Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This hotel offers traditional guest rooms with a king bed or two queen beds and a few jetted bathtub suite guest rooms. The pet fee is $15/pet.
Smoke free premises. 46 units. 1 story, interior corridors.
Pros: The overall appearance was warm and inviting. Loved my room and the amenities. The staff very accommodating.
Cons: Nope!
4.0
Anonymous
Disappointing
07-21-2017
Pros: Reserve one room by internet, but error from hotel they register me twice (two rooms)when I had made reservation for one room.It took two interventions to get the problem fixed.
Cons: To close to HWY Noisy,
8.0
Anonymous
Very Good
07-21-2017
Pros: Convenient location, friendly staff, clean room, good price.
Cons: Currently under renovation.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Reasonable price & great location
Cons:
1.0
Anonymous
Very Poor
07-21-2017
Pros:
Cons: They gave me a room with people in it. Then they gave me a room that was worse than the one I paid for and didn't provide a partial-refund The hotel smelled and the A/C unit was terrible
10.0
Anonymous
Exceptional
07-21-2017
Pros: very comfortable bed. close to restaurants. close proximity to interstate 81
Cons: Our room was closer to the interstate so I could hear the semitrucks going down the interstate
10.0
Anonymous
Exceptional
07-21-2017
Pros: Very pleased with our stay at this motel. Staff was friendly and very helpful. Rooms and lobby were very clean and welcoming. Very good breakfast served with a nice variety.
Cons: The one and only thing that bothered me a bit was the fragrance of some sort of deodorizer in the rooms. It was too strong especially for those with allergies.
8.0
Verified AAA Guest
Very Good
05-09-2017
Sort of old and needs a little paint in a few places but very good for the price
Pros: Price and all rooms are on the first floor making it easy for us older people who worry about stairs in case of a fire.
Cons: Not much of anything
7.4
Verified AAA Guest
Good
06-24-2017
This hotel was one of the better hotels that I have stayed at in The Best Western chain.
Pros: The staff was overly helpful in explaining to me why they couldn't give me a copy of my bill as well very apologetic even though it had nothing directly to do with them. The room itself was comfortable and clean and, the mattress was comfortable, unlike other BWs with mattresses that should have been replaced years ago.
Cons: The parking area was sparse and the room was quite a distance from the lobby (at least it seemed that way to someone who had driven for 11 & 1/2 hours.
6.3
Anonymous
Pleasant
05-29-2017
Pleasant
Pros: friendly staff
Cons: room was noisy---by ice machine and loud neighboring groups. At 6:30 the next morning, a Sunday, woke to the lawn being mowed.....not good.
8.3
Anonymous
Very Good
05-25-2017
Good place to stay for...
Pros: Room was spacious with 2 queen beds. Easy walk to a couple of restaurants. Looks newly updated. Lobby/ breakfast area was large and nicely Kaye's out.
Cons: Breakfast was ok. Coffee to weak, eggs not very good. Breakfast ok if you want cold cereal or toast/bagel/ waffle. Close to highway, don't get a room at end of hallway.
10.0
Anonymous
Exceptional
04-23-2017
Wonderful
Pros: The breakfast was excellent and the lady that was taking care of everything was excellent. Very attentive to the items and cleanliness of the area.
Cons: Nothing!
5.4
Anonymous
Fair
09-29-2016
No peace and quiet.
Pros: Not much
Cons: Too loud in rooms. Paper thin walls. Could hear everything going on in adjacent rooms and hallway.
2.9
Anonymous
Poor
08-31-2016
Wonderful, restful vacation.
Pros: Really nice place, will probably stay there again next year.
Cons: Cannot think of anything.
7.5
Anonymous
Good
10-22-2015
Good
Pros: Could easily hear the people in the next room talking.
Cons: None
10.0
Anonymous
Exceptional
03-13-2017
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
10-10-2016
Good
Pros:
Cons:
3.8
Anonymous
Poor
07-11-2016
Poor
Pros:
Cons:
7.5
Anonymous
Good
11-25-2015
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
07-12-2017
Exceptional
Pros: Breakfast & cleanliness n/a
Cons: N/A
6.7
Anonymous
Pleasant
07-10-2017
Some staff great, others not....
Pros: One staff member was extraordinary. She was on morning breakfast duty, and she was kind, attentive, and friendly. She took care of anything we needed, and had a great attitude about it.
She made up for the front desk lady we met when we first walked in the door...
Cons: Front desk lady - the night we checked in. The first words out of her mouth were, "Can I see your driver's license?", as if I had done something wrong and she needed to verify or have a record of who I was.
She didn't get friendlier after that.
Also, the booking price and the price I was charged at the motel were two different prices. Her claim was that the "had just had an increase in the tax rate" for rooms. Don't know if this is true, but it sure is odd that Booking.com didn't have the latest tax rate.
8.3
Anonymous
Very Good
07-05-2017
Great Value for the money.
Pros: Staff was very nice and breakfast was good.
Cons:
7.9
Anonymous
Good
06-23-2017
Good
Pros: Great breakfast bar.
Cons: The mattress was pretty soft and lumpy.
7.5
Anonymous
Good
06-21-2017
Good nights rest and a...
Pros: good location for what we needed to do the next morning
we were in a delivery truck and we could park at the facility with no problem
breakfast was really good
Cons: some noise at night from other guests but not too late.
10.0
Anonymous
Exceptional
06-13-2017
If You're in Chambersburg, Stay...
Pros: Excellent value! Very comfortable suite. Good breakfast choices. Very helpful staff.
