Holiday Inn Express & Suites

AAA Inspector Rating
8.7
Very Good
67 Guest Ratings
20615 Grandview Dr
Bend, OR 97701- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
2.8
Overall
Room2.9
Bath2.5
Public Areas2.9
AAA Inspector Notes
Set back from the highway, this hotel features a large floor-to-ceiling rock fireplace. Guest rooms have attractive bedding and the bathroom vanity is quite roomy. Some units offer a mountain view. Some writing surfaces are small and lack conveniently positioned electrical outlets. Most guest rooms are pet-friendly. Smoke free premises. 99 units. 3 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
On US 97; north end of town. 20615 Grandview Dr 97701.
Pool
heated indoor.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry.
Terms
N, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 67 guests
Showing reviews 1 - 5 of 50
9.6
Adam
Exceptional
family with young children
05-08-2017
Pros: Beds were brand new and extremely comfortable. Buffet breakfast was very good.
Cons:
7.5
Evan
Good
young couple
04-30-2017
Pros:
Cons: Pool was out of control and open to late. Had to move to a different room after trying to go to sleep.
6.3
Linda
Pleasant
family with young children
02-28-2017
Pros: "BREAKFAST BUFFET" was the selling factor for your hotel. Although it was great, with lots of selections, I was really looking forward to using the waffle maker to make fresh waffles. Unfortunately, they had the premade ones you pop in the toaster. Yuck. The Buffet was well stocked. Lots to choose from. biscutts/gravy; sasage; bacon/ omlets!. Several juices to choose from and CINNIMON ROLLS. Really made a great start for the day. Our room: It was great. Walked in to a clean, and very neat room. Best of all was the bed with 4 PILLOWS! Bed was very well made. Crisp corners, and top cuff. Not even one wrinkle. Mattress was firm, but soft. Very comfy. Great hot water in the morning (my son has been known for taking a long, LONG, shower. He frequently uses all the hot water up. The clerk prevented a major katastrafy. My teenage son forgot to pack his misc. bathroom supply kit. I went to the front desk clerk to see if they had a kit to sell. She did. She quickly fixed up a goody bag and saved the day. It had everything he needed. Even a razor and shaving cream. (for those few chin hairs he has named). All in all, our stay at the Holiday Inn was good. A few hichups, but it all worked itself out. I will deffinately return in July and look forward to those coushie pillows, hot water, and great breakfast. Thank you all for your hard work.
Cons: Arrived Friday evening. The front desk clerk was really nice and attentative. She pulled up my reservation and quickly spit the bill between 2 cards. Within minutes were unpacking the car and up into our room. Unfortunately, somehow I ended up with 3 different charges on the 1st card with the 2nd card having the correct amount. This caused my checking acct to be over drawn. Which started the avalanche of bounced checks, and overdraft fees. I was notified the next day via a bank email. I advised the front desk (same young lady as night before). She was very apologetic. She quickly brought up my account and attempted to fix the errors. The first charge was returned with in minutes. The 2nd, howeverStill has not cleared. It is now the end of day 3. Not the best highlight of the stay. Saturday morning we left for the day. House keeping had come and gone while we were out. The room was very disheveled. Very sloppy work. Sheets/blanket/pillows on floor by heater. towels on floor in bath. Beds were remade, but very messy. It was obvious they did not change the sheets, but rather remade them. The finish bed was lumpy, wrinkled and the bed fringe was stuffed under the mattress in numerous places on both beds. The worst part was my Son left 7.00 on the counter (not the smartest move). It was not there when we returned. we looked all over the room, but never found it. Even with the few negatives we experienced, I would still book with your hotel again.
5.8
Brad
Okay
young couple
02-27-2017
Pros:
Cons: Use Holiday Inn Express much. This location is old, dated and for condition and décor WAY overpriced. It's clean, semi comfortable but comparing properties this will be my last stay at this Holiday Inn Express.
7.5
Josh
Good
family with young children
02-18-2017
Pros: Convenient
Cons: Place was not too clean
Showing reviews 1 - 5 of 50