Located on a hilltop, the hotel offers a wonderful view of the falls from many of its guest rooms and public areas. The hotel features spacious, well-appointed guest rooms. Larger family-style units and luxurious hot tub suites with gas fireplaces also are available. All rooms have spacious modern bathrooms, many with hot tubs. The property is a full-service hotel and features valet parking, full bell staff and a knowledgeable concierge who can assist in booking all your sightseeing tours.
Smoke free premises. 432 units. 23 stories, interior corridors. Accessibility (Call).
Pros: Our room had the BEST view. Better than we expected. Great location to everything. Staff amazing! Would definitely recommend this hotel.
Cons: Morton's the restaurant is pricey. We had an incident one night BUT the staff of Mortons totally made up for it the next night. Delicious food and desserts to die for!!
7.9
One
Good
family with young children
05-23-2017
Pros: The staff at the spa were amazing, kudos to Sonja, Bailey, Alicia, and especially Jamie for going over and above. 3 of us each chose the same package: 1 hr relaxation massage, mini facial, mani, pedi for $280. Next time I will probably book full services as I would have liked a longer facial. Our room was modern and clean and the beds were very comfortable. Awesome view of CDN and US Falls. It's a nice hotel with friendly and competent staff. Close to the main strip, Fallsview casino, restaurants and shopping.
Cons: There were 3 of us and no dresser to store our clothes so we had 3 messy suitcases all over the floor during our entire stay. Also, no mini fridge or safe. Hot tub had some brown scum in one corner which was kind of gross. The pool was ok, but could have been a bit warmer. They charge the destination tax (it is identified as the PF tax on your bill) , which is not a legal tax mandated by the city of Niagara. The local vendors created this supposedly to pay for the touristy things, like the fireworks, but there is no oversight into how much has been collected and how it is spent. Tell them upfront not to charge it or to remove it from your bill.
10.0
Edward
Exceptional
young couple
05-23-2017
Pros: It's Niagara Falls. How could you not like walking around in such a beautiful area? The hotel was convenient to just about everything and we had a falls view! Perfect!
Cons: Breakfast at the hotel was slow.
7.5
Robert
Good
review category group of friends
05-23-2017
Pros: The Location was great, Nice view of the Falls, Short walk to the falls.
Cons: Generally a little disappointed, excepted more. No single thing I can pin point. Room did not live up to expectations. You could hear everything going on in the hall and in the next room. A little unexpected for this quality Hotel and room.
9.6
Axita
Exceptional
family with young children
05-23-2017
Pros: The fallsview from the room, as well as the fireworks for Victoria Day was an experience we would never forget.
Cons: It wasn't such a big deal, but the breakfast rate wasn't the same as advertised on booking.com. It was a bit higher. When I asked about the discrepancy, I was told that it probably wasn't updated on the website.
9.2
אלי
Wonderful
family with young children
05-23-2017
Pros: Owasome view
Cons:
10.0
Kevin
Exceptional
young couple
05-22-2017
Pros: The higher the floor, the more breathtaking the view. I was on the 5th floor and my parents (celebrating their 50th wedding anniversary) were on the 20th floor.....my view was pretty good. Theirs was AWESOME! Go high!
Cons: There was a "security deposit" applied as a separate transaction on my credit card (not part of the "invoice"). I had to call the hotel in order to understand it....and there's no issue as the charge will come off after a couple of days....but I did NOT know about that beforehand and it should have been disclosed upon check in, I think.
10.0
Tiwanna
Exceptional
young couple
05-22-2017
Pros: Everything was very nice. Somewhere I will return.
Cons: Valet was ok but usually do parking. Could be a little cheaper.
