This large hotel, always bustling, features spacious, well-appointed suites and a central location close to the casino and area attractions. Most rooms offer a spectacular falls view. Although it is family oriented, guests appreciate the new chic-style observed throughout the public areas and guest suites.
Smoke free premises. 565 units. 42 stories, interior corridors. Accessibility (Call).
Adjacent to Konica Minolta Tower Centre. 6700 Fallsview Blvd L2G 3W6.
AAA Benefit
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Pool
heated indoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
2 restaurants, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, pay movies, wireless Internet (fee), safes.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, room service.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 1795 guests
Showing reviews 1 - 5 of 50
9.8
Verified AAA Guest
Exceptional
Solo
09-11-2016
Excellent. A wonderful place to spend my vacation.
Pros: Wonderful view, friendly staff, clean room w/ lots of amenities, good breakfast selection, easy access to Falls and Table Rock bus stop.
Cons: Elevators slow, Wi-Fi in room (that you have to pay for) stopped working second day (did get a credit).
9.4
Verified AAA Guest
Wonderful
Family w/Children
07-12-2016
The hotel is in the perfect location to enjoy Niagara Falls. Convenient restaurants and kids activities within the hotel. Breakfast was great. Our trip was excellent.
Pros: Location, amenities, room size
Cons: Valet takes 10-15 minutes to get your car - not a huge deal though.
9.4
Verified AAA Guest
Wonderful
Couple
06-15-2016
Beautiful place to stay with wonderful view of the falls.
Pros: Location, comfort, breakfast
Cons: Added fees such as parking which was also taxed & the mandatory tourism fees
8.0
Verified Hotel Guest
Very Good
Family with Young Children
08-09-2016
Pros: Location
Cons: Very expensive No free parking-$35/day No free wifi-$11/day
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
08-04-2016
Pros: The view, lots of eating choices, and free breakfast.
Cons: Broken ice machine on floor - never fixed, dirty room, front desk staff not helpful, valet parking mandatory and expensive, slow elevators. For a very expensive suite, not well equipped, and no free internet.
9.0
Verified Hotel Guest
Wonderful
Group Traveler
08-02-2016
Pros: The view was gorgeous, the room was clean and spacious. No complaints. There was an upgrade option for a very good price to see the falls.
Cons: I did not like the fact that I had to pay 25$ just to extend my check out time by an hour or two.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
07-29-2016
Pros: the view from the restaurant.
Cons: hidden charges. distance from area attraction.
10.0
Verified Hotel Guest
Exceptional
07-22-2016
Pros: The hotel's location was good, and access was easy.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
07-20-2016
Pros: The view was spectacular. Very roomy, much more room than we needed. Free Breakfast was delicious and ample.
Cons: Excessive cost. Not only the hotel but everything in the area. Tours from hotel were REALLY expensive.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
07-12-2016
Pros: Everything was perfect location, good service, beautiful room, delicious food, restaurant with view to the Niagara Falls. We enjoyed every single time at this hotel, we didn't want to leave.
Cons: None.
9.0
Viral
Wonderful
07-08-2016
Pros: The friendliness of the staff and the view.
Cons: No.
1.0
Verified Hotel Guest
Very Poor
Family with Teens
07-05-2016
Pros:
Cons: The Staff and the fact that they have over charged us a large amount of money
10.0
John
Exceptional
Group Traveler
06-28-2016
Pros: Size of rooms. View.
Cons:
9.0
Beverley
Wonderful
06-26-2016
Pros: It was very close to the falls and the room was amazing
Cons: The valet parking was an asset. The free breakfast was lovely but need to a test run to see how it really works. Food choices excellent and views great
10.0
Brian
Exceptional
06-20-2016
Pros: Great location and great staff
Cons: No bacon on the breakfast buffet but hey it includes breakfast not the best breakfast but ok can't complain
10.0
Derrick
Exceptional
Family with Teens
05-29-2016
Pros: Directly above the falls
Cons: N/a
9.0
Richard
Wonderful
Traveling as Couple
05-26-2016
Pros: They did very well for such a crowded area - kept it clean and well-maintained, with plenty of helpful staff and good breakfast.
