This hotel is on the waterfront and features some rooms with balconies overlooking the boat docks. For the best views book the corner king rooms which feature windows on two sides.
Smoke free premises. 197 units. 6 stories, interior corridors. Accessibility (Call).
3 day cancellation notice-fee imposed, resort fee, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 522 guests
Showing reviews 1 - 5 of 50
9.0
Ward
Wonderful
Traveling as Couple
10-13-2017
Pros: location
Cons: no
6.0
Dania
Pleasant
10-13-2017
Pros: Proximity to waterfront
Cons: They charge for parking. In a small city the parking should be free
3.0
Jonathan
Poor
Traveling as Couple
10-13-2017
Pros: Great waterfront location and comfy beds.
Cons: Very loud, drunken hockey team that pretty much took over the entire hotel. Breaking things in hallways, smoking in hallways, up all night.
7.0
Verified Hotel Guest
Good
Solo Traveler
10-13-2017
Pros: Location, very close to everything downtown. Wifi worked well. Air conditioning worked great.
Cons: Room could use a bit of refreshing.
10.0
Melissa
Exceptional
Business Traveler
10-13-2017
Pros: Fantastic location -- walking distance to all of downtown and many historical attractions. My room had a small balcony that looked out over the water. The whole hotel is non-smoking and that was appreciated.
Cons:
7.0
Bruce
Good
Senior Traveler
10-13-2017
Pros: Excellent location. Walking distance from good restaurants and shopping
Cons: The elevators need upgrades. The up and down buttons don't immediately respond and the inside buttons show wear.
3.0
Wesley
Poor
Traveling as Couple
10-13-2017
Pros: Location, pool and hot tub
Cons: Pictures on website didnt match hotel. Room needs updating also in need of maint.
1.0
Verified Hotel Guest
Very Poor
Senior Traveler
10-13-2017
Pros: Location
Cons: Dirty old rooms, old furniture, dirty damp carpets with stains
5.0
Verified Hotel Guest
Fair
Family with Teens
10-13-2017
Pros: The location on the waterfront.
Cons: The carpet was very dirty. The beds and pillows weren't comfortable.
5.0
Helix
Fair
Family with Teens
10-13-2017
Pros: The location is great. There's a parking lot across the street.
Cons: This hotel is very old and it is not maintained properly. The internet is very slow.
1.0
Jenna
Very Poor
Business Traveler
10-13-2017
Pros:
Cons: People beside our room smoked Friday night in their rooms. Front desk aware nothing happened - they were loud until 4am. After 1 visit to the front desk and 2 phone calls NOTHING was done
7.0
Verified Hotel Guest
Good
Business Traveler
10-13-2017
Pros: chairs and balcony to sit outside Rooms where great and the location was amazing
Cons: There was a guy outside the room shouting and knocking on doors thoughout the whole night. Lost lots of sleep
10.0
Jerold
Exceptional
Traveling as Couple
10-13-2017
Pros: Location was great.
Cons: The only negative comment we have is the location of the light switch to the bathroom. It was not located near the bathroom door. It was over next to the foyer light switch as you enter the room.
2.5
Anonymous
Poor
mature couple
10-11-2017
Very poor
Pros:
Cons:
5.4
Marie
Fair
young couple
10-10-2017
Front desk listen to our...
Pros: Good bed and pillow
Cons: Air conditioning not dripping in the room
Carpet was so so wet
6.7
N
Pleasant
young couple
10-10-2017
Subpar anniversary experience
Pros: Really enjoyed the convenience of being downtown and on the water. But that is about it.
Cons: A little dirty, room was not super clean. It had dead bugs or dirt smeared on the ceiling. Restaurant was dirty also. Cobwebs in the corners and chairs were in need of reupholstering. The staff were not as friendly as I hoped for and the room was expensive. Overall it was a fair experience.
5.8
Anonymous
Okay
solo traveller
10-08-2017
not impressed, overcharged
Pros: Location was good, morning andvsome staff were helpful
Cons: Had to sleep on a pull out couch (rooms flooded), asked the manager for a night and asked what can they do to accommodate this mess up, only given free breakfast.... will jot be bookong my 5 consecutive weeks of accommodation in Kingston for work. They also charged me multiple times and now I have to call back to fix that too.
9.6
Zuhair
Exceptional
family with young children
10-07-2017
Exceptional
Pros: Front desk lady was helpful and gave us a good room
Cons: The viewe and the room was clean
9.6
Anonymous
Exceptional
young couple
10-07-2017
Our stay was most enjoyable...
Pros: The breakfast buffet was excellent. The bed was super comfy!! Last but not least....the staff were friendly and very helpful. Definitely will return.
Cons: The water pressure in the shower was low.....very little water came out.
9.2
Darlene
Wonderful
review category group of friends
10-05-2017
Superb
Pros: The beds and pillows where amazing. We love the view of the river
Cons: The breakfast was terrible, not a good value and the eggs where cold
8.8
Anonymous
Excellent
young couple
10-04-2017
Fabulous
Pros:
Cons: Wi-Fi is not good.
7.1
Patricia
Good
young couple
10-03-2017
Good
Pros:
Cons:
6.7
Tom
Pleasant
review category group of friends
10-02-2017
Good location and hotel amenities
Pros: Location
Cons: Shower had long hairs on walls and only one coffee cup for the two of us and noisy
7.9
Anonymous
Good
review category group of friends
10-02-2017
Good
Pros:
Cons:
5.0
Anonymous
Fair
mature couple
10-02-2017
Passable
Pros:
Cons:
6.3
Jennifer
Pleasant
family with young children
09-28-2017
A nice hotel on the...
