QEW exit Glendale Ave, 5.3 mi (8.5 km) e. 253 Taylor Rd, SS4 L0S 1J0.
Eco Certification
The Audubon International Green Leaf Eco-Rating Program recognizes lodgings that have met environmental best practice standards for water quality, water conservation, waste minimization, resource conservation and energy efficiency.
Pool
heated indoor.
Parking
on-site and valet.
Dining & Entertainment
2 restaurants, also, LIV Restaurant at White Oaks Resort, see separate listing, full bar.
sauna, hot tub, steamroom, tennis, recreation programs, health club, spa.
Guest Services
valet laundry, room service, child care.
Terms
N, check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 614 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2016
Exceptional
Pros: Consistent service and quLity
Cons:
7.5
Anonymous
Good
08-10-2016
White oaks
Pros: The grounds were nice. Lobby was nice room was clean
Cons: Fancier room for the price you pay
9.6
Anonymous
Exceptional
08-09-2016
One of the Loveliest Places...
Pros: The facilities and staff are amazing. I hope to visit again.
I'm considering bringing my daughter for a spa weekend before she heads to school in September 2017.
Cons: I developed a severe headache on Sunday and would have found it very helpful if there had been pills available at the front desk.
9.2
Anonymous
Wonderful
08-09-2016
Great stay at White Oaks!
Pros: The room was great, the location is perfect and the food was really good!
Cons:
6.3
Anonymous
Pleasant
08-07-2016
Pleasant
Pros:
Cons: 4 pm check in 11am check out.
Absolutely ridiculous and charge $269.00 a night.
9.2
Anonymous
Wonderful
08-07-2016
Great stay
Pros: The place is great. You can find everything you need.
Cons:
8.8
Anonymous
Excellent
08-07-2016
Great place to stay that...
Pros: Great location. The staff were friendly and the concierge staff were especially helpful. The location is great if you have your own vehicle and want access to Niagara Falls, Niagara on the Lake and St. Catherines. There is an outlet mall across the street that also has some quick places to eat if you don't want to eat at the hotel.
Cons:
9.2
Anonymous
Wonderful
08-07-2016
lovely hotel. staff was very...
Pros: very good breakfast
Cons: Pool was closed
8.8
Anonymous
Excellent
08-06-2016
Fabulous
Pros: All amenities were excellent. The rooms very comfortable although we prefer firmer beds. The grounds were lovely. We were able to enjoy the outdoors thanks to the wonderful shade trees and benches. The gym facility was great. The restaurants were good. All staff members were professional, courteous and helpful. The primary reason for our stay was to visit the Shaw festival. We definitely felt the White Oaks Conference & Resort Spa provided an affordable option to some of the facilities closer to Niagara-On-the-Lake. Many of our plays were in the evening and we found the drive quite manageable, even pleasant.
Cons: The beds were way too soft. Both my husband and I were unable to get a good nights rest due to the softness of the beds. Although everything else was excellent we would not stay at this facility in the future due to the uncomfortable beds.
10.0
Anonymous
Exceptional
08-05-2016
Great location
Pros: Electric car charging station, outlet mall across the road.
Cons:
7.5
Anonymous
Good
08-03-2016
Good
Pros: Room was huge. Facility is beautiful
Cons: Bed was hard. Elevator was being for housekeeping and garbage creating long waits.
8.3
Anonymous
Very Good
08-03-2016
Family getaway
Pros: Top notch staff providing superb customer service. Service with a smile. Friendly greetings when they passed you in hall. Went over and above requirements with any requests.
Cons: Mattress too soft - made it difficult to turn over. No safety bar in the toilet compartment to assist in getting up. Housekeeping staff did not do a thorough job in cleaning room.
7.9
Anonymous
Good
08-03-2016
Great stay! Beautiful location!
Pros: The dinner in the LIV restaurant was very good as were the two breakfasts we had. Our daughter and her family (husband and two daughter (4 and 8) really enjoyed the pool, as did my husband.
Cons: We were pretty happy with all the facilities, but would have liked more coffee available to make in our room. Since we didn't require room cleaning after the first night, our supply of coffee was not replaced. It's also too bad that it really is not affordable for many people. We realize that this hotel has many amenities, but most are extras for which charges are applied.
7.5
Anonymous
Good
08-02-2016
Good
Pros:
Cons: The bed linens were damp.