Cons: Nothing.
5.4
Anonymous
Fair
06-09-2017
Basic stay in Chambersburg.
Pros: The breakfast was excellent because the lady really cares about her customers. There was not much variety from day to day in the menu but that was a minor problem. The room was large. The staff was friendly in our interaction with them.
Cons: The parking was too limited. If you left for dinner, it was hard to find a space when you returned. I had to park in the fire lane one evening. Some facilities "Out of Order" the whole time we were there. No exhaust fan in bathroom. Room keys stopped working after 2 days. Furniture, carpet and colors are outdated.
4.2
Anonymous
Disappointing
05-28-2017
Disappointing
Pros:
Cons: Room wasn't too clean...they first told us there wasn't no rooms ..the room was hot and smelled like a locker room.
9.6
Anonymous
Exceptional
05-27-2017
Nice, comfortable night's sleep
Pros:
Cons: right off Interstate 81
10.0
Anonymous
Exceptional
05-23-2017
Exceptional
Pros:
Cons: Location was great. Breakfast was great.room had everything we needed.
6.3
Anonymous
Pleasant
05-22-2017
Pleasant
Pros:
Cons: Noise from adjacent rooms was disturbing.
6.7
Anonymous
Pleasant
05-22-2017
Noisy
Pros:
Cons: The sofa needed to be disposed in the room otherwise room was clean an comfortsble
3.8
Anonymous
Poor
05-22-2017
Poor
Pros:
Cons: Upon arrival and getting things ready for bed we had no linen for the pull out bed. We placed the do not disturb sign on door and staff still entered our room. No parking in lot.
8.3
Anonymous
Very Good
05-11-2017
Great Breakfast
Pros:
Cons: Bed was not a queen only a full.
6.3
Anonymous
Pleasant
05-03-2017
Musty smell
Pros: The location and the breakfast
Cons: The musty smell of the room
10.0
Anonymous
Exceptional
04-29-2017
BW Chambersburg
Pros: Clean quiet room
Great customer service
Cons:
7.5
Anonymous
Good
04-23-2017
Good
Pros: Staff very friendly
Cons: First booked into Pet room, really bad smell, they moved us to a smaller room but price was the same.
4.5
Anonymous
Disappointing
04-12-2017
Unpleasant
Pros:
Cons: The room smelt of old dog (we traveled with a pet) it was quite overpowering.
No coffee pot, and phone didn't work. We have stayed there frequently,
and it was always OK before.
10.0
Anonymous
Exceptional
04-10-2017
Fabulous accommodations
Pros: Very welcoming and friendly staff. Great recommendations for restaurants only minutes away with 10% discount. Comfortable beds. Good work out room. Great location for shopping. The breakfast was exceptional...real and delicious scrambled eggs and sausage...all day coffee and hot beverages available. I give it a 10 plus.
Cons: Can't think of anything as this Best Western is top value for your money.
10.0
Anonymous
Exceptional
04-06-2017
Exceptional
Pros: staff was very nice and plesent rooms were clean and comfortable
Cons:
8.8
Anonymous
Excellent
04-05-2017
Fabulous
Pros: The breakfast food was very good.
Cons: The VERY bright light outside my window was not a good idea. It was so bright I ( who have issues with too much light in the room ) felt as if I was trying to sleep on Broadway.
8.3
Anonymous
Very Good
04-05-2017
Very good
Pros: The room, which had one queen bed, was set up like a small suite.
Cons: Our room was right across the hall from the ice and drink machines.
7.5
Anonymous
Good
03-23-2017
Good
Pros: Foyer and breakfast area were lovely. Fireplace. Good selection of breakfast food!
Cons: We were given room that had handicapped shower. We're looking to soak in a bathtub.
9.2
Anonymous
Wonderful
03-03-2017
Good value for the money.
Pros: They have a very good breakfast, everything seemed very fresh. Beds were very comfortable, but I do wish these hotel/motels would go back to two larger pillows rather than the three small one's they have now.
Cons: Around the front desk area was dark, could do with something a little more cheerful as you come through the front door..
7.5
Anonymous
Good
02-20-2017
we have stayed here many...
Pros: the receptionist
Cons:
10.0
Anonymous
Exceptional
02-15-2017
Exceptional
Pros: size of room, breakfast, staff
Cons: room had a noisy heater
10.0
Anonymous
Exceptional
12-29-2016
Best choice
Pros: Everything
Cons: Blank
9.6
Anonymous
Exceptional
12-27-2016
excellant reception at front desk...
Pros: everyyhing fine
Cons: tv too complicated for someone not familiar with the system.
10.0
Anonymous
Exceptional
12-11-2016
Very Nice!
Pros: We like everything about this hotel! It's a very convenient location in a beautiful area!
Cons: There was nothing we did not like about this hotel. This was our second time here and we plan to stay again next time we're in the area.
10.0
Anonymous
Exceptional
11-29-2016
I would recommend the Best...
Pros: I liked the comfortable bed. It was good to
have a refrigerator in the room. The parking
was convenient. The eggs were fluffy and the breakfast was excellent. The staff was friendly.
Cons:
10.0
Anonymous
Exceptional
11-18-2016
Exceptional
Pros: Check in was quick and easy. The staff was very friendly & professional. Our room was clean and comfortable. The breakfast area was clean and the food stations were well stocked. We were able to walk our dog in the adjacent neighborhood. This was the second time that we stayed here. We will definitely be back when travelling thru the area again.
Cons: Can't think of a thing that could have been better on this stay.
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