Guests enjoy the comfortable and contemporary design of the guest rooms, with some featuring a gas fireplace. The location is convenient to an outlet mall and the tourist village of St. Jacobs.
Smoke free premises. 118 units. 3 stories, interior corridors. Accessibility (Call).
Cons: Unfortunately, my husband became ill shortly after eating a bagel with cheddar cheese in the Bistro for breakfast.
7.5
Diane
Good
family with older children
09-14-2016
Pros: Liked the location, I took my daughter into Waterloo University so it was very close and quiet, especially after getting my daughters stuff into her living quarters. There are also some shops and restaurant close by that gave us some browsing.
Cons: Front desk staff could have smiled and been friendlier.
8.8
Ping
Excellent
young couple
09-06-2016
Pros: Location, cleanness and comfort.
Cons: Thin wall with noise from neighbors. Shower area is not sealed well and water leaks to the rest of the floor.
10.0
Norman
Exceptional
mature couple
08-31-2016
Pros: The staff and the overall neatness of the whole facility .
Cons: We were there for our anniversary and would have been more impressed with a acutal restaurant and a price list in our room , so we did not use the bistro .
10.0
Iva
Exceptional
mature couple
08-30-2016
Pros: The staff at the front desk were wonderful and also very helpful - beautiful hotel - close to what we wanted - and the bed very comfy and clean. All around very happy and we will book this hotel again. Thank you for taking good care of us.
Cons:
10.0
Holly
Exceptional
mature couple
08-29-2016
Pros: Very friendly and genuinely welcome at front desk. Loved the lUout of the room very spacious and comfortable. Excellent decor ,not your run of the mill hotel room. We did not use the laundry facilities nor the gym but noticed them and thought it was a great idea especially for people traveling with kids. Excellent hotel. Will definitely stay there again.
Cons: Bistro restaurant was not up to par with the rest of faxility
10.0
Alexandra
Exceptional
mature couple
08-29-2016
Pros: Location next to St. Jacobs Market
Cons:
9.2
Carolyn
Wonderful
mature couple
08-24-2016
Pros: The bed was very comfortable and there were lots of pillows and towels.
Cons: Unfortunately their system was down when we checked in, took quite a long time to get registered. The staff handled it very well though.
9.2
No
Wonderful
mature couple
08-23-2016
Pros: Staff mostly very friendly.
Cons: $40 on my VISA for incidentals which was never used and came up as pending and erroneously authorized. Possibly in the fine print. Should be at least up front about it. Not having a direct toll-free phone number for these type of enquiries.
6.3
Donna
Pleasant
review category group of friends
08-16-2016
Pros:
Cons: salads we ordered at the Bistro really shouldn't have been served. There was mould on several pieces of the cabbage
salad. the lettuce was brown on the watermelon salad. we were very hungry so we ate around rotten veggies.
coffee in room was of poor quality. powdered creamer - really?
very bare bones. nothing in room such as phone book, restaurant guide, movies for rent.
Sorry guys will not be recommending this hotel to anyone.
8.3
Patricia
Very Good
mature couple
08-15-2016
Pros: Reception and Bistro staff very friendly and informative
Cons: Just missed a pool
8.3
Janet
Very Good
review category group of friends
08-14-2016
Pros: rooms were very clean nice to have a frig and micro wave close to the outlets and we had to go to Listowel
Cons: felt the beds looked wrinkled like someone had slept there before us but we knew otherwise but they were sloppily made up
did not like the bistro food felt you would have done better with a family friendly eating place
10.0
David
Exceptional
solo traveller
08-13-2016
Pros: Clean and comfortable room
Excellent! Would highly recommend this hotel!!
Cons:
9.6
Ashar
Exceptional
family with young children
08-12-2016
Pros: The location. the room comfort and staff were quite helpful.
Cons:
9.6
John
Exceptional
mature couple
08-09-2016
Pros: Very curtious and helpful
Cons: food area expensive butu quality good
10.0
Clement
Exceptional
mature couple
08-09-2016
Pros: Bed very comfortable
Cons: Breakfast should be included.
Continental breakfast.
