Located in a busy commercial area, this hotel features a bright contemporary design. Guests can choose among comfortable studios and spacious one- and two-bedroom suites.
Smoke free premises. 133 efficiencies, some two bedrooms. 6 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, area transportation-within 3.1 mi (5 km).
Terms
pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 125 guests
Showing reviews 1 - 5 of 50
10.0
Karen
Exceptional
review category group of friends
09-18-2016
Pros: Bed was very comfortable. The room was well appointed, clean and spacious. Excellent shower. Great breakfast with friendly staff.
Cons:
6.7
Riyadh
Pleasant
review category group of friends
09-17-2016
Pros: Na
Cons: Na
7.5
Georgina
Good
family with young children
09-15-2016
Pros: great stay with family...really like staying at the residence inn because of the 1-bedroom suite and separate kitchen.
Cons: the sidewalk in the front entrance was uneven, causing me to fall while holding my child. The pavement was spray painted to mark it but this was 10p at night and not very visible...it would have been better to put a pylon instead. As well, our bedroom window was jammed with a magazine causing a noise throughout the night. Not sure why the cleaning staff didn't take this out when they cleaned the room.
6.3
Ajibola
Pleasant
family with young children
09-11-2016
Pros: The two bedroom suite and the beds in particular were comfortable. Having a basketball court was good for the children..
Cons: One of the front desk personnel was extremely rude which was totally shocking for a hospitality business. Housekeeping service was not professional and needs a lot of improvement, the staff need more training in service delivery. Waitresses at breakfast were too intrusive, getting into guests' personal lives.
9.5
Corinne
Exceptional
family with older children
09-09-2016
Pros: The rooms were huge! I loved that my family of 5 could all be together in one room. Full kitchen was very convenient for an evening snack and breakfast.
Cons: nothing!
10.0
Janet
Exceptional
family with young children
08-30-2016
Pros: All was great! Front staff was extra helpful in picking a restaurant close by - excellent recommendation :)
Cons: Nothing that I can think of :)
6.3
242bahamas
Pleasant
family with older children
08-28-2016
Pros: The front desk staff 'Bulgaria' was extremely pleasant and made the trip more enjoyable. The breakfast was ok but choices limited and the same everyday. Eggs and sausages should be served hot not luke warm. The Manager's reception dinner is bland and needs a better menu. The staff made the trip more enjoyable. They were all pleasant and informative. The hotel itself is farrrr from everything if you are driving you may enjoy its comforts. The pool is not for persons who suffers from asthma or breathing problems the chlorine is stifling which is why I kept my son away. I never knew there would be soooo many dogs, I forgot to ask if they have rooms put aside for such as most families have children who are allergic to furry animals. It took away from the comforts almost made it feel like a pet motel. Over all it was an ok stay but I would never stay there again.
Cons: I think that the Hotel should make people aware that the price you see when you book is not what you pay. I booked and was given a price of 1,390 us dollars. When I arrived it was automatically changed to 1,704 plus in us dollars after I made queries. I was never informed beforehand. I queried this and was told that the hotel itself pays out less in us conversion (us $ credit card) which cost me an additional 300 us dollars when using the correct conversion chart. Never knew that was legal. So instead of paying 1,823 CDN I ended up paying 2,059 CDN which I never bargained for. Even though I booked for a week they charged my card nightly which made me pay additional credit card fees. WOW smh.
6.7
Joanna
Pleasant
family with older children
08-21-2016
Pros: Accommodation was roomy and comfortable with all we needed as a family of 5.
