! room is clean! nice view!
Cons:
7.5
Karen
Good
family with older children
09-06-2016
Pros: Good location. Clean.
Cons: Was a little overpriced. Expensive.
7.5
Ruth
Good
young couple
09-05-2016
Pros: location
Cons: pool and hot tub needed maintenance
7.9
Rosemary
Good
young couple
09-05-2016
Pros: Very central, just no direct water view. Had parking available which can be a problem in downtown Kingston.
Cons:
8.3
Nancy
Very Good
family with young children
09-04-2016
Pros: I like the location of the hotel. didn't need a car for the majority of our trip
Cons: staff. they all looked miserable. not very friendly. not rude just indifferent
7.9
Gloria
Good
family with young children
09-01-2016
Pros: We loved the location and the staff was amazingly friendly!
Cons: The pool area could use a renovation. It was dated and had a strange liner.
4.6
Laurie
Disappointing
review category group of friends
08-31-2016
Pros:
Cons: The hotel inside and out was run down. Looked like they have not beenkeeping it up. The beds were uncomfortable, carpets were unclean., Poorview. Plastic cups, cheap coffee and 275$ per night? I was verydisappointed and will never stay there again. I usually dont complainabout things . I booked it to include friends and I was embarrassed..thestaff were attentive. I felt sorry for them working in such a crappyplace. They can do better.
7.1
Wendy
Good
young couple
08-31-2016
Pros: The friendliness of the staff was wonderful. pillows were comfy
Cons: The elevator was slow and often congested.
The pool and hot tub were very dirty. There was actual dirt laying in the corners of the pool. The hot tub is stained and dirty.
3.8
Bonnie
Poor
review category group of friends
08-31-2016
Pros:
Cons: The hotel was extremely hot, and I was charged twice the amount I was quoted
7.5
Sharon
Good
mature couple
08-31-2016
Pros: Convenient downtown location
Cons: The furnishings were a bit outdated for the price of the hotelGr
6.7
Vicki
Pleasant
young couple
08-30-2016
Pros: The location was great and the staff was amazing and parking was handy.
Cons: The bathrooms could of been cleaned batter there was mold in the shower. The hot tub jets never worked and not only didn't we have an ice machine on our floor the pop cooler was broke as well.
5.8
James
Okay
mature couple
08-28-2016
Pros: The location to downtown and it was very easy to find
Cons: The attached restaurant breakfast was poor , coffee was terrible and the price of rooms was very high for an older hotel that was a bit shabby past the lobby . Overall poor value for money .
7.5
Terri
Good
young couple
08-28-2016
Pros: location was perfect ..
Cons: Balcony was covered with spider webs., paid more for the suite because we wanted the balcony and couldn't even use it because of all the spiders!
8.8
Artottawa
Excellent
mature couple
08-28-2016
Pros: Location was perfect. Room was very big and spacious.
Cons: Decor of room was bland and uninteresting.
9.2
Susan
Wonderful
mature couple
08-27-2016
Pros: The staff were very helpful.
Cons:
8.8
Heike
Excellent
family with older children
08-23-2016
Pros: Bedding super comfy
Nice and cool good AC
Cons: Missed a mini fridge/ mini bar
7.1
Tom
Good
young couple
08-23-2016
Pros:
Cons: Bed was too hard and uncomfortable.
9.2
Julia
Wonderful
family with older children
08-23-2016
Pros: The rooms were very spacious as well as the bathroom. Staff was beyond nice! Location is excellent! Directly in the city next to many restaurants and bars
Cons: The pool wasn't that big but ok. But for that price I wish they had a bigger pool and hot tub
8.8
Gareth
Excellent
family with older children
08-22-2016
Pros: Good location
Cons: Staff seemed uninterested
5.8
Frequent
Okay
young couple
08-21-2016
Pros: Location
Cons: Musty smell to rooms
Older interior needs updating
Fair accommodations but expensive for what you get
9.2
Kristin
Wonderful
solo traveller
08-21-2016
Pros: The staff was very efficient and accommodating in a rush!!!
Thank you!!!
I will be back soon!
Cons:
6.7
Dientje
Pleasant
mature couple
08-21-2016
Pros: Location
Cons: Breakfast facility
5.0
Kate
Fair
young couple
08-20-2016
Pros: Good location
Cons: Room was old = out dated. Very basic room.
7.1
Paul
Good
mature couple
08-19-2016
Pros: Location.
Cons: Beds could have been firmer
7.1
Susan
Good
review category group of friends
08-18-2016
Pros:
Cons: Grout in the bathroom had mould/dirty.
7.5
Denise
Good
review category group of friends
08-18-2016
Pros: Location
Cons: No breakfast included. Ran out of coffee in the lobby. Couldn't get a room for August 20th, had to take a dorm room
9.6
Angela
Exceptional
family with older children
08-18-2016
Pros: Late arrival met with a smile and very helpful manager. Just a block from the harbour and heritage area.
Cons: Later opening bar would have been good.
7.5
Farzin
Good
family with young children
08-17-2016
Pros:
Cons: The air-conditioner system was blowing air with a little smoke that it was probabely from the restaurant at below the hotel.
6.3
Steven
Pleasant
mature couple
08-16-2016
Pros: Close to everything. Good view. Nice pool and exercise room.
Cons: Front desk staff not very helpful. Seemed in a hurry to get rid of us. Didn't have a welcoming feeling.
9.6
Nicole
Exceptional
young couple
08-16-2016
Pros: Excellent location! We stayed her for a weekend away for our anniversary. Josh the front desk manager gave us free parking and free breakfast for our anniversary, we really appreciated it! Staff and cleanliness were great. Found the price for one night was just a bit expensive though.
Cons:
7.1
Lynette
Good
review category group of friends
08-16-2016
Pros: Was central to everything walking distance to everywhere, bed comfy & clean. Would stay here again.
Cons: Hallways & reception airconditioners not really working,& were quite hot. rooms were stuffy airconditioners didnt work very well. We had to ask for a fridge in the room. Lifts were slow & sometimes full of people. Dogs allowed inside the hotel.
8.3
Pat
Very Good
family with young children
08-15-2016
Pros: We liked the location ... so near to the beautiful waterfront area!I enjoyed my breakfast (a healthy and tasty selection). We appreciated that the rooms had been updated ... nice shower too, and the beds were very comfortable. The children really enjoyed the pool and area ... very clean functional and attractive.
Cons: We would have liked a bar fridge (even better, with a freezer). We also would have been more comfortable with a selection of lighter weight blankets (everyone was too warm). We did not appreciate being awakened before 9:00 & asked when we were leaving! We had been trying to let the children sleep in a bit because they were tired from the previous busy day.
7.9
Bill
Good
family with older children
08-15-2016
Pros: Clean and right downtown. Easy walk to anything you need.
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