This large hotel, always bustling, features spacious, well-appointed suites and a central location close to the casino and area attractions. Most rooms offer a spectacular falls view. Although it is family oriented, guests appreciate the new chic-style observed throughout the public areas and guest suites.
Smoke free premises. 565 units. 42 stories, interior corridors. Accessibility (Call).
Adjacent to Konica Minolta Tower Centre. 6700 Fallsview Blvd L2G 3W6.
AAA Benefit
Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Pool
heated indoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
2 restaurants, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, pay movies, wireless Internet (fee), safes.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, room service.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 2352 guests
Showing reviews 1 - 5 of 50
6.2
Verified AAA Guest
Pleasant
Group
11-02-2016
Busy
Pros: Clean
Cons: Room had a door that connected to another room and noise from the other room carried into our room and made it difficult to sleep.
9.8
Verified AAA Guest
Exceptional
Solo
09-11-2016
Excellent. A wonderful place to spend my vacation.
Pros: Wonderful view, friendly staff, clean room w/ lots of amenities, good breakfast selection, easy access to Falls and Table Rock bus stop.
Cons: Elevators slow, Wi-Fi in room (that you have to pay for) stopped working second day (did get a credit).
9.4
Verified AAA Guest
Wonderful
Family w/Children
07-12-2016
The hotel is in the perfect location to enjoy Niagara Falls. Convenient restaurants and kids activities within the hotel. Breakfast was great. Our trip was excellent.
Pros: Location, amenities, room size
Cons: Valet takes 10-15 minutes to get your car - not a huge deal though.
9.4
Verified AAA Guest
Wonderful
Couple
06-15-2016
Beautiful place to stay with wonderful view of the falls.
Pros: Location, comfort, breakfast
Cons: Added fees such as parking which was also taxed & the mandatory tourism fees
10.0
Brandy
Exceptional
family with young children
06-21-2017
Pros: The hotel was beautiful.
Cons: They messed up my reservations however they corrected the issue by a complimentary junior presidential suite. They did swipe my card several times holding several charges for several days as well.
6.7
Wayne
Pleasant
young couple
06-21-2017
Pros: Great views
Cons: Breakfast was poor. Had better at Hampton Inn.
Overpriced!!
9.6
James
Exceptional
young couple
06-20-2017
Pros: Great location, everything was comfortable
Cons: The air circulation in the room could be better. It was cool in the sitting area, but the a/c was hardly noticeable in the bed area.... The bed room door was open the whole time
9.2
Paul
Wonderful
young couple
06-20-2017
Pros: Clean, clean, clean
Cons: parking was a rip off
8.3
Janis
Very Good
young couple
06-20-2017
Pros: Being right by the Falls & buffet breakfast ( waitress Valerie )
Cons: Room was much too large . Parking car was SO RUSHED that my husband forgot his glasses in car . The PARKING FEE was horrible! $ 60. daily + fees = $ 73. a day to park X 3 days. Where do you justify such a price ?? If we had known before hand we would have parked across the street.
Don't understand why we could have not parked underground like other hotels do in our travels. Fees for fireworks that we NEVER saw on Sat & Sun. We were looking forward to that on the Saturday evening during our 50th wedding anniversary dinner ( Elements ) by the falls. No fireworks cost us $106.50 in Tourism improvement fee which now don't happen on weekends.
Makes no sense. Who thought that up? Everyone loves fireworks .
All in all fees on top of fees is just plain GOUGING , no other word for it. For sure I will tell others not to stay by the Falls but in
smaller hotels. hope you take our comments seriously, Janis & John
3.8
Yola
Poor
family with young children
06-20-2017
Pros: Location was good
Cons: We had to pay for parking when I think it should have stated parking available at a charge not parking available
The bed sheet was dirty, bell hops did not help unless you tip. No carts available to take luggage to room
8.3
Marina
Very Good
family with young children
06-20-2017
Pros: Very busy in the lobby, but great location.
Cons: Pools too crowded.
