Guest rooms feature bright contemporary décor and are quite spacious, good for both corporate and leisure travelers.
Smoke free premises. 168 units. 8 stories, interior corridors.
valet and coin laundry, boarding pass kiosk, airport transportation.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 158 guests
Showing reviews 1 - 5 of 50
7.9
Michael
Good
mature couple
09-25-2016
Pros: Close to hotel, good amenities, good breakfast (purchased with room).
Cons: Bathroom could use updating.
9.2
Dorne
Wonderful
young couple
09-07-2016
Pros: The ease of check in, the comfort of the room. The shuttle to the airport was a bonus
Cons:
8.8
Shauna
Excellent
family with young children
09-05-2016
Pros: Nice clean hotel. We all liked the quaint atmosphere and the staff were really friendly.
Cons: There wasn't an option to buy movies in your room (our kids were a bit disappointed) and we think the hot tub wasn't very clean or had some really harsh chemicals. Our girls eyes burned and our baby had a reaction (hives on his legs which was the only part of him that was in the water) after going in it.
9.2
Angeley
Wonderful
family with young children
09-04-2016
Pros: Very friendly, clean, and wasn't too pricey.
Cons: That I had to pay for breakfast for one of my small children.
9.6
Logan
Exceptional
young couple
08-30-2016
Pros: Kammy at the front desk was amazing, he helped us get to the city on time for a soccer game by an uber. He was kind and very knowledgeable.
Cons: So far from the city. 30-40 minutes
8.3
Chelsea
Very Good
review category group of friends
08-29-2016
Pros: beds were super comfy! Room very clean
Cons: Everything was great!
7.9
Wing
Good
family with older children
08-28-2016
Pros: Staff politeness is good.
Cons: The F&B provision is not enough.
9.6
Charles
Exceptional
mature couple
08-25-2016
Pros: shuttle bus to and from air port. quick check in and out
Cons: why the $12.00 parking fee when we never used it?
7.9
Hasan
Good
family with older children
08-25-2016
Pros: Staff are excellent; the location is convenient.
Cons: Paying for parking!
10.0
Cailu
Exceptional
mature couple
08-23-2016
Pros: n/a
Cons: n/a
9.6
Muriel
Exceptional
family with older children
08-21-2016
Pros: Staff very nice and helpful, room was big (5 persons could fit comfortably), convenient and very clean, price was good (as we could accommodate the whole family in one room, which is not so often the case), proximity with airport
Cons: A bit long to drive to the historic center (but normal as it is so close to the airport)
8.3
Ria
Very Good
family with young children
08-21-2016
Pros: The convenience of the airport shuttle and the 24hr little convenience store at reception.
It's close to some nice malls.
Cons: Room service from The Bistro is not available.
No mention of the mandatory nightly tax at check in which is added to the room bill.
Guests should be offered the option of a cash security deposit at check in instead of the hold being automatically placed on their credit card.
8.8
Ken
Excellent
family with older children
08-16-2016
Pros: The staff where friendly, and helpful through out our stay no matter which staff member we talked with. Pool was enjoyable
Cons: Pool was a little warm, Pillows where to soft.
7.9
Very
Good
family with young children
08-10-2016
Pros: I like the bathroom. It's very nice.The beds are big. Nice room.
Cons: The pillows are less comfortable.
8.8
Ashleigh
Excellent
family with young children
08-04-2016
Pros: The staff were very helpful. We arrived early and they arranged for our family room to be made available as quickly as they could. The room facilities were great and the pool kept the kids entertained for the few hours we had before our flight.
Cons: No sun loungers in the pool courtyard!
10.0
Katrina
Exceptional
review category group of friends
08-04-2016
Pros: It was great everyone was so nice and helpful! Quiet hotel!
Cons:
5.0
Mahmoud
Fair
family with young children
08-03-2016
Pros:
Cons: No breakfast. The room was full of ants and when I told the reception he took the easy way and send someone to hoover it insted of changing the room.
9.6
Carishia
Exceptional
review category group of friends
08-02-2016
Pros: The bed was a dream come true
Cons: I just wish the pool was open a little longer
9.6
Jennifer
Exceptional
young couple
08-02-2016
Pros: Beds and staff
Cons: Nothing
5.4
Stephanie
Fair
mature couple
08-01-2016
Pros:
Cons: Dated- dingy
7.5
Stanley
Good
family with young children
08-01-2016
Pros: the staff was very good the pool and the area was great
Cons: i had to pay for parking and only one day of wifi was free and no Continental breakfast included
7.5
Lynne
Good
family with older children
07-29-2016
Pros: The rooms were great, I personally liked watching all the planes fly beside the hotel. It can get noisy but I enjoyed it anyway.
Cons: We didn't get a chance to get in the hot tub or the pool at all. I think that 2 hours before pool closing should be adults only.
3.8
Jam
Poor
family with young children
07-28-2016
Pros: Never again
Cons: Credit card payment
They're not taking US dollar
8.3
Ashley
Very Good
review category group of friends
07-26-2016
Pros: Love the pool & beds were comfortable. Room was very clean and the bistro had delicious food for a good price.
Cons: The hot tub; once turned on it was impossible to stay inside due to over chlorination
7.5
Grace
Good
family with older children
07-19-2016
Pros: free shuttle bus from the airport
Cons: before the hotel provide free parking but not any more.
9.6
Donald
Exceptional
family with older children
07-19-2016
Pros: Super comfortable beds, great staff, lovely breakfast included in my deal, great airport shuttle.
