Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This high-rise property was one of the first skyscrapers in America and still features the original PSFS sign from 1932. Rooms are gorgeously appointed with modern flair and locally themed art. The lounge area off the front desk, with four large TVs and ample seating, is perfect for watching your favorite sporting event.
Smoke free premises. 581 units, some two bedrooms. 33 stories, interior corridors. Accessibility (Call).
N, check-in 4 pm, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 719 guests
Showing reviews 1 - 5 of 50
5.0
Anonymous
Fair
08-11-2017
Pros: Allows pets with reasonable pet fee ($35)
Cons: No slippers in room. Only 1 robe. Queen bed, not king. Small very basic room. No outlets near bed. Maybe it's because they have subpar rooms for the pet floor. Did not offer all of the pet amenities as listed on their website.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Awesome place. Great location
Cons: Nothing
9.0
Anonymous
Wonderful
08-11-2017
Pros: Convenient location, great staff.
Cons: The tiles in the bathroom had mildew growing on them.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel was in the centre of everything. We did a few tours and enjoyed the historical significance of the city. Staff were very friendly at the hotel, wanting to ensure our stay was excellent. People in the city were also very welcoming.
Cons: Nothing.
7.0
Anonymous
Good
08-11-2017
Pros: The workers were terrific. Always helpful and willing. Even had stories to share that were interesting. Everyone was perfect.
Cons: We had issues with getting the correct room initially, but the woman at the desk was great. After our first night we found our key didn't work anymore, even though our reservation was for 2 nights. Had to go back down to get this squared away...
8.0
Anonymous
Very Good
08-11-2017
Pros: Convenient location near Convention Center and Reading Terminal Market. Staff are pleasant and efficient. Free internet is a nice feature. Room was well appointed, although not a great view during this stay. Nice fitness center is a plus!
Cons:
4.0
Anonymous
Disappointing
08-11-2017
Pros:
Cons: Receptionist and front desk manager were inefficient. Knowing that we had a dog with us, they placed us in a room immediately next to the elevator. The Hotel had several weddings that night which mean the elevator was active until the wee hours.
10.0
Anonymous
Exceptional
08-11-2017
Pros: I've stayed at most of the hotels in Philadelphia, and the Loews is my favorite by far! The staff are courteous and helpful, and the location can't be beat! And my room on the city side offered AMAZING views!
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: LocationService.Sauna
Cons: The room.The pool.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location atmosphere staff gym facilities5 star plus Ultra place I highly recommend it will come back
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros:
Cons: There was no bed in the room. Was given a pull out couch.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The room and art-deco styling, the staff, food
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Every single staff member I dealt with or walked past was amazing. Always a smile and a hello. My room was on the 26th floor, facing east. Beautiful view.
Cons: Because my room faced east, by the time it was 9am, it was very very warm. The air conditioning couldn't seem to keep the room cool.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room was nicely furnished, spacious and clean. Very friendly and courteous staff. the restaurant was great. Great convenient location
Cons: Can't think of anything negative
10.0
Anonymous
Exceptional
08-11-2017
Pros: Starting with a Manager who assisted me and accomadated my request for a refrigerator in the room, the staff were outstanding. All were pleasant and attentive. The hotel is located in a wonderful area. I could walk to my conference.. EXCELLENT
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Service
Cons: Parking fees.
1.0
Anonymous
Very Poor
08-11-2017
Pros:
Cons: Almost got robbed inside the hotel; guest left baby diapers in hallway; 45+ minutes whenever you requested extra towels, etc. Homeless people riding in the elevators. Terrible experience.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The room
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Spacious
Cons: You can not use the refrigerator. And if you do it charges you.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Early check in, valet was great. The Hotel Employee at front desk was amazing, super nice, attentive and let us get a late check out. Rooms were clean. The only I wish we could have done was explore the pool and fitness center.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Comfortable room and bed
Cons: very expensive valet parking
8.0
Anonymous
Very Good
08-11-2017
Pros: Location, service, cleanliness
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: location was excellent and the lobby staff was outstanding.
