Located on a hilltop, the hotel offers a wonderful view of the falls from many of its guest rooms and public areas. The hotel features spacious, well-appointed guest rooms. Larger family-style units and luxurious hot tub suites with gas fireplaces also are available. All rooms have spacious modern bathrooms, many with hot tubs. The property is a full-service hotel and features valet parking, full bell staff and a knowledgeable concierge who can assist in booking all your sightseeing tours.
Smoke free premises. 432 units. 23 stories, interior corridors. Accessibility (Call).
Pros: The view , staff, and the rooms were amazing
Cons: Nothing about the proerty other then This site has the wrong info! Wi-Fi is 15$ a night and 40 a day for parking so that was a bit of a shock when we had thought it was free
8.3
Anonymous
Very Good
04-23-2017
Very good
Pros:
Cons: Parking was too expensive
9.2
Anonymous
Wonderful
04-23-2017
Wonderful property with excellent view...
Pros: Falls view room simply outstanding.
Starbucks inside hotel an added bonus.
Great value for money property.
Breakfast offering was substantial.
Good sized gym and pool / sauna area.
Cons: Location of the property was overlooking falls meaning that access to property from public transport travelling from Toronto was around 15-20 minute walk. Local bus or taxi options if you do not have car.
Pool water temperature could have been a little warmer.
8.8
Anonymous
Excellent
04-23-2017
Fabulous
Pros: All you have to do is look outside your window to get a view a wonderful view of the falls :)
Cons: Coffee needs improvement. Breakfast selection was too limited.
8.8
Anonymous
Excellent
04-21-2017
Amazing view but could be...
Pros: Amazing view from Supperior Falls View room - really worth seeing it! Kind personnel. Good breakfast, they give a box for food to bring it to friends if they stay in a room during breakfast time.
Cons: Not clean - all kind of hairs in a bath, stweets' papers next to window and under armchairs.
7.5
Anonymous
Good
04-20-2017
All in all I'm happy
Pros: I love the view, looking straight to horse shoe falls and the Jacuzzi
Cons: Missing guess slipper
3.3
Anonymous
Poor
04-20-2017
Not all rooms has same...
Pros: Nothing at the place
Cons: View of falls
10.0
Anonymous
Exceptional
04-20-2017
Exceptional
Pros:
Cons: The extra cost for parking
9.6
Anonymous
Exceptional
04-19-2017
Wonderful hotel with views to...
Pros: Loved the view from the bedroom
Cons: There were four of us but we only got two complimentary breakfasts
7.5
Anonymous
Good
04-19-2017
A great hotel to w
Pros: Room and amenities were very good. The view of the falls is incredible. The bed is extremely comfortable.
Cons: The cost to park your car was ridiculous. Didn't appreciate the extra tourist tax on the bill, but it was removed when we asked about it
7.9
Anonymous
Good
04-19-2017
Taxed beyond??????
Pros: View from the window was amazing, when standing. Window sills cut view when sitting. Lights on the falls at night were beautiful.
Breakfast was excellent. Pool area was nice. Front staff were helpful.
Cons: Our room was freezing, when contacted front desk, after realizing thermast didn't control heat, they brought us a heater. Don't expect to have to listen to heater all night in 4 star room.
No towels in the room. Huge taxes on room.
10.0
Anonymous
Exceptional
04-19-2017
Highly recomend hotel and really...
Pros: Upgrade to Fallsview was only $30 extra - worth every penny!! Especially to sit and watch the falls at night, loved it, wish we had more than 1 night stay.
Cons: Thought room service breakfast was too expensive so decided to grab breaky at Starbucks, which ended up being over $60 for 2 of us and a toddler! Should have just went with the rm service full breakfast meal that I 'm sure would have been delicious.
Also the valet parking is very expensive at $40/day but if you're only staying 1 night (like we did) it was so nice to just call for your car.
8.3
Anonymous
Very Good
04-18-2017
Incredible View; WiFi Extra
Pros: The location of this property couldn't be better. We had a "fallsview" room with a Jacuzzi tub. You sit in the comfort of your room and watch the changing colors of the waters cascading over the edge. It is an amazing show. The hotel is located right next to the elevator ride down to the falls themselves. While this might not seem important at first, trust me, it makes the Visitors Center completely and conveniently accessible.
The room itself was nicely furnished and the bed we had had was very comfortable. The staff was pleasant and cooperative on the few occasions we had to interact with them. The women at the information desk were very informative and professional.
Cons: It was surprising to find that they charge extra for WiFi. It is the only reason that my overall rating isn't excellent. I'm sorry, but WiFi these days isn't an "extra," its basic. To charge for access seems unnecessarily greedy at the price point of this hotel. On each of the two days we paid for the WiFi there were service interruptions.
8.3
Anonymous
Very Good
04-18-2017
Amazing!
Pros: 》Courteous, helpful staff @reception, and @housekeeping.
》Great cuisine, amazing chef & attentive servers.
Cons: 》The long line up @the restaurant for breakfast Monday(frustrated people waited to be seated over 20 minutes.)
