Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (View): High floors here give you a great view of the Falls, and at night you can see the changing light show, or fireworks from your room!
This large hotel, always bustling, features spacious, well-appointed suites and a central location close to the casino and area attractions. Most rooms offer a spectacular falls view. Although it is family oriented, guests appreciate the new chic-style observed throughout the public areas and guest suites.
Smoke free premises. 565 units. 42 stories, interior corridors. Accessibility (Call).
Adjacent to Konica Minolta Tower Centre. 6700 Fallsview Blvd L2G 3W6.
AAA Benefit
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Pool
heated indoor.
Parking
on-site (fee) and street.
Dining & Entertainment
2 restaurants, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, pay movies, wireless Internet (fee), safes.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, room service.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 2352 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great service and view
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: The room view of the falls
Cons: Valet parking didn't know about rate was $25 or $35 daily plus taxes Honestly overall hotel location, breakfast & night reception nothing to write home about. Our favorite hotel in the states are the Embassy Suites, this one was to the Hilton standardsw
6.0
Anonymous
Pleasant
08-11-2017
Pros: The location of the hotel is great as long as you have a fall view room,avoid getting a fall view room at 11th floor ,it's just above the restaurant level and the view it's not so good.
Cons: Papa Luigi's pizza compleatly a disappointment endorsed by the hotel staff.Each room had their fliers nicesly made,has only a phone number no physical address. Based on other people reviews is actually the hotel room service that runs it.....stay away
10.0
Anonymous
Exceptional
08-11-2017
Pros: All the amenities in the hotel were great. The staff was extremely friendly and helpful.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Customer service
Cons: Check in time
10.0
Anonymous
Exceptional
08-11-2017
Pros:
Cons: The parking is a big issue for us ... Loved the hotel but dunno if we will be back for that reason ... It did not seem right to be a registered paying guest but not allowed to park there as parking is reserved for the restaurants ... yet we ate there
5.0
Anonymous
Fair
08-11-2017
Pros: Location to the Falls was great and views from breakfast buffet are brilliant.
Cons: Hotel was SO crowded that it adversely affected our experience at the hotel. Crowds at check-in/check-out, crowds waiting for elevators, crowds at breakfast buffet, etc.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location, comfortable room, excellent view of the falls! Staff in lounge and Keg Steakhouse onsite were EXCELLENT! Food was superb as well. Close to Casino & live music.
Cons: Breakfast & Happy hour reception was very crowded w/long lines. We were glad we checked in early afternoon as lines at front desk were crazy late afternoon. Parking offsite was best deal as hotel charges high fees.
3.0
Anonymous
Poor
08-11-2017
Pros:
Cons: very long wait for everything, from parking car, to registering, half hour wait for an elevator, breakfast wait was terrible
8.0
Anonymous
Very Good
08-11-2017
Pros: THE VIEW FROM THE HOTEL COULDNT BE ANY BETTER.THE HOTEL STAFF WAS VERRY HELPFUL.WE ATE AT THE TGIF IN THE LOBBY WHEN WE ARIVED AND THE WAITER EXPLAINED SOME OF THE BETTER PLACES TO GO TO AND WHERE TO AVOID.
Cons: THE HOTEL WAS BEING REMODELD DURING OU STAY.WALKED OUT OF THE KEG RESTERAUNT DUE TO NO SERVICE.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Size of room and the beautiful view was to die for. I wouldn't leave my room if they had room service.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: The king size bed and the jacuzzi! We had reserved a double queen room and the the desk clerk recommended it. It was wonderful. Great view on a high floor!
Cons: The complementary drink was sickly sweet and a handful of chips to go with it, was not worth it. It would have been nicer to offer a glass of wine or beer. We skipped the breakfast because of the March Break crowd. The elevator wait was insane!
10.0
Anonymous
Exceptional
08-11-2017
Pros: The thing I liked best about the hotel would be the privacy, how nice the staff was, and Ofcourse the view.
Cons: The only thing I disliked was Sunday morning it took valet 1 hour to get our car after we would told it would be up in about 20 minutes. Saturday night valet was amazing though.
1.0
Anonymous
Very Poor
08-11-2017
Pros: We had a bad experience it's under renovations and we paid full price for a 5 star hotel. The sink was cracked and there was rust all over the bathroom doors.
Cons: The customer service was horrible the toilet clogged they fixed it but they did nothing to change my experience
9.0
Anonymous
Wonderful
08-11-2017
Pros: View
Cons: Only valet parking
5.0
Anonymous
Fair
08-11-2017
Pros: The view was outstanding !
Cons: The hotel was doing renovations and there was paint on the carpet & trim missing. No shelf in the shower for soap and shampoo.The towels were in another room ? This was the presidential room . Its expected to be top shelf !!! Very disappointed !!!
10.0
Anonymous
Exceptional
08-11-2017
Pros: The rooms were very spacious, clean and comfortable. The location was perfect and the view was outstanding. The staff was very nice and helpful. I would definitely stay there again and recommend to my friends and family.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: They did very well for such a crowded area - kept it clean and well-maintained, with plenty of helpful staff and good breakfast.