Cons: Lobby/Bar area was quite loud and difficult to conduct a conversation.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The customer service in the hotel was excellent! They provided us with a crib, high chair, and refrigerator for our toddler. The room was clean. The staff was personal. Excellent experience.
Cons: The hotel was perfect.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff is always exceedingly nice and accommodating. The rooms are always clean and well maintained. The location in center city makes it easy to access any part of Philadelphia within a few minutes.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location to downtown and conference center
Cons:
2.0
Anonymous
Poor
08-11-2017
Pros:
Cons: The hotel was overbooked, and i was given a room that had a murphy bed, which is not as comfortable as a regular bed, which i had reserved. They said we could wait for our room, but we needed to get ready for a wedding. Valet parking was also horrible.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location was great. Close to every thing. The hotel staff was nice helpful with all my needs
Cons: No I was very happy
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great room
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff were attentive and personable. After having a particularly difficult trip to get there, they were very sweet and made sure I would get a glass of bubbly at the bar. The valet service was fast (under 10 min) and very courteous. I'll be back!
Cons: I couldn't stay longer.
8.0
Anonymous
Very Good
08-11-2017
Pros: Loews staff - from the valet, bellman, concierge, operator, front desk, doorman, to the manager 'simply checking in' was great. Room had great view of city and was spacious. Perhaps the best experience I've had in a hotel in years (I travel weekly).
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Location to everything
Cons: I thought I had reserved 2 double/queen beds. However was not the case. 3rd guest had to sleep on a rollaway.
10.0
Anonymous
Exceptional
08-11-2017
Pros: This is my favorite place to stay in Philadelphia. It's centrally located and the views are amazing. When I checked in, they offered me a room on the 8th floor, I requested a higher floor, and the friendly desk staff happily obliged!
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Nice view
Cons: No
5.0
Anonymous
Fair
08-11-2017
Pros: Very close to all activities in the area I needed to be in
Cons: When arriving my door lock was Broken staff was there prompt to fix , and several times my key they said just expired , huge incovience to have to wait for 3rd set of key to be made
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location. Modern clean room. Very comfortable bed. Enjoyed complementary gym, fresh Starbucks coffee, paper all morning. Great stay. In a great city.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: The view from the 33rd floor, the pet friendliness, and the fact we were given a spacious corner room
Cons: Wasn't as clean as I would have liked
8.0
Anonymous
Very Good
08-11-2017
Pros: They took care of moving us to a better room as soon as we complained
Cons: The hotel was busy and we were initially put in a smaller than regular room that looked like it hasn't been used for weeks judging by the amount of dust that I had to wipe. I complained but all that was offered was a $25 breakfast credit bec hotel was ful
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location. Clean room, comfortable bed.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Fantastic location. Staff were incredible.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Loews is conveniently located near Reading terminal market, convention center and many night life options.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Beautiful Building. Great View from the high floor rooms. Wonderful and friendly staff. Extremely close to Reading Terminal Market.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Location
Cons: 1. The mattress quality was very poor. Mattress was uneven especially in the middle of bed. Couldn't sleep comfortably during our stay. 2. Parking rate inside hotel is too expensive. Circled surrounding area and found cheaper parking rates.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very spacious--remarkable fitness center--very good food.
Cons: meeting rooms much too chilly.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Decor, room service, spa.
Cons: I waited 10 minutes at the front desk before anyone came out to help. Most often, the hotel is more exquisite than the service. Sometimes rooms are not cleaned and housekeeping needs to come up and fix things.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Pretty much everything! The room was great and the staff was phenomenal.
Cons: The ac could have gotten a little cooler.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The restaurant
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everyone was great!!!
Cons: No! We love staying at Lowes and will go back!!!
10.0
Anonymous
Exceptional
08-11-2017
Pros: staff courtesies and ever-present helpfulness; checkin and checkout, parking, etc., very well and conveniently organized
Cons: nothing wrong at all
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: Floor didn't look like it was vacuumed, but the bathroom was clean and nice-tiled,standing shower was different than the usual bathroom tub unit at other hotels.
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