》Table for breakfast was wet, & water glasses x 4 were dirty. Fixed immediately when brought to staff's attention.
10.0
Anonymous
Exceptional
04-18-2017
Nice Hotel but look for...
Pros: View from the room
Cons: Parking was a rip-off
5.8
Anonymous
Okay
04-18-2017
Okay
Pros:
Cons: When you have hairs growing out of the Jacuzzi intake and jets, it kind of kills the moment!!!
6.7
Anonymous
Pleasant
04-18-2017
Great location, but the room...
Pros: Location is fantastic, overlooking the Horseshoe Falls.Staff were friendly and courteous.
Cons: There was an unclean smell as we entered the room and bathroom. Noise proofing was not good: We heard next door's baby crying all night.
4.6
Anonymous
Disappointing
04-18-2017
Disappointing
Pros:
Cons: My room had no heat, fridge wasn't working. Disturbing workers on the roof
9.2
Anonymous
Wonderful
04-18-2017
Superb
Pros: I like my room , can see both fall at my room is the best.. everyone love it.
Cons: The breakfast included,but we couldn't eat it..waiting period is ridiculous..
2.5
Anonymous
Poor
04-18-2017
Very poor
Pros: Just viwe and nothing .
Cons: Loby windows was very dirty and furnicher was very wron out ,and very bad bed ! I pay mony for king bed but they give me a qeen saiz bed and told me this is king saiz in this hotel !i think this hotel never 4 star ! Jost 1 star is good
10.0
Anonymous
Exceptional
04-18-2017
Exceptional
Pros: View from the hotel room was amazing!
Cons: Jacuzzi didn't work.
10.0
Anonymous
Exceptional
04-17-2017
Best find would recommend
Pros: View from room was absolutely stunning. Bathroom was huge too!
Cons:
9.2
Anonymous
Wonderful
04-17-2017
Superb
Pros: Everything was great the only thing is that they should have an office to change American money to Canada because every time we pay in USA money they gives the chance in Canada
Cons: Room service was Lil too expensive
6.3
Anonymous
Pleasant
04-17-2017
Pleasant
Pros: The rooms are very nice, but could have been cleaned a little better in the shower and whirlpool bath...some mould was starting to grow on the tiles and around faucets.
Cons: The pool/hot tub could be updated- they were quite old and grimy. The water fountain in the pool area was also very, very mouldy and kind of gross. For the money you're spending, you'd expect a slightly better presentation of an area that was used quite a bit by families.
9.6
Anonymous
Exceptional
04-17-2017
Awesome views!!! Niagara!! Amazing
Pros: View was amazing!!
Cons: Check in tune was 2 hours late we had travelled from 3:30am the Morning before and just wanted to rest. The staff werent to accommodating but there was an influx of guests so I suppose we had to wait. Also the Wifi is free for all in the lobby, but Not free for Paying Guests up in our room!! How does that work?!?!?! Eh :,-(
5.4
Anonymous
Fair
04-17-2017
park to elsewhere...
Pros:
Cons: room is dated and terrible things was the valet services, take a phone call 10 minutes in advance but still waiting for 30 minutes with no sorry and unfriendly !!!! almost $50(incl. tax)per day, so better park to elsewhere...
9.6
Anonymous
Exceptional
04-16-2017
Great view, nice staff!!
Pros: The view is worth EVERYTHING. I recommend watching the sun rise/set - unbelievable.
Cons: Honestly, the rooms are great but not fancy or special however nothing matches the view - it over powers the averageness of the hotel.
3.3
Anonymous
Poor
04-16-2017
The overall experience travelling with...
Pros: The location was good and accessible to most of the attractions
Cons: The amenities at the property was disappointing. There was no microwave for the guest in the entire building. With food restrictions and having baby food it just made our experience worst. Moreso,the staff was not approachable and lacked hospitality skills.
10.0
Anonymous
Exceptional
04-16-2017
Exceptional
Pros:
Cons: I nsed valet but a driver touched my stuff in car
6.3
Anonymous
Pleasant
04-16-2017
Nice hotel, good location.
Pros: The view was spectacular. The bar was very comfortable and reasonably priced.
Cons: The parking was expensive and I felt pressured to upgrade the room.
7.9
Anonymous
Good
04-15-2017
Very good location.
Pros: Their breakfast was way better than many other 4 star hotels I tried in the area.
Cons: Restaurant dishes were dirty and in some cases broken.
10.0
Anonymous
Exceptional
04-15-2017
A wonderful stay.
Pros: The beds were very comfortable, the room was a good size and the view from our window was magnificent. Ask when booking for a room above floor 6. All the staff we encountered were welcoming and very helpful.
Cons: Nothing.
8.8
Anonymous
Excellent
04-14-2017
Enjoying fallsview from a chic...
Pros: the room was clean and chic, great staff, and greta view of falls
Cons: You're off to a good start. Tell us a little more!
9.2
Anonymous
Wonderful
04-13-2017
Great
Pros: All of it
Cons:
9.2
Anonymous
Wonderful
04-13-2017
Hotel with an impressive view...
