This hotel was completely renovated in 2016 and offers good-size guest rooms with dark furnishings, an abundance of outlets for your electronic devices and an upholstered chair and ottoman.
Smoke free premises. 85 units. 4 stories, interior corridors. Accessibility (Call).
check-in 4 pm, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 222 guests
Showing reviews 1 - 5 of 50
9.8
Verified AAA Guest
Exceptional
11-21-2016
Excellent. One of the nicest, cleanest, comfortable hotels we have ever stayed in.
Pros: The rooms, the free breakfast, the hot tub, the decor, the staff.
Cons:
5.8
Verified AAA Guest
Okay
10-26-2016
Clean hotel, easy drive to Hershey Park. Staff isn't great . It took them2 hours to find a plunger to fix our toilet and had to do it myself . Some guests were rowdy and it took multiple complaints from several guests for the desk to attempt to do anything .
Pros: Clean
Cons: Staff was not responsive and it was noisy
9.6
Anonymous
Exceptional
08-07-2017
Great choice to stay there
Pros: Clean, efficient, friendly and proficient staff
Cons: Breakfast was sparse
10.0
Anonymous
Exceptional
08-06-2017
Very nice stay
Pros: Breakfast, Clean Room & Bath & Reception
Cons: Squeaky doors where we stayed and next rooms
5.8
Anonymous
Okay
08-03-2017
Okay
Pros: The bed was very comfortable. The staff was friendly and there was plenty of parking outside. The hotel served its purpose. The room for the most part was clean but not the cleanest room I have ever seen.
Cons: The door to the room was broke and had to be slammed shut. The air conditioner was definitely broke as I had it set to the coldest setting and you could hardly here it running and the room remained average temperature. The breakfast was very poor and was supposed to go until 10 but they started cleaning it up at 9:30 which was a disappointment for me when I got down there at 9:30.
5.8
Anonymous
Okay
08-01-2017
Okay
Pros:
Cons: There was a buzzing noise all night and you hear highway traffic bright light shined in room
7.1
Anonymous
Good
07-31-2017
All was good
Pros: Yesp
Cons: Put more towels
5.8
Anonymous
Okay
07-30-2017
Old mattress
Pros:
Cons: Extra large mattress was old and had a very big dip in the middle. Did not sleep well.
9.2
Anonymous
Wonderful
07-24-2017
Relaxing weekend at Best Western...
Pros: Very clean rooms. front desk staff very helpful, professional and friendly!
Cons: Pillows could be a little firmer! . More of a breakfast variety. Overall it was a very pleasant stay
9.2
Anonymous
Wonderful
07-22-2017
Superb
Pros: Good hot breakfast. Bed is comfort and room is clean and modern designed
Cons: No resturant nearby
9.6
Anonymous
Exceptional
07-22-2017
Exceptional
Pros: Excellent
Cons: N/a
7.1
Anonymous
Good
07-20-2017
Beds were comfortable. Microwave and...
Pros: Nice variety at breakfast
Cons: Carpet was wet by air conditioner. Door didnt close tightly.
7.5
Anonymous
Good
07-18-2017
Protect your method of payment
Pros: Clean hotel. Easy to get to. Free parking
Cons: The overnight clerk was dishonest. He told us that we had to show two different credit cards to pay for incidentals. One to be used to pay for the room and the other for extras. It sounded fishy. However, after a 16-hour drive, we complied rather than give him cash. (I knew we could dispute the charges if there was a problem. With cash, I was afraid he would walk with it.)
The next morning, I called the bank back home. My suspension had been confirmed. We were double charged. We found out from management, there was not a 2 credit card policy either.
7.5
Anonymous
Good
07-14-2017
Nice relaxing get away
Pros: The bed and pillows were nice and comfy. Food was good. Staff was friendly. Close drive to Hershey and all the main attractions. Went to Lake Tobias, that was about a 45 minute drive but was awesome.
Cons: Parking was a little tight, wished the ac would of stayed on all night instead of kicking off and kicking on every few minutes. Had it set for 68 thinking it would stay cool or cold in the room but would keep kicking on and off.
7.1
Anonymous
Good
07-09-2017
Good
Pros: Need more verified
Cons: Beds need to be more comfortable.