7.5
Anonymous
Good
08-02-2016
Nice but didn't go the...
Pros:
Cons: I think charging a resort & internet fee is Ridiculous!
I expected there to be robes in the room.
9.2
Anonymous
Wonderful
08-01-2016
Luxury at the Crossroads
Pros: Awesome place- loved the suite we were in, canopy style beds, space for kids to run around. Outperformed our basic needs at a very reasonable price and we really appreciated that.
Cons: Fair enough, it felt very much like a conference center-- for example, we weren't sure if food was out on tables for conference goers or was just a regular feature. Related to the conference theme, the resort/spa is not centrally located (ensconced amidst freeways and malls)-- that did not come as a surprise, but it is a reality, and was a bit longer drive to NOTL than we realized (not a big deal).
9.6
Anonymous
Exceptional
07-30-2016
Reunion of 7 couples. Excellent
Pros: Beds were comfortable with plenty of pillows. Room was exceptionally spacious. Staff went out of their way to make everything go well
Cons: Can't think of anything
7.9
Anonymous
Good
07-29-2016
Good
Pros: Organic environment and friendly staff
Cons: Paid Wifi and Parking
9.6
Anonymous
Exceptional
07-29-2016
Loved it. Would stay here...
Pros: Bed was very comfortable. Beautiful property.
Cons:
6.7
Anonymous
Pleasant
07-29-2016
Great hotel, needs some small...
Pros: Room service staff are fantastic. Food remains for the most part outstanding.
Cons: My bed was worn and would benefit from a mattress change. Was not happy to discover that someone else had charged breakfast to my room and then I had to wait for staff to go thru receipts. There has to be a better process. I stood for 20 minutes before they confirmed it wasn't my charge. Then another 10 as they tried to correct my bill. As I had a course to get to I suggested I come back later. The response was ok good. No offer of compensation for my time waiting, or the error.
9.6
Anonymous
Exceptional
07-28-2016
Fabulous sister weekend in Niagara...
Pros:
Cons: We didn't like not being clear about the rates being more expensive on the second night. It was a bit of a surprise for us.
9.6
Anonymous
Exceptional
07-27-2016
Exceptional
Pros: Large room with a nice desk, sitting area
Cons: Front desk was very noisy, difficult to hear the desk staff when the cubicles are so close.
We would have appreciated extra pillow in the closet.
9.6
Anonymous
Exceptional
07-26-2016
Enjoyed our stay and would...
Pros:
Cons: The bathroom ceiling was not clean and the bathroom fan did not work.
5.4
Anonymous
Fair
07-25-2016
Passable
Pros: The staff were pretty friendly and the restaurant was great.
Cons: This place is not worth the money you pay for. You are a bit out of the way from the falls or niagara on the lake. In addition, they had made some errors with our booking reservations and took forever to sort it out. Finally, we had ants crawling up our walls and instead of addressing it, it felt like they were covering it up by offering us a voucher. I was really excited for our stay but I don't think I would ever stay again. I'd rather book right by the falls and pay half of this.
10.0
Anonymous
Exceptional
07-25-2016
Amazing & comfortable! Will be...
Pros: The experience was great from the time we stepped out of our car there was someone to assist us with luggage and check in. The front desk staff were very friendly and efficient. The beds and linens were amazing!
Cons: We were not pleased that we were charged one rate for the first night and $40 more for the second night. In our opinion, this hotel should have honoured one rate per room for both nights.
3.8
Anonymous
Poor
07-25-2016
Disappointed- Should have stayed at...
Pros: The location close to the outlet mall.
Cons: Huge cleanliness issues, including maintenance issue with bathtub. Asked staff to rectify situation, and switched to lower grade room.
6.3
Anonymous
Pleasant
07-25-2016
May not go back. Parking...
Pros:
Cons: Noisy Restaurant, terribly loud.
8.3
Anonymous
Very Good
07-22-2016
Over Price for good nite...
Pros:
Cons: Room rate for sleeping accomdtions was in excess of $200.00. Didn't use any of the amenties and therefore very overpriced for seniors on limited budget
10.0
Anonymous
Exceptional
07-21-2016
A wonderful spot for a...
Pros: comfort and outstanding service in all departments.
Cons:
9.6
Anonymous
Exceptional
07-20-2016
Our stay at White Oaks...
