This high-rise property was one of the first skyscrapers in America and still features the original PSFS sign from 1932. Rooms are gorgeously appointed with modern flare and locally themed art. The lounge area off the front desk, with four large TVs and ample seating, is perfect for watching your favorite sporting event.
Smoke free premises. 581 units, some two bedrooms. 33 stories, interior corridors. Accessibility (Call).
Pros: I really appreciated the staff in the hotel. I found them to be friendly and genuine, always eager to help making sure special requests are met.
The bed was extremely comfortable and the facilities in the room useful.
The gym had plenty of equipment, nice spa and swimming pool.
Although I did not eat so many times, i appreciated the quality of the food served in the hotel.
Cons: -The water in the swimming pool is too cold, maybe raising the temperature a little would make the experience a little more comfortable.
-Inside the ladies facilities at the gym, although it was clean, the smell was a little "moldy". Maybe using a stronger disinfectant in the showers would help. I would also like to add that the steam room was nice but the smell not so pleasant inside. Some hotels use eucalyptus scent for their steam room which not only is pleasant but also have great health benefits.
9.2
Anonymous
Wonderful
mature couple
09-20-2016
Pros: We were not in the hotel but for 5-6 hours total. As we arrived at 1:00 am. and leaving by 7:00 a.m. Valet parking was awesome. Paul took very good care of us and was very pleasant and helpful. It was so worth the $49 that was charged. Therefore, I would say the parking attendants we the BEST.:)
Cons: Receptionist @ desk. We were given a downgraded room not the original that was booked or reserved. When we questioned her, she was extremely rude. She told us that because we arrived so late that they gave it to someone else. I called the hotel ahead of time to let them know that we would be arriving after midnight and was told that was not a problem. However, it turned out differently. We were not getting what we paid for and were told it came on a 1st come 1st serve basis. Very disappointed.
She did direct us to the supervisor on that evening and he was extremely helpful and apologetic for what had happened. He upgraded us to a suite which was not necessary but appreciated the way he handled the situation.
4.2
Stephanie
Disappointing
family with young children
09-19-2016
Pros: Staff was very friendly
Cons: Location, valet overcrowded, dirty room, food too expensive, room too small, etc
10.0
K
Exceptional
solo traveller
09-19-2016
Pros: Hotel and room were beautiful, staff was so kind and friendly, location was perfect, and the little extras like the gift of soda and pretzels were so nice! wish i could have stayed longer=)
Cons:
9.5
Cynthia
Exceptional
mature couple
09-16-2016
Pros: Breakfast was delicious! Great service too.
Cons:
9.6
Amanda
Exceptional
young couple
09-15-2016
Pros: We had a great time! The bar was great and the accommodations were awesome! Loved the view from our room :)
Cons: We were surprised at the price of the parking. We did expect to pay for parking, just not that much. It was however, very convenient and the staff were excellent. They were very careful and extremely polite. We definitely didn't have to worry about the car, so that helped us relax too :)
6.7
Karen
Pleasant
family with older children
09-11-2016
Pros: the Doorman at night was excellent and very nice
Cons: the room was hot the valet parking was a nightmare had been there two hours forgot something in my car they had lost my car then went out the next day was told i had to pay to get my car out very rude lady working the guys getting were nice told person in charge of valet service he just said sorry i think i deserved more than sorry
6.3
Bisbis
Pleasant
young couple
09-03-2016
Pros: The room was much smaller than I have ever seen for a king. It was very clean and furnishing was okay... just very small. Parking cost much more that other hotels in the area- $49 vs $40 for most hotels. Didn't try the breakfast or room service.
Cons: Location was not great but Philly is a large city and there was some construction going on across the road from the parking garage. Room was small.
9.2
Anonymous
Wonderful
young couple
08-25-2016
Pros: The bed and view. Also the staff responsiveness.
Cons: Loud neighbors and broken chairs at the pool. Valet costs were pricey.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
08-23-2016
Pros: Everyone was great!!!
Cons: No! We love staying at Lowes and will go back!!!
9.6
David
Exceptional
mature couple
08-23-2016
Pros: The view was amazing. Room 2621
Cons: NA
5.4
Dann
Fair
solo traveller
08-22-2016
Pros: Convenience
Cons: Hotel item e.g no slippers and only one chair
8.8
Jon
Excellent
young couple
08-18-2016
Pros: Wonderful location. Great view of city from room.
