Highlights here include a large pool area, spacious, well-appointed guest rooms with contemporary appointments throughout, and a location convenient to the waterfront and the quaint downtown area.
Smoke free premises. 115 units. 3 stories, interior corridors.
Pros: The room was very nice and well appointed, with plenty of amenities such as a desk (for me to do some late night work), a comfy chair (for my elderly father to relax in watching TV), and a large, well-stocked bathroom.
Cons: The staff at the desk were not always helpful or well-informed. We were told that the free breakfast began at 7:00 am, but when we descended to the breakfast locale at 6:50 am (to ensure that my elderly father could have a seat at a table), it was completely packed with other tourists who were told that 6:30 am was the breakfast start time and were going on the same train trip as we were. We were forced to skip breakfast altogether due to no seating and the risk of missing our expensive day trip. In other cases, we asked the staff about the location of sights in the smallish city or stores where we could buy food or forgotten items, and in all cases, the answers were not accurate. Perhaps the staff needs to be better trained in assisting foreign tourists.
10.0
Karen
Exceptional
mature couple
09-15-2016
Pros: Location, cleanliness, comfy beds, good exercise room.
Cons: We came down for breakfast and found a terrible selection left for us during breakfast hours. Cold eggs and cold sausages. Oatmeal was warm and good though.
7.9
Harold
Good
young couple
09-08-2016
Pros: Breakfast was always good. Pool was really nice
Cons: Bed was to hard and we wanted a 3rd floor room that we requested 3 months ahead of time. You should have enough parking spaces for every room that you have. We had to park in the back several times and got a ticket once. You took care of it but it was the principle that you don't have enough spaces for your guests
10.0
Monica
Exceptional
solo traveller
08-30-2016
Pros: Rooms are very comfortable. Staff is simply amazing.
Cons:
7.1
Ali
Good
family with young children
08-18-2016
Pros: It's location and cleanliness
Cons: We got there on sunday night.Non of the vending machines had water. When told staff they didn't bother provideing me water, said maybe machines ran out of water and referred me to a petrol station which was 5 mins drive.
Did't have enough parking spots so when I came back fron the trip to the petrol station for buying water I lost my parking spot and couldn't find another one. End up in parking my car which was full of our stuff in a darki alley behind the hotel as suggested by the receptionist.
5.4
Luis
Fair
mature couple
08-17-2016
Pros: Location
Cons: Too crowded
9.6
Haley
Exceptional
young couple
08-15-2016
Pros: Clean, beautiful room. Very pleasant staff.
Cons: My reservation said that I would get a jetted spa tub and I did not get a room with one. I picked the room for that feature so it was frustrating when I didn't get what I was paying for. Everything else was fantastic though!
10.0
Don
Exceptional
family with older children
08-14-2016
Pros: We got the suite and it was fantastic. It had a large couch, table, and kitchenette area. The bathroom was wonderful! It had a Jacuzzi tub and separate shower.
Cons: We returned later in the evening and couldn't find a parking space. There is a lot behind the hotel, but it is very dark and didn't look like our car would be safe. We parked across the street in the mall parking lot. Parking is a real issue in my opinion.
10.0
Anne
Exceptional
review category group of friends
08-14-2016
Pros: Checkout person, Penny, was extremely helpful and pleasant to deal with. And she gave us very good directions. Kudos to her.
Cons:
4.6
Stephen
Disappointing
mature couple
08-12-2016
Pros: Room was clean.
Cons: The location was not what we expected. The breakfast selections were very poor. The eggs were like rubber and they only served instant oatmeal.
10.0
Sarah
Exceptional
review category group of friends
08-12-2016
Pros: The hotel was very nice. The pool/hot tub/sauna was fun, and the beds were very comfy. Nice staff!
Cons: Nothing!
9.6
Barbara
Exceptional
mature couple
08-11-2016
Pros: Great breakfast. Nice clean environment. Close to small mall and OLG casino.
Cons: What happened to the cookies or apples that used to be put out at 4:00 pm. We missed those.
6.7
Dawna
Pleasant
family with young children
08-10-2016
Pros: A basic standard holiday inn.