Cons: Room decor was a bit tired and scuffed about and it would be good to have water supplied in the room deal, not as an extra.
5.8
Ashar
Okay
family with young children
07-18-2016
Pros: location..shuttle service. staff were quite helpful.
Cons: The sheets and blanket were not of top quality.
9.6
Manoel
Exceptional
family with young children
07-17-2016
Pros: In reception there is a very helpful work that , in addition to extremely polite , she was very helpful to us and gave us a very good tip on how to go to the center using the hotel transfer and the UP train. her name begins with K , but unfortunately not jotted down !The hotel was chosen because we had a few days in Toronto and we wanted to stroll through the downtown with low cost and practicality.
Cons: next to the hotel there are no good options of restaurants and or shopping center.
4.6
Jg
Disappointing
family with young children
07-17-2016
Pros: Location was near to Airport and size of room was good!
Cons: My daughter left her Phillips Ultra sonic tooth brush (very expensive) in the room. I tried calling and having the room service contact mail it back to, and never received the tooth brush. I am very upset over this, because the lady was able to locate the tooth brush, and acted like she mail it back to us, BUT we still have NOT received it.
7.5
Kim
Good
family with young children
07-16-2016
Pros: Clean, relatively modern rooms, good value
Cons: Issues with Wifi connection just wastes time, basic hotel communication could be improved I.e breakfast timing on vouchers
9.2
Nicole
Wonderful
family with older children
07-15-2016
Pros: The pool was warm and clean. The staff was friendly and the room was clean and comfortable.
Cons:
7.1
Todd
Good
solo traveller
07-09-2016
Pros:
Cons: Checked in late so no King beds (Platinum Member). No air conditioning in room hallways??? I had no control over my A/C in the room. I usually turn way down which I did but no response from system. Luckily the room was not hot but I couldn't get below 71 degrees. The alarm clock could not be set. I reported to front desk.
8.3
North
Very Good
family with older children
07-09-2016
Pros: Helpful staff, very clean&big room, every 25 min free shuttle service to airport.
Cons: At our arrival the front desk wasn't able to find our reservation...had to insist that we had one.
You also have to pay for parking.
9.6
Carmen
Exceptional
solo traveller
07-07-2016
Pros: I was only there overnight but the bed was super comfy and the room was really clean. The staff were friendly and the shuttle to the airport was really convenient.
Cons:
6.7
Hamed
Pleasant
mature couple
07-06-2016
Pros:
Cons: $12 per night parking charge
Reserved the room for 3, but had breakfast for only 2!
8.8
Dee
Excellent
mature couple
06-26-2016
Pros: The rooms were very comfortable.
Comfy bed.
Good lighting.
Pleasant breakfast area.
Also, it was close to the airport to catch my flight.
Cons: Booking.com advertised this hotel as breakfast included. This was not the case and we had to purchase it separately. I generally choose Marriott because they have a nice brunch with GF options, so this was a disappointment.
The only other negative comment is with respect to the cleanliness of the room. The walls are coated with dust. It was quite apparent where the wall had been wiped and where the dust remained..
Aside from dusty walls, the room was very pleasant and we enjoyed our stay.
Pros: The beds and pillows were very comfortable. All the staff were very friendly and helpful.
Cons:
8.8
Melanie
Excellent
family with older children
06-12-2016
Pros: Regular Shuttle Service to the airport.
Comfortable Beds
Friendly and helpful staff
Cons:
6.7
Dana
Pleasant
family with young children
06-07-2016
Pros: Pool and hot tub area was good. So was fitness area.
Cons: Rooms were outdated. Bathrooms need some work.
7.9
Lori
Good
family with older children
06-05-2016
Pros: Room was clean and spacious. For those of us who did have breakfast, it was delicious.
Cons: Complimentary breakfast should be for everyone staying in the room. Also, parking should be included.
8.8
Colleen
Excellent
family with older children
06-03-2016
Pros: Two of my older children attended for the Anime North event. The heat this weekend was brutal but the AC was adjustable and powerful. The beds were amazing!
Cons: I did ask for a late checkout but it was unavailable. I'm sure they were glad to see many of the participants leave.
9.6
Alice
Exceptional
review category group of friends
06-01-2016
Pros: The friendliness of the workers, our own privacy. We didn't get much complaints even though we were noisy. Making friends with people in our floor.
Cons: If there was a shuttle to the congress center
10.0
Nandranie
Exceptional
mature couple
05-27-2016
Pros: EVERYTHING
Cons:
8.8
John
Excellent
family with young children
05-24-2016
Pros: Friendly staff, clean rooms, great location for watching planes takeoff and land but quiet enough that planes do not disturbe sleep
Cons: Not enough towels at pool, never stocked with towels
6.7
Lynda
Pleasant
family with older children
05-20-2016
Pros: The room was nice and clean.
Cons: Didn't tell us there was a charge for the phone and didn't tell us there was a charge for breakfast after two people we had four
8.3
Peter
Very Good
mature couple
05-20-2016
Pros: Yrs
Cons:
6.3
Andrea
Pleasant
young couple
05-10-2016
Pros:
Cons: My reservation CLEARLY stated that it included breakfast yet when I arrived on may 6 I was told I didn't qualify for the complimentary breakfast.That was very disappointing especially since my confirmation email clearly states breakfast included.
I will never book with booking.Com again because your confirmation email is misleading and contradictory.
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