Cons: Hidden extras, like steep parking and internet fees.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Directly above the falls
Cons: N/a
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location and great staff
Cons: No bacon on the breakfast buffet but hey it includes breakfast not the best breakfast but ok can't complain
3.0
Anonymous
Poor
08-11-2017
Pros: Clean
Cons: To much for park . There isn't any good view for room outside
6.0
Anonymous
Pleasant
08-11-2017
Pros: Almost full view of Horseshow Falls.
Cons: To big, terrible elevator system. Buffet breakfast could be better.
1.0
Anonymous
Very Poor
08-11-2017
Pros:
Cons: The Staff and the fact that they have over charged us a large amount of money
9.0
Anonymous
Wonderful
08-11-2017
Pros: The friendliness of the staff and the view.
Cons: No.
10.0
Anonymous
Exceptional
08-11-2017
Pros: View of Falls and fireworks display
Cons:
7.0
Anonymous
Good
08-11-2017
Pros:
Cons: Valet parking was a joke. Left my car with valet and when I went to have them get it in the morning I was told I had to ride a shuttle bus to the lot as during the hours of 8 am to 7 pm they didnt go get cars. Never heard of such a thing in my life.
8.0
Anonymous
Very Good
08-11-2017
Pros: You can't beat the great location
Cons: Under the sofa bed there were old dirty socks from previous guest
7.0
Anonymous
Good
08-11-2017
Pros: Good location and nice room
Cons: Elevators were awful. Too many rooms and too few elevators Tour operators are not to be trusted. Misstated tour details
9.0
Anonymous
Wonderful
08-11-2017
Pros: Well situated. Very pricey and wifi and parking are not included
Cons: Expensive parking and wifi
8.0
Anonymous
Very Good
08-11-2017
Pros: Location
Cons: Very expensive No free parking-$35/day No free wifi-$11/day
10.0
Anonymous
Exceptional
08-11-2017
Pros: Falls view from my room!!!!
Cons: Huge Elevators traffic
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros: I have a difficult time finding anything hood. The food was Very poor at the 2 restaurants we tried at the hotel.
Cons: Location only
6.0
Anonymous
Pleasant
08-11-2017
Pros: Hotel room appears recently updated with contemporary furniture.
Cons: Valet ONLY Parking, forced to pay $35 for 1 night and then add $10 in fees on top of that. Unclean. View of falls means hotel/restaurant next door looks into room and we into theirs. No privacy unless you pull curtains but then obstruct view.
10.0
Anonymous
Exceptional
08-11-2017
Pros: View
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: The location was great and the hotel itself is bright and airy, which is nice compared to some of the dark, claustrophobic ones!
Cons: I didn't like that the towel hook is behind the shower glass door, inconvenient and the lobby can be insanely busy due to the Keg being there.
5.0
Anonymous
Fair
08-11-2017
Pros: The location
Cons: Staff were very rude. The rooms are advertised as fall view, However, they are not full fall view. The hotel itself is old and dirty.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location was perfect, view was very nice, staff was professional.
Cons: We partook in the complimentary drinks and refreshments in the lobby, and I got a mild case of food poisoning from the cheap wine. I definitely regret the free drink.
5.0
Anonymous
Fair
08-11-2017
Pros: location, room was nice
Cons: Requested early check-in. I was assured that my room was vacant (just not cleaned) and cleaners would be told to make my room a priority. No problem. Called multiple times, staff never called. finally got room at 3:55. no one even called me. bad service.
7.0
Anonymous
Good
08-11-2017
Pros: I liked the location of the hotel which is a short walk to the falls and casinos. The hotel lobby was beautiful and so was the view from our room which we had to pay premium for. The Keg was easily accessible on the 9th floor where we had dinner.
Cons: I asked room service to bring up wine glasses and were charging us $3 a glass. We paid almost $---for a one night stay, it would've been nice if parking and the wine glasses were at least complimentary.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and very clean
Cons: Nothing
9.0
Anonymous
Wonderful
08-11-2017
Pros: Our view was unbelievable
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros: Absolutely nothing
Cons: Not enough space on the page to explain all my dislikes about this hotel.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Went to see the falls and it is situated to look directly at the falls... great location to reach the various activities in the area, staff were very service oriented...
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great facilities, great buffet breakfast, great room, great view.
Cons: Parking is a bit tricky. On-site parking is valet only for $35. Or you can choose off-site parking for $25, which is like 4 blocks away.
10.0
Anonymous
Exceptional
08-11-2017
Pros: beautiful view and location. Rooms were very nice.
Cons: everything was wonderful
7.0
Anonymous
Good
08-11-2017
Pros: The view from our room was incredible.
Cons: The parking situation is a disaster. Only offers valet parking which is very expensive and not that accomodative. They fail to tell you it will take 20 mins to pull your car out each time.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff and the location was absolutely perfect
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room is very clean with fantastic view of the falls .
Cons: Just the long line in the breakfast buffet.
7.0
Anonymous
Good
08-11-2017
Pros:
Cons: I didn't like that they charge a made up 'destination tax' that is supposed to be voluntary but they also won't let you remove it.
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