5.4
Anonymous
Fair
07-07-2017
Passable
Pros:
Cons: They booked us in a double bed room even though we reserved a king suite. We were never advised of the change until we actually checked in at the front desk.
9.2
Anonymous
Wonderful
07-04-2017
Relaxing
Pros: The beds were quite comfortable. The rooms were clean. Breakfast was adequate.
Cons:
8.3
Anonymous
Very Good
07-04-2017
Very good
Pros: Breakfast was good. Staff was friendly. Pet friendly. Lots of parking.
Cons: All the ice makers were out of ice. The spa was out of order. The king bed dipped in the middle. The back door to hotel never locked. Could just pull door open any time of the day.
9.6
Anonymous
Exceptional
06-27-2017
Friendly staff, superior rooms
Pros: Front desk staff are friendly and work to ensure guests have a great stay. The room was superior and the hotel well maintained.
Cons:
10.0
Anonymous
Exceptional
06-14-2017
Exceptional
Pros: Great breakfast! Room was spacious and comfortable!
Cons:
9.6
Anonymous
Exceptional
05-15-2017
Our stay was GREAT
Pros: The staff was extremely helpful answering any questions we had & they even paid lots of attention to our dogs!! One young lady in particular, Dorian, went above & beyond being helpful... our GPS sent us to the wrong area when we got to Harrisburg, so I called the hotel & said I was lost. I started writing the directions down & she said, "just start driving & I'll get you here" she stayed on the phone with me giving me directions until we pulled into the parking lot of the hotel, even suggesting different restaurants when we passed by them!! She has a beautiful smile & the BEST personality, she is an asset to Best Western Plus!!!!
I asked for an extra blanket & they brought it to our room within 10 minutes!
The breakfast was excellent. Everything nice & hot. The young lady working, kept re filling the eggs, bacon & sausage gravy. The waffles that you made yourself, were excellent as well. A good variety of bread for toast & pastries. The oatmeal was nice & hot. Different juices & milk. A great variety of foods for everyone!! Dining area was nice and clean!!
We used the jacuzzi, the water was a good hot temperature, & the area was very clean.
Cons: Our bed was a little too soft for my husband, but I thought it was just right. Our son slept on the pull out couch & said it was comfortable. My pillow was good but my husband & son thought their's were too fluffy. But everyone has different preferences.
Our door to our room made a lot of noise each time we opened or closed it, like it was sticking.
The TV had a lot of pixels while viewing shows, but when I spoke to the staff, they said they have Dish & when it rains they sometimes have that problem.
10.0
Anonymous
Exceptional
04-26-2017
Exceptional
Pros: I'm familiar with the area there...it's not in the greatest of neighborhoods but it's well lit and it seemed to be safe...
Cons:
3.8
Anonymous
Poor
04-17-2017
Not clean!!
Pros: There was a lot of ants in the dest.
We had to change a room middle of night. They had only 1 king bed left for 4people.
Cons: No good
I will not visit again
7.1
Anonymous
Good
04-05-2017
Good
Pros:
Cons: Doors,hinges, and hardware appear to be a problem at this site. The doors don't fit the frame well and as a result there is alot of slamming to close the doors. Excessive noise and can cause security problem if doors are not latched.
8.3
Anonymous
Very Good
03-29-2017
very nice property, caution on...
Pros:
Cons: 1. No coffee????
2. The Booking.com listing had an inflated price, the desk clerk told me the price was the regular price not discounted. Fool me once Booking.com.
7.5
Anonymous
Good
03-27-2017
Good
Pros: I enjoyed my stay. The hotel was clean. Staff were nice and professional. Breakfast was very nice and well stocked
Cons:
9.6
Anonymous
Exceptional
03-25-2017
Excellent place for a relaxing...
Pros: All employees performed their positions above expectations, leaving me feeling like family.
Cons: Had difficulty regulating the room temperature to my liking.
9.6
Anonymous
Exceptional
03-24-2017
Comfort at a Great Cost
Pros: Friendly staff...quiet....for me location was perfect
Thought the cost was right on target.
Cons:
5.4
Anonymous
Fair
03-13-2017
It's was just ok I...
Pros: Breakfast
Cons: Bed wasn't comfortable
9.2
Anonymous
Wonderful
03-10-2017
Stay here!
Pros: Good breakfast, nicely appointed room and very clean.