7.9
Henry
Good
young couple
05-22-2017
Pros: location, friendly staff
Cons:
6.7
Patricia
Pleasant
family with young children
05-22-2017
Pros: BEDS AND PILLOWS WERE VERY COMFORTABLE - DISSAPOINTED WITH LACK OF TOURIST INFORMATION - AN AMAZING VIEW FROM THE SUPERIOR 23RD FLOOR ROOM
Cons: DISSAPOINTED WITH LACK OF TOURIST INFORMATION - DISSAPOINTED WITH LACK OF BELL BOY SERVICES WHICH SHOULD HAVE BEEN OFFERED TO MY ELDERLY MOTHER AND I - ROOM CLEANING SERVICES VERY POOR OUR BEDS LOOKED LIKE SOMEONE HAD SLEPT ON TOP OF THEM AFTER BEING MADE VERY STRANGE!! - I DIDNT FEEL I RECEIVED ANY EXTRA CARE OR ATTENTION THERE WAS NOT A HOLIDAY FEEL FROM HOTEL - DISSAPOINTED WITH LACK OF TOURIST INFORMATION JUST ONE DESK WHERE THEY WILL ONLY TALK ABOUT AND SELL YOU A FULL 159 DOLLAR PACKAGE WHICH INCLUDED THINGS THAT NOT EVEYBODY MAY WANT TO DO. BOOKED A MEAL IN THE RESTAURANT AND AFTER PLACING ORDER WAS WAITING FOR OVER AN HOUR UNTIL I SPOKE TO WAITER TO FIND OUT WHY AND HE SAID THERE WAS A BIG GROUP IN BEFORE US THEY WERE LOOKING AFTER THEM FIRST NO APOLOGY WE LEFT 15 MINUTES LATER.
8.8
Herb
Excellent
review category group of friends
05-22-2017
Pros: bed comfortable, 2 person spa tub very nice, good size room! fab view of both niagara falls from 20th floor!!
Cons: for the price, they should have included breakfast!! need 2 luggage racks per room, one for each person!!!!! we took an upgrade, not cheap but did it anyway.
8.8
Jason
Excellent
young couple
05-21-2017
Pros: View from the room was sensational! Free buffet breakfast was amazing and also a good view of the Horseshoe falls. Omelette was fantastic.
Cons: Valet parking service was bad around 4.00pm. Waited 40 minutes for my car and after asking 4 times the staff finally realized that it had been there for the last 30 minutes, but parked off to the side because there was no room.
Restaurant in hotel is very expensive.
9.6
Marcos
Exceptional
young couple
05-20-2017
Pros: Hotel view
Cons: Parking very expensive
9.6
Anant
Exceptional
review category group of friends
05-20-2017
Pros:
Cons: Everything was good
10.0
Mo
Exceptional
young couple
05-20-2017
Pros: We had the superior falls view room on the 23rd floor and the view was spectacular!!!
Vito (who was so very helpful during the entire stay!!) took us to our room and it is truly amazing to look out the huge windows onto the Horseshoe falls because you are right next to them!! The American and Bridal Falls are easily seen too . Our room had 2 comfy chairs right in front of the window and we spent a lot of time enjoying the view.Watching the falls "light up" at night was wonderful from our room. The room itself had a wonderful king bed and the best pillows I have ever slept on. The bathroom was very large and has a 2 person jetted tub that has frosted windows that when open, you can see out to the fallsview window. That tub was wonderful after a long day of walking the sight seeing. The bathroom also has a separate shower which is nice. The room was updated and absolutely wonderful!!!! The location is right next to the Falls Incline Railway that takes you directly down to Journey Behind the Falls and Niagara's Fury and several places to eat.
Cons: Price was definitely more than we usually pay, but was worth every penny for that view!!
10.0
Patricia
Exceptional
young couple
05-20-2017
Pros: It was my husband's 50th birthday! And we have not been away for 7 years!!! We both are still talking about it and wish we could go back!!!! It was so relaxing and amazing hotel# WE JUST LOVED IT!!
Cons: Nothing
10.0
Imkje
Exceptional
review category group of friends
05-19-2017
Pros: We were able to upgrade room
to a room with views on Niagara Falls. From 20th floor
Amazing experience.
Cons:
9.2
Denys
Wonderful
review category group of friends
05-19-2017
Pros:
Cons: To expensive
7.1
Rheal
Good
young couple
05-19-2017
Pros: location
Cons: Being nickled & dimed. Regular wifi, $9.95 / night plus tax! $16/ night for upgrade wifi!
