Best Western Grand Manor Inn

AAA Inspector Rating
8.7
Excellent
9 Guest Ratings
971 Kruse Way
Springfield, OR 97477- Map It
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
2.8
Overall
Room3.0
Bath2.7
Public Areas2.8
AAA Inspector Notes
If you like large rooms, you'll feel right at home here. Most units have an extra counter area and comfortable seating. There is an attractive seating area on the second floor. Smoke free premises. 65 units. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-5 exit 195A, just se. 971 Kruse Way 97477.
AAA Benefit
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Pool
heated outdoor.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
sauna, exercise room.
Guest Services
valet and coin laundry.
Terms
check-in 4 pm, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 9 guests
Showing reviews 1 - 5 of 30
7.0
Anonymous
Good
08-11-2017
Pros: Conveniently located. Room was spacious and clean. It was evident they were upgrading the rooms. Great internet access
Cons: Cluttered parking lot with remodeling supplies. They needed a second desk person in the AM for check out. Towel rack was falling down.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The spacious room with a refridgerater, microwave, coffee, and free wi-fi! The service was great, and the breakfast was nice! All around, a good experience.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Spacious and well furnished rooms (on the west side the rooms have nice balconies). The outdoor pool was nicely maintained and large enough to accommodate a number of guests on a hot day. Staff was efficient and friendly.
Cons: Hot water temperature dangerously high.
7.5
Anonymous
Good
08-15-2017
Just an average hotel for...
Pros: The room was quite spacious and comfortable.
Cons: There wasn't anything special about this hotel; perhaps I just expected a fresher look based on the pictures, but instead it all looked a bit used (with some details that could be fixed/retouched - but mostly aesthetics (e.g., small holes and cracks in bathroom floor tiles).
6.7
Anonymous
Pleasant
08-15-2017
Nice hotel, not nice front...
Pros: Rooms very large and comfortable. Bed was comfy and the living area of room was clean. Easy access to major freeway and just a short distance from Eugene. Close to shopping, Trader Joe's, Target, Old Navy etc and seemed to be plenty of places to eat nearby.
Cons: My room was not ready when I arrived, even after check in time. The girl at the front desk obviously didn't read on my reservation that I was checking in with my service dog, which is why I had to wait an additional hour before my room would be ready. She made no apologies or gave any suggestions as to what I could do for that hour before my room would be ready. I almost chose to go next door to Comfort Suites but knew I wanted to do some shopping nearby. When I came back to finally get in to my room, the girl didn't even remember me. Just terrible customer service. I wish I would have made note of her name. The room overall was nice. The bathroom though needs to be updated to match the rest of the room. The shower head had a strange pink residue on it that I cleaned off and then took a picture of. Rooms have balconies but 1st floor doesn't have a gate on balcony to access grounds. Breakfast was basic continental which was fine. Probably will choose a different place to stay next time I travel through as the front desk girl soured my whole opinion.
Showing reviews 1 - 5 of 30