Cons:
7.1
Tara
Good
mature couple
08-17-2016
Pros: Great staff!! Wonderful food!!
Cons: The hallways were in desperate need of cleaning.
9.2
Greg
Wonderful
family with older children
08-13-2016
Pros: The location was excellent for exploring Philadelphia as a first time visitor. The staff were excellent. The room facilities were very good. The restaurant was very good with excellent service as well.
Cons:
9.2
Abby
Wonderful
review category group of friends
08-10-2016
Pros: The beds were comfy, the robes were comfy and the location was perfect . The staff were friendly and accommodating .
Cons: I liked it all
9.2
Bernd22
Wonderful
solo traveller
08-06-2016
Pros: Large rooms, excellent fluffy beds, room was in perfect condition, good large desk with electrical sockets, fast [5Mbit up and download] and free WIFI, 50" TV with excellent picture, quiet A/C, breathtaking view from the room, see attached picture taken from the room.
In house Restaurant with outstanding quality but you pay for what you get.
Hotel is in walking distance of the congress center, about 3 min.
Enjoyed my stay a lot and will come back.
Cons: Breakfast service varied. Some days I had grumpy ladies that could not get the dish in time and in order, other days the service was great.
In contrast to the excellent in-between room noise insulation, in fact I did not hear anything from my neighbours, the noise cancellation from the two pane windows was not very sufficient.
Due to several huge A/C fan grids on the other buildings below there was a constant humming background in the room, fortunately it was in a frequency range that did not affect my sleeping though.
8.0
Peter
Very Good
solo traveller
07-27-2016
Pros: Bed was nice.
Cons: I hate the minibar/lack of usable fridge/ 50 dollar charge to empty minibar. It's insane. And the gentleman checking me in acted like my name being transcribed incorrectly was entirely my fault and didn't correct it so getting high speed internet working was a pain later.
9.2
Gail
Wonderful
solo traveller
07-27-2016
Pros:
Cons: Lobby seemed too crowded,
Could not get a seat.
8.3
Anonymous
Very Good
young couple
07-27-2016
Pros: Perfect location in the city with clean modern rooms. Fast check in/check out.
Cons:
8.3
Vasily
Very Good
solo traveller
07-26-2016
Pros: Great location, good gym, there was European plug adapter.
Cons: Room price is too high, "strange" system to charge money from credit card for a room - every day day payment was frozen on my card, and finally, the whole sum was charged not from "frozen" pool, but from the rest. And now I unable to use a lot of my money for a several days. It's ridiculous!
9.2
Roslyn
Wonderful
mature couple
07-23-2016
Pros: Breakfast was good, and for a center city hotel, quite reasonably priced.
Comay bed and nice down pillows.
Cons: Decor not too exciting.
9.6
Molly
Exceptional
young couple
07-21-2016
Pros: The rooms condition, the view, and the staff
Cons: The bartenders paid little attention to us during our visit to the hotel bar. We only purchased 2 drinks and we're waiting over 20 min for him to return to check on us
5.0
Jian
Fair
family with young children
07-20-2016
Pros: N/a
Cons: N/a
9.6
Lucy
Exceptional
young couple
07-20-2016
Pros: The hotel is right in the city centre on the main road so it is an easy walk to most places. Very near Reading Terminal Market. The staff were great and would definitely recommend Loews.
Cons: The room had an adjoining door, which meant we could hear the people in the next room. However, it didn't disturb too much.
10.0
Dcp
Exceptional
mature couple
07-19-2016
Pros: Staff were friendly and helpful. Room was clean. Excellent location for walking to historical attractions, Redding Terminal Market, several museums, and restaurants. Bank and Bourbon restaurant in the hotel was good.
Cons: Elevators can be slow at times.
8.3
Christine
Very Good
mature couple
07-18-2016
Pros: Fantastic location, lovely decorated rooms however the price of the hotel per night I would have thought breakfast was included
Cons: The bar was very busy in the evening and had to wait a while to serve
9.2
Maerena
Wonderful
solo traveller
07-14-2016
Pros: Room was very spacious and clean. Customer service was impeccable!
Cons: The water pressure in the sink was horrible, made brushing teeth and washing face a tedious task! Plumber came to room, but did not resolve problem. For a 9 day stay, it was exhausting, and I was only on the 7th floor.