$40/ night parking + $8 in taxes. Parking 2 blocks away $5 for 3 nights, not per night, total $5!!
hmmm $120 vs $5, do I look like an idiot!
Large coffee and 1 orange juice, in lobby, not even sit down service, $14.40!!!!!!
There is also an additional tax on everything it seems in Niagara falls, a NFDF, Niagara Falls destination fee, I realize this is hotel's fault, but it adds up fast. Restaurant meal, 13% HST, 7% NFDF, 20% Gratuity, when does it stop?
9.6
Robin
Exceptional
young couple
05-19-2017
Pros: View, jacuzzi tub
Cons:
9.2
Amy
Wonderful
young couple
05-19-2017
Pros: The view from our room was absolutely amazing! 23rd floor - superior falls view.
Breakfast was lovely
Cons: Wifi was not free and was an extra $9.95 plus tax per day so resulted in me paying extra to use the data on my phone instead.
When receiving my room bill at the end of our stay I was charged for wifi (one day) even though I hadn't actually connected and also was charged "PF" on everything which is actually a voluntary fee which they do not tell you. Luckily they knocked all this off!
9.6
William
Exceptional
young couple
05-19-2017
Pros: Great view of the falls, beautiful at night.
Cons: We were told when booking that this was a riverside view, it was not. We had to pay an extra $40. per night for the room we got, and pay $40 per day for parking.
8.3
Debra
Very Good
young couple
05-18-2017
Pros:
Cons: Wifi was not included. Parking was a little expensive
10.0
Jan
Exceptional
young couple
05-18-2017
Pros: Bed was really comfy.. great view of the falls.
Cons:
8.8
Felecia
Excellent
young couple
05-17-2017
Pros: The view
Cons: They gouge you for parking!
7.1
Brian
Good
family with young children
05-17-2017
Pros: Things I liked: The staff is SUPER friendly and knowledgeable.
The lobby is immaculate.
The views from the rooms are indescribable...in a good way.
The "clean up" staff for the rooms are courteous, aware of what you use and don't use and are willing to give you extra coffee or creamer or soap even without requesting.
For a great view, take an upper floor. Anything about floor 6 is awesome!
Cons: So...1. The Wi-Fi Sucked.
2. They charge you for using their sucky wi-fi. I'm sorry Marriott, but If I'm already paying almost $200 per day and there is no free breakfast, no microwave, and now no useful in room wi-fi...?? Cmon!
3. The mattress was extremely soft...not good for someone with a bad back.
4. The floor slants so when you walk, you feel like you're walking down a little ramp.
5. The carpet in the room could use an upgrade as part of it was torn, raises up (tripping hazard), etc...
These are all things I can live with from a hotel---but for $200 a night---I just expect better.
10.0
James
Exceptional
young couple
05-17-2017
Pros: beautiful view of the falls. staff was extremely friendly and helpful. would love to return.
Cons: taxes were very very high
10.0
Mark
Exceptional
review category group of friends
05-17-2017
Pros: Fantastic rooms, every room looks out over the falls, thought the photos might have been camera trickery but no its brilliant views, I would say best in Niagara . Lovely hotel, the view is worth the cost alone.
Cons: All good
10.0
Gerald
Exceptional
young couple
05-17-2017
Pros: Bed was comfortable and room was very clean.
Cons: No place to unpack your clothes. Had to leave them in suitcases.
6.3
Patwari83
Pleasant
family with young children
05-17-2017
Pros: Starbucks in the lobby ! Great view from the room !
Cons: A bit run down ! No bathroom slippers were provided ! TV didn't work and had to be fixed by the in house tech! Shower was very poor ! Low water pressure!
9.6
Laura
Exceptional
review category group of friends
05-16-2017
Pros: The location is unsurpassed - view from our room was pretty amazing. Beds super comfy and valet parking so convenient in a tourist town where parking is at a premium!