Cons: This location was quite noisy with trains and street traffic. Pool was very busy and loud. Signs all over outside warning of parking there at your own risk...so many signs made me feel like my car might get broken into. No food close by.
7.1
Robert
Good
family with young children
08-08-2016
Pros:
Cons: Breakfast was very busy and in a small area so did not have breakfast on first day as que was too big.
9.2
Mississauga
Wonderful
family with older children
08-08-2016
Pros: Location, facilities, comfort and value made it happen to make me feel satisfied on my stay
Cons: Everything went well not until on my third night of stay, noticed a crawling insect on the floor, not sure if its a cockroach, informed the staff the next day.
7.9
Deirdre
Good
family with older children
08-06-2016
Pros: --The beds and pillows were THE most comfortable ever:)
--breakfast was awesome!
--woman at front desk in morning was fabulous instead of grumpy like woman from night before
Cons: --Had to wait in line coming in
--Pool very small
--Hot tub boiling hot and no jets on so couldn't use
--makeup remover towelettes were torn open and empty
--towels in room and pool were WAY Too Tiny
--clock in room was 2 and 1/2 hours too slow and non adjustable
--plug ins are far away from bed
8.3
Wanda
Very Good
mature couple
08-06-2016
Pros: Breakfast was very good, pool was spacious and clean, the beds were very comfortable. Location wise you are right across from a mall with all the shopping a family needs.If going on the canyon train ride you are a 5 minute walk..3 if you walk fast.Would defiantly stay there again.
Cons: If the mall is closed ,there isn't much around unless you want to get in your car.Parking is limited if the hotel is booked.
9.6
Jtrudeau
Exceptional
family with young children
08-03-2016
Pros: My daughter loved the pool!!!
My sister and I loved how friendly all the staff were.
Cons: I did not like how deserted and dark the back parking lot was.
7.9
Boney
Good
family with older children
08-03-2016
Pros: location,convenience
Cons:
10.0
Dwight
Exceptional
family with young children
08-02-2016
Pros: We were surprised by the very nice breakfast. We thought it was going to be cereal and toast!
Plesantly surprised by that.
Cons:
8.8
Connie
Excellent
family with young children
08-02-2016
Pros: The suite was not too crowded with furnishings
Cons: When we checked in we had an almost empty toilet paper roll on the dispenser and that was it!
10.0
Kenneth
Exceptional
mature couple
08-01-2016
Pros: P
Cons:
9.6
Debbie
Exceptional
mature couple
07-30-2016
Pros: very clean and comfortable beds great breakfast
Cons:
10.0
Brian
Exceptional
family with older children
07-28-2016
Pros: Friendly staff,,,big comfy beds,,hot and cold free breakfast with good hours! Very clean facility! Would highly recommend this hotel, we will be returning and plan to stay there again!
Cons:
10.0
Dolores
Exceptional
mature couple
07-28-2016
Pros: staff very friendly gave me great information and a great place to eat
Cons: liked everything
9.6
Khurram
Exceptional
family with young children
07-28-2016
Pros: Good facility with clean room and friendly staff. BF was good, especially coffee.
Cons:
10.0
Dany
Exceptional
solo traveller
07-22-2016
Pros: Location
Cons: Nothing I didn't like
10.0
Ramie
Exceptional
family with young children
07-22-2016
Pros: Great rooms excellent accomadation for large family you made sure that rooms were joining for our extra large family
Cons: Could of done with out fire alarm going off at 5:45 am when we got settled in our room at 2 am (late check in) after long day of travel
8.3
Thor
Very Good
family with young children
07-20-2016
Pros: Shaw wifi! Free breakfast! Nice facilities on site including free laundry room and clean pool. Comfortable room with nice beds, pillows etc. Very modern feel adds up for an overall nice stay! Late checkout request was accommodated on both stays which gave us some nice time to appreciate the facilities offered.
Cons: We stayed on two separate nights during our travels and on the second night stay we were in a room closer to the elevators and right beside the housekeeping storage room.It became SUUUUPER LOUD very early. I checked in late around 2:30am and decided to skip the free breakfast so I could sleep in a bit before hitting the road again for several hours. This was not possible. My wife brought me up some breakfast items and I was then quite unhappy to find there was no bacon being served that morning. NO BACON?? No discount offered by front end staff for the loud noise in the morning upon check out and no bacon..?