Cons: We booked this hotel as a stopover between Toronto and Niagara as we were flying into Toronto from London at the beginning of a road trip, so we could easily get into Toronto on our first full day by using the hotel's free shuttle to the airport to pick up the UP Express, before hiring a car on the second day from the airport to drive on to Niagara and the USA.Before we left home I contacted the hotel twice by email to request the shuttle but had no reply. Upon arriving at Toronto Airport I called the hotel to be told they could only accommodate 3 people and the shuttle would be half an hour; there were 9 of us plus 9 cases! So we had to jump in 2 cabs which cost us $90 - not something we had budgeted for!We spoke to the manager the following morning who said that contacting them through booking.com won't reach them and that I should have rang, or better still booked direct instead as "these online companies are increasingly letting people down and becoming a problem for the hotels that use them". I live in the UK and shouldn't have to pay international rates to call a company like Marriott to make contact with them in 2016 - email should be more than sufficient, but there is no email address for this hotel anywhere online that I could find. He said it was booking.com's fault but I pointed out that the contact information they use is provided by Marriott itself, so it is their issue and not anyone else's.As for the tiny shuttle, I said it shouldn't be advertised as having an airport shuttle without specifying they could only fit 3 people in. He agreed to pay for our taxi to Toronto Airport for our trip into Toronto, but we had to pick up the rest of the tab, at a cost of $150+!As for the hotel, there's not a lot around it so don't expect to find many restaurants, bars etc.
8.3
Toni
Very Good
family with older children
08-21-2016
Pros: We love that we had a kitchen if we needed one. Saves a great deal of money on eating out. The staff was very friendly. We also love that the hotel provides some meals! Spacious, comfortable rooms.
Cons: The hot tub and pool needed to be cleaned.
7.1
Anna
Good
family with older children
08-17-2016
Pros: kitchenette facilities were an added bonus, room was comfortable. Free wifi was great.
Cons: breakfast was busy with only 1 staff replenishing items, so the wait is long after 9:00am - the signs say so, but it is discouraging to see 1 staff overwhelmed
5.0
Jennifer-
Fair
review category group of friends
08-16-2016
Pros: I liked the actual room , it was nice and a comfortable place to stay.
Cons: I was really disappointed because once again when we made the reservation, it was never mentionned that we had to make a deposit. The website said "no deposit" , we were kinda trapped in an unexpected situation, because we had less money for our trip and had to give up certain activities.
8.3
Andrew
Very Good
family with older children
08-11-2016
Pros: The 2 bed suite we had was well equipped and very comfortable.
Cons: Breakfast was included but limited both in times available and hot food. It was all a bit of a scramble...
10.0
Lindsay
Exceptional
review category group of friends
08-03-2016
Pros: Excellent accommodations and very friendly and helpful staff!
Free parking, free hot breakfast
Will be booking this room again
London ON
Lindsay
Cons: Nice to have the free hot breakfast but perhaps if the eggs were a little less runny that would have improved The buffet quite a bit.
9.2
William
Wonderful
family with older children
08-02-2016
Pros: Pick up. Friendly staff.
Cons: Pick up the phone! 15 minutes to answer...
7.5
Craig
Good
family with young children
08-02-2016
Pros:
Cons: Breakfast room was set up poorly. no ice machines?
10.0
Allan
Exceptional
young couple
07-28-2016
Pros: Great facility, clean and close to all amenities.
Cons:
9.6
F
Exceptional
review category group of friends
07-20-2016
Pros: Staff was really friendly. Hot breakfast was good. Room was clean and bed was comfortable.
Cons: The sofa bed in the king suite was awful.
8.3
Elizabeth
Very Good
family with young children
07-19-2016
Pros:
Cons: My sister's flight was delayed and as a result she was late getting to Toronto Pearson. She was told to call the hotel once she hot there, she did and was told to find her way to the hotel or she could cancel her reservation. As a family we travelled to Toronto to attend our father's funeral and to be told at midnight to find your way to a hotel or find alternate accommodation in.a country you're unfamiliar with was very harsh and insensitive. Your staff need to be more customer oriented.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
07-18-2016
Pros: Very clean, up-to-date hotel. Nice breakfast, too. Overall very pleasant stay at this hotel.