Cons:
10.0
Nicole
Exceptional
young couple
05-16-2017
Pros: The room was amazing and the view was gorgeous
Cons: I wish that there was another option instead of just valet for your car
8.3
Glenn
Very Good
young couple
05-16-2017
Pros: Right beside the falls
Cons:
7.5
Masoud
Good
review category group of friends
05-16-2017
Pros: Rooms with fall view have excellent view specially from 8th floor and above.Of course with an extra 40 dollars.
Cons:
5.0
Mandy
Fair
young couple
05-15-2017
Pros: Nice bar & very good view of the Falls.
Cons: Parking was very expensive. Paid for an upgrade to a suite because we were on our honeymoon and we would be getting a suite with a jacuzzi, the jacuzzi didn't work, when I notified reception about this they said they'd send someone up to take a look at it and they never did. Also, on our last night I slipped on a wet floor in the reception, had a bad fall where my leg bled for 40 mins before a manager came to check how I was. All in all I would NOT recommend this hotel.
10.0
Roger
Exceptional
family with young children
05-15-2017
Pros: Great restaurant at Hotel and very friendly staff
Cons: nothing
10.0
Yvonne
Exceptional
young couple
05-15-2017
Pros: Great service & drinks
Cons: No free wifi in room & for price paid these days expect wifi
7.5
Thomas
Good
review category group of friends
05-15-2017
Pros: Our view was nice and the location to attractions was good.
Cons: -The WiFi is not free.
-The Hotel automatically charges a PF (Promotion Fee). When challenged what that was, we were told it is an 8% Promotion Fee and were immediately asked if we want to remove it. Since they could not provide verification where the fee goes, we had it removed.
This is not addressed anywhere in the hotel literature. It was a complete surprise!
-The head Bellman got angry when I asked for a luggage cart to transfer our family's bags from the room to the car. He growled that all were in use when, in fact, they were in a room behind him. He made me wait for no reason.
-We went to the in house restaurant Morton's, and none of us were impressed.
As far as we were concerned, they charged a premium price for a standard steak.
-They should also be up front on the parking fee.
6.3
Michael
Pleasant
young couple
05-15-2017
Pros: Location
Cons: Upgrade was not an upgrade, noisy room next door, filthy inside bathroom door. So disappointed
9.2
Frank
Wonderful
young couple
05-15-2017
Pros: Most fantastic view over the Falls. Great service and walking distance to the falls and the nice shopping streets and restaurants. Very helpful staff and we will stay at this hotel again if we visit Niagra again.
Cons: No Free Wi Fi. We have stayed at 3 hotels before this hotel and they all provided free Wi Fi at the rooms. When staying on such nice and expensive hotel I would expect free Wi Fi. Just a detail.
7.5
Norah
Good
young couple
05-15-2017
Pros: The view was fabulous ! The front desk and room service is fast . Everybody was helpful . Easy accessability to the falls side through the bridge
Cons: I think they should pay more attention to the cleaning & maintinance services
10.0
Edward
Exceptional
young couple
05-15-2017
Pros: The view was perfect.
Cons: No free WiFi
10.0
Victoria
Exceptional
young couple
05-14-2017
Pros: Friendly staff, clean beautiful property
Cons:
8.3
Subashini
Very Good
family with young children
05-14-2017
Pros: Best Falls View
Cons: Beds bit dusty and smells
9.6
Kimberly
Exceptional
young couple
05-14-2017
Pros: the view from our room was beautiful
Cons:
8.8
Mariella
Excellent
young couple
05-14-2017
Pros:
Cons: No internet connection free in the room
10.0
Donna
Exceptional
young couple
05-14-2017
Pros: The view was fabulous!
Cons: The dinner was not fresh and overpriced.
10.0
Madeinhawaii
Exceptional
solo traveller
05-13-2017
Pros: Everything
Cons: The breakfast couldve been mixture daily for that expensive price
10.0
Beverly
Exceptional
young couple
05-12-2017
Pros: The view from our room was spectacular!!!! The staff was very friendly. Could not have had a better stay.
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