Holiday Inn Express & Suites - Waterloo St. Jacobs

AAA Inspector Rating
8.7
Wonderful
299 Guest Ratings
14 Benjamin Rd
Waterloo, ON N2V 2J9- Map It
Photos
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AAA Inspector Notes
A bright bold contemporary design is a highlight here in both the rooms and public areas. The location is rural yet convenient to shopping and dining venues. Smoke free premises. 103 units. 6 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
1.9 mi (3 km) s on King St to Farmers Market Rd, follow signs. 14 Benjamin Rd N2V 2J9.
Pool
indoor.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet, safes.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry, area transportation-To local corporate offices Mon-Fri by appointment.
Terms
cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 299 guests
Showing reviews 1 - 5 of 50
5.8
Joanne
Okay
young couple
09-20-2016
Pros: It was a quiet hotel. Easy to find.
Cons: When I booked the "express" the picture of the room that was shown was advertised as a suite with 2 separate sleeping areas. That was a big reason we picked this hotel. When we checked in the young lady who checked us in seemed to reiterate that this was so. I was given a little gift bag as the trip was a gift from my sister for my birthday. Since the room was not available at the time we checked in we went off for a meal and some shopping. When we came back later on to check in we discovered a huge room 2 beds and sleeper couch. No separate room access! We went to discuss this with the night staff including the manager. They said these rooms are for groups ( girls weekends) so to speak! We even showed them the picture of what was ordered off the website. Manager said,"have to get that removed". He was of no help. So we went back to our room to try an selvidge birthday trip. The following morning the young lady who had checked us in the day before did all she could not to make eye contact or speak to us. Very strange considering the area we were in. Had a good time only because I was with my sister!
10.0
Lisa
Exceptional
mature couple
09-19-2016
Pros: Close to where we were going for our time. Very modern and clean as it is only a few years old.
Cons:
9.6
Kathy
Exceptional
review category group of friends
09-17-2016
Pros: Exceptionally clean and new, comfortable beds and good breakfast. Seamless check-in and out. Would stay again!
Cons:
9.2
Janice
Wonderful
review category group of friends
09-16-2016
Pros: Staff were great, rooms were clean and quiet. Beds were comfy. Handy to market, outlet mall and great restaurant.
Cons: Toilet was really low, took me 5 minutes to figure out how to turn on shower ...very different, maybe should post instructions.
9.2
Robert
Wonderful
young couple
09-08-2016
Pros: Great beds. Good breakfast. Fabulous location. Great restaurant next door; Jack's.
Cons: When we were registering, we told the man at the front desk we would only be staying 2 nights, not three. He said our nightly rate would go up as it was a special for 3 nights. He then proceeded to "advise" we would have been given a better deal had we booked through the hotel or chain site. We contacted Booking who advised there was no problem cancelling the 3rd night and the rate was the same. The man's attitude and tone left us slightly frustrated. Other than him, the hotel was great!
Showing reviews 1 - 5 of 50