Cons:
7.9
Asher
Good
mature couple
07-18-2016
Pros: Room was amzazing
Loved it
Cons: very rude staff at the check in
An asian women
No smile, no courtesy may a former jailer
Completely denied i had a booking
Made me feel unwelcomed
She should be trained how to greet people
5.4
Kevin
Fair
solo traveller
07-12-2016
Pros: The staff were helpful and they do provide a free shuttle to the airport.
Cons: I didn't care for the condition of the room furnishings. They were very dated. I found the location to be inconvenient for me. I also found the complimentary breakfast to be far less than appealing.
9.2
Hammerakc
Wonderful
family with older children
07-03-2016
Pros: First time we have used residence in. Really liked cleanliness and outlay of apartment. Laundry facilities are excellent. Staff really helpful. Breakfast was complimentary and good selection available. Weird tasting bacon though!! Would definetly stay again. Only mistake we made is catching shuttle bus to wrong residence inn as there are a few in Toronto area.
Cons: Pool could have been cleaner . It was foggy and couldn't see even with goggles in pool.
3.3
Gagan
Poor
family with young children
06-26-2016
Pros: The cookies at front desk and comfort
Cons: The service was horrible .. Got charged the wrong room upto check out and staff was very rude about it (Tanah) women at front desk was being extremly rude and (Amit) didnt know what to do in the situation and couldnt solve the problem he created.. Wasted 45 mins at front desk to check out and never had a problem at other hotels
7.0
Verified Hotel Guest
Good
Family with Young Children
06-01-2016
Pros: The rooms were really clean and seemed newly renovated. It was really comfortable and a nice stay overall.
Cons: The check in process took 45 mins. I had 2 different rooms booked, switching from one room to another was a difficult process. The 3 hr gap between check out and check in was a hassle, no attempt to let us check in earlier by the staff to the next room.
10.0
Nathan
Exceptional
solo traveller
05-27-2016
Pros: Room was spacious. Bed comfortable and price was reasonable for a last minute booking.
Cons: All good
8.8
Wesley
Excellent
review category group of friends
05-24-2016
Pros: Very friendly and kind staff.Allowed us to extend our checkout time for free and let us hang out in the lounge and have free coffee after we checked out. Location was great because its not far from the main shopping areas and city centre. 5 mins or so drive to Square One mall and many restaurants around the area.
Cons:
7.9
Tfl
Good
family with young children
05-11-2016
Pros: Staff were amazing.
Cons:
8.3
Lavern
Very Good
family with young children
04-30-2016
Pros: The shuffle service from the airport made it easy as i was travelling with 4 kids. The room was clean, and staff friendly and helpful. I also liked the variety at breakfast.
Cons: Nothing
6.0
David
Pleasant
Family with Young Children
04-25-2016
Pros: Location since it is literally next door to CHSI where my partner attends classes Room because it is generous in size and includes a kitchen Breakfast because it offered a large variety of hot/cold items
Cons: Pool - it was ice cold that just standing in it was unbearable and I was hoping to take my baby swimming Late Checkout - requested a 1pm checkout but had staff knocking on my door twice between 11a-12p. There needs to be communication to employees
7.9
Henry
Good
family with older children
03-22-2016
Pros: Quiet and friendly, responsive staff. Breakfast area was very cold one morning. we complained and heat was turned on immediately.
Cons:
10.0
Ivor
Exceptional
mature couple
03-12-2016
Pros: Extremely friendly and helpful staff. The suite we had was spacious and clean. Will return to this location.
Cons:
10.0
Donald
Exceptional
young couple
03-03-2016
Pros: Everything was just perfect
Cons:
10.0
Stephie
Exceptional
young couple
02-26-2016
Pros: The Kitchen and the Couch in the room.
Cons:
3.8
Ahmad
Poor
family with young children
02-20-2016
Pros: Clean
Cons: During my stay internet and tv cable was off for some technical problemes. I wasn't advised of the probleme before checking in. i was working out the hotel and my familly was bored at the hotel.
