This high-rise property features a huge stone fireplace and a native art center in the lobby. Guests enjoy the full-service spa, large indoor pool and well-equipped fitness center. The location is central to the Fallsview Casino and the main area attractions. Rooms are spacious and well-appointed.
224 units. 18 stories, interior corridors.
check-in 3:30 pm, 1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 602 guests
Showing reviews 1 - 5 of 50
5.4
Suzanne
Fair
review category group of friends
09-20-2016
Pros: Location - easy to walk to different sites. Coffee shop staff very friendly
Cons: Room was not clean - not well vacuumed. Front lobby staff not super friendly beds hard
10.0
Kevin
Exceptional
young couple
09-20-2016
Pros: great location and beautiful hotel
Cons:
5.8
Fred
Okay
young couple
09-19-2016
Pros: EVERY THING WAS OK EXCEPT ONE ASIAN GIRL AT CHECK OUT MUST REALIZE WE ARE HER PAYCHECK AND SHE SHOULD GET SOME MANNERS
Cons: AND SHOULD NOT ARGUE WITH YOUR CUSTOMERS AND SHOULD CARE WHAT PEOPLE THINK AND DO
8.3
Patrick
Very Good
review category group of friends
09-17-2016
Pros: Room was very large, beds were great.
Cons: Canda taxes!
8.3
Muhammad
Very Good
review category group of friends
09-17-2016
Pros: Comfortable beds,spacious room and beautiful view of upper river
Cons: Nothing much
5.0
Fred
Fair
young couple
09-15-2016
Pros: Lobby, staff
Cons: Room , walk up hill , ac didn't work , spa tub didn't work
10.0
Sharon
Exceptional
young couple
09-11-2016
Pros: It is a beautiful hotel, well managed, great location. Stay here whenever I come to Niagara Falls.
Cons: Everything was great!!
10.0
Connie
Exceptional
young couple
09-11-2016
Pros: Beds were sooooo comfortable. Felt safe in hotel and the area it was in and parking lot was very well lit. View was great (even though it was only 4 floors up), City View, of the night lights of Niagara Falls City. Would stay again at this hotel and recommend it to others.
Cons:
6.7
Pervez
Pleasant
family with young children
09-10-2016
Pros: I liked the location, good walking distance from the falls. Falls view from the top floor, and you can see firework also.
Cons: Staff was not friendly
10.0
Leslie
Exceptional
mature couple
09-09-2016
Pros: Warm cookie on arrival, hot tubs indoors and outdoors, plus pool. Room was perfectly situated for the fireworks. Room was very comfortable, and clean. Wi Fi worked perfectly, and I didn't have to give an email address to get it. Bus stop at the hotel. Short walk to casino and also to Clifton Hill.
Cons:
6.7
Pg
Pleasant
young couple
09-08-2016
Pros: Reception desk needs improvement in terms of customer service.
Cons: The staff at the front reception.
7.5
Joanne
Good
family with young children
09-05-2016
Pros: The the location, friendly staff, good size room
Cons: Can not think of any
7.9
Ian
Good
review category group of friends
09-04-2016
Pros: Room was great just a Rubbish view
Cons: Poor view, charged extra for baby bed.
10.0
Donna
Exceptional
family with young children
09-02-2016
Pros: I usually have difficulty sleeping thru the night, but the bed and pillows in this hotel were very comfortable. I had a a very good sleep. Also, hotel was quiet, and housekeeping staff did a great job of quietly cleaning the other rooms while I slept in.
Cons: I had no dislikes.
9.6
Adrian
Exceptional
family with young children
08-28-2016
Pros: great place, great staff overall a great experience and I would go back again
Cons:
10.0
Verna
Exceptional
family with older children
08-25-2016
Pros: The room was spacious and very clean. The breakfast buffet was scrumptious. The breakfast pastries were sensational. WEGO bus stopped right across the street from the hotel.
