GuestHouse Inn & Suites

AAA Inspector Rating
8.7
8855 SW Citizens Dr
Wilsonville, OR 97070- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
2.2
Overall
Room2.2
Bath2.4
Public Areas2.1
AAA Inspector Notes
This hotel is conveniently located near shopping and several restaurants. Standard rooms are larger than average with some upgraded rooms featuring a hot tub. Smoke free premises. 64 units. 2 stories (no elevator), interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-5 exit 283, just e on Wilsonville Rd, just n on Town Center Loop W, then just w. 8855 SW Citizens Dr 97070.
Pool
indoor.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Guest Services
coin laundry.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Pleasant
Based on Ratings from 165 guests
Showing reviews 1 - 5 of 50
7.1
Anonymous
Good
08-01-2016
Convenient
Pros: The rooms were roomy.
Cons: The breakfast was the usual cardboard and cold cereal offerings.
7.1
Anonymous
Good
08-01-2016
Decent room for the money.
Pros: Location convenient to casual dining . It was close to an event we were attending, and we were up and out early, and back after dinner, so room was adequate for our needs.
Cons: Spa was empty, which was just as well as the tiles looked filthy. Pool water was not clear, looked as if it needed chemicals badly. Bathroom tiles had some mildew in grout, but I've seen worse.
3.3
Anonymous
Poor
08-01-2016
Poor customer service except for...
Pros: We had such a horrible experience, but we were well taken care of by a new staff member on the job, as manager named Desire' . She went out of her way to to help make our stay as comfortable as she could.
Cons: Poor working air conditioner in 96 degree weather. Some of the front desk staff really do no know customer service. Felt like we were a burden to some staff. Rusted window sills, bad odor in room, blankets had holes in them, the hot tub was non-functional and was all dirty and rusted. There also was no running hot water to take a shower. We reported it to the front desk and finally a very nice new manager named Desire helped us and relocated us to another room. We were all at this location for a big family wedding and thought it would be great to stay at the same location, my family in other rooms had no hot water either. The hotel did not want to adjust our bill for the bad experience, I made a call to customer service of the company and waiting a response. I would NEVER recommend this hotel to eanyone.
7.5
Anonymous
Good
07-30-2016
Good hotel for short stay,...
Pros: We liked the location, the price and close to restaurants. Here is everething you need.
Cons: There is no elevator.
5.4
Anonymous
Fair
07-29-2016
NOT GOOD
Pros: Location
Cons: Breakfast was a joke. No coffee, no orange juice, no eggs, sausage cold, out of waffle mix. 1 employee said she could not keep up with demand. 2nd day - same experience
Showing reviews 1 - 5 of 50