Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Highlights here include a large pool area, spacious, well-appointed guest rooms with contemporary appointments throughout, and a location convenient to the waterfront and the quaint downtown area.
Smoke free premises. 115 units. 3 stories, interior corridors.
Pros: Very good breakfast. Staff were friendly and helpful. We were worried about our bikes and they provided storage. Returning end of September for 2 days.
Cons: The pool was great, but the water at the shower was often freezing cold and for one day, the hot tub was unusable as it was very cold.
Cons: Parking lot very packed -- had to drive about to find a spot
9.6
Anonymous
Exceptional
07-28-2017
Nice place to stay.
Pros: There were 2 office chairs so that both my husband and I could use our computers at the same time. And a little more space to set up the two computers. Loved the Keurig machines in the room.
Cons: There was only one handicap parking space available. Some one parked their big pickup truck in the space and when we arrived later in the evening, I had to park farther away from the entrance, making my husband walk too far. More handicap parking should be available closer to the doors. I went to get a tea before I went to bed in the evening and there was none available. Breakfast was the same, sausage patties, eggs, cinnamon rolls. There was no ice machine available on the floor we were on.
9.2
Anonymous
Wonderful
07-26-2017
Superb
Pros:
Cons: No movies rental
7.1
Anonymous
Good
07-11-2017
Good
Pros: Location is closed to the lakes
Cons: A Carpet is not very clean but not too bad
8.8
Anonymous
Excellent
06-26-2017
THE SOO
Pros: First time here...riding touring motorbikes and staff haad us park where we could see from room. Excellent b'fast....would rtn again,no problem
Cons: Not a lot of facilities in immediate area
9.6
Anonymous
Exceptional
06-26-2017
Exceptional
Pros: Clean, clean, clean.
Cons:
9.6
Anonymous
Exceptional
06-21-2017
Excellent Holiday Inn Express
Pros: Excellent hotel accommodations. A bit out of the way from hwy 17 but easy to drive to. Staff were excellent and looked after all of our needs. Plenty of dinner accommodations in walking distance and shopping mall right across the street. Will definitely book on our return drive.
Cons: Bathroom a bit small. Door hit the toilet. However everything else more than made up for this small deficiency
7.9
Anonymous
Good
06-18-2017
Pleasant comfortable stay
Pros: Great variety for breakfast and the scrambled eggs were yummy.
Cons: There wasn't anything we disliked pleasan
9.6
Anonymous
Exceptional
06-18-2017
Good value for money
Pros: Fantastic place, good breakfast, friendly staff.
Cons: Noise insulation in room
9.6
Anonymous
Exceptional
05-24-2017
I would recommend this hotel...
Pros: The breakfast was excellent and the staff friendly and helpful. A wonderful experience at your facility and I will certainly book again when I am in Sault Ste. Marie. Clean comfortable room and the beds were hard to get out of in the morning as they were so comfortable.
Cons: everything came up to my expectations so I have nothing to comment about in this section of the survey
10.0
Anonymous
Exceptional
05-08-2017
best hotel in sault ste...
Pros: i loved how the room had both firm and soft pillows and they were labelled. that's something i don't see in any hotel i've stayed at until this one and their coffee in the room was wonderful i actually use that very same brand.
Cons: the room beside was too noisy but front desk put a stop to that before i could even call down about it and i also know that--that certain problem was not really your fault because you don't know how the guest will be when checking them in.
9.6
Anonymous
Exceptional
05-02-2017
An Express hotel where you...
Pros: Very nice clean and comfy hotel. First time we were at a hotel where we were able to have a choice of turkey for breakfast meat instead of always having pork. Excellent.
Cons:
9.2
Anonymous
Wonderful
04-17-2017
Wonderful
Pros: Friendly staff
Cons: Fresh fruits for BF
7.1
Anonymous
Good
02-21-2017
Good
Pros: Breakfast was awesome! Food was really good.
Beds were super comfy
Pool, hot tub was awesome.
Cons: the black out curtains didn't close. We were on the mall side of the hotel, there were mall lights on all night, and they were shining in the room. it would have been nice to close them to keep the lights out.
ALSO: I am very disappointed with booking.com. I was given a price for the rooms and it wasn't the total price, and I wasn't aware that the price I saw online was not the price I ended up paying. I paid much more than I should have. Next time, think I'll call the hotel myself - I will probably end up getting better rates. I had students with me and they ended up paying way too much, that was embarrassing as I was trying to be cost effective and help them out.
10.0
Anonymous
Exceptional
02-03-2017
Exceptional
Pros: I loved that the location of the hotel is directly across from both the Essar Center as well as Station Mall. Perfect for viewing a concert or hockey game, or spending a bit of free time shopping!