8.3
Thomas
Very Good
family with young children
02-16-2016
Pros: Breakfast was great, pool was fun for the kids, staff was very good, location was central for us.
Cons: Dish soap in kitchen
7.5
James
Good
family with young children
01-30-2016
Pros: cleanliness and staff were hospitable
Cons: breakfast was too basic not much variety and too congested i.e. because the breakfast closing time everyone attends at the same time, hence the congestion
4.2
Linda
Disappointing
family with young children
01-21-2016
Pros:
Cons: The staff were terrible. Upon arriving, we were 3 ladies with two babies and it was snowing. The airport shuttle dropped our 6 heavy bags on the roadside curb and drove off. when I asked the receptionist for help with our luggage, he wheeled out the baggage trolley and left it outside and walked off. so we had to struggle with carrying a baby in one hand and hauling the luggage on the bag trolley. we then had to wheel the bag trolley into the hotel ourselves and then to our room. disgusting behaviour by the staff who weren't even apologetic or considerate given we had two young children and 6 heavy bags.
10.0
John
Exceptional
family with older children
12-31-2015
Pros: Very good
Cons: None
10.0
Msingh
Exceptional
mature couple
12-26-2015
Pros: Everything was amazing and the price was such a good deal. No complaints what so ever.
Cons:
10.0
Susie
Exceptional
12-17-2015
Pros: The staff is very very friendly. We stayed in the Studio King which had plenty of space for a family of 2 adults/2 kids. It had a clean kitchenette, even came with basic kitchen needs. Breakfast, included in the price, offered good quality food.
Cons:
9.2
Suzanne
Wonderful
mature couple
11-23-2015
Pros: The staff is friendly. The location is quite good in the sense that there is a variety of restaurants in the area, if you have a car.
Cons: I wish there was a restaurant within walking distance. There is a small one next door at the Marriott Courtyard. However the menu is limited.
Our view leaves a lot to be desired, given it is in an industrial area.
10.0
Angela
Exceptional
solo traveller
11-10-2015
Pros: Great location, great room set up.
Cons: The pool was closed... I will call before I book.
9.6
Elizabeth
Exceptional
mature couple
10-24-2015
Pros: We were a group of 5 adults sharing an excellent 2 bed roomed suite. Good breakfast and enjoyed leisure facilities.
Cons:
10.0
La
Exceptional
mature couple
10-13-2015
Pros: We arrived around 0930 after flying in on a red eye from LA. To our utter delight, we were not only allowed access to our room but we were also treated very well. The awesome staff member at the desk had us checked into the hotel in under 5 minutes. BAM-done.
Cons:
5.8
Winnie
Okay
review category group of friends
10-12-2015
Pros:
Cons: 1.Wait 55 mins in airport for pickup
2.bed sheets not clean
3. Bed's mattress is too soft
7.1
Carol
Good
family with older children
10-10-2015
Pros: The breakfast good. Hot breakfast every morning.
Cons: We left a $150 battery charger in the room and was 100% sure we had left it. The staff said they couldn't find it. We asked for further investigation and left numbers of messages to the housekeeping department. Nobody return my call.
6.3
Arnold
Pleasant
family with older children
10-01-2015
Pros: Suit
Cons:
10.0
Sanjay
Exceptional
family with older children
09-28-2015
Pros: We stayed in a 2 bedroom suite...right from arrival at the airport, to the check in and our stay for 10 nights, everything was perfect except for the breakfast that was a bit disappointing. Beautifully done rooms, clean and great housekeeping service.....good location...will always go back to this hotel.
Cons:
7.9
Jordi
Good
family with older children
09-24-2015
Pros: Spacious rooms, parking facility, swimming pool.
Cons: Breakfast timing to short, being on holidays. They started to remove food at 09:15 so we were all rushed and jammed queuing for food.
Variety was the other problem.
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