Within walking distance of Chinatown and the Pennsylvania Convention Center, this hotel offers comfortably furnished guest rooms that include large desks, coffeemakers and all-white bedding. Those looking for additional space in their room should consider booking a junior suite that offers a recessed seating area and pull-out sofa sleeper. Be sure to make time in the morning to take advantage of the breakfast area located on the 10th floor that provides sweeping views of the city.
Smoke free premises. 279 units. 10 stories, interior corridors. Accessibility (Call).
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 321 guests
Showing reviews 1 - 5 of 50
10.0
Louise
Exceptional
solo traveller
09-17-2016
Pros: that conrad burger and fries i had with room service was amaaaazing! love the bedding, the pillows, the friendly helpful staff, the location...so, pretty much everything!
Cons: Not.One.Thing!
7.5
Aaqila
Good
young couple
09-09-2016
Pros: I loved the location of the hotel. We were able to walk to many of the attractions including the Made in America Festival which was great! The staff were very friendly as well.
Cons: I thought the bathroom could have used a bit of an upgrade. It looked outdated and at one point we had some issues with the tub not draining when we took showers.
7.1
Pink
Good
family with young children
09-08-2016
Pros: Staff were awesome
Cons: Added fee for parking that I wasn't told about. I had to read it in a flyer
6.7
Solo
Pleasant
solo traveller
09-06-2016
Pros: Very nice front desk staff and restaurant staff. In/out privileges with parking. Proximity to Reading Terminal Market is primo!
Cons: Odors in room. Bring your sound machines; door slamming and hallway conversations are loud.
8.3
Cristina
Very Good
solo traveller
09-06-2016
Pros: The double room is a good size. Comfortable beds. Appreciated the coffee machine in the room and the late check-out. The front staff was nice and helpful.
Cons: There was a bit of street noise, but there is probably little to be done about it given the central location.
9.2
Michael
Wonderful
solo traveller
09-06-2016
Pros: The location and the adequacy of the room. The elevators came quickly.
The bar was not crowded.
Cons: More prompt room cleaning. "We" (I shared the room with my son, who was at the same meeting) were in and out, and one day the room was never cleaned.
10.0
Penny
Exceptional
young couple
09-05-2016
Pros: Wonderful location, clean comfortable beds with various softness of pillows.
Cons: Was not crazy about the food choices in the restaurant, thought the breakfast was a bit pricy.
7.5
Jacqueline
Good
review category group of friends
08-30-2016
Pros: Frank the bartender
Cons: AC vents were dirty. Not enough bathroom tissue
10.0
Cynthia
Exceptional
mature couple
08-25-2016
Pros: We liked that the hotel was surrounded by sights and lots of food. Also we didn't have to travel too far to catch the your bus.
Cons: We most definitely DID NOT LIKE THE PARKING SITUATION. We had to park our car in a garage that wasn't by our hotel. No cool to me.
10.0
Horace
Exceptional
Business Traveler
08-16-2016
Pros: The food was excellent.
Cons: The price was a bite high.
7.5
Robert
Good
family with older children
08-16-2016
Pros: Close to city travel - trolley, bus, sites, on site parking a bonus
Cons: Close to bus terminal, street noise a little loud, slow elevators
6.0
Verified Hotel Guest
Pleasant
Group Traveler
08-09-2016
Pros: Location and staff
Cons: N/A
7.0
Christopher
Good
Traveling as Couple
08-09-2016
Pros: The room was very large, clean and in a great location. Very happy with the accommodations.
Cons: Our room was not ready until 5:30pm, despite check in time being 4pm.
4.6
Dan
Disappointing
young couple
08-09-2016
Pros: Quick elevators
Cons: Gross room. Stains all over. Unknown sticky stuff on the chairs,blinds and floor. Broken chair leg
8.0
Verified Hotel Guest
Very Good
08-08-2016
Pros: The staff is very welcoming and friendly. There are quick to help and accommodate their guests.
Cons: Nope!
10.0
Julianne
Exceptional
family with older children
08-03-2016
Pros: The room was really clean and nice. The staff was super helpful with questions about the surrounding area. The pool is clean and neat. Love the fact that Reading Terminal is right next door. It's located in the heart of China town which makes it walking distance to shopping, historical circuit and restaurants!
Cons: Maybe valet parking but its definitely not a deal breaker
7.1
Khurram
Good
family with older children
08-02-2016
Pros: Size of the room
Cons: Location was ok
9.2
Roger
Wonderful
solo traveller
08-02-2016
Pros: Location, early check- in, everything was fine.
Cons: Parking is a little expensive.
8.3
Eric
Very Good
solo traveller
07-26-2016
Pros:
Cons: No free breakfast
6.3
Simon
Pleasant
family with older children
07-25-2016
Pros: Location was great food at Reading Terminal Market
Cons: Needs a good clean and spruce up in common areas and rooms. Guests were loud and inconsiderate. Maybe it's because DNC was in a couple of days and they were early arrivals.
9.2
Carla
Wonderful
mature couple
07-19-2016
Pros: Room was spacious and comfortable
Cons: Early check-in not available.
9.6
Hazel
Exceptional
review category group of friends
07-19-2016
Pros: Room was large and comfortable. Front desk staff was very nice and helpful. Our room wasn't ready, they called us as promised when it was. Conveniently located right by the Jefferson Street SEPTA station and Reading Terminal Market.
Cons: There was no exhaust fan in the bathroom, would get very warm in there.
10.0
Eileen
Exceptional
family with older children
07-18-2016
Pros: Everyone was so friendly. We were greeted with a smile by every staff member. We will be back again.
