Holiday Inn by the Falls

AAA Inspector Rating
5339 Murray St
Niagara Falls, ON L2G 2J3- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
3.0
Overall
Room2.6
Bath2.6
Public Areas3.3
AAA Inspector Notes
A short walk to the falls and the casino, rooms are a good size and feature marble bathrooms. A nicely landscaped outdoor pool area offers a nice retreat in the summer months. The restaurant's large patio is ideal for people-watching. Smoke free premises. 122 units. 6 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Just w of the falls; directly across from casino. Adjacent to Skylon Tower. 5339 Murray St L2G 2J3.
Pool
heated outdoor, heated indoor.
Dining & Entertainment
Coco's Terrace Steakhouse, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet. Some: refrigerators.
Sports & Recreation
sauna, hot tub, exercise room.
Guest Services
valet and coin laundry, room service.
Terms
cancellation fee imposed, resort fee.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 510 guests
Showing reviews 1 - 5 of 50
8.0
Verified AAA Guest
Very Good
Family w/Teens
07-17-2016
Comfortable, clean. Not fancy. no view of the falls.
Pros: Good breakfast buffet, and wood oven fired pizza. No daily parking fee. Reasonable accommodations for the money.
Cons: No view of the falls, wifi sketchy on our side of the building- had to go to the lobby for constant connection.
7.0
Verified Hotel Guest
Good
Group Traveler
06-23-2017
Pros: The location. The morning checkout staff was extremely friendly. They held our bags for a late departure pn the train.
Cons: I like single serve coffee makers rather than glass pots. More sanitary. The lobby and pool areas were less than 3 stars.
1.0
Verified Hotel Guest
Very Poor
06-23-2017
The hallway carpet appeared old and worn. The parking lot is shared - so you need to make sure you remember to place the guest card they give you in your window. The room was ready early, however while functional I did not feel safe in the room with only a single and loose lock on the door, especially when the door would rattle and move simply from people walking by the door. The bed and pillows were very uncomfortable, with the bed being especially uncomfortable. Th TV was placed inside a bureau and NOT lined up with bed, but rather was lined up with the breakfast table so you couldn't even try to lul yourself to sleep that way. A poor stay and while the staff was friends and helpful I can not and will not re comes a hotel where I did not feel safe and slept poorly at best.
Pros: Th staff were polite, friendly and helpful. The wi fi was also strong
Cons: The door to the room would move when someone passed by. The room was noisy - you could clearly hear people talking even at normal tones in the hallway, as well as hearing people from the parking lot outside. The bed and pillows were both uncomfortable
10.0
Helen
Exceptional
Traveling as Couple
06-23-2017
Pros: The hotel has a perfect location to see the falls and is walking distance all of the great sights and restaurants. The hotel restaurant has a very good breakfast buffet for a budget price. The rooms were spacious and quiet.
Cons:
2.0
Verified Hotel Guest
Poor
Traveling as Couple
06-23-2017
Pros: Location was great. Walking distance to Fallsview casino and other hotspots nearby
Cons: Hotel was dirty. Used sock left behind on the floor. Hair underneath the clean towels. Bedroom sheets dirty. Possible chance that the hotel had bed bugs as I had bites on my arms after sleeping in the hotel the next morning.
Showing reviews 1 - 5 of 50