Cons:
10.0
Kris
Exceptional
Group Traveler
08-23-2016
Pros: Great location, walked to everything. Best price for the area, even when compared to the two star hotels nearby.
Cons: not really
8.8
Peter
Excellent
young couple
08-23-2016
Pros: Amazing view of the fireworks from our room on the 18th floor. The jacuzzi in the room. The pool.
Cons:
8.3
Ole
Very Good
family with older children
08-21-2016
Pros: Excellent location, easy parking, nearby restaurants. 10 min walk to Niagara Falls.
Cons:
5.4
Shawn
Fair
family with young children
08-20-2016
Pros: Staff at check in was nice. Facility had a nice appearance.
Cons: the location is not great. Unsightly houses around us. didn't feel safe. The buffet in the morning was not well managed. Wait staff and food not great. On the evening of the 8/16/16 the woman who served coffee in the little coffee bar area was not kind!
8.3
Suzanne
Very Good
mature couple
08-18-2016
Pros: Location and staff
Cons: Tub was very slippery my husband fell I wanted to add an additional day prior to the day already booked and it was a huge hassel that ended in having to move rooms
6.3
Gerald
Pleasant
family with young children
08-17-2016
Pros: The room was clean. Distance to activities and falls was a little far with a young child
Cons: Pricey for what ya got as far as ammenities
10.0
Georges
Exceptional
family with older children
08-14-2016
Pros: The stay at the hotel was incredible starting with check-in was very easy and friendly. Walking into the rooms they were large, airy with a fresh cleaned smell. Access to all amenities were great. Dining at Buchanans was a great experience it showed the class and friendliness of our Canadian neighbors… I would highly recommend this to all my friends and family when going to Niagara Falls.
Cons:
9.0
Razan
Wonderful
Family with Young Children
08-09-2016
Pros: Quite and location is good.
Cons:
4.6
Wael
Disappointing
family with young children
08-09-2016
Pros: There was a mistake done by the front desk staff that was handled professionally by the maneger.
Cons: The front desk staff should be professional personal only,not for summer job guys.
The room furniture was poorly designed,it's more like a motel rather than a 4 stars hotel.
10.0
Randy
Exceptional
mature couple
08-08-2016
Pros: Beautiful Hotel!
Cons:
8.8
Roger
Excellent
family with young children
08-08-2016
Pros: Comfortable beds, good view - even from 4th floor. Most attractions a short walk away. Very helpful staff at all levels including in-hotel amenities and concessions. Gorgeous pool and spa.
Cons: Depending on time of day, sometimes long waits for elevator.
7.1
Omar
Good
family with older children
08-07-2016
Pros: The elegance to a certain degree
Cons: The sofa bed I slept on, no comfort and the sheets were never changed. They did not realize we were three in the room, even had no blanket or pillow till I asked.
10.0
Marlene
Exceptional
review category group of friends
08-04-2016
Pros: Very satisfied the hotel was in a good location it was clean and overall enjoy their stay
Cons:
4.6
Najwa
Disappointing
mature couple
08-04-2016
Pros: Location
Cons: Noisy
10.0
Ahmed
Exceptional
family with young children
08-03-2016
Pros: The staff is welcoming.
The cookies are great.
Cons: Lifts are slow.
6.3
Kelly
Pleasant
family with young children
08-02-2016
Pros: Clean room. Helpful staff.
Cons: Very uncomfortable bed and pillows. Elevators are extremely slow not enough for the amount of people in the hotel.
7.9
Ramona
Good
family with young children
08-01-2016
Pros: The hotel is beautiful and the location between Clifton Hill and the falls was perfect!
Cons: The noise from other rooms as well as the halls. I could tell exactly when the people beside us and above us was showering as well as could hear complete conversations from people walking outside our door.
9.6
Michael
Exceptional
family with older children
08-01-2016
Pros: Rooms were comfortable, quiet and clean
Cons: Staff said they had a business center. I went in and printed tickets. Turns out the center was run by UPS and they charged me $9 for 4 sheets of paper. The hotel business center that is complimentary is 1 floor down. Careful with this.