Cons:
10.0
Anonymous
Exceptional
01-24-2017
Will definitely stay here again!
Pros: Convenient location. Friendly staff and very helpful. Fitness room pool hot tub and sauna were clean and I appreciated having these amenities. Comfy bed . Also they have free laundry which is great when you are there for an extended period of time
Cons: Packaged eggs are never a hit with me
9.6
Anonymous
Exceptional
12-13-2016
Exceptional
Pros: Convenient location close to the Essar Centre and Station Mall.
Cons:
10.0
Anonymous
Exceptional
12-10-2016
Convenience
Pros: Lovely pool and hot tub
Cons:
6.3
Anonymous
Pleasant
11-07-2016
Pleasant
Pros: Convenient location, easy access and exit.
Cons: The room was tiny, very cramped for two.
10.0
Anonymous
Exceptional
11-05-2016
Fabulous Suite
Pros: As an IHG member we got an upgrade to a suite which was absolutely awesome.
Cons: Breakfast left a lot to be desired. Not prepared or organized for size of large group
all taking the train ride.U
7.9
Anonymous
Good
10-19-2016
Great hotel
Pros: The hotel was in a great spot for what we wanted to do. Mall right across the road. Staff very helpful.
Cons: With so many people using the hotel in the morning for breakfast. It would have been nice to have a extra coffee station for us that just wanted to get coffee.
10.0
Anonymous
Exceptional
10-13-2016
Canadian trip
Pros: The hotel was within walking distance of the train station for our Canyon train trip. There was a mall, Walmart and a few restaurants close by. The room was clean and roomy, had a small refrigerator, Keurig coffee maker and a small microwave in the room. The bed was comfortable. The free breakfast had a lot of food choices and the dining area was nice and clean. We would definitely go back.
Cons:
10.0
Anonymous
Exceptional
10-10-2016
Wonderful experience in the Soon!
Pros: We enjoyed everything from the comfortable room to the great pool and delious breakfast. Excellent location.
Cons: We wished the pool area was opened until 11:00 p.m. on the weekend.
10.0
Anonymous
Exceptional
10-10-2016
Great hotel! Perfect location; very...
Pros: The property was very clean. The staff was friendly and helpful. The breakfast was great, lots of choices, and hot and a great start to our day. The pool was extremely clean and a great way to end our day.
This property should be an example to all Holiday Inn Express locations on how to run a hotel!
Cons:
7.9
Anonymous
Good
10-06-2016
Good
Pros: close to water front!
Cons:
10.0
Anonymous
Exceptional
10-05-2016
Top notch
Pros: Took the Agawa Canyon tour. This HI is blocks from the station. Very convenient. Very pleased with facility and stay.
Cons:
9.0
Anonymous
Wonderful
10-03-2016
Great location wonderful hotel
Pros: Great hotel, clean rooms and spacious ...very convenient location across from a mall and close to the railroad station...great hotel
Cons:
10.0
Anonymous
Exceptional
09-28-2016
Great stay
Pros: Comfortable and clean. Nice pool.
Cons: I liked everything
9.6
Anonymous
Exceptional
09-25-2016
Great full
Pros: Everything was awesome...when staff smile and are friendly that the best....and we got it
Cons:
8.5
Anonymous
Excellent
09-24-2016
Very good
Pros: Good location.
Good breakfast.
Good staff.
Cons: I did not like that the price you quoted me was no where near what I was charged. I will never use Booking.com again.
7.5
Anonymous
Good
09-21-2016
It was a very nice...
Pros: The rooms were nice and clean.
Cons: rooms were kind of small for 4 people..
8.3
Anonymous
Very Good
09-18-2016
Lovely hotel but staff assistance...
Pros: The room was very nice and well appointed, with plenty of amenities such as a desk (for me to do some late night work), a comfy chair (for my elderly father to relax in watching TV), and a large, well-stocked bathroom.
Cons: The staff at the desk were not always helpful or well-informed. We were told that the free breakfast began at 7:00 am, but when we descended to the breakfast locale at 6:50 am (to ensure that my elderly father could have a seat at a table), it was completely packed with other tourists who were told that 6:30 am was the breakfast start time and were going on the same train trip as we were. We were forced to skip breakfast altogether due to no seating and the risk of missing our expensive day trip. In other cases, we asked the staff about the location of sights in the smallish city or stores where we could buy food or forgotten items, and in all cases, the answers were not accurate. Perhaps the staff needs to be better trained in assisting foreign tourists.
10.0
Anonymous
Exceptional
09-15-2016
Walked to a very good...
Pros: Location, cleanliness, comfy beds, good exercise room.
Cons: We came down for breakfast and found a terrible selection left for us during breakfast hours. Cold eggs and cold sausages. Oatmeal was warm and good though.