Cons: Hidden extras, like steep parking and internet fees.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
05-24-2016
Pros:
Cons: Parking rates are exorbitant, other than that was very nice place
10.0
Francine
Exceptional
Family with Teens
05-12-2016
Pros: This hotel has all the amenities. It is Very close to the falls and the view is breathtaking. Dining families is awesome and breakfast is yum yum.. Lots of varities to choose from. Great place to bring your family.
Cons: Nothing... Would recommend to all my friends and family.
10.0
Julio
Exceptional
Traveling as Couple
05-10-2016
Pros: LOCATION,COURTESY OF ALL STAFF FROM THE FRONT DESK TO THE VALET PARKING,THANK YOU GOYS.
Cons:
10.0
Edward
Exceptional
04-19-2016
Pros: Beautiful Views!!
Cons: They offer a generous breakfast buffet but the quality of the food could be higher.
10.0
Roderick
Exceptional
Group Traveler
03-22-2016
Pros: The room was very nice and the staff was great.
Cons: They were doing some remodeling on the hotel while we were there. It wasn't a huge deal, but it wasn't ideal. Also the hotel was very crowded. Once again not a huge deal but I wanted to mention it.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
03-22-2016
Pros: The thing I liked best about the hotel would be the privacy, how nice the staff was, and Ofcourse the view.
Cons: The only thing I disliked was Sunday morning it took valet 1 hour to get our car after we would told it would be up in about 20 minutes. Saturday night valet was amazing though.
8.0
Kathleen
Very Good
Traveling as Couple
03-18-2016
Pros: Location, room size, views
Cons: Breakfast not as good as other Embassy Suites I've stayed at, elevators woefully inadequate for full hotel - they were very slow and constantly packed. Also, there was a smear of lipstick on the bathroom door when we arrived, still there at check out
10.0
Shumiala
Exceptional
Family with Young Children
03-17-2016
Pros: Size of room and the beautiful view was to die for. I wouldn't leave my room if they had room service.
Cons:
8.0
Bani
Very Good
Traveling as Couple
03-17-2016
Pros: The king size bed and the jacuzzi! We had reserved a double queen room and the the desk clerk recommended it. It was wonderful. Great view on a high floor!
Cons: The complementary drink was sickly sweet and a handful of chips to go with it, was not worth it. It would have been nicer to offer a glass of wine or beer. We skipped the breakfast because of the March Break crowd. The elevator wait was insane!
3.0
Verified Hotel Guest
Poor
Group Traveler
03-15-2016
Pros: The location, and the room were very nice.
Cons: The elevators did not work well. They were incredibly slow, and at times I had to wait 10 minutes for it to arrive at my floor. Our car was parked at an away lot, so it was a pain to have to take a shuttle to get to it, or have it retrieved by the valet.
8.0
Moshe
Very Good
Traveling as Couple
03-13-2016
Pros: Beautiful rooms and view. Very clean and pleasant.
Cons: The customer service was not the best. Also, would be proffessional of you to have free parking instead of valet.
7.0
Verified Hotel Guest
Good
Family with Young Children
03-01-2016
Pros: The location was great, room view on top floor are amazing. Check-in process on sat 4pm was efficiently handled. Fast check-out was great.
Cons: Parking is a big trouble here even though we opt for Valet Parking still it was a long queue on the road. Evening complimantary drink and snacks were too early closed. Even they didnt honour 2 minute late. Although the place converted to Keg Restrarant
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
01-04-2016
Pros: Customer service
Cons: Check in time
6.0
Alyne
Pleasant
Family with Young Children
01-01-2016
Pros: The location of the hotel is great as long as you have a fall view room,avoid getting a fall view room at 11th floor ,it's just above the restaurant level and the view it's not so good.