Cons:
10.0
Pat
Exceptional
mature couple
07-14-2016
Pros: Great location and very comfortable!
Cons: Nothing!
9.0
Saide
Wonderful
Family with Young Children
07-09-2016
Pros: It was a place I can bring my kids and enjoy are self
Cons: No
10.0
Charlotte
Exceptional
family with older children
07-06-2016
Pros: We are from SC. We wanted to find the best place to stay clean..comfortable.. Great staff we was so pleased with everything they treat us like family and was prompt in on everything we asked for .no matter when we travel to Philly the Hilton Gardens is were we will stay NO DOUBT...thanks guys you rock!!!!
Cons: We loved every refer try thing!!!!
9.0
Mark
Wonderful
06-27-2016
Pros: Location to citizens field and downtown area. The staff was excellent,helpful and nice
Cons:
10.0
Danielle
Exceptional
review category group of friends
06-25-2016
Pros: Loved the market next door!
Cons:
10.0
Billie
Exceptional
mature couple
06-24-2016
Pros: Especially liked the location - right next to Reading Terminal Market - 1 block from Chinatown - 6 easy to walk blocks to the major historical sites. The room was excellent as was the pool and jacuzzi. Couldn't have made a better choice!!
Cons: Chain smokers in the next room effected the air quality in our room. Large group events increased elevator wait times going up to room.
9.0
Christina
Wonderful
06-21-2016
Pros: The water in the lobby and the fluffy pillows.
Cons: No!
7.1
Zdenek
Good
solo traveller
06-19-2016
Pros:
Cons: we have appartment for 4 persons.
Descripton shows
1 x bedroom + 1 x living room with sofa.
So we thought it is appartment with two rooms.
But it is only one room ( !!), whith sofa for two persons and king-size bed for another two persons.
You should change description and make very clear photos of this appartment to avoid such an confusion.
9.6
Sarah
Exceptional
solo traveller
06-14-2016
Pros: The staff was some of the best I've ever had in a hotel. They were incredibly accommodating to multiple requests (ie, I was staying one day longer than the friends I shared a room with-we were able to keep the same room so everyone's luggage could stay put. They mailed our postcards, all charges were correct and billed to the right person).
Cons:
10.0
Kathi
Exceptional
family with young children
06-13-2016
Pros: friendliness of staff, felt welcome, very nice and comfortable room
Cons: swimming pool was too small for size of hotel
7.0
Kelley
Good
Family with Young Children
06-11-2016
Pros: The staff was wonderful.
Cons: The pool area needs updating
10.0
Ra
Exceptional
family with young children
06-04-2016
Pros: Staff was helpful with providing suggestion on eating establishments. Very friendly staff. Really loved the Staff. Great location in walking distance of many of the local attractions.
Cons: Lobby bathroom smelled like sewage but most of the the area around the hotel smelled like sewage.
2.9
Cristina
Poor
family with older children
06-03-2016
Pros: Any!
Cons: An expensive, dirty hotel and attention is dreadful.
There were teenagers events and the hotel allowed all kinds of disorder and shouting matches in the hallways. They did not agree to the change room.
Not recommended at all. Never again !!!
7.9
Yvonne
Good
family with young children
06-03-2016
Pros: A lot of non guest using the pool facility and end up we have to leave
Cons:
3.8
Guillermo
Poor
family with young children
05-31-2016
Pros: The location
Cons: The staff and cleanliness. And also the breakfast sucked.
9.6
Korrin
Exceptional
family with young children
05-30-2016
Pros: Accessible, clean, friendly
Cons: Parking and breakfast very expensive
8.0
Verified Hotel Guest
Very Good
Solo Traveler
05-28-2016
Pros: 1) room is updated with some energy efficient features: light bulbs, water saving toilet, and options for no sheet/towel changes for multiple nights; 2) lobby provides coffee in the morning an flavor water through the rest of day; 3) location.
Cons: water comes out from both shower head and faucet when using shower. reported to the hotel, but not fixed before i left.
9.6
Deanne
Exceptional
family with older children
05-26-2016
Pros: Breakfast service was excellent. Room very clean.bed comfortable.
Cons: Shuttle service .we took shuttle to the Penn relays but there was none to take us back to the hotel which read promise to us.
9.6
Chantal
Exceptional
young couple
05-24-2016
Pros: Everything
Cons: nothing
8.3
Colleen
Very Good
mature couple
05-21-2016
Pros: Staff was very friendly and helpful. Location was a short walk to Independence Hall.
Cons:
7.5
Phillip
Good
family with older children
05-21-2016
Pros: Location was great, Philadelphia was a pleasant surprise. Lots to see and do.
Cons: Accommodation was expensive
10.0
Patricia
Exceptional
family with older children
05-16-2016
Pros:
Cons: Had a problem with the parking garage card, every time we used it, but still were charged the full amount.
8.3
Yong
Very Good
review category group of friends
05-16-2016
Pros: The staff are mostly friendly.
Cons: The room needs refurbishing.
10.0
Jacquelyn
Exceptional
review category group of friends
05-16-2016
Pros: They gave me early check in on request. Great free wifi.
Cons: Nothing.
9.2
Phillip
Wonderful
young couple
05-15-2016
Pros: The staff, the rest of the room, and the rest of the trip was excellent.
Cons: The beds were a little too hard for my liking and the breakfast was alright. Not much to choose from.
10.0
Marion
Exceptional
family with older children
05-13-2016
Pros: The breafast was delicious. Restaurant staff were very efficient, helpful and friendly. We were able to find the hotel easily.
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