QEW exit Glendale Ave, 5.3 mi (8.5 km) e. 253 Taylor Rd, SS4 L0S 1J0.
Eco Certification
The Audubon International Green Leaf Eco-Rating Program recognizes lodgings that have met environmental best practice standards for water quality, water conservation, waste minimization, resource conservation and energy efficiency.
Pool
heated indoor.
Parking
on-site and valet.
Dining & Entertainment
2 restaurants, also, LIV Restaurant at White Oaks Resort, see separate listing, full bar.
Pros: Great location for wine touring both Niagara wineries and Bench wineries. Liv Restaurant is good. Staff are very friendly. Bed was very comfortable.
Cons: Bathrooms are dated. e.g. the facets are really stiff. I had to return my omelet as the chef made the order incorrect. They replaced the omelet and the omelet was fine. However I thought they should have offered to compensate,ie. take the omelet of our bill, as everyone else was eating while I waited.
9.6
Leonard
Exceptional
young couple
09-26-2016
Pros:
Cons: facility/resort fee-As seniors it is a money grabber !
6.7
William
Pleasant
mature couple
09-20-2016
Pros: While we didn't use any of the sporting facilities they were vast and impressive and both restaurants were excellent .
Cons: The property was billed as being in Niagara On The Lakes but it is actually on the main road and miles from what I would call the tourist and sightseeing venues.
8.8
William
Excellent
mature couple
09-18-2016
Pros: The hotel is relatively new and has an excellent gym attached, as well as an indoor pool. The service received during our stay was uniformly excellent. There is a Starbucks, MacDonalds and a large outlet mall located across the street from the hotel. The room was modern and clean, as was the hotel in general. Our room also had a fridge hidden in a cabinet. We ate supper one night at Liv (One of the restaurants located in the hotel.). The food was quite good as was the service, but the prices reflected this quality. We biked to the Welland canal and on a bike path (which is quite nice) along the canal. The area in which the hotel is located is not, however, as conducive to cycling as other hotels located closer to downtown NOTL.
Cons: It is located near a busy highway about 10 km from the main street of NOTL.
9.6
Michael
Exceptional
young couple
09-18-2016
Pros: Facilities were great.
Cons: Prices were high
9.2
Robert
Wonderful
mature couple
09-18-2016
Pros: Every staff member was happy and helpful.
Excellent from check-in to leaving
Cons: side entrance door not working properly
Would have been happier if breakfast seating was closer to buffet
7.1
Kathy
Good
mature couple
09-18-2016
Pros: Everyone was very pleasant and helpful.
Cons: Our room smelled like a locker room or dirty sneakers.
7.5
Clare
Good
solo traveller
09-18-2016
Pros: The staff were very helpful and the property was beautiful
Cons: I was very disappointed in my breakfast at Liv restaurant. Hash browns were a deep fried mass and the gluten free bread was tasteless
10.0
Ann
Exceptional
review category group of friends
09-18-2016
Pros: The robes, tv in the bathroom and overall friendliness of staff
Cons:
8.8
Barbara
Excellent
family with young children
09-16-2016
Pros: Always nice to be back at the WO
Cons:
10.0
Sandra
Exceptional
review category group of friends
09-16-2016
Pros: I highly recommend this hotel. It is centrally located so you have easy access to the QEW, shopping, Niagara Falls, and for the wine enthusiast- the wine route.
The staff were exceptionally friendly, the rooms were immaculate and spacious. It caters to the whole family whether you want a dip in the pool, a relaxing spa or a game of tennis. You just can't go wrong with this hotel.
Cons:
9.6
Katie
Exceptional
young couple
09-16-2016
Pros: Everything!!
Cons: Price...
8.3
Craig
Very Good
mature couple
09-15-2016
Pros: The location was perfect
Cons: I would like to have queen beds in the room
10.0
Glenford
Exceptional
young couple
09-11-2016
Pros: We enjoyed how the staff made us felt special. We started our relationship there 8 years ago, so we decided to return there to celebrate our honeymoon. Very pleased. Thanks.
