Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This hotel offers traditional guest rooms with a king bed or two queen beds and a few jetted bathtub suite guest rooms. The pet fee is $15/pet.
Smoke free premises. 46 units. 1 story, interior corridors.
This hotel was one of the better hotels that I have stayed at in The Best Western chain.
Pros: The staff was overly helpful in explaining to me why they couldn't give me a copy of my bill as well very apologetic even though it had nothing directly to do with them. The room itself was comfortable and clean and, the mattress was comfortable, unlike other BWs with mattresses that should have been replaced years ago.
Cons: The parking area was sparse and the room was quite a distance from the lobby (at least it seemed that way to someone who had driven for 11 & 1/2 hours.
8.0
Verified AAA Guest
Very Good
Couple
05-09-2017
Sort of old and needs a little paint in a few places but very good for the price
Pros: Price and all rooms are on the first floor making it easy for us older people who worry about stairs in case of a fire.
Cons: Not much of anything
4.0
Jean Jacques
Disappointing
Traveling as Couple
10-13-2017
Pros: Reserve one room by internet, but error from hotel they register me twice (two rooms)when I had made reservation for one room.It took two interventions to get the problem fixed.
Cons: To close to HWY Noisy,
8.0
Douglas
Very Good
10-13-2017
Pros: Convenient location, friendly staff, clean room, good price.
Cons: Currently under renovation.
4.0
Verified Hotel Guest
Disappointing
Group Traveler
10-13-2017
Pros: Location
Cons: The hotel smelled very musky. We also used the card for our room to be cleaned but the staff wasn't trained to know that once I meant do not disturb on the other side meant please make up room. So our room was not made up by the time we got back.
10.0
Gary
Exceptional
Senior Traveler
10-13-2017
Pros: very comfortable bed. close to restaurants. close proximity to interstate 81
Cons: Our room was closer to the interstate so I could hear the semitrucks going down the interstate
9.0
Jack
Wonderful
Solo Traveler
10-13-2017
Pros: It and the staff were very good to me
Cons: No
4.0
Williamp
Disappointing
Traveling as Couple
10-13-2017
Pros: It was ok.
Cons: Extremely noisy. Casual conversation level carried through walls as if people in room with you. Poor sound proofing in walls. Have travelled in all 50 states and this was worse we have had for level of motel.
10.0
Bruce
Exceptional
Senior Traveler
10-13-2017
Pros:
Cons: Had trouble with their telephone system ie: couldn't make a credit card call or collect call couldn't reach the front desk.
9.0
Monica
Wonderful
10-13-2017
Pros: Location, price and staff.
Cons: It was unclear if tub was dirty or needed refinished.
2.5
Anonymous
Poor
mature couple
10-10-2017
Very poor
Pros:
Cons:
7.5
Anonymous
Good
young couple
10-02-2017
Good
Pros:
Cons: The hotel is dark and dated
9.6
Anonymous
Exceptional
young couple
09-21-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
09-21-2017
Exceptional
Pros:
Cons:
10.0
Ronald
Exceptional
family with young children
09-19-2017
Great place to stay.
Pros: Enjoyed our stay there. Liked all of it. easy to all stores and attractions throughout the area. highly recommend the best western Chambersburg to all no matter what reason your trip is for. Will for sure stay there again.
Cons:
9.6
Anonymous
Exceptional
young couple
08-26-2017
Very good experience.
Pros: Continental breakfast and staff.
Cons:
6.7
Anonymous
Pleasant
solo traveller
08-24-2017
Pleasant
Pros:
Cons:
7.1
Tracie
Good
family with young children
08-24-2017
Good
Pros:
Cons: slight odor - stale smoke or mustiness in room
8.8
Barbara
Excellent
family with young children
08-24-2017
Fabulous
Pros:
Cons:
10.0
Margaret
Exceptional
family with young children
08-23-2017
Exceptional
Pros:
Cons:
7.1
Susan
Good
young couple
08-15-2017
Will go elsewhere if in...
Pros: liked the neighborhood and ease of walking through a safe residential neighborhood
the outdoor pool furniture was better than what you usually see
Cons: quality of bed linens and also hard, uncomfortable pillows. the mattress pad was thin and not fitted--it bunched up under the sheet.
Our reservation specified two queen beds and we had only 1 bed, and I swear it was a double. I called attention to that at the end of our stay and basically was told that I should book directly with them rather than booking.com.
7.5
Kathryn
Good
young couple
08-07-2017
A Nice Jump off to...
Pros: The check in at the hotel was easy and quick. It was closely located to dining, and other stores you might need. The room was clean, bed comfortable, and they served a wide variety at their complementary breakfast. We would stay again.
Cons:
8.3
James
Very Good
young couple
08-07-2017
Very good
Pros:
Cons:
10.0
Rex
Exceptional
review category group of friends
08-07-2017
Exceptional
Pros:
Cons:
10.0
Maria
Exceptional
family with young children
08-03-2017
Exceptional
Pros:
Cons:
8.3
Maria
Very Good
young couple
08-01-2017
Good value for money
Pros: The room was a good size and the breakfast was an added bonus. Staff were really nice and helpful especially the lady working in the breakfast area.
Cons: The swimming pool was ok but not relaxing as it is next to the busy road
7.1
Luke
Good
family with young children
07-31-2017
Good
Pros:
Cons:
7.9
Barry
Good
family with young children
07-25-2017
Good
Pros: The room was clean and in good repair. The staff from friendly and helpful.
Cons: Everything was good.
10.0
Edith
Exceptional
young couple
07-24-2017
We were impressed.