Cons: Papa Luigi's pizza compleatly a disappointment endorsed by the hotel staff.Each room had their fliers nicesly made,has only a phone number no physical address. Based on other people reviews is actually the hotel room service that runs it.....stay away
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
12-15-2015
Pros: They upgraded our room and gave us free wifi to compensate for construction they were doing
Cons: Paying for parking
9.0
John
Wonderful
Business Traveler
11-24-2015
Pros: Great view of the Falls...Super size Jacuzzi Bath... comfortable...
Cons: It's a busy place if you get there at peak check in, you'll have to wait.... Breakfast was ok, not as good as it could be, other than the omelettes the rest was very McDonalds like cheap food...
7.0
Stephen
Good
Traveling as Couple
11-16-2015
Pros: View
Cons: Seemed not set up for the crowds. Receptions were in small venues when you had large crowds. Long line at check in.
9.0
Nur
Wonderful
Family with Young Children
10-29-2015
Pros: The view and location.
Cons: The room that we reserved and paid in advanced was not available at the time we checked in. (Even though we called to make sure on the day of reservation) The receptionist upgrade it and give complimentary parking.
7.0
James
Good
Senior Traveler
10-22-2015
Pros: The view was phenomenal.
Cons: Additional costs galore. Parking, Taxes...you name it. The happy hour was not the norm for an Embassy--1 drink and potato chips. Overall a good hotel, but definitely not 4 star.
10.0
Robert
Exceptional
Group Traveler
10-22-2015
Pros: The view was great from our room.
Cons: So many kids. Wish there was an area that adults could just go to get away from screaming kids to relax.
10.0
Verified Hotel Guest
Exceptional
10-11-2015
We were very pleased with our room. The front desk helped us to upgrade to a room with with a full view of both falls.
Pros: The staff was amazing. They were extremely helpful and courteous.
Cons: No
10.0
Kamal
Exceptional
Traveling as Couple
10-01-2015
Pros:
Cons: Parking very expensive 35$ + 4,99 tax + $8 fee so almost $50
10.0
Frank
Exceptional
Traveling as Couple
09-26-2015
Pros: Room was fantastic. For some reason. We were upgraded to a suite overlooking the falls best room/view ever.
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
09-26-2015
Pros: The room was very spacious and clean.
Cons: Paid for a room with a view of niagara falls. The room we were put in had a wall blocking the view outside with a small sofa facing the city and the back of a neighboring hotel. We requested a different room that more closely represented what we paid for
8.0
Gail
Very Good
Family with Teens
09-20-2015
Pros: Great location and falls views
Cons: No in room safe
10.0
Anny
Exceptional
09-15-2015
The staff is very friendly. I left my son snack after I check out, they gave a key with no problems.
Pros: The view
Cons: No
10.0
Stephen
Exceptional
Traveling as Couple
09-13-2015
Pros: Our room had a super view; the restaurants were very good, and the elevator operator was so nice!
Cons:
9.0
Joseph
Wonderful
Traveling as Couple
09-12-2015
Pros: Very clean
Cons: Having to pay for wifi.
8.0
Salvatore
Very Good
Family with Young Children
09-05-2015
Pros: Staff was very nice,
Cons: Elevators
9.0
Kimberli
Wonderful
Family with Teens
09-03-2015
Pros: We loved the view of Niagara Falls. The room was very nice and clean
Cons: The complimentary breakfast was cold and didn't taste good. We are HIlton Honors members but the Wifi coverage was in and out. We didn't like that we had to pay for parking at a hotel that we were already paying quite a bit for.
9.0
Judy
Wonderful
Group Traveler
09-01-2015
Pros: Everything. Everyone was do friendly and welcoming.
Cons: Price.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
08-28-2015
Pros: I like the help services from the valet to the info desk making reservations for us. I really like the Keg restaurant.
Cons: the high pressure to up grade the room as soon as we walked in. When I said no the first time they immediately cut the price in half.
2.0
Clement
Poor
Traveling as Couple
08-25-2015
Pros:
Cons: the lying your overall greed parking expensive room barely had a fallsveiw just hurt for 30th aniversery
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