Universal Inn & Suites

AAA Inspector Rating
8.7
Pleasant
47 Guest Ratings
6000 Stanley Ave
Niagara Falls, ON L2G 3Y1- Map It
Photos
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AAA Inspector Notes
Rooms vary in size from average to spacious. Guests enjoy the convenient location within walking distance of many shops and area attractions, including the falls. Smoke free premises. 80 units. 2 stories (no elevator), interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Motel
Location
0.8 mi (1.3 km) w, just s on Hwy 20. 6000 Stanley Ave L2G 3Y1.
Pool
outdoor.
Dining & Entertainment
nearby.
Room Amenities
coffeemakers, wireless Internet. Some: refrigerators, microwaves.
Terms
cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Pleasant
Based on Ratings from 47 guests
Showing reviews 1 - 5 of 50
3.8
Linda
Poor
family with young children
09-22-2016
Pros:
Cons: Staff were rude and not at all helpful. Could have cared less that we were there. Did not feel welcome or valued as guests.
5.0
Tina
Fair
review category group of friends
09-20-2016
Pros: The room had 3 queen beds and was very good size. Had multiple channels on the tv.
Cons: The room appeared to be very clean however the carpet was filthy, you don't want to walk around barefoot or in socks. The beds while large we very uncomfortable. The hotel promised one parking space and there were none. We were locked out of our room with one night left of our stay. The hotel is supposed to be smoke free however, we had to buy lysol because the smell of smoke was so bad. The fridge was broken and the curtain rod broke and fell while we were there. The morning we checked out there appeared to bed mouse droppings in the room. The wifi was terrible.
5.8
Jacqueline
Okay
young couple
09-20-2016
Pros: Check in was reasonably easy, staff was a little disorganized and seemed flustered. Tried to serve three guests all at once instead of finishing one thing at a time.
Cons: The jacuzzi tub had not been cleaned after the previous guests and was full of hair. They didn't leave us extra towels considering it was a jacuzzi room they should expect us to want more than 2. Room included a coffee maker but we had to ask for the coffee as it was not provided in the room when we arrived.
7.1
Mohammed
Good
family with young children
09-07-2016
Pros: Location
Cons: Cigarette butts everywhere outside
5.0
Carlos
Fair
young couple
09-07-2016
Pros: Location
Cons: Bathroom light dim, TV too small,the microwave was bigger than the television, no coffee by the maker had to ask for it at the front desk. Finally terrible customer service.
Showing reviews 1 - 5 of 50