7.9
Anonymous
Good
09-08-2016
Good
Pros: Breakfast was always good. Pool was really nice
Cons: Bed was to hard and we wanted a 3rd floor room that we requested 3 months ahead of time. You should have enough parking spaces for every room that you have. We had to park in the back several times and got a ticket once. You took care of it but it was the principle that you don't have enough spaces for your guests
10.0
Anonymous
Exceptional
08-30-2016
Exceptional
Pros: Rooms are very comfortable. Staff is simply amazing.
Cons:
7.1
Anonymous
Good
08-18-2016
Good
Pros: It's location and cleanliness
Cons: We got there on sunday night.Non of the vending machines had water. When told staff they didn't bother provideing me water, said maybe machines ran out of water and referred me to a petrol station which was 5 mins drive.
Did't have enough parking spots so when I came back fron the trip to the petrol station for buying water I lost my parking spot and couldn't find another one. End up in parking my car which was full of our stuff in a darki alley behind the hotel as suggested by the receptionist.
5.4
Anonymous
Fair
08-17-2016
Passable
Pros: Location
Cons: Too crowded
9.6
Anonymous
Exceptional
08-15-2016
Great Room!
Pros: Clean, beautiful room. Very pleasant staff.
Cons: My reservation said that I would get a jetted spa tub and I did not get a room with one. I picked the room for that feature so it was frustrating when I didn't get what I was paying for. Everything else was fantastic though!
10.0
Anonymous
Exceptional
08-14-2016
First class suite.
Pros: We got the suite and it was fantastic. It had a large couch, table, and kitchenette area. The bathroom was wonderful! It had a Jacuzzi tub and separate shower.
Cons: We returned later in the evening and couldn't find a parking space. There is a lot behind the hotel, but it is very dark and didn't look like our car would be safe. We parked across the street in the mall parking lot. Parking is a real issue in my opinion.
10.0
Anonymous
Exceptional
08-14-2016
Pleasant experience
Pros: Checkout person, Penny, was extremely helpful and pleasant to deal with. And she gave us very good directions. Kudos to her.
Cons:
4.6
Anonymous
Disappointing
08-12-2016
Disappointing
Pros: Room was clean.
Cons: The location was not what we expected. The breakfast selections were very poor. The eggs were like rubber and they only served instant oatmeal.
10.0
Anonymous
Exceptional
08-12-2016
Great stay!
Pros: The hotel was very nice. The pool/hot tub/sauna was fun, and the beds were very comfy. Nice staff!
Cons: Nothing!
9.6
Anonymous
Exceptional
08-11-2016
Popping In
Pros: Great breakfast. Nice clean environment. Close to small mall and OLG casino.
Cons: What happened to the cookies or apples that used to be put out at 4:00 pm. We missed those.
6.7
Anonymous
Pleasant
08-10-2016
Pleasant
Pros: A basic standard holiday inn.
Cons: This location was quite noisy with trains and street traffic. Pool was very busy and loud. Signs all over outside warning of parking there at your own risk...so many signs made me feel like my car might get broken into. No food close by.
7.1
Anonymous
Good
08-08-2016
Good
Pros:
Cons: Breakfast was very busy and in a small area so did not have breakfast on first day as que was too big.
9.2
Anonymous
Wonderful
08-08-2016
Superb
Pros: Location, facilities, comfort and value made it happen to make me feel satisfied on my stay
Cons: Everything went well not until on my third night of stay, noticed a crawling insect on the floor, not sure if its a cockroach, informed the staff the next day.
7.9
Anonymous
Good
08-06-2016
Best beds around!
Pros: --The beds and pillows were THE most comfortable ever:)
--breakfast was awesome!
--woman at front desk in morning was fabulous instead of grumpy like woman from night before
Cons: --Had to wait in line coming in
--Pool very small
--Hot tub boiling hot and no jets on so couldn't use
--makeup remover towelettes were torn open and empty
--towels in room and pool were WAY Too Tiny
--clock in room was 2 and 1/2 hours too slow and non adjustable
--plug ins are far away from bed
8.3
Anonymous
Very Good
08-06-2016
Great hotel
Pros: Breakfast was very good, pool was spacious and clean, the beds were very comfortable. Location wise you are right across from a mall with all the shopping a family needs.If going on the canyon train ride you are a 5 minute walk..3 if you walk fast.Would defiantly stay there again.
Cons: If the mall is closed ,there isn't much around unless you want to get in your car.Parking is limited if the hotel is booked.
9.6
Anonymous
Exceptional
08-03-2016
Recommended!!
Pros: My daughter loved the pool!!!
My sister and I loved how friendly all the staff were.
Cons: I did not like how deserted and dark the back parking lot was.
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