Cons:
6.7
Sylvia
Pleasant
review category group of friends
09-09-2016
Pros: Restaurant service very friendly.
Cons: Very noisy air conditioner! had to turn it off which made it too hot to sleep.
8.8
Lorraine
Excellent
young couple
09-09-2016
Pros: Terrific staff. Grounds are very attractive. Easy to access alongside the QEW & a league above a typical highway hotel.
Cons: Room smelled slightly unpleasant; probably from the carpet. Decor is getting a bit dated.
7.5
Allen
Good
mature couple
09-09-2016
Pros: The staff!
Cons: The bed was too ha d and the restaurant was pricey.
9.6
Bob
Exceptional
young couple
09-07-2016
Pros:
Cons: Inflexible when we requested late check out
9.2
Marie
Wonderful
review category group of friends
09-07-2016
Pros: Play pub was awesome especially the live music both nights
Cons: Pillows
8.8
Mollie
Excellent
mature couple
09-05-2016
Pros: Concierges were terrific and front desk staff great. Great base location to tour Niagara area.
Cons:
7.9
Oded
Good
young couple
09-04-2016
Pros:
Cons: Too expensive for this location
8.8
Cameron
Excellent
young couple
09-04-2016
Pros: Staff went above and beyond expectations.
Room was very clean and large.
Bed was SUPER comfortable.
Cons: Prices could be a bit more affordable.
10.0
David
Exceptional
young couple
09-04-2016
Pros: Great access to Nigara on the Lake , Niagara Falls & of course the Outlet Centre
Cons:
9.6
William
Exceptional
mature couple
09-04-2016
Pros: The hotel was beautiful, and the staff was pleasant and professional.
Cons:
8.8
Rachel
Excellent
review category group of friends
09-04-2016
Pros: Location was perfect. Helpful staff guided us.
Cons:
10.0
Patricia
Exceptional
young couple
09-01-2016
Pros: comfy beds and duvet -local and they have bee hives and their own vegetable garden.
Cons: long walk from the tower to the dining facilities.
10.0
Perry
Exceptional
mature couple
08-31-2016
Pros: Hidden gem will be the go to place in Niagara
Cons:
8.8
Teresa
Excellent
review category group of friends
08-31-2016
Pros:
Cons: Extra cost for second night ($100 more)
Extra fee for each night due to fitness facilities
We were told via email we could check in early but when we arrived we were told we were in a queue of 70 other travellers so our rooms would not be ready
10.0
Michael
Exceptional
mature couple
08-31-2016
Pros: Love their world class sports club.
Cons:
4.2
Philip
Disappointing
review category group of friends
08-30-2016
Pros: Overpriced
Totally without charm
It has all the charm of a motel 6 on the NJ turnpike with Ritz Carlton prices.
Cons: Over priced. Over crowded. There was nothing to recommend it. Poor location on a major highway
9.2
Uzma
Wonderful
young couple
08-30-2016
Pros: Food at restaurant "Liv" was super excellent
Cons:
9.2
Andrea
Wonderful
young couple
08-30-2016
Pros: Mattress was perfect - firm but also soft. Staff member was always available for questions. Access to full fitness facility at no extra charge was great!
Cons: Reasonable breakfast on grounds - but had two options across the street.
3.8
Paul
Poor
family with older children
08-30-2016
Pros: Nothing!
Cons: I didn't like finding an old pair of men's underwear in our room. I didn't like the pool and hot tub being closed. I didn't like a premium price for a less average facility.
9.2
Kathleen
Wonderful
family with young children
08-30-2016
Pros: Bed was super comfy, linens and duvets are fresh and clean.Food at LIV restaurant is superb
Cons: perhaps more activities say bowling alley, rock climbing wall,arts and crafts classes or games room etc for the little and young ones
4.6
Jennifer
Disappointing
young couple
08-30-2016
Pros: Staff was pleasant; conveniently located to highway and outlet shopping center
Cons: Hard bed, flat useless pillows. Way overpriced.