9.6
Pat
Exceptional
family with older children
08-07-2016
Pros: Beds were very comfortable
Very clean facilaties
Cons:
9.6
Sue
Exceptional
family with older children
08-04-2016
Pros: Rooms with fireplaces, we didn't have one but it is a great concept. Proximity to flea markets and university.
Cons: Really? Nothing! It was fantastic.
7.5
Debra
Good
mature couple
08-03-2016
Pros: Bar area in hotel.
Breakfast, Starbucks
Cons: Smell of nicotine in bedroom.
9.6
Neems
Exceptional
mature couple
07-31-2016
Pros: Lovely room, great staff
Cons: Elevator was dirty
8.8
Robyn
Excellent
young couple
07-31-2016
Pros: Bed was comfortable... Very clean
Cons: Should have free breakfast...more sound proofing
6.7
Katherine
Pleasant
family with older children
07-26-2016
Pros: Staff was friendly - gave a map for directions. Close to St. Jacobs market and outlet mall.
Cons: Cafe was not prepared to serve coffee. Menu was limited.
7.5
Frank
Good
young couple
07-26-2016
Pros: Excellent location. We stayed for 2 nights on the top floor, air conditioner was working great at first. Staff comp meals and accommodated.
Cons: We had to switch rooms, the a/c was broken, we found pubic hair on the shower walls, no housekeeping at all during our stay, we had to use wet towels. No one answered front desk when we called over 10 times so we had to go downstairs and wait in a long line to discuss our issues. We moved rooms twice. Ended up in a smaller room with lots of noise during the evening. Very unhappy stay.
10.0
Mike
Exceptional
young couple
07-26-2016
Pros: Comfy bed. And clean
Cons: Nothing
8.8
Melanie
Excellent
review category group of friends
07-26-2016
Pros: The location was excellent, right down the street from the market, and a short drive from St. Jacob's. The room was very comfortable, and fairly clean. The staff were very friendly. The breakfast in the restaurant was very good. This was our second time staying here, and we will probably come back.
Cons: I think the price per night was a little high for a hotel in this area.
9.2
Christiana
Wonderful
family with older children
07-25-2016
Pros:
Cons: Food value not impressive
9.2
K
Wonderful
family with older children
07-23-2016
Pros: This hotel caters well to both business & holiday travellers. There are many extras in the room like iron / ironing board, microwave etc. , and a pretty good bistro downstairs that even serves Starbucks coffee. A well laid out, functional room that clearly has the business traveller in mind
Cons: Fresh air is limited to a little 3" window opening/slit at one end of the room. Not good enough
9.6
Wendy
Exceptional
review category group of friends
07-16-2016
Pros: Very clean. Beds were extra comfy. Staff was delightful.
Cons:
10.0
Rob
Exceptional
mature couple
07-07-2016
Pros: We just stayed at Shaw Club Hotel for the last 2 nights and 3 days. We are compelled to write an awesome review after spending such a wonderful time there and also being looked after by their amazing staff!
Liz, Christina, Brianne and Caitlyn at reception were all fabulous!!!! They were extremely friendly, professional, courteous and very funny too! What a pleasure it was to be helped by any one of them!
We ate at the restaurant, Zee's Grill, a few times during our stay, and again, the staff were fabulous!! We were fortunate enough to meet, Ansley, Melissa, Natalie and Weston! All of whom were friendly, professional, courteous and had great personality!
Our room was beautiful and it was the perfect location!
Thank you! We will be back!
Cons:
8.3
Beth
Very Good
review category group of friends
07-03-2016
Pros: Rooms were great..great location
Cons: Overall fantastic.. Bistro staff extremely slow.. And inexperience. Causing us to seek other establishments. When we did attended the bistro i bassically tended our group taking or drink order going to the counter and ordering our drinks then delivered them to our table.. I might afd we were the only customers there (party of 4)
9.6
Rose
Exceptional
mature couple
06-30-2016
Pros: The location was convenient and overall a great experience.