7.1
Kevin
Good
family with young children
07-31-2016
Pros:
Cons: In a bit of a wasteland.
9.6
Ariane
Exceptional
review category group of friends
07-30-2016
Pros: Excellent staff and decor. Beautiful resort.
Cons: The pool was rather small and constantly filled with kids.
7.9
Giovanna
Good
mature couple
07-26-2016
Pros: Very nice and good view of the fireworks.
Cons: Restaurant prices a bit high
10.0
Family
Exceptional
family with young children
07-24-2016
Pros: Very clean. Great location. Close enough to walk everywhere but in a great spot for quietness.
Cons: My family was fine with everything at the hotel.
10.0
Gary
Exceptional
mature couple
07-24-2016
Pros: Very friendly staff at check- in. The lady at the desk gave us a quick over view of the area, maps, and tips! Ya gotta love those cookies at the desk!!!
Cons: No breakfast! I think there was a restaurant on site, but weren't given any info?
9.2
Gil
Wonderful
family with young children
07-21-2016
Pros: location and the hotel looks great
Cons: charges for parking lot. coming from NYC there is no charges for parking lot especially when real estate is cheap there. lots of lots for sales and plenty
7.1
Patricia
Good
mature couple
07-20-2016
Pros:
Cons: Breakfast very poir
10.0
Brian
Exceptional
family with young children
07-12-2016
Pros: The free cookies!!
Cons: Tv was hard to operate
9.6
Maxine
Exceptional
mature couple
07-11-2016
Pros: Free cookies, great beds, clean rooms, beautiful decor and great location.
Cons: Restaurant not worth the money, awful!! And charged for parking and no complimentary coffee!
10.0
Kimberly
Exceptional
family with older children
07-09-2016
Pros: Staff was very welcoming and greeted us with warm cookies during check-in. The employees were very friendly, including staff at the front-desk, gift shop, and restaurant.
Cons:
6.0
Megan
Pleasant
Traveling as Couple
07-06-2016
Pros: It was very close to everything. 5 minute walk to attractions, 10 minute walk to the falls. And chocolate chip cookies!
Cons: The room wasn't very clean. There was hair all over the tub that definitely wasn't mine. And makeup on stains on the towels.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
07-06-2016
Pros: Beds, pool, sauna
Cons: I guess the lack of robes. Bathroom floor and walls were a bit dirty
9.6
Mckelly64
Exceptional
family with older children
07-06-2016
Pros: Love the cookies at check-in whenever I stay at a Doubletree. Pool was nice & very clean everywhere. Ordered more towels and they were there in a jiffy. Good location...walking distance to Clifton Hill, The Falls and the casino.
Cons: Because it was a long weekend at the start of summer, it was extraordinarily expensive. Understandable of course but still a little shocking to the old credit card. At least it was cheaper the 2nd night!
9.2
Tina
Wonderful
family with older children
07-05-2016
Pros: Location.
Our stay experience was great.
Cookies at check-in are awesome.
Rooms very spacious. We had 4 adults in one room with 2 queen beds and still spacious enough.
Cons: The lady at the reception, while checking in, seemed to have an indifferent attitude when she saw we were booking.com customers.
8.0
Graeme
Very Good
07-04-2016
Pros: Clean and close to attractions
Cons: Only 2 elevators. Had to wait sometimes. Pool was small, crowded.
8.8
Thomas
Excellent
mature couple
07-04-2016
Pros: View from room good view of American falls. Staff was very pleasant. Room was very comfortable.
Cons: WIFI was a bit hard to get on. First room was smoky smelling and was told the floor use to be a smoking floor, The house keeping attendant took it on herself to find another room with similar view that was not smoky. AS I was leaving, I found a cork under my bed, we didn't use anything with a cork so apparently cleaning staff never cleaned under the bed. What else might have been left under there that couldn't be seen.
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