9.6
Tg
Exceptional
review category group of friends
07-12-2016
Pros: Friendliness of staff
Cons: More reasonable price
9.0
Sandra
Wonderful
Group Traveler
07-08-2016
Pros: I really did enjoy the staff and housekeeping. The location was great!!!! This was my second time staying..
Cons: I did not like the fact that my room was paid in full and the hotel staff wanted to a $500.00 freeze on my bank. After disagreements, he put a $200.00 freeze instead.. Not good at all!
10.0
Helen
Exceptional
solo traveller
07-06-2016
Pros: High floor rooms have great views. The pool is perfect for a bit of exercise after a busy day. Hotel is right next to a Philly Phlash bus stop for tourists who want to visit main attractions
Cons: Room temperature in Bank & Bourbon bar. Freezing!
10.0
Phoebe
Exceptional
young couple
07-06-2016
Pros: Location, facilities and room were wonderful!
Cons:
10.0
Business
Exceptional
solo traveller
06-28-2016
Pros: The train from the airport to the hotel was very easy and affordable. (Be sure to confirm the stop since the station name had changed from the initial info I received.) It stopped across the street from the hotel. Although I was at a conference, the location allowed for a walk down to see the liberty bell and a quick lunch outing to the local market. Very positive experience.
Cons:
10.0
Brian
Exceptional
mature couple
06-26-2016
Pros: Everything from friendly staff to extra service
Cons: Nothing
10.0
Jimmy
Exceptional
solo traveller
06-23-2016
Pros: Great location. Great lounge area with HUGE bigscreen that can go ALL or quadrants. Got a deal that made it almost half the price of the hotel across the street. I would definitely stay here again for business or pleasure.
Cons: Ice on every other floor -- I had to go to another floor for ice. Not a huge deal but had to ask after searching. They hit your credit card $100 per night at check it for incidentals but that comes off. Shocked to see the charge after checkin but all worked out fine.
9.6
Craig
Exceptional
review category group of friends
06-23-2016
Pros: Great staff
Cons: I liked everything
8.3
Anonymous
Very Good
mature couple
06-22-2016
Pros: Great view. Chose perfect room for us.
Cons: Dirty, sloppy room for ice. Huge crowd when leaving. Pool needs upkeep.
7.1
Ray
Good
young couple
06-21-2016
Pros: The view
Cons: Some of the staff
7.5
James
Good
mature couple
06-21-2016
Pros: Great location, friendly and helpful staff.
Cons: Washroom was like something out of the 80's, not anywhere near what you would expect at a high end hotel.
10.0
Andrea
Exceptional
mature couple
06-14-2016
Pros: The location is perfect. The bed, pillow, sheets and comforter were unbelievably soft and comfortable. The staff was friendly and accommodating. Our room was bright and clean.
Cons: N/A
7.9
Dhoha_marafie
Good
family with young children
06-13-2016
Pros: Easy check in
Cons: Expensive valet parking
Pubic hair on toilet
Pros: Room and bathroom were spacious, and clean! Staff was very friendly and accommodating. Location for the convention center was perfect!! :)
Cons:
10.0
Victoria
Exceptional
solo traveller
06-07-2016
Pros: The room was exceptional and the staff was fantastic! I stayed in a Grand King room, which was spacious and had great views. The location is also centrally located to many great restaurants and places of interest.
Cons:
10.0
Susan
Exceptional
mature couple
06-07-2016
Pros: Excellent location, facilities and staff.
Cons: Nothing! All good!
10.0
Anonymous
Exceptional
young couple
06-07-2016
Pros: Beautiful view, convenient to the convention center and many restaurants
Cons: Price to park was high. Make you you find a package with complimentary parking.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
06-05-2016
Pros: Very spacious--remarkable fitness center--very good food.
Cons: meeting rooms much too chilly.
9.6
Oe
Exceptional
solo traveller
06-05-2016
Pros: great views. great room
Cons: poor breakfast. not value for money
8.0
Natalie
Very Good
Family with Young Children
06-02-2016
Pros: Valet parking
Cons: Did not bring me a crib after I asked twice
9.6
Bob1
Exceptional
young couple
05-29-2016
Pros: Easy access to many sites including Reading Market. Very friendly staff. Good deal for location.
Cons: Room could use own fridge instead of mini-bar. And no fan for bathroom.
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