7.1
Ismael
Good
review category group of friends
06-19-2017
Pros: Wonderful views
Close to main attractions
Cons: Buffet breakfast had little options for vegans
Hotel Parking was very expensive ($40 per night) whereas 5 min down the road at the casino parking was $5 for as long as you kept the far there
10.0
Jeongsu
Exceptional
review category group of friends
06-19-2017
Pros: price, view, location
Cons: not much to do in the hotel
10.0
Yogi
Exceptional
family with young children
06-19-2017
Pros: Excellent service !!!!!!
Cons: food quality was not up to the mark
8.8
Jennifer
Excellent
family with young children
06-19-2017
Pros:
Cons: I didn't like the fact that they don't tell u that extra tax and hiden fees is way to high for ppl who live here in toronto
6.3
Tsering
Pleasant
review category group of friends
06-19-2017
Pros: Cleanliness and view
Cons: Was expecting sauna and steam bath.
9.2
אמיר
Wonderful
young couple
06-19-2017
Pros: Excellent view over the Niagra falls. The room was well equiped.
Cons: Breakfast was not too good... Long time was spent for waiting to the elevators.
8.8
Bella
Excellent
review category group of friends
06-19-2017
Pros: Excellent location, very good personnel
Cons: I haven't liked the fact that I needed to pay for parking separately. For the hotel of this rank, parking should be free. Moreover, about the parking payment I have known only when I got the check-out bill.
8.3
Tayisiya
Very Good
young couple
06-19-2017
Pros: Location was fabulous
Cons: Didn't price match. Online was cheaper
9.2
Heather
Wonderful
review category group of friends
06-18-2017
Pros:
Cons: Being made to wait over an hour to be seated at the signature restaurant, to not be seated near a window with a view or lighting. We had to make a table lamp with our mobile phone!
9.0
Joseph
Wonderful
Traveling as Couple
06-16-2017
Pros: Very clean
Cons: Having to pay for wifi.
3.0
Susan
Poor
Traveling as Couple
06-16-2017
Pros: Jacuzzi tub and large room with great bed
Cons: The nickel and dime you to death. Will not stay there again. I recommend the Sheraton
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-16-2017
Pros: the view of the falls was fantastic
Cons: no complimentary coffee in public areas.
10.0
Kamal
Exceptional
Traveling as Couple
06-16-2017
Pros:
Cons: Parking very expensive 35$ + 4,99 tax + $8 fee so almost $50
10.0
Verified Hotel Guest
Exceptional
06-16-2017
We were very pleased with our room. The front desk helped us to upgrade to a room with with a full view of both falls.
Pros: The staff was amazing. They were extremely helpful and courteous.
Cons: No
8.0
Yilin
Very Good
Traveling as Couple
06-16-2017
Pros: the view were awsome
Cons: coffee machine can not make hot water the breakfasr was terrible
7.0
Vincent
Good
Traveling as Couple
06-16-2017
Pros: The locations and the room were perfect
Cons: The hallways were either falling apart or were under construction. I was there on a Monday until Wednesday and didn't see any labors.
8.0
Michael
Very Good
Family with Young Children
06-16-2017
Pros: The location was very convienent to walk to the falls.
Cons: My room was suppose to look out over falls, it did, but not directly that view was the dingy roof of the hotel next door and the air and heat conditioners.Was a little disappointed with view ,when paid good money for a premium view.Many extra tax fee's .
10.0
David
Exceptional
Traveling as Couple
06-16-2017
Pros: Very clean, comfortable bed, efficient and friendly staff.
Cons: Nothing serious. Decor was sort of dreary.
10.0
Conor
Exceptional
Group Traveler
06-16-2017
Pros: Great room great breakfast great location
Cons:
5.0
Barbara
Fair
Traveling as Couple
06-16-2017
Pros: The room view of the falls
Cons: Valet parking didn't know about rate was $25 or $35 daily plus taxes Honestly overall hotel location, breakfast & night reception nothing to write home about. Our favorite hotel in the states are the Embassy Suites, this one was to the Hilton standardsw
10.0
Gustavo
Exceptional
Family with Young Children
06-16-2017
Pros: All the amenities in the hotel were great. The staff was extremely friendly and helpful.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-16-2017
Pros: Customer service
Cons: Check in time
5.0
Stephanie
Fair
Family with Young Children
06-16-2017
Pros: Location to the Falls was great and views from breakfast buffet are brilliant.