Pros: The balcony on the waterfront was awesome! Kids eating free at the restaurant was great.
Cons: The wi-fi kept cutting out on us or it was spotty. The bathroon didn't have a fan and it got really steamy when we showered and the room was humid.
8.3
Brian
Very Good
young couple
09-28-2017
Have stayed here on other...
Pros:
Cons:
9.2
Carol
Wonderful
review category group of friends
09-26-2017
Great stay and will return
Pros: Everything about this hotel was so convenient
The hotel room was clean, beds were very
Comfortable and staff were very helpful
With suggestions and directions etc.
Cons: Small complaint was the water in the indoor
Pool was freezing and hot tub jets don't work
Well
3.8
Xiaodong
Poor
review category group of friends
09-25-2017
sad.
Pros: We paid and parked the car in the parking lot in front of the Hotel, but the bicycle was stolen at that night, nobody in the administation office of the hotel would like to take responsibility.
Cons:
9.2
Jim
Wonderful
young couple
09-25-2017
Superb
Pros: Check in staff very helpful.
Cons:
7.1
Suzanne
Good
family with young children
09-25-2017
It was ok loved the...
Pros: That it was easy to get at and close to the events we were taking part in.
Cons: The smell in our room was really bad. It smelled like there was a party of smokers in the room or it could have been mold smell. I did not sleep very well due to the smell.
10.0
Carol
Exceptional
family with young children
09-25-2017
Exceptional
Pros:
Cons:
10.0
Lynn
Exceptional
young couple
09-24-2017
Great serviice and location!
Pros:
Cons:
6.3
Gerald
Pleasant
review category group of friends
09-22-2017
disapointing
Pros: the location is good the staff very good the beds comfortable
Cons: this hotel is certainly not what you would expect from a holiday inn the first floor is in dyer need of upgrades the walls are full of scracthes some tiles fell off the walls in the pool area and were still on the floor where they fell the pool was ice cold the carpet in my room as well as my friend's room were full of stains (most likely from dogs) it was discusting
7.1
Anonymous
Good
young couple
09-22-2017
Overall will go back
Pros: The location
Cons: Pool was cool to swim in
5.8
Jeannette
Okay
young couple
09-20-2017
Enjoyed touring Kingston penitentiary and...
Pros:
Cons: Balcony was filthy. Bathroom was tiny and fan didn't work. A/C was quite noisy and didn't reach set temperature.
7.9
Marina
Good
family with young children
09-20-2017
Good
Pros:
Cons:
7.1
Jeff
Good
family with young children
09-19-2017
Good
Pros:
Cons:
5.8
Lindsay
Okay
review category group of friends
09-18-2017
Okay
Pros: Comfy bed
Cons: Bathroom smelt like urine, was actually quite dirty
7.5
Niall
Good
young couple
09-18-2017
Good
Pros: Location
Cons: Evening meal purchased in restaurant had limited choice
7.5
Larry
Good
young couple
09-18-2017
Good
Pros: Excellent location for walking in downtown Kingston
Cons:
7.5
Andre
Good
family with young children
09-18-2017
Good
Pros:
Cons:
7.9
Susan
Good
young couple
09-17-2017
Good
Pros:
Cons:
10.0
Edward
Exceptional
young couple
09-15-2017
Exceptional
Pros: When we first arrived we were given a room on the first floor room 102. It's wasn't what I had in mind for a room location and to be quite honest we were very disappointed. I spoke with the people at the front desk requesting an upgrade as we were staying for 3 nights and really wanted an experience we could remember with fond memories. Much to my surprise and delight there was a cancellation and we were upgraded to a room on the third floor with a magnificent view over looking the marina and st Lawrence River.
It was a wonder experience for both my wife and myself.
Thank you
Cons:
10.0
México
Exceptional
solo traveller
09-11-2017
Exceptional
Pros:
Cons:
6.7
Anonymous
Pleasant
young couple
09-10-2017
Pleasant
Pros:
Cons:
5.0
Clifford
Fair
young couple
09-09-2017
Passable
Pros:
Cons:
8.8
Geoffrey
Excellent
young couple
09-08-2017
Great location on the waterfront.
Pros: Nice breakfast buffet.
Cons: Noisy air conditioning fan.
9.2
Vivienne
Wonderful
young couple
09-07-2017
Most enjoyable & well located
Pros: Great location & guest laundry facilities werexa bonus for us after travelling for done tine.
Cons: Pool surrounds & lounges & towels need upgrading urgently
4.2
Rachel
Disappointing
young couple
09-06-2017
Disappointing
Pros: Bed was comfortable. Staff was friendly enough.
Cons: We'd planned to have a 2 night, 3 day romantic get-away and were very disappointed by the lack of comfort at this hotel. We felt like we were staying in a cheap motel. Bathtub wouldn't stay filled (metal plug was broken), shower head didn't work properly. Ceiling of the room had been patched and only partly painted with a slightly different color of white paint so it looked terrible, deep cut in the wall, poor lighting, room not soundproof (you can hear every word said in the hallway and all of the doors opening and closing all night). View was ok, but mostly of the pool and parking lot than the river. (I'd asked to change rooms as soon as we saw our room and our view but they said they had nothing else available).
There were so many little things that went undone and added up to a very bad impression. Ex. Indoor pool not heated, Towel bin at the pool was full to overflowing and not changed, Soap dispensers at pool showers were always empty. Parking was added on to the bill: $17 a night!
We won't be back.
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