Cons:
7.1
Fankurki
Good
mature couple
06-29-2016
Pros: location was good
Cons: Reception was not helpful for checking. I have booked hotel room via booking.com for my husband and my son. we have booking number so on. But reception did not accepted booking , My husband has to call me in the mid of night to send email to get a room. very unpleasant
10.0
Ian
Exceptional
young couple
06-28-2016
Pros: Great experience! We stayed for our first anniversary in the same room 10 years ago. The next time we go we may bring the kids as there is a fair bit to do with the local shops.
Quiet, relaxing, just what we needed.
Cons: Nothing I can think of. Keep up the good work!
8.3
Benita
Very Good
solo traveller
06-24-2016
Pros: Location and staff
Cons: Very loud between rooms
9.6
John
Exceptional
mature couple
06-15-2016
Pros: NIce big luxurious room, lots of space
Cons: The price was a little high, but again what you were offering in the room, seem to be value for the dollar
9.2
Theresa
Wonderful
mature couple
05-29-2016
Pros: Very modern and warm decor. Bed was comfortable. Shower was nice. Loved the Bistro restaurant for the morning breakfast.
Cons: The room was quite warm when we first arrived and the fridge was off. Just took a bit of time to make the room temp comfortable.
9.6
Gerald
Exceptional
mature couple
05-29-2016
Pros: Bed was very comfortable
Cons: Comparable hotels where we have stayed
we found this hotel very expensive.
3.3
David
Poor
mature couple
05-22-2016
Pros: The location near St. Jacobs Market was good.
Cons: I've filed a customer service complaint regarding our stay. There were numerous issues with our room, breakfast. Just a huge disappointment.
10.0
Amedeo
Exceptional
solo traveller
05-05-2016
Pros: everything was fine
Cons: nothing
10.0
No1snooky
Exceptional
mature couple
03-19-2016
Pros: The staff were very nice and helpful. Room was very clean, comfortable and well stocked with everything you would need for a nice stay. We would stay again.
Cons:
9.2
Deborah
Wonderful
mature couple
03-06-2016
Pros: Our room was clean and the staff were very friendly.
Cons: A free continental breakfast would have been a nice addition to our mini vacation. Had the front desk told us that we were not required to have housekeeping, we would have passed on it for the Saturday.
5.4
Mike
Fair
family with older children
03-02-2016
Pros:
Cons: Unbelievably noisy the whole night we were there. Beds were hard
8.0
Verified Hotel Guest
Very Good
03-01-2016
Pros: Location Cleanliness
Cons: Need more hot tub rooms
9.0
Lorna
Wonderful
02-23-2016
Pros: Loved our room
Cons: Hot tub in room did not stay hot... even though there was a temperature gauge in it...that was disappointing
5.0
Dianne
Fair
mature couple
02-16-2016
Pros: location
Cons: cold food, non-working room furnace, no blanket, coffee machine out of order, no staff at front desk ever
8.8
Ozro
Excellent
mature couple
01-06-2016
Pros: Very clean and great location, near our friends house which is how we knew about the property...
Very Near the Theatre where we saw Aladdin which was EXCELLENT!!
Cons: No breakfast with room, no bar, everything closed early, lady at desk was printing out our UA Boarding passes, only delivered one of four during the four hours she had to work on them, then she went off work? Young man, replacement didn't know how to do it but pointed to the computer so we could finish... Some of staff, including housekeeping, need more training. Left note, asking for more coffee and then knocked on the door with privacy note outside??
7.5
Robert
Good
mature couple
01-02-2016
Pros: close to St. Jacob's Market
Cons:
7.1
Barb
Good
solo traveller
12-28-2015
Pros: Very nicely decorated, clean, lobby and dining room are very nice.
Cons: I didn't care for there not being a bathtub in the room. Also, I found the prices of the food a little high
10.0
Theresa
Exceptional
mature couple
12-19-2015
Pros: Loved our king size bed and the fact the TV swiveled around so we could watch it comfortably in bed.
Cons: Liked everything.
10.0
Carolyn
Exceptional
mature couple
12-15-2015
Pros: Comfy bed and pillows. Happening lobby when arriving...exciting. Didn't use the breakfast facilities assuming it was ordinary so can't comment.
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