Pros: We were given a room fronting the falls, view was spectacular & very impressive lobby views too.
Cons: Could have provided complimentary breakfast so we can try out restaurants within hotel. We were more aware of the food outlets in the neighbouring hotels.
9.6
Anonymous
Exceptional
04-11-2017
Great view!!
Pros: The view was good and my family was able to see Niagara Falls from our room. The bed was comfy and clean.
Cons: At the buffet, the cups were dirty and had many stains on it. The food wasn't the best and there need to be more varieties of food.
7.1
Anonymous
Good
04-10-2017
Always love the falls but...
Pros: Location
Cons: Cob webs in our room over the sleeping area & ceiling damage in the bathroom well what can I say, we were not expecting that. I did put in a complaint, they said that they would investigate and gave me a case number. It's now two weeks later after our stay and we've heard nothing so far. I did take pictures, but sent them to the hotel only instead of posting them on here.
9.6
Anonymous
Exceptional
04-10-2017
Breathtaking view of the falls
Pros: Loved the view of the falls!!!
Cons: Room temperature.
There were issues with their heating system.
Not sure if it was because they were going through some renovations
9.6
Anonymous
Exceptional
04-10-2017
Beautiful view amazing staff
Pros: The staff are outstanding and the hotel is beautiful
Cons: I don't like that they charge you for wifi at the price for the hotel it should be free like all others.
10.0
Anonymous
Exceptional
04-09-2017
Awesome view of falls
Pros: Awesom view of both falls
Cons: Wi fi not free
10.0
Anonymous
Exceptional
04-08-2017
Best mini vacation we could...
Pros: We liked the beds and the view from our window was amazing and the staff upgraded us at not a much bigger cost
Cons: We wanted a king size bed and whirl pool but it wasn't valuable
5.8
Anonymous
Okay
04-08-2017
Expensive parking
Pros: View
Cons: Forced to pay valet parking then had to wait 50 minutes to get my car. Tram ride to Falls 550 so better to take long walk around to see it. Could not check out from room as stated
7.9
Anonymous
Good
04-08-2017
Good
Pros: It's all about location. It's great to sit by the window and relax. The view was stunningly beautiful.
Cons: When we first arrived in room, the beds looked weird and untidy though the pleats on sheets indicates they are new and clean. It seemed the maid was not properly trained. And pressing "housekeeping"button on room phone won't connect you to housekeeping. Everything has to go through front desk. I also wonder why they would put a coffee machine beside the TV when there is no coffee beside it. And be careful about the Starbucks in the lobby, price doubled. All the Starbucks in Niagara Falls offers 'tourist price".No doorman, no concierge. Not happy to see that though we understand it might belong to offseason issue. Won't come back anymore.
9.6
Anonymous
Exceptional
04-07-2017
Tremendous view of Niagara Falls
Pros: Could not ask for a better view of the falls.
Cons: Forty dollars extra ( Canadian money ) to park your vehicle.
6.7
Anonymous
Pleasant
04-07-2017
Great view, but No wifi,...
Pros: The fall view from our booked room is great, but no slippers in room service.
Cons: There is no free wifi. The capacity of breakfast location is limited. We waited for at least half hour to have our breakfast, and the food is very average, strongly not recommended.
The valet parking is not efficient at all, we waited for almost one hour to get our car, terrible experience.
10.0
Anonymous
Exceptional
04-07-2017
Usual excellent Marriot standard
Pros: Superb, large upgraded room with jacuzzi. Very comfy king bed and a fabulous overview of the falls. Great restaurant food and service and the bar menu was excellent. Friendly, efficient staff. Usual high Marriot standard all round
Cons: Parking charge is high.
8.8
Anonymous
Excellent
04-06-2017
Fabulous
Pros: The wife and I spent 2 wonderful nights here for our first wedding anniversary. We both found the bed very comfortable. The view of the falls were just amazing, and when the skies cleared we could watch the sunrise from our room, which was beautiful. The wife LOVED the whirlpool bath. If we return we would gladly book here again. We stayed on the 16th floor.
Cons: No free WiFi in the room.
Parking at hotel is 40 dollars a night.
9.2
Anonymous
Wonderful
04-06-2017
Excellent trip
Pros: The view of Niagara fall
Cons: No free wifi
3.3
Anonymous
Poor
04-05-2017
Stayed before but not again...
Pros: The room we eventually got relocated to was good. A junior suite overlooking the Falls. Great room.
Cons: We booked a king room with River view. We got a 6th floor worn out king room with a River view. The hotel boasts a 4 star rating. The room wasn't even a 2 star. The bathroom ceiling was filthy with water mold stains and dirt on it. The ventilation fan was shot---bad bearings. The tub tiles were old , dirty and moldy. No restaurant---closed for reno's. The parking is $40.00/night + tax. WOW. Don't mind paying money for quality but this hotel missed the mark for us.
9.2
Anonymous
Wonderful
04-05-2017
A great get away--staff were...
Pros: Bed was fine--room temp slow to adjust--like that the window opened a little.
Cons: Just one chair for 2 people and small table--no desk
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