Cons: Hotel was SO crowded that it adversely affected our experience at the hotel. Crowds at check-in/check-out, crowds waiting for elevators, crowds at breakfast buffet, etc.
7.0
Soumya
Good
Traveling as Couple
06-16-2017
Pros: near to falls breakfast and scenic
Cons: they changed our room with out notifying due to system glitch on first day, rest all good
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-16-2017
Pros: Clean, great view/location. Convenient
Cons: Long wait at the KEG Restaurant (situated inside this hotel).
3.0
Verified Hotel Guest
Poor
Traveling as Couple
06-16-2017
Pros:
Cons: very long wait for everything, from parking car, to registering, half hour wait for an elevator, breakfast wait was terrible
8.0
Justin
Very Good
Traveling as Couple
06-16-2017
Pros: THE VIEW FROM THE HOTEL COULDNT BE ANY BETTER.THE HOTEL STAFF WAS VERRY HELPFUL.WE ATE AT THE TGIF IN THE LOBBY WHEN WE ARIVED AND THE WAITER EXPLAINED SOME OF THE BETTER PLACES TO GO TO AND WHERE TO AVOID.
Cons: THE HOTEL WAS BEING REMODELD DURING OU STAY.WALKED OUT OF THE KEG RESTERAUNT DUE TO NO SERVICE.
10.0
Shumiala
Exceptional
Family with Young Children
06-16-2017
Pros: Size of room and the beautiful view was to die for. I wouldn't leave my room if they had room service.
Cons:
8.0
Bani
Very Good
Traveling as Couple
06-16-2017
Pros: The king size bed and the jacuzzi! We had reserved a double queen room and the the desk clerk recommended it. It was wonderful. Great view on a high floor!
Cons: The complementary drink was sickly sweet and a handful of chips to go with it, was not worth it. It would have been nicer to offer a glass of wine or beer. We skipped the breakfast because of the March Break crowd. The elevator wait was insane!
8.0
Kathleen
Very Good
Traveling as Couple
06-16-2017
Pros: Location, room size, views
Cons: Breakfast not as good as other Embassy Suites I've stayed at, elevators woefully inadequate for full hotel - they were very slow and constantly packed. Also, there was a smear of lipstick on the bathroom door when we arrived, still there at check out
1.0
Farzana
Very Poor
Traveling as Couple
06-16-2017
Pros: We had a bad experience it's under renovations and we paid full price for a 5 star hotel. The sink was cracked and there was rust all over the bathroom doors.
Cons: The customer service was horrible the toilet clogged they fixed it but they did nothing to change my experience
9.0
Michael
Wonderful
Traveling as Couple
06-16-2017
Pros: View
Cons: Only valet parking
10.0
Francine
Exceptional
Family with Teens
06-16-2017
Pros: This hotel has all the amenities. It is Very close to the falls and the view is breathtaking. Dining families is awesome and breakfast is yum yum.. Lots of varities to choose from. Great place to bring your family.
Cons: Nothing... Would recommend to all my friends and family.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-16-2017
Pros: Excellent Service.
Cons:
10.0
Laura
Exceptional
Group Traveler
06-16-2017
Pros: The rooms were very spacious, clean and comfortable. The location was perfect and the view was outstanding. The staff was very nice and helpful. I would definitely stay there again and recommend to my friends and family.
Cons:
9.0
Richard
Wonderful
Traveling as Couple
06-16-2017
Pros: They did very well for such a crowded area - kept it clean and well-maintained, with plenty of helpful staff and good breakfast.
Cons: Hidden extras, like steep parking and internet fees.
10.0
Daesik
Exceptional
Family with Teens
06-16-2017
Pros: The room!! We stayed two nights, and we did not leave at the third day morning, because the room was so good. It was a sweet room with a spacious living room, although it has a city view. The breakfast also fantastic. I think it was the best.
Cons: Too many people in the breakfast dining room in the morning. I understand that considering the size of the hotel.
3.0
Verified Hotel Guest
Poor
Traveling as Couple
06-16-2017
Pros: Clean
Cons: To much for park . There isn't any good view for room outside
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