Located in the heart of the entertainment district, this ultra-trendy hotel is just steps away from restaurants, nightclubs, theaters, sporting and concert venues and the CN Tower. The rooms are contemporary chic with modular, built-in, European-inspired furniture and oversize flat-panel TVs. If the weather is right, be sure to spend some time soaking up the sun and enjoying the spectacular city views from the rooftop pool located on the 17th floor.
Smoke free premises. 394 units, some two bedrooms. 20 stories, interior corridors. Accessibility (Call).
check-in 4 pm, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 732 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location- fantastic
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Location Comfortable bed
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Nice staff
Cons: Low pressure on water from shower
10.0
Anonymous
Exceptional
08-11-2017
Pros: Flawless
Cons: N,/A
10.0
Anonymous
Exceptional
08-11-2017
Pros: Downtown location is great. Numerous clubs and restaurants nearby
Cons: Expensive breakfast. Plenty of places close by though.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Friendly Staff, well situated in downtown Toronto, Room was large and updated.
Cons: I liked everything about this hotel. This is my third time and will happily stay there again.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location.
Cons: The sheets did not fit the bed properly.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff are attentive and professional.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location was perfect in every way and the staff were wonderful. Could not ask for anything more.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Fantastic view, fantastic location and fantastic staff.
Cons: Rooms were small without a lot of storage. Air conditioner was not working but was fixed promptly when we alerted hotel personnel.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great customer service!
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Proximity to ballpark and walking distance to so many restaurants and venues.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff were very friendly and aproachable.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Quick checkin, friendly desk staff, when I called about hall noise they acted right away.
Cons: I do not like they did not disclose the price of parking, you are better off at a green p parking lot. I did not like the judgemental staff on some who when not shaved, looking like a bum but carrying a well tagged macbook and wearing hackaton creds
8.0
Anonymous
Very Good
08-11-2017
Pros: Location. Rooms were modern and updated.
Cons: No fridge in room.
5.0
Anonymous
Fair
08-11-2017
Pros: The staff was very pleasant.
Cons: This is not a 4 star hotel. Compared to other similar hotels in the area such as the Westin Harbour Castle or the Delta or the Sheraton (which is a pretty tired hotel and still nicer) this hotel is serious lacking.
7.0
Anonymous
Good
08-11-2017
Pros: good location, clean.
Cons: room is very small consider a 4 star hotel.
6.0
Anonymous
Pleasant
08-11-2017
Pros: The Hotel was a typical Hyatt; central, clean, and comfortable
Cons: We came to check in at 4:20pm; after waiting in line for 20 min to check in our room was not ready! I also had confirmed with the hotel (3 months prior) to assure that we had a room with two beds, and they had no note on my reservation... Not pleased.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The location was excellent!
Cons: The elevators needed cleaning. The pool needed a make over. The bathroom could use more counter space.
9.0
Anonymous
Wonderful
08-11-2017
Pros: location to sites, venues, and restaurants
Cons: expensive parking and entrance not clearly marked. Most likely will need to circle the streets to find the entrance.
7.0
Anonymous
Good
08-11-2017
Pros: The workout room was impressive!
Cons: Arming was not included in the hotel price.
8.0
Anonymous
Very Good
08-11-2017
Pros: location
Cons: slow elevators; someone else's hair in the bed
8.0
Anonymous
Very Good
08-11-2017
Pros: Location and rooftop pool
Cons: Minimal staff at front desk and breakfast buffet
4.0
Anonymous
Disappointing
08-11-2017
Pros: The location
Cons: No house keeping during our 4 night stay.
7.0
Anonymous
Good
08-11-2017
Pros: They accommodated me with a quiet floor
Cons: 1. Line up to check in. Reminded me of being in Las Vegas. Too busy of a front desk or not enough staff to check people in. 2. Night lights over the bed were not only out but broken. It was obvious the much needed repairs were ignored.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff and service was excellent as well as well as the location and room.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Walking distance to everything.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and excellent quality and attention to detail ðŸ˜Å
Cons: Needs some room updates, carpet was dirty and decor seemed dated
4.0
Anonymous
Disappointing
08-11-2017
Pros: Location
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location, cleanliness, friendly staff
Cons: Really minor annoyance - bathroom door would stick, needed a little oomph to open and close.
3.0
Anonymous
Poor
08-11-2017
Pros: Nice room appearance and great location. Initial staff that we interacted with were very nice and helpful.
Cons: Heavy construction outside from our room. began work extremely early at about 5am. booked this hotel for a goodnight sleep, as I had a work event at the cn tower Fri night and we were leaving at 9am. Staff didn't seem to care that we couldn't sleep.
6.0
Anonymous
Pleasant
08-11-2017
Pros: The site
Cons: The took my deposit because of noise when every room was loud
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was amazing and
Cons: Bathroom light is insufficient. Tried trimming my nerd and couldn't see as well as necessary.
10.0
Anonymous
Exceptional
08-11-2017
Pros: the bed, large and comfortable. Location
Cons: missing a minibar /fridge in room
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location, very close to the theatre and restaurants. Also not far from the PATH system underground which we took to the Eaton Centre. We also like the bar for a late night drink.
Cons: Feather pillows are the norm and one of us in severely allergic to feathers...so we had them switched out. Not really a fault of the hotel but it was a bit annoying.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Overall location was excellent Complimentary water and in room wifi service compared to other 4star restaurants
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything was amazing
Cons: Nil
9.0
Anonymous
Wonderful
08-11-2017
Pros: Very nice hotel. clean rooms and staff very accommodating
Cons: Parking was expensive. I paid the hotel $32 to park. I was then given a bill from the parking lot for $65. I gave that to the desk and was told they will adjust it. I hope they do
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: Needed maintenance
2.0
Anonymous
Poor
08-11-2017
Pros:
Cons: Room was not clean, the fire alarm went off at 2am for half an hour and the staff did nothing to try to compensate.i wouldn't go back.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great checkin, checkout, and room service. Really nice rooms. We had a great stay.
Cons: Overnight Parking was a little expensive but I guess that's Toronto.
9.0
Anonymous
Wonderful
08-11-2017
Pros: I enjoyed my stay at the Hyatt. I was able to check in early. The hotel was quiet, the room was comfortable and I had a great sleep. I also appreciated the location with its close proximity to Union Station.
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: The staff
Cons: Location for my is not good but it near to aquarium and CN tower 25 min to Dundes There's no fridge in the room You need to take two elevators from the parking to go to your room There's only one elevator for parking Some of parking spots are narrow $32
7.0
Anonymous
Good
08-11-2017
Pros: Located well in downtown.
Cons: Sheets were not clean. Found hair on sheet. Also, I was given a room with 2 queen beds instead of one with a king bed, what I ordered. I only found out after getting to the room, and the check-in agent didn't tell me anything.
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