Comfort Inn Lebanon Valley-Ft. Indiantown Gap

AAA Inspector Rating
8.7
Very Good
97 Guest Ratings
16 Marsanna Ln
Jonestown, PA 17038- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
3.0
Overall
Room3.3
Bath2.8
Public Areas2.9
AAA Inspector Notes
Guests can relax in attractively decorated rooms with dark furnishings and enjoy amenities such as single-cup coffeemakers, flat-panel TVs and large desks for laptops. Smoke free premises. 51 units. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Motel
Location
I-81 exit 90, just w. 16 Marsanna Ln 17038.
Pool
outdoor.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
coin laundry, area transportation-within 5 mi.
Terms
pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 97 guests
Showing reviews 1 - 5 of 50
8.3
Anonymous
Very Good
08-01-2017
comfort on the run at...
Pros: I didn't have the eggs, but the bed was great
Cons: my overall experience was great
6.3
Anonymous
Pleasant
07-02-2017
Pleasant
Pros:
Cons: Had a baseball team in third floor. Sounded like they were coming thru the ceiling. The were bouncing bases balls on the floor and jumping no adult supervision. I complained 4 times nothing was done. In morning when I complained when checking out was told I would get a call after manager looked into this. Still have not heard from anyone
4.2
Anonymous
Disappointing
06-03-2017
Not worth its price tag.
Pros: The tv had cable.
Cons: The AC in our room didn't work AT ALL. SO HOT. Called the desk and was told to "unplug it". There was a window that we couldn't get open to let air in. The shower water was disgusting and dirty.
5.0
Anonymous
Fair
05-26-2017
Passable
Pros:
Cons: This is a somewhat run-down property, e.g., faucets that don't have stop positions, both soap holders in the shower broken off, not replaced. Waste container in breakfast room beaten up. Placard on bed announces how nice the pillows are - true - but the placard itself had food scraps adhering to it. Some serious management needed, also a maintenance mechanic.
7.9
Anonymous
Good
05-23-2017
Unsure if we'll go back...
Pros: Caitlin at the front desk was extremely nice and was mortified at the size of the gap in the door and the lack of response from management in trying to rectify the problem. The location is perfect for the bowling tournament we attend up there and the proximity to the racetrack/casino.
Cons: The door to our room was a huge safety issue!! I have pictures of it to share. The door was not cut correctly to fit the frame. It was mounted correctly, that was not the issue. From the side of the handle by the frame to the floor, you could clearly see through into the hallway!! They could not move us to another room as they were booked. The gap so large that when I put one of my shirts on my bed and went into the hallway and took a photo through the gap and showed one of my friends, she knew exactly which one of my shirts it was. You could slip your hand through the gap. This is unsafe and violates our privacy!! Caitlin at the front desk kept trying to speak with the manager about this and throughout the weekend, the manager couldn't be bothered to even ride the elevator up 3 floors to even look at it, or contact us regarding this extremely unsafe room where anyone can look in and watch you sleep, exit the bathroom, watch you dress, or even break in!! Caitlin at the front desk was mortified at the size of the gap and lack of responsiveness from management. They were not even interested in some sort of temporary fix as they were more concerned with what "Choice" would say if they randomly got inspected on this random weekend, rather than be worried about the safety of us, their paying guests!!! Our friends were staying across the hall, and while it was said in jest, they did actually see me putting my shirt on the first day! It took a large bath towel to stuff in between the door and the frame to block people from seeing into our room!! The hotel didn't care one bit!!! Frankly, they should give me my money back and find a manager who cares! I also usually like my toiletries to be new and not previously used. The shampoo bottle was half empty, and the lotion was clearly used before.
Showing reviews 1 - 5 of 50