This hotel features a modern, minimalist design, a cozy lobby area and guest rooms with large, well-appointed closets and comfortable bedding. Suites have large bathtubs. Enjoy a complimentary glass of wine or beer on check-in. The rooftop bar features light bites and fantastic views of the downtown area.
Smoke free premises. 200 units, some two bedrooms. 16 stories, interior corridors.
Pros: Really liked this hotel, suprised to find out it opened about a week ago. Great location and overall wonderful experience.
Wow. Happy to be the...
Pros: Everything. Even tho it is still under construction
Cons: Restaurant menus not that appealing when there is so much just outside
Awesome stay in the Byward...
Pros: Hotel was new, so everything was perfect. Staff were very friendly.
Cons: Absolutely nothing.
Can't really fault a brand...
Pros: Brand new hotel, so it was a very pleasurable stay. Staff was very friendly & welcoming. Close to everything and ByWard Market is a quick walk from the hotel. Modern minimalist design. Spacious room Good sized & well designed bathroom with sink section in the middle of the shower and the toilet, each having a glass door for privacy & one that opens either way. Upper floor (10th & above) gives a nice view of the Ottawa cityscape far ahead, just ignore the Marriott Courtyard rooftop which is part of the view since it is just accross from Andaz.
Cons: The rooftop & gym was not ready for use, so that was quite a disappointment as this wasn't mentioned at the time we booked. No full length mirror in the room. Expectations were set that complimentary daily snacks would be replenished, but they weren't. Not that we needed it, but fulfilling expectations is part of building your reputation & credbility with customers. Perhaps, hotel management & staff were still learning given that the Andaz just opened in the last 3 days. But then again, Hyatt has been in this business for ages and a brand new hotel opening should be no excuse for a lack of attention to details. Even more, when you position your hotel brand as a luxury hotel for discerning guests, all the more you should be sure to deliver against the high standards of your consumer targets.