Cons: Nothing
7.9
Anonymous
Good
02-27-2017
Good
Pros: My bed was comfortable
Cons: Breakfast
10.0
Anonymous
Exceptional
02-22-2017
No drama in Harrisburg
Pros: Easy show up rooms waiting
Cons: Had to leave
10.0
Anonymous
Exceptional
02-13-2017
Amazing stay
Pros: The staff was amazing and the hotel was beautiful! Eto that worked during breakfast hours was so sweet and hard working!!
Cons:
9.2
Anonymous
Wonderful
01-10-2017
Perfect for my needs
Pros:
Cons: Guests in room above me were extremely noisy until at least 2:30 am
10.0
Anonymous
Exceptional
01-02-2017
All what I expected
Pros: Very nice a pleasure to stay there definitely would use again
Cons:
10.0
Anonymous
Exceptional
12-26-2016
Exceptional
Pros: Staff very accommodating. Even suggested a nice place to eat down the street! Definitely much nicer accommodations than other Best Westerns! We highly recommend it!
Cons: Pillows were too thick and we ended up with sore necks.
10.0
Anonymous
Exceptional
11-11-2016
Exceptional
Pros: Everything
Cons:
9.6
Anonymous
Exceptional
11-02-2016
Decent place
Pros: Staff very helpful, very pleasant, day and night staff!!!!
Cons: soda machine motor very noisy at night. 2nd floor. Could hear it in the room! No guide for tv channels. Sticky room door, doesn't close correctly. Must slam door to close. Heavy sand paper would do the trick!!!
10.0
Anonymous
Exceptional
10-29-2016
Exceptional
Pros: I loved the fact that my room was extra spacious, clean, and bed was amazingly comfortable. The breakfast was good. Even tho it's not the south I was able to get fresh biscuits with sausage and gravy, and it was delicious. The staff was super friendly and that definitely was a plus.
Cons: That I couldn't stay longer.
7.1
Anonymous
Good
10-24-2016
Metza Metza hotel
Pros: Location.
Cons: Nothing done about overly noisy guests after multiple complaints. Took over 2 hours to get a plunger to clear a toilet . Shower plumbing makes loud noises at random in middle of night .
9.2
Anonymous
Wonderful
10-04-2016
Superb
Pros: The cleanliness of the hotel and the convenience of the washing machine's.
Cons:
6.3
Anonymous
Pleasant
10-03-2016
Bestwestern Minus
Pros: good water pressure in the shower
Cons: Room type was for a suite, we were given a king guest room as pictured on their website, they would not change room unless we paid additional amount. No TV service.
4.6
Anonymous
Disappointing
10-03-2016
They play with your money....
Pros:
Cons: They took $200 off of my credit card. They refunded it but I have yet to receive it and its been well over a week.
9.2
Anonymous
Wonderful
09-27-2016
Nice place and close to...
Pros: The comfort of the beds and that great hot breakfast that had great options for me since I am diabetic. I can't eat continental breakfast's.
Cons: I was told when checking out that the manager would not let the desk agent have a password or something or rather to give me my receipt and said that they would mail it. They never did but I did see on my credit card I was charged correctly with no issues.
7.5
Anonymous
Good
09-26-2016
ple
Pros: The room was big, the beds were very comfortable.
Cons: The fridge was very small. A patch job in the ceiling could have been fixed better had lumps and holes my daughter would sleep in the bed thinking something was going to fall out one of the holes.
5.0
Anonymous
Fair
09-22-2016
Eh
Pros: The staff was very pleasant
Cons: Mattress was uncomfortable. Found a few ants on the table. Television cable always had issues.
10.0
Anonymous
Exceptional
09-20-2016
Very satisfying!!!
Pros: Rooms are very clean, excellent complimentary breakfast!!!
Cons: Nothing
8.3
Anonymous
Very Good
09-20-2016
I would stay there again
Pros: good breakfast
Cons: suite was a bit small
4.6
Anonymous
Disappointing
09-15-2016
Wont go again
Pros:
Cons: Being overcharged and dirty bathroom!!!
7.1
Anonymous
Good
09-06-2016
Decent Facility
Pros: The wifi strength was so weak would not maintain connection.
Cons: Unfortunately my cell service (Tmobile) is dead in the area of the hotel, coupled with the weak wifi signal in the hotel made it difficult to research all the area had to offer.
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