Pros: Convenient to Rte 81. Parking was good considering we were pulling a 23 ft trailer. Staff were terrific (esp. Kristi) even gave me a 10% discount coupon for a local restaurant. Room was spacious, clean and comfortable. Good water pressure in shower and plenty of hot water. Linens clean, soft and fluffy. Breakfast was great....scrambled eggs, sausage, biscuits and gravy, waffle maker, hot coffee and the usual cold cereals, fruit etc. Cook/attendant was very conscientious of presentation, cleanliness and customer satisfaction. Would highly recommend..!!!
Cons: Very loud group of adults and pre teens/teens in town for a girls' softball tournament. Very active and loud in hallway but settled down at a decent hour. Breakfast was chaotic, but all went well. Hope they won!
8.8
Anonymous
Excellent
family with young children
07-17-2017
Good outcome in trying situation
Pros: The hotel was very good and the woman who checked us in was excellent!
Cons: I was given misinformation online in the first place; had to get 2 rooms to accommodate our group, which we really couldn't afford, but your staff person did everything she could to help us under the circumstances.
7.1
Anonymous
Good
solo traveller
07-16-2017
Good
Pros: Free parking, comfy bed, nice BW folks, good breakfast.
Cons: Decor colors in my room were drab, with the exception of one stark blue wall in the bedroom and the same in the bathroom. I also got the last available room with the noisy ice machine across from my door.
10.0
David
Exceptional
young couple
07-12-2017
Exceptional
Pros: Breakfast & cleanliness n/a
Cons: N/A
6.7
Nmclean
Pleasant
review category group of friends
07-10-2017
Some staff great, others not....
Pros: One staff member was extraordinary. She was on morning breakfast duty, and she was kind, attentive, and friendly. She took care of anything we needed, and had a great attitude about it.
She made up for the front desk lady we met when we first walked in the door...
Cons: Front desk lady - the night we checked in. The first words out of her mouth were, "Can I see your driver's license?", as if I had done something wrong and she needed to verify or have a record of who I was.
She didn't get friendlier after that.
Also, the booking price and the price I was charged at the motel were two different prices. Her claim was that the "had just had an increase in the tax rate" for rooms. Don't know if this is true, but it sure is odd that Booking.com didn't have the latest tax rate.
8.3
Lisa
Very Good
family with young children
07-05-2017
Great Value for the money.
Pros: Staff was very nice and breakfast was good.
Cons:
9.6
Anonymous
Exceptional
solo traveller
07-04-2017
peasant stay.
Pros: Very clean.
Cons: One could always want it cheaper.
10.0
James
Exceptional
family with young children
06-24-2017
Exceptional
Pros:
Cons:
7.9
Douglas
Good
young couple
06-23-2017
Good
Pros: Great breakfast bar.
Cons: The mattress was pretty soft and lumpy.
7.5
Rod
Good
young couple
06-21-2017
Good nights rest and a...
Pros: good location for what we needed to do the next morning
we were in a delivery truck and we could park at the facility with no problem
breakfast was really good
Cons: some noise at night from other guests but not too late.
10.0
Irene
Exceptional
family with young children
06-16-2017
Exceptional
Pros:
Cons:
10.0
Millard
Exceptional
young couple
06-15-2017
Exceptional
Pros:
Cons:
10.0
Texasmemaw
Exceptional
young couple
06-13-2017
If You're in Chambersburg, Stay...
Pros: Excellent value! Very comfortable suite. Good breakfast choices. Very helpful staff.
Cons: Nothing.
5.4
Robert
Fair
young couple
06-09-2017
Basic stay in Chambersburg.
Pros: The breakfast was excellent because the lady really cares about her customers. There was not much variety from day to day in the menu but that was a minor problem. The room was large. The staff was friendly in our interaction with them.
Cons: The parking was too limited. If you left for dinner, it was hard to find a space when you returned. I had to park in the fire lane one evening. Some facilities "Out of Order" the whole time we were there. No exhaust fan in bathroom. Room keys stopped working after 2 days. Furniture, carpet and colors are outdated.
6.3
Anonymous
Pleasant
young couple
05-29-2017
Pleasant
Pros: friendly staff
Cons: room was noisy---by ice machine and loud neighboring groups. At 6:30 the next morning, a Sunday, woke to the lawn being mowed.....not good.
4.2
Jamie
Disappointing
young couple
05-28-2017
Disappointing
Pros:
Cons: Room wasn't too clean...they first told us there wasn't no rooms ..the room was hot and smelled like a locker room.
9.6
Janet
Exceptional
solo traveller
05-27-2017
Nice, comfortable night's sleep
Pros:
Cons: right off Interstate 81
8.3
Anonymous
Very Good
young couple
05-25-2017
Good place to stay for...
Pros: Room was spacious with 2 queen beds. Easy walk to a couple of restaurants. Looks newly updated. Lobby/ breakfast area was large and nicely Kaye's out.
Cons: Breakfast was ok. Coffee to weak, eggs not very good. Breakfast ok if you want cold cereal or toast/bagel/ waffle. Close to highway, don't get a room at end of hallway.
10.0
Thomas
Exceptional
young couple
05-23-2017
Exceptional
Pros:
Cons: Location was great. Breakfast was great.room had everything we needed.
6.3
John
Pleasant
family with young children
05-22-2017
Pleasant
Pros:
Cons: Noise from adjacent rooms was disturbing.
6.7
Patricia
Pleasant
young couple
05-22-2017
Noisy
Pros:
Cons: The sofa needed to be disposed in the room otherwise room was clean an comfortsble
3.8
Bryan
Poor
family with young children
05-22-2017
Poor
Pros:
Cons: Upon arrival and getting things ready for bed we had no linen for the pull out bed. We placed the do not disturb sign on door and staff still entered our room. No parking in lot.
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