Pros: The facilities that were available for us to use at our leisure were first class. We particularly enjoyed the fitness rooms and the spa. The breakfast buffet featured most everything to suit most tastes.
Cons: There wasn't anything that stood out as being not acceptable.
10.0
Anonymous
Exceptional
07-20-2016
Couldn't ask for more!
Pros: Everything was absolutely perfect and the staff were incredibly friendly and helpful. We couldn't have had a better time - thank you!
Cons: That I couldn't stay longer 😊
6.3
Anonymous
Pleasant
07-19-2016
Nice place, way too expensive
Pros: Spa was great
Cons: Price was way too high and didn't include anything like parking or breakfast or shuttles
7.9
Anonymous
Good
07-19-2016
Good
Pros: bed and washroom
Cons: Paillow to soft
10.0
Anonymous
Exceptional
07-19-2016
I will definitely stay again!!!
Pros: Clean & very comfy beds
Cons: Nothing, it was all excellent
10.0
Anonymous
Exceptional
07-18-2016
Excellent hotel at a reasonable...
Pros: Lovely hotel, Liv Restaurant was first rate. Excellent facilities.
Cons:
9.6
Anonymous
Exceptional
07-18-2016
Great Get-Away
Pros: Loved the spaciousness of the hotel. The flowers in the foyer were spectacular!
Cons: Didn't like the pillows. But, upon checking out were told we could have replaced them.
10.0
Anonymous
Exceptional
07-17-2016
Exceptional
Pros: The bed was extremely comfortable. The dining at Liv was outstanding from the exceptional staff to delicious food
Cons: Nothing. That we had to leave
10.0
Anonymous
Exceptional
07-17-2016
Exceptional
Pros: Location
Cons:
9.2
Anonymous
Wonderful
07-17-2016
Superb
Pros: Location, the feel of the hotel
Cons:
7.1
Anonymous
Good
07-17-2016
Comfortable stay with convenient shopping
Pros: Staff were very helpful and friendly
Loved the organic toiletries
Cons: Many of our tv stations did not come in.
Room was just okay aesthetically. For the price I expected more.
Real milk or creamers would be nice in the room instead of powdered "whitener"
9.2
Anonymous
Wonderful
07-17-2016
Superb
Pros: Friendly staff
Good pool
Cons:
8.8
Anonymous
Excellent
07-15-2016
Well situated for visiting both...
Pros: Leisure facilities and concierge staff excellent, wine tour great
Cons: AC quiet noisey
7.1
Anonymous
Good
07-15-2016
i would try a B&B...
Pros:
Cons: The room smelled of clorine, it was clean. my wife found that the tub was high for her to step into
7.9
Anonymous
Good
07-14-2016
Good
Pros: The mirrors in the bathroom and the room, the sheers around the bed 😄
Cons:
5.8
Anonymous
Okay
07-14-2016
Just ok, not worth the...
Pros: Bed was comfortable. Robes were a nice touch. Was pleased they left a bottle of wine to acknowledge the celebration we were staying there for.
Cons: Nickel and dimed- ie. Paying extra to use the pool. Staff when checking in wasn't overly friendly, when asked for directions she gave us a route that was closed for construction. Didn't think it was anything special for the money spent. Hotel seems tired looking.
10.0
Anonymous
Exceptional
07-10-2016
Great Getaway!
Pros: The staff made you feel welcomed and well taken care of!
Cons:
9.6
Anonymous
Exceptional
07-09-2016
Greay stay!
Pros: Welcome from the staff was great, the room was great and clean (except for a pregant spider., but it could have happen anywhere.) very good restaurant, exceptionnal service, the pool with the kids.
Cons: Nothing
10.0
Anonymous
Exceptional
07-09-2016
Exceptional
Pros: Having attentive and happy staff go a long way and White Oaks was able to deliver on both these aspects of customer service! The room was really clean and had pretty modern decor! Highly recommend this hotel.
Cons: Nothing
8.8
Anonymous
Excellent
07-08-2016
Beautiful hotel ! All the...
Pros: Super friendly and helpful staff. When they found out that we were on our honeymoon, they sent up champagne (?) and treats to our rm. Was very sweet and appreciated !
Cons: The location. Was too far from old city Niagara on the Lake .. Couldn't walk around- rest at the hotel- then walk some more. Would have liked to do so.
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