7.5
Ricky
Good
review category group of friends
07-20-2016
Pros:
Cons: Charged wrong rate even after advised. Good thing is finally corrected after talking to the morning staff when check out.
9.6
Paulette
Exceptional
review category group of friends
07-18-2016
Pros: Everything
Cons: The rate. At first you quoted me $97.00 tax included per night. I get my confirmation email and it shows $340 for the three nights which would have been $170 for each of us. We ended up paying $394.40 or $ 196.20 each. I have my bill to prove it. Receptionist said they didn't have a rate of $97.00 including tax and that I would to take this up with Booking.com. Can you please explain this to me, why you quote something I can't get and can you reimburse me the difference please. Thank you
7.5
Kevin
Good
family with young children
07-18-2016
Pros:
Cons: Beds were average comfort
7.0
Sheryl
Good
solo traveller
07-17-2016
Pros: Convenient
Cons: Room was the furthest room there
9.2
Heather
Wonderful
family with older children
07-14-2016
Pros: Best breakfast by far of all the hotel's we stayed at so far!
Cons:
10.0
Darren
Exceptional
review category group of friends
07-07-2016
Pros: Quite satisfied with everything.
Cons:
9.6
Effulgence
Exceptional
review category group of friends
07-06-2016
Pros: very nice staff and quite close to the river
Cons:
10.0
William
Exceptional
review category group of friends
07-05-2016
Pros: The property was extremely clean and the staff was friendly and helpful. The breakfast was more than expected in both quantity and quality.
Cons:
2.5
Sunil
Poor
family with older children
07-03-2016
Pros:
Cons: The lady at the reception was very rude.Her name was Jasmine.She cancelled our reservation.cancellation # is 59243646.
10.0
Martin
Exceptional
mature couple
06-26-2016
Pros: Good location, friendly informative staff. The hotel is well decorated and clean. The room was spacious and very comfortable. A hot breakfast was included, and once again we eye met by friendly staff. The breakfast area was very clean,well provided with a comfortable atmosphere. Highly recommended.
Cons: There wasn't anything to dislike about this hotel.
10.0
Sid
Exceptional
mature couple
06-12-2016
Pros: Very comfortable clean modern room. Wide variety of breakfast options. Friendly welcoming staff at check in and check out.
Cons: I have no negative comments.
10.0
Nan
Exceptional
solo traveller
05-27-2016
Pros: Helpful and cheerful staff
Spotless room and bath
Cons: Nothing I did not like
10.0
Michael
Exceptional
solo traveller
05-17-2016
Pros:
Cons: Need a shuttle to the airport!!!! You're a hotel that services travellers. Travellers need to get to the airport and $35 cab ride is ridiculous. Either the hotels need to work together to set something up for their collective customers or the city of SSM needs to set something up.
7.9
Nicole
Good
family with young children
04-14-2016
Pros: There was a microwave in the room
The staff let us check out an hour later
The swimming pool was nice
Cons: Breakfast wasn't that great
8.3
Janice
Very Good
mature couple
04-05-2016
Pros: Love the pool area and the layout of the hotel. Excellent location
Cons: Room did not have a table and chairs
10.0
Moving
Exceptional
review category group of friends
04-03-2016
Pros: beds are very comfortable, breakfast buffet has plenty of selection. Very nice and convenient. Better than other brand hotels I stayed with in this trip.
Cons:
10.0
Larry
Exceptional
mature couple
03-31-2016
Pros:
Cons: the pancake machine didn't work
10.0
Adeel
Exceptional
family with young children
03-31-2016
Pros: Bed was really nice.
Cons:
7.1
Cynthia
Good
family with older children
02-09-2016
Pros: nice rooms. great location. breakfast was good.
Cons: nobody's fault but the floor in the lobby was filthy...it was slushy weather but it made the place look dirty.
9.2
Jodi
Wonderful
family with young children
12-26-2015
Pros: Awesome price for a great hotel.
Cons: Picture on website was different from room being booked. Depicted a bigger room ( for a busy toddler) which was what we needed. Instead we got a smaller, more regular sized room.
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