Located close to the highway and a large shopping center, this property features spacious guest rooms with a bright contemporary design.
Smoke free premises. 120 units. 6 stories, interior corridors. Accessibility (Call).
Cons: Would have been nice to get some sort of breakfast included for this price
9.2
Terry
Wonderful
review category group of friends
05-23-2017
Pros: Everything was fine and up to par
Cons: seemed the restaurant did not have an identity, it was part of the lobby, but set apart, it had a bar but looked like a snack bar
7.9
Camille
Good
review category group of friends
05-12-2017
Pros: Likes the bathroom and how clean overall building was.
Cons: flooring in room was not nice carpet should be updated . Night staff at check-in wasn't the most friendly of ppl
10.0
Rita
Exceptional
young couple
05-08-2017
Pros: The bed was very comfortable....very bright spacious rooms....
Cons: A lot of noise.....did not like bistro menu....prefer a regular bacon and egg breakfast....
7.5
Pizzarco
Good
solo traveller
05-01-2017
Pros: The bed was amazingly comfy. I wish I had the same one at home.
Cons: I was happy with almost everything.
9.6
Anonymous
Exceptional
young couple
04-30-2017
Pros: Quiet, clean,great value for the $
Cons:
9.2
Beatrice
Wonderful
family with young children
04-24-2017
Pros:
Cons: The restaurant was never open
8.8
Kshanni
Excellent
family with young children
04-13-2017
Pros: The beds and pillows were super comfortable. It's located next to the highway but it's really comfortable. The day time staff were really accommodating and nice. They had a nice facility but I wasn't able to use them all. Nice big parking lot and lobby too. There is a breakfast bar downstairs which is nice. Wifi is also pretty decent.
Cons: The night time staff (a lady) wasn't trained well? I'm not sure exactly how to put it but she wasn't being very courteous. It wasn't to the point of rude but she would greet you with a weird poker face. Maybe it was a bad night. The food bar downstairs wasn't opened at lunch time for some reason.
5.0
Houman
Fair
solo traveller
04-10-2017
Pros:
Cons: Room was too small. Front desk lady was not friendly at all. She didn't make me feel welcomed.
7.9
Rob
Good
family with young children
04-09-2017
Pros: Location close to highway and restaurants
Cons:
8.3
Amanda
Very Good
solo traveller
04-06-2017
Pros: Close to the highway. ease of having the Bistro in the hotel.
Cons: My neighbor. He was loud and drunk. Up till all hours. I didn't feel comfortable calling down to complain bc it was 1:30-2am. Afraid it might make it worse and was too tired to move rooms at that hour. Plus I am a female travelling by myself.
Maybe you should ask your guests upon arrival if they are staying for work or pleasure. Next time I travel for work I will ensure to request a quiet area if possible. Made for a very difficult day at work as I was exhausted.
10.0
Brian
Exceptional
solo traveller
04-05-2017
Pros: lots of pillows
Cons: light burnt out in bathroom....so dark, you couldn't see. I had to change the florescent bulb myself
9.2
Anonymous
Wonderful
young couple
03-21-2017
Pros: The king size bed was super comfortable.
Cons: Issue with toilet flushing when we first got there, almost as if it was stuck.
Also, I don't know how often the drawers of the bed nightstands are checked but the one in room 219 without the alarm clock had a couple of used tissues crumpled up inside. That was a bit gross.we left them there as we did not want to touch them.