No seating area other than small desk/chair. Small bathroom with poorly shutting double doors setup. Seemed like we may have been in the older wing? No breakfast or snack included.
10.0
Kira
Exceptional
family with older children
08-28-2016
Pros: The service staff was friendly and thoughtful. The front desk person was so lovely, it was my son's birthday and she sent champagne and pastries up to our room after our spa visit. what a nice touch. Dinner was amazing, I have dined in a lot of 5 stars but I have to say LIV was a wonderful experience. The staff was very friendly and really cared about how we felt. I have never experienced that before and it was very genuine. Our server was so on point and the food was excellent superb actually!!!! We stayed over night and cannot wait to be back. My son loved his birthday and especially loved the detail this staff put in to every part of his experience.
Cons:
8.3
Lisa
Very Good
review category group of friends
08-25-2016
Pros: Clean, friendly nice place to get away to for an evening. Play restaurant was fantastic, great food, staff and amazing prices for the amount of fod you receive.
Cons: Need to have more availability in the spa. Tried to book prior and nothing and when I arrived we checked to see if there was a cancellation or they could fit me in and to no avail. You should be able to walk in when you arrive at a facility and be able to book a treatment. This is part of why I like to stay at facilities with a spa.
9.2
Elizabeth
Wonderful
family with older children
08-24-2016
Pros: Lovely staff
Cons: A bit expensive
10.0
Kathleen
Exceptional
review category group of friends
08-24-2016
Pros: It couldn't have been more perfect. I made reservations for 5 couples. Our rooms , the service, the food and the request to have rooms located together made our reunion the best of the best. Great job White Oaks Staff. On the scale of 1 to 5 ...... definitely a six Many thanks
Cons: For us Not one single thing Outstanding food & service from the time we walked in the door.
10.0
Sid
Exceptional
mature couple
08-24-2016
Pros: It was a very comfortable spot in a central location.
Cons: We liked everything.
7.0
John
Good
mature couple
08-24-2016
Pros: Access to shopping mall and places to eat right across the street.
Cons: When we were unable to locate the hotel and called the hotel we were transferred and had to leave a message and where never called back. The person who received our distress call should have provided us directions. Instead we had to stop at a gas station to get directions.
7.1
Ian
Good
mature couple
08-22-2016
Pros: Location for shopping. Staff were friendly.
Cons: Superior room dated. Poor pillows and towels. Noisy/old aircon without climate (temperature) control. Strong chlorine smell from pool throughout reception area.
10.0
Sarah
Exceptional
young couple
08-22-2016
Pros: Consistency of service for each visit. Had a professional front desk staff. Top-notch fitness facility. Love gluten-free options at play restaurant. Being celiac, I feel very comfortable eating there! Looking forward to next visit!
Cons:
9.6
Moe
Exceptional
family with older children
08-19-2016
Pros: service with smile.
Cons: beds are notcomfertable .
9.2
Janet
Wonderful
family with older children
08-19-2016
Pros: Relaxed atmosphere. Great dining at very good prices and plenty of choice.
Unlimited Buffet-Breakfast excellent. Beautifully maintained grounds. Bedrooms spacious and well decorated.
Cons: More information required on use of spa facilities. A price list in the room would have been helpful. We felt we made little use of the facilities available (pool only) for the additional daily cost which we had not realised would apply at the time of booking.. More tea sachets needed in rooms!
7.5
Kumar
Good
mature couple
08-17-2016
Pros: Like mostly every thing
Cons: The air conditionar noise. That kept me awake most of the night
10.0
Sid
Exceptional
solo traveller
08-16-2016
Pros: The White Oaks is an example of real customer centricity -- everyone, everywhere acknowledges the customer (me).
Cons: Find me more time so that I can stay longer at White Oaks.
8.8
Eleanor
Excellent
family with older children
08-16-2016
Pros: Facilities, attentive friendly staff, food was awesome.
Cons: The decor needs upgrading. Rooms were comfortable but decor a bit blah
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