4.6
Patricia
Disappointing
family with young children
01-30-2017
Pros:
Cons: Staff were grumpy because there were unsupervised kids running around EVERYWHERE
7.5
Tim
Good
young couple
01-27-2017
Pros: Rooms were nice
Cons: Breakfast was little over priced, ice machine on 2nd floor was molding the wallpaper , the copper pipe from the wall to the machine needs to be wrapped foam insulation to prevent condensation
7.5
Karim
Good
solo traveller
01-18-2017
Pros: Quietness, service, courtesy of hotel personnel
Cons: N/A
9.6
Adam
Exceptional
young couple
12-29-2016
Pros:
Cons: The doors to the rooms are very loud. When people enter/exit their rooms the sound travels and I was woken up twice
9.2
Anonymous
Wonderful
young couple
12-27-2016
Pros: Nice facilities
Clean bed and room
Cons: Thin walls in room
Could hear the next door guests talking in their room
10.0
Kirsten
Exceptional
young couple
12-15-2016
Pros: Friendly staff and great amenities at the hotel!
Cons:
4.6
Douglas
Disappointing
review category group of friends
12-05-2016
Pros: Rooms were nice and clean
Cons: The absolute worst customer service I've ever experienced in a hotel. Very confrontational, the night manager was awful. Yelling at kids and parents, and if you try to talk or explain yourself they threaten to call the police. Never been so uncomfortable in a hotel ever. And we've been on many hockey tournament trips and never ever experienced anything like this.... just awful, rude ignorant staff. Instead of trying to calm or defuse a situation, they make it worse, provoking you, then power trip and threaten to have police remove you. 3 years with this team and many trips, never had an issue in a hotel.
Then the staff charged my 13 year old son 25% gratuity on a purchase of an orange juice. A single bottle of juice. My son said he couldn't figure out how to cancel the tip option. The staff entered the tip percentage himself the handed the debit machine to my son.
Avoid this hotel!!!!
5.4
Maher
Fair
family with older children
11-25-2016
Pros:
Cons: Unfriendly staff. No response for most requests
6.7
Anonymous
Pleasant
review category group of friends
11-16-2016
Pros: Pool
Cleanliness
Room quality
Cons: Waited almost 15 minutes for the concierge to arrive to be checked in
10.0
Sandy
Exceptional
young couple
11-08-2016
Pros: Very helpful staff. Accomodations where warm and welcoming.
Cons:
8.3
Jlb
Very Good
young couple
11-07-2016
Pros: Very comfortable bed. Clean and reasonably quiet rooms
Cons: Not enough towels for two people. No slip guards in bath tub.
9.2
Anonymous
Wonderful
young couple
11-01-2016
Pros: Room was quiet, close to the elevator and the bed was very nice.
Cons:
8.8
Doug
Excellent
solo traveller
10-25-2016
Pros: Check in was a breeze and the bed and pillows, I found very comfortable. Room was very quiet. (5th floor). Cafe/bar in lobby offered reasonably priced breakfasts and beverages. Open until 11:00pm
Cons: Elevators seemed particularly slow.
9.6
Jennifer
Exceptional
solo traveller
10-21-2016
Pros: The room was comfy, spacious and VERY clean
Cons: Second visit here this month and the business centre was closed both times.
10.0
Linda
Exceptional
review category group of friends
10-07-2016
Pros: Bed and pillows were wonderful
Cons: Nothing
10.0
Michael
Exceptional
solo traveller
10-07-2016
Pros: Nice place friendly staff and great location.
Cons: Breakfast not included
10.0
Garry
Exceptional
solo traveller
10-06-2016
Pros: Just very clean, and pleasant staff
Cons: Parking spot could be better, but no big deal
10.0
Marcel
Exceptional
young couple
10-04-2016
Pros: Room was spacious, pristine and beautifully furnished.
Cons:
7.1
Charlene
Good
solo traveller
10-04-2016
Pros: Bed comfort and freshness
Size of room
Friendliness of desk staff
Cons: Housekeeping
Did not supply enough towels and didn't replace used glasses
Fire alarm wake up call!
5.0
Maxine
Fair
mature couple
09-29-2016
Pros: The bed was comfy
Cons: The facility smelled
5.0
Donald
Fair
family with young children
09-20-2016
Pros: The Two Queen Beds were comfortable.
Cons: The Pull out bed was terrible, there was noise in the hall until 2AM and the Air conditioner was very noisy and kicked on and off every 10 minutes until I turned it off. The front desk was not very friendly and didn't seem to understand the room we were getting until asked. The facility was not very clean.
7.5
Anonymous
Good
family with young children
09-19-2016
Pros: Bed was comfy
Cons: They could add free continental breakfast for their guest.
2.5
Patricia
Poor
family with older children
09-19-2016
Pros:
Cons: the room was moldy and very bad smell the hotel could have been more cleaner and comfortable. we have change room three times in the space of half hour, and every room we go to it smells so bad. and all the noises that was in the hotel was crazy a bunch of teanagers.
10.0
John
Exceptional
family with young children
09-18-2016
Pros: Comfy bed, clean facility
Cons: I was happy with my stay
9.6
Greg
Exceptional
solo traveller
09-15-2016
Pros: Good location, close to highway. Downtown is only 15 minutes away in rush hour traffic.
Cons: It wasn't clear if there was a breakfast included or if the Grab n Go station charged for coffee, muffins etc.
9.6
Les
Exceptional
solo traveller
09-08-2016
Pros: Very comfortable, very quiet evening
Cons:
9.2
Darlene
Wonderful
mature couple
08-30-2016
Pros: beds were amazing and the price was great for the quality of the hotel. Loved the main lobby bar/snack area
Cons: there wasn't really anything we didn't like just found the staff in the bar the evening we went down not really friendly or quick.
10.0
Lynn
Exceptional
family with young children
08-25-2016
Pros: staff was very helpful and friendly. I loved that when it came time to say what room my two grandbabies and I were staying in. thestaff was very discreet about that info!
awesome hotel clean and comfortable.
Cons:
7.5
Lindsay
Good
family with young children
08-23-2016
Pros: The room was beautiful and clean
Cons: The walls are paper thin. We could hear all conversations in the hall way and in the parking lot. It also sounded like people were coming in our room numerous times.
The sleep was not restful.
10.0
Michele
Exceptional
family with older children
08-18-2016
Pros: The staff were EXCELLENT!!!
Cons: The TV was at a very weird angle from the bed.
7.9
Natalia
Good
mature couple
08-16-2016
Pros: The bed was comfy. The very good, non pricey breakfast was included
Cons: The window in the room did not open. The air was not fresh and the air conditioning was very noisy
7.5
Lilia
Good
family with young children
08-16-2016
Pros: Comfortable beds and good location.
Cons: Poor breakfast and not friendly staff.
9.6
Philip
Exceptional
mature couple
08-15-2016
Pros: The beds were absolutely comfortable. The view from the room was delightful, the desk staff were friendly and helpful, and the location is quite convenient right off the highway.
Cons: The bathtub is very slippery and I slipped and fell while bathing. There is no wall grab bar in the middle of the tub for extra safety. The breakfast staff were forgetful with the little things that count like cutlery, serviettes and condiments.
6.7
Beverly
Pleasant
review category group of friends
08-12-2016
Pros: Staff was very nice and hotel was clean. Didn't use the pool but looked nice. Small indoor one.
Cons: Pull out couch/bed was not acceptable as a sleeping fixture. Should never be advertised as being able to use it as such.
10.0
Carol
Exceptional
mature couple
08-12-2016
Pros: The beds were very comfortable. Loved having a microwave and fridge.
Cons: Since we are tea drinkers we would have appreciated tea bags. Not that we depend on toiletries, there was conditioner but no shampoo (extremely minor).
6.7
Ahmad
Pleasant
solo traveller
08-07-2016
Pros:
Cons: I was watching movie late at night, and the hotel staff came knocking on my door saying the neighbor was annoyed by the TV sound, although I did not have the TV sound very loud
8.3
Anthony
Very Good
family with young children
08-07-2016
Pros:
Cons: Everything was great except for the dirty sock